ao.com Reviews 863,414

Lovely and polite drivers. Prompt arrival within designated slot. Unbeknown to me , previous dishwasher( same size) had been raised onto wooden 2 wooden plinths which did not work with new dishwasher... See more

The delivery and installation team from AO today were amazing. Both gentlemen were super personalities. They knew their stuff. They were quick efficient, clean and tidy and their approach and were gre... See more

Fast delivery, Kept us informed about delivery by email and text. Really pleasant friendly delivery drivers who took care and placed cooker exactly where requested. Removed old cooker and all packagin... See more

Exceptional service! The driver kept me informed throughout the day of delivery. He was polite & courteous, explaining everything & answering any questions with a smile. His colleague who was new was... See more

Website clear and informative. Lots of helpful information and pictures about the fridge freezer helped me choose the best one for me. Next day delivery seemed too good to be true, but the guys sh... See more

easy to use website, quick delivery, polite & helpful delivery lads. Old washing machine out, new one fitted all done & dusted in about 20 mins (although didn't acutally time them!). Machine looks g... See more

Great service - delivery team superb. Slightly miffed that delivery appeared to be nex day until placing order when it was longer. Also thought oven had a fan oven setting without using top and bo... See more

I am happy with my delivery because the two men were cheerful and helpful and took care of my property. However, if they had followed the directions to my house which I had given then they would ha... See more

Good. Selection of condenser dryers. Well priced and plenty of information on each help to make choosing easy Ordering really simple able to choose delivery day and time slot albeit that there is... See more

Great service as Great service as expected from Ao. Lots of choice of good quality products online and delivery was spot on. The two men who delivered and installed my washer/dryer were polite and hel... See more

The delivery guys, Ben, Fletch & Bill were so friendly. They worked as a well oiled team to take away and plumb in my new washing machine. This is the second time using AO as deffo not disappointed. T... See more

Easy ordering process. Lovely lady, Carla called day before delivery reconfirming details & arranged insurance for my products. Easy tracking system to gauge delivery time, they called when 10 minutes... See more

Booked the 10/2 slot rather than the 7/7 as couldn’t guarantee I would be available after 5 pm and driver rang me at 9 am and asked if it would ok to deliver earlier if it was convenient. This was per... See more

Purchase a Bosch dishwasher on offer. Ordering and arranging convenient delivery no problem. Wedsite well informed. Worry regarding change over of 15 year old integrated dishwasher, totally misplaced,... See more

Brilliant company, ordered around lunchtime, follow up phone call from them that afternoon, delivery updates from later that day and all items successfully delivered the next morning by 11am, cooker,... See more

Hearing from you that I have saved £70 is misleading and untrue. I am at this early stage happy with my purchase and the delivery went smoothly as promised. However, I could have bought the same produ... See more

Good priced item. Clear pricing on extras such as delivery cost, fitting etc. Good communication (if not a little early, delivery call at 6.30am for a 10am -12 pm slot!!!) Link for delivery shows... See more

Very efficient helpful delivery men.careful took care bringing in my new cooker. Kept me updated with their estimated time to arrive. Polite friendly.took old item away too. From ordering to deliv... See more

We have found ao. An excellent company to deal with. We were kept informed at all time of the arrival of the Dishwasher and given checklists to make sure that we had ordered the right size. The driver... See more

The web site is very well set out easy to navigate. Easy method of payment and service and communication is brilliant. The guys who delivered and set up our appliances were clean sensible people who... See more

Top Rate Service. Ordered yesterday through a very easy to navigate website. Ordered placed, received a follow up phone call to check delivery details. Cooker arrived today well within the deliver... See more

Great service advised specific time slot on the day, Even turned up earlier than expected and as promised took away all the packaging and old appliance. Both delivery guys were super helpful and cheer... See more

Very efficient and polite service throughout. Easy to navigate and use website. I ordered mid afternoon for next day delivery. I was kept fully informed throughout the process and could track precisel... See more

