WebToffee Reviews 1,127

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the high level of customer service provided, noting the staff's promptness, competence, and respectful attitude. Consumers consistently highlight the team's willingness to go the extra mile, often providing custom code and solutions to address specific needs. People appreciate the user-friendly and intuitive design of the website and products. The plugins are praised for their seamless integration and rich features. Reviewers also commend the quick response times and the team's ability to resolve issues efficiently, often exceeding expectations. The positive sentiment towards the product quality and the company's dedication to customer satisfaction is a recurring theme.

Based on these reviews

Rated 5 out of 5 stars

The best GDPR plugin that I have tested. Obviously not for free (for which you can find alternatives), but with Webtoffee I like the scanning option that detects what is on your website. Further M... See more

Rated 5 out of 5 stars

We had a complex request regarding an invoice and for a specific invoice to be generated when a certain payment method was selected. Mark was absolutely fantastic and went above and beyond to help us... See more

Rated 5 out of 5 stars

Mark's support is, from what I have found as an agency, to be one of the best from any plugin developer I have come across. Any issue is thoroughly looked into and fixed in a timely manor. I don't... See more

Rated 5 out of 5 stars

Whenever I've had an issue (usually minor, to do with formatting or similar in Webtoffee Invoices & Packing Slips plugin), Mark at Webtoffee has managed to sort it out extremely quickly, and it work... See more

Rated 5 out of 5 stars

Purchased SmartCoupon plugin from WebToffee and we need an add-on solution to meet our unique needs. They went above and beyond to meet our needs and provided a code snippet. It is highly appreciated... See more

Rated 5 out of 5 stars

Great plugins does what they say. Easy to configure and support is excellent. We have used Smart Coupons for WooCommerce and Product Import Export for WooCommerce. Both been excellent.

Rated 5 out of 5 stars

Normally, we rarely run into problems with the Wordpress plugins we choose because they tend to be solid ones. Most of the time when we do hit a problem, it's to do with initial set up, as was the cas... See more

Rated 5 out of 5 stars

At first glance the plugins look easy to configure, but are a bit more difficult than expected. However the supportteam is EXCELLENT! They are very helpfull, explain everything very friendly and in gr... See more

Rated 5 out of 5 stars

I had issues getting the cookies scanned on my websites, but Mark in support was very knowledgeable and walked me though some steps that fixed the issue. Scanning now complete on 5 sites ... 5 STARS!

Rated 5 out of 5 stars

Love the WebToffee products. I have the PDF Invoices and Gift Card Pro Plugins. I have tried too many paid to count, and these guys do it right. I must say the support and follow-up are exceptional, a... See more

Rated 5 out of 5 stars

Great support from Mark from with an issue - was quick in response and organising custom code

Rated 5 out of 5 stars

I have used several coupon plugins, and most you have to figure out through trial and error. This company actually provides support and responds to emails. They helped me set up my discounts according... See more

Rated 5 out of 5 stars

We recently purchased the Product Import Export plugin from WebToffee and although the plugin didn’t fully meet our specific needs, we were blown away by the support. Mark from WebToffee... See more

Rated 5 out of 5 stars
Verified

Been looking to use Product Import Export Plugin for WooCommerce for an upcoming project. It doesn't do exactly what I needed out of the box. I needed to add some additional columns in, rename some... See more

Rated 5 out of 5 stars

The support from WebToffee has been outstanding! They quickly responded to our issue, provided the fix to resolve it, and continued to offer their support until they were sure that everything was work... See more

Rated 5 out of 5 stars

Great customer service experience. I had a question about customizing one of the plugins and they helped me with a code snippet that does the trick in my very specific situation. The team is very resp... See more

Rated 5 out of 5 stars

Using WooCommerce Subscriptions, Stripe Gateway, and PayPal express for my store and all work well for much less than the “official” Woo plugins. Not to mention the support is fantastic! I ran into a... See more

Rated 5 out of 5 stars

WebToffee provides great products and awesome support. I am using their invoicing plugin with WooCommerce and it integrates well. Mark has gone above and beyond to help me create some code snippets... See more

Rated 5 out of 5 stars

We purchased the Packing Slips plugin and it worked great. We also received amazing support when we had a query. Highly recommended!

Rated 5 out of 5 stars

The best support experience I've had in a long time. Not only fixed my problem, but made sure it worked perfectly. Have no worries in recommending Web Toffee with confidence.

Rated 5 out of 5 stars

great customer service had an issue with the plugin and the team got onto it the same day and fixed it for me in no time. I have been using their plugins for years now and always great experience and... See more

Rated 5 out of 5 stars

I’m very satisfied with the level of support I received from the WebToffee team. The responses were quick, clear, and genuinely helpful. All issues I encountered were analyzed professionally,... See more

Rated 5 out of 5 stars

Super quick response and resolution by the support team (Mark responded to our problem). Really impressed with the support! Thanks.

Rated 5 out of 5 stars

The support team at WebToffee was excellent in terms of response time, thoroughness of communication and resolution of our inquiry. This was definitely in the top 5 support experiences I've ever had.

Rated 5 out of 5 stars

I had an problem with the free version of Smart Coupons plugin, and Mark and his team has fixed the issue in a few hours. Thanks !

Rated 5 out of 5 stars

Great support in a timely fashion from the team with help setting up the smart coupon plugin.

Rated 5 out of 5 stars

Mark at Webtoffee is always a true helper! A go to guy! A very good plugin!

Rated 5 out of 5 stars

The product is working perfectly, I installed the wp plugin for years for my clients without a single issue. The only time I needed assistance, the team helped me very quickly and solved my problem... See more

Rated 5 out of 5 stars

Outstanding support, even for the free plugin version! The team went above and beyond by spending time on my site and providing a working solution with custom code and they did it without any delays.... See more

Rated 5 out of 5 stars

Had a great experience with WebToffee support, especially Mark. He took the time to check my setup in detail and even made the necessary adjustments to get everything tracking correctly again. Clear c... See more

Rated 5 out of 5 stars

Very good and excellent support provided by WebToffee! We requested a customization using a code snippet, and their team was very professional — they fixed our issue within just a few hours. Highly... See more

Rated 5 out of 5 stars

I am very happy with the clean Gift Card functionality for my business. The team has been super helpful in tweaking the features to work best for my platform and the user experience. I highly recommen... See more

Rated 5 out of 5 stars

The support is absolutely fantastic. I had an issue with the UBL invoicing, and their team helped me incredibly well. Fast, friendly, and very effective. The plugins themselves work well and are fu... See more

Rated 5 out of 5 stars

Web Toffee was very responsive. We had to go back and forth to diagnose the issue and Mark was extremely professional and technically savvy. The problem was not with the plugin, but with the platf... See more

Rated 5 out of 5 stars

I have never experienced such respectful and prompt support before. Webtoffee helped me create a great solution. The customer and the people with disabilities who work there are happy and grateful.

Rated 5 out of 5 stars

Their support is incredible. It wasn't working right with another plugin. The other plugin support was not helpful but WebToffee helped write a custom snippet to get it to work as expected.

Rated 5 out of 5 stars

I use a number of WebToffee plugins for my client's sites. They are all easy to use and if I encounter any issues Mark is quick to help and resolve.

Rated 5 out of 5 stars

I have been using some of WebToffee's plugins for quite some time and I'm very happy with them. An issue in my setup was investigated promptly and a solution was found. The communication with Mark was... See more

Rated 5 out of 5 stars

I've had maybe three needs for support and every time Mark has been super responsive, super patient and nailed to needed fix the first time. It doesn't get better that this. Probably the best support... See more

Rated 5 out of 5 stars

The Support has been prompt and competent, resolving any issues we have had. I have used the PDF Invoices & Packing List plugin for 3 years plus on 2 websites and it is one of the most important tool... See more

Rated 5 out of 5 stars

After a problem with a WooCommerce update, I realized there was a small error. I contacted support, explaining the problem and attaching screenshots. In less than two hours, the problem was solved! N... See more

Rated 5 out of 5 stars

This is probably the most feature-rich coupon plugin for WordPress! Personally, with the help of ChatGPT, I was able to customize it even further and unlock more functionality. There was a technica... See more

Rated 5 out of 5 stars

We’ve been using the WebToffee cookie consent plugin and are extremely happy with both the functionality and the support we received. The plugin works seamlessly once configured and integrates pe... See more

Rated 5 out of 5 stars

The product instructions are clear and easy to follow. Their support team responds quickly to specific questions and provided a solution within a day.

Rated 5 out of 5 stars

Outstanding support! Mark made the whole process smooth and stress-free from start to finish.

Rated 5 out of 5 stars

I contacted support to see if it was possible to make a few changes to the Gift Card product page. Within a couple of days, Mark and his team wrote code to address each of my three concerns. Once I co... See more

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Company details

  1. #28 of 131 best companies in Software company
  2. #9 of 38 best companies in Computer Software Shop
  3. #15 of 81 best companies in E-commerce service
  4. #13 of 38 best companies in Ecommerce solution provider
  5. #9 of 47 best companies in Software Vendor
  6. #9 of 14 best companies in Website designer

About WebToffee

Written by the company

We are a leading WordPress plugin development company specializing in creating high-quality, user-friendly plugins for WooCommerce.

With our plugins, we try to alleviate some of the challenges associated with managing online businesses and help store owners focus on more important matters. To do this we offer a wide range of innovative and reliable plugins that cater to different WooCommerce businesses.

These tried and tested plugins have proven to help businesses get to their goals faster and easier.

We are also committed to open source and maintain 20+ plugins in the WordPress.org plugin repository. Our plugins are built with a focus on user experience and are designed to be intuitive and straightforward, even for those who are not tech-savvy.

Excellent customer support

What do we do?

Build the best of WooCommerce plugins that will help websites and businesses thrive!

These are some of our popular plugins:

GDPR Cookie Consent: Get compliant with GDPR and CCPA. Create and manage Cookie consent banners, scan cookie websites and generate cookie policies.

WooCommerce PDF Invoices, Packing Slips & Credit Notes: Auto-generate PDF invoices and other shipping documents and email them to your users.

Smart Coupons for WooCommerce: Adds advanced coupon creation and management abilities to WooCommerce

Import Export Suite: Import or export WooCommerce products, orders, customers, subscriptions, coupons, and more.

Subscriptions for WooCommerce: Create subscription products and accept recurring payments in your store.

WooCommerce Product Feed & Sync Manager: Generate product feeds and sync them to your Facebook and Google Shops.

WooCommerce Request a Quote: Replace the ‘add to cart’ button in your stores with a ‘request a quote’ button and send custom quotes to your users.

See all plugins →

30-day money back guarantee

We are a small team of talented individuals working relentlessly to innovate and create user-friendly WooCommerce plugins that optimize online sales and streamline operations.

As a company, we stand for empowering small, medium-sized, and large businesses to succeed in the digital marketplace. We believe that our plugins can help you set up and manage your store most efficiently so that you can focus your energy on more important things.

Frequent service updates

What makes us better?

1.5+ Million users worldwide
5 Star rating in WordPress.org
4.9 TrustScore
98% Customer satisfaction

Extensive documentation

Visit our website →


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

simple solid working plugin + supportive docs + fast responsive support

sequential order plugin is a simple solid plugin that works.

has good supportive documentation behind it.

support was extremely fast, responsive, straightforward, and professional.

they have a solid support ticket infrastructure set up.

after encountering others where they dont have these pillars.... oh my goodness

webtoffee = great

10 December 2025
Unprompted review
Rated 4 out of 5 stars

Gift Card Pro Support

The support team, Mark, addressed my concerns in a timely manner and offered constructive feedback to help me troubleshoot my issue.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

WT Gift Cards for the win!

I was struggling for some time trying to troubleshoot an issue with a payment gateway not reading gift card totals from two well-known plugin developers. Even when the orders looked correct in the store, the full amount was getting charged. I reached out to the payment gateway, the plugin developers, and even pulled in a third party, but no one was really able to find an answer. As a last-ditch effort, I tried out WebToffee's Gift Card plugin for WooCommerce and it worked flawlessly! I'm super impressed with the backend options and that it communicates so well across various plugins where there is a lot of potential for incompatibility.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

We had a complex request regarding an invoice and for a specific invoice to be generated when a certain payment method was selected. Mark was absolutely fantastic and went above and beyond to help us achieve this. Fast support and highly skilled.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Plugins are easy to use, and if you don't get it quite right, they can help!

Whenever I've had an issue (usually minor, to do with formatting or similar in Webtoffee Invoices & Packing Slips plugin), Mark at Webtoffee has managed to sort it out extremely quickly, and it works.

The plugin is really useful, helps me to produce professional looking invoices and packing slips, and has saved a lot of stress over the years we've been using it.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

The best support

Mark's support is, from what I have found as an agency, to be one of the best from any plugin developer I have come across. Any issue is thoroughly looked into and fixed in a timely manor.

I don't use WooCommerce much, but for when I do, WebToffee will be my first choice for extra functionality.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I’m very satisfied with the level of support

I’m very satisfied with the level of support I received from the WebToffee team.
The responses were quick, clear, and genuinely helpful.
All issues I encountered were analyzed professionally, and the temporary fixes provided were effective and easy to apply.

I especially appreciated how seriously the team took user feedback, forwarding everything directly to the development team and ensuring the problems would be addressed in upcoming updates.
It’s reassuring to work with a support team that is both technically competent and customer-focused.

Overall, an excellent support experience.
Thank you for the dedication and professionalism.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Great plugins, fantastic support

Great plugins does what they say. Easy to configure and support is excellent. We have used Smart Coupons for WooCommerce and Product Import Export for WooCommerce. Both been excellent.

26 November 2025
Unprompted review
Rated 5 out of 5 stars

The support is absolutely fantastic

The support is absolutely fantastic. I had an issue with the UBL invoicing, and their team helped me incredibly well. Fast, friendly, and very effective.

The plugins themselves work well and are functionally strong. The design could be improved a bit, but overall they do exactly what they’re meant to do!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support for gift cards plugin

I contacted support to see if it was possible to make a few changes to the Gift Card product page. Within a couple of days, Mark and his team wrote code to address each of my three concerns. Once I confirmed it all worked, they combined it into one integrated piece of code for my site. Communication throughout was very clear and efficient. It was an excellent support experience for me.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Purchased SmartCoupon plugin from…

Purchased SmartCoupon plugin from WebToffee and we need an add-on solution to meet our unique needs. They went above and beyond to meet our needs and provided a code snippet. It is highly appreciated and the support to superb. Will certainly have confidence to purchase from this company again.

21 November 2025
Unprompted review

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