BuyBackTronics.com Reviews 1,708

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's prices, highlighting them as fair and competitive. Consumers appreciate the smooth and efficient payment processes. The service is frequently described as professional, reliable, and hassle-free, making the overall selling experience positive. Many people mentioned the speed and ease of the entire transaction, from getting a quote to receiving payment. Consumers also value the clear communication and prompt responses from customer service. While opinions on the delivery service and contact methods are more varied, the prevailing sentiment remains highly positive, with many reviewers expressing their intent to use the service again.

Based on these reviews

Rated 5 out of 5 stars

I sold my Dell desktop to BuyBackTronics, and the entire experience was excellent from start to finish. The process was smooth and well organized. I received confirmation as soon as they got my comput... See more

Company replied

Rated 5 out of 5 stars

It was nice experience to trade in with BuyBackTronics. It was nice to navigate and start online trade in process. Easy to ship with UPS Label. After regular speed selection in trade in process, they... See more

Company replied

Rated 5 out of 5 stars

I was a little scare after I sent it because I started reading some bad reviews. But if you look there is very few bad reviews and I read the replies from the company and they seemed really legit so I... See more

Company replied

Rated 5 out of 5 stars

Easy to sell devices. The website walks you through describing your item, a fair offer is made and when you accept, a shipping label is issued. Within days you’ll know your device was received a... See more

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Rated 5 out of 5 stars

The customer support is 2nd to none. I've sold several laptops in the past year or so, but it wasn't until recently that I used Buybacktronics and I wish I'd found them sooner. They're very fair and h... See more

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Rated 5 out of 5 stars

I have used a variety of companies to "sell" or "recycle" old hardware (laptop in this case) and this is the first time that I used BuyBackTronics. Allow me to list some PROS and CONS. PRO: -... See more

Company replied

Rated 5 out of 5 stars
Verified

I have sold a iPad and fold 6 both was easy to to sell on the site. You answer a few questions and you can easily print out the label or you can get shipping material shipped to you. I would definitel... See more

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Rated 5 out of 5 stars

Sold my laptop to BuyBackTronics with a completely hassle free, easy experience. They gave me great buyback value. Additionally, I accidentally selected the wrong processor when submitting the specs.... See more

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Rated 5 out of 5 stars

Very simple and easy transaction! Customer service responds very quickly and they're so polite...Kept me informed as to what was happening with my device while awaiting ESN verification. Super fast py... See more

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Rated 5 out of 5 stars

Everything was done in a timely manner and I cannot say enough about how supportive and caring customer service was. I will definitely use again in the future.

Company replied

Rated 5 out of 5 stars

Buy Back Tronics are fair in doing as they promised. They offered me the best price for my Steam Deck that I wanted to sell and kept their word from beginning to the end. Customer service is top notch... See more

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Rated 5 out of 5 stars

I recently sold my phone to BuyBackTronics.com and couldn’t be happier with the experience. They offered exactly what they quoted, and the entire process was fast and hassle-free. From the day I shipp... See more

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Rated 5 out of 5 stars

The confirmed receipt of my devise and reviewed it quickly. I was even offered more than the original quote, after the inspection. I will use them again and would definitely recommend them.

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Rated 5 out of 5 stars

Very good price on the market. Very flexible payment options. Proceccing can be faster. But in general strong 5

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Rated 5 out of 5 stars

I read many great things about the company and many concerning reviews but the good outweighed the bad. I decided to send in my $2k laptop and it was a very pleasant experience as it was in mint condi... See more

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Rated 5 out of 5 stars

They waste no time to provide a quote, shipping label, updates, and even reach out in the event you may have accidentally sold your device with a password, they will work with you to finish the proces... See more

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Rated 5 out of 5 stars
Redirected

Buybacktronics.com blew me away with how smooth the process was! They mailed me a prepaid box to ship my iPad Pro, and after receiving it, I got paid the same day—no delays, no haggling, just fast and... See more

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Rated 5 out of 5 stars

Was skeptical at first since it took 6 business days to evaluate the samsung laptop I sent in. I know thats still within their 5-7 day timeline but this was my first time dealing with BuyBack. Once th... See more

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Rated 5 out of 5 stars
Verified

The process was easy and efficient and cummunication with BuyBacTronics was friendly and curtious. Value provided for phones was best I could find!

Company replied

Rated 5 out of 5 stars

I received a very fair value for my trade-in and the entire process was painless and easy to follow. Will definitely use BuyBackTronics.com in the future!

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Rated 5 out of 5 stars

Everything went amazing, they processed my trade-in quickly, gave me the full amount they promised, which is also the highest amount for my item that anyone else offered. Highly reccommend, would use... See more

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Rated 5 out of 5 stars

I sold my iPhone without any problems received the promised quote, and received payment immediately the entire experience was flawless. I highly recommend buy back Tronics for selling your devices. Yo... See more

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Rated 5 out of 5 stars

I had a great experience with BuyBackTronics! The process was incredibly easy from start to finish. They provided clear instructions, fast shipping, and quick payment once they received my phone. Best... See more

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Rated 5 out of 5 stars

The staff at BuyBackTronics were so helpful when I made the decision to sell my Apple Watch. As a senior, who relies on my 13 year old granddaughter for help with anything with electronics, I struggl... See more

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Rated 5 out of 5 stars

Be honest about condition of your phone and you get exactly what they promised in the beginning of trade in.The process is simple and easy to follow with detailed information of your trade in status o... See more

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Rated 5 out of 5 stars

Absolutely perfect in all ways. They provided the label, shipped in two days, and within the next day it was processed and i was paid my full asking amount! Definitely recommend this company to anyone... See more

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Rated 5 out of 5 stars

Great service, was nervous at first! Sent them an Alienware, which was already frightening. They offered about the same as a top competitor in my area. Went with BuyBackTronics and I am happy as they... See more

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Rated 5 out of 5 stars

Awesome place to sell your electronics. They will give you a fair price on what your selling. I've already sold 2 items to them and I'm satisfied.