Delivery drivers were fab and called 20minutes before arrival. However were given a 2 hour slot of 7-9am, app kept saying 1 more delivery before us, actually arrived at 10:35, had been an issue in dep... See more

We’ve had a nightmare with our new washing machine, 3 separate beko machines all with the same issue, obviously an issue with the line. However AO customer service have been brilliant from start to fi... See more

All went quite well, but I would have liked the delivery men to be a little more communicative. They did the job, but no reassurance was given about what they had done. When reading the instructions l... See more

After ordering I was kept informed regarding the delivery of my tumble drier. The two men who delivered were very efficient aind courteous .Every part of the packaging was taken away which left my ki... See more

The washing machine team were super friendly, professional, and clearly know what they’re doing 👏 They did everything quickly, with a smile and great attention to detail. It’s a tough job, and they... See more

Excellent website, easy to navigate and had exactly what I was looking for. Was the cheapest price too. The product actually had more features than the equivalent from a competitor at a more expensive... See more

It was a quick turnaround from fridge breaking to new one ordered and delivered. Great service by team who removed old fridge and installed new one removing all packaging. Only improvement was t... See more

Polite and professional service by installers. They cleaned up and removed previous hob.they carefully installed the new hob and undertook work to ensure it was fitted safely and demonstrated how to... See more

the delivery was on time and the old machine was removed from its housing. the new Bosch was unpacked and quickly installed. On connecting the water and electricity it was given a quick test run.... See more

The unit I needed was out of stock so I chose an alternative that didn't fit. Maria on customer service was excellent, overcame system issues to organise a next day swap. The delivery guys who broug... See more

Pleasant to deal with nice delivery guys came within the designated time slot can’t beat next day delivery when needed. No inflated prices but did have to join the club to get free delivery

I was expecting it to be complicated but the guys made it very easy, blocked off the gas and installed a new electric cooker. I got my phone call 10 minutes before arrival and they have done everythin... See more

Good prices and very informative about delivery. Delivery men did not leave the transit bolts, covers and caps for my new washing machine. Rang customer service and only 2 bolts were sent. Required... See more

It was the follow up call to ensure everything ok and able to speak to someone so I could give tenants details Also driver phoned and I was able to give tenants number. He didn't just drive off whe... See more

The main office were exceptional when ordering the TV and sound system, the delivery and paid for set up however not so good. The stand was put on the wrong way around and a piece was left missing wh... See more

Our fridge/freezer was delivered next day after ordering, which was great as it was urgent. In the morning we were given a 3 hour time slot for our delivery which was good. Unfortunately the delive... See more

Very good reception with knowledge of TV I required. phone call giving delivery time. on time completed installation cleared all packaging and damaged TV. Set up new TV once working checked all cha... See more

Great service from start to finish Easy to order with follow up call from AO and delivery booked, kept updated and delivered within time slot and communicated with a half hour window to save having... See more

After ordering the appliance we were kept informed several times prior to delivery. Absolutely spot on. Just one thing, the appliance came without a plug which seemed, to us, a little odd.

After a bad experience with a competitor, we were wary but took a risk and couldn't be happier. The ao website was easy to navigate, ordering was simple and we were able to get next day delivery. ao k... See more

The two guys who delivered my washing machine let me know when they were arriving. We’re very efficient and professional. Nothing was left behind and all areas were tidy.

Easy to use website. The guys that turned up were very efficient and polite. I ordered a disconnect of old device and connection of new one as was feeling lazy. These guys did it seamlessly and tes... See more

Knowing that you could see where your item was at by tracking your delivery no need to sit in all day just waiting. The driver and partner were friendly and respectful and very helpful .

Both the driver and his mate were polite and courteous, showed respect for our property. They cleared everything away after efficiently and professionally fitting our new washing machine. Would defin... See more

The two gentlemen that came to install my new washing machine and remove my old machine were brilliant (not something I say often). They were friendly, professional and very efficient. They cleared th... See more

Got exactly what I was looking for, great price and very speedy through checkout and finance options. Delivery was organised and I was texted the time. Received my tumble dryer by delivery from great... See more