Company replied

Rated 5 out of 5 stars

BuyBackTonics Did Everything they promised I would highly recommend them for buying your used PCs, phones, and aother smart electronics.

Company replied

Rated 5 out of 5 stars

BuyBackTronics was so easy to work with. I had a snag in getting my phone unlocked, and they patiently waited for me to get that resolved. As soon as I got them the paperwork, they quickly processed m... See more

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Rated 5 out of 5 stars

The company did very well. I had questions regarding the initial off, which I had mistakenly refered to another offer, but the company reviewed the offer nonthe less and revised their initial off up.

Company replied

Rated 5 out of 5 stars

You gave me a quote for the value of my trade-in. You put the quote in writing. After following your very clear instructions and sending my Trade-in to you... You responded promptly when you r... See more

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Rated 4 out of 5 stars
Verified

Edited: went back and forth with a supervisor and they worked with me to get the full amount quoted. Seems they’re having some growth hiccups but they ended up making it right.

Company replied

Rated 5 out of 5 stars

Fast service, accurate pricing, they live up to what they promise to do. I've dealt several times with this company and have always been satisfied.

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Rated 5 out of 5 stars
Verified

This process was easy and very reputable company. I got my check and I highly recommend you using this company when selling anything electronic.

Company replied

Rated 5 out of 5 stars

Buyback Electronics was an Avenue to recycle my old laptop. I tried to recycle reuse and make things last longer as much as possible. The online completing information form gave me an estimate I was h... See more

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Rated 5 out of 5 stars

My transacfion went through surprisingly quickly. And the trade in amount was as inspected.

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Rated 5 out of 5 stars

Got fair price for my daughter’s gaming computer, same day responses to questions, notification when computer was received, echeck worked perfectly ( no fees)

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Rated 5 out of 5 stars

This was the best service I have had in a long time. Excellent customer care and support. The transaction has gone smoothly from start to finish.

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Rated 5 out of 5 stars

I have used your website for many years and countless times and every time you guys give me the best offers. I am so happy with your services and please never ever stop! Thank you!

Company replied

Rated 5 out of 5 stars
Verified

You did exactly what you said you were going to do. The check was a little annoying that nothing was on the back, but I was able to cash it - no problem. You honored the price you quoted and you pa... See more

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Rated 5 out of 5 stars
Verified

BuyBackTronics paid me the promised amount quickly and communication was great at each stage of the process. Would definitely recommend them!

Company replied

Rated 5 out of 5 stars
Verified

Great communication, great website. Will use again. Fair, and as expected,

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Rated 5 out of 5 stars
Verified

They were honest and truthful about the value of my laptop and gave a fair price.

Company replied

Rated 5 out of 5 stars
Verified

Very expedient, very efficient, very transparent. Great overall process and great value vs competitors.

Company replied

We perform checks on reviews


Company details

  1. Electronics store
  2. Cell phone recycling and unlocking service
  3. Mobile Phone Shop
  4. Computer Shop

About BuyBackTronics.com

Written by the company

Welcome to BuyBackTronics!

We’ve been making electronics trade-ins effortless since 2018. Whether you’re upgrading your iPhone, clearing out your old MacBook, or cashing in on a gaming console, we’ve got you covered!

Why BuyBackTronics?

We’re all about giving you a smooth, secure, and rewarding experience. Here’s why selling your used devices with us is a no-brainer:

  • Free Inbound Shipping – No hidden fees, ever. We cover the cost to send your device to us!
  • 14-Day Price Guarantee – Lock in your offer for 14 days. Even if the market shifts, your price stays the same.
  • Choose Your Payment – PayPal, eCheck, Gift Cards, Check, or even Virtual MasterCard. You pick!
  • Shipping Kits – Need a box? We’ve got you. Available at a small fee to make shipping a breeze.
  • Expedited Processing – In a hurry? We can process your offer lightning fast (with a small fee).
  • Real-Time Updates – Get notified every step of the way. No surprises here!
  • Honest & Fair Pricing – We always offer competitive prices based on the market, and we never lowball you.
  • Bulk Sellers Welcome – Got a bunch of devices to sell? We offer custom quotes and even secure data wipes!
  • No Obligation Offers – If you're not happy with our offer, we’ll do a free re-evaluation – no pressure.

What Can You Sell?

We buy more than just smartphones! Here’s a quick list of what we’ll take off your hands:

  • Smartphones – iPhones, Androids, and more.
  • Laptops – MacBooks, Windows laptops, and more.
  • iMac & Mac Studio – Ready to upgrade? Get the best price for your iMac, Mac Studio, or Apple Display!
  • Gaming Consoles – PS5, Xbox, Switch... bring them on!
  • GPUs – Graphics cards from top brands like NVIDIA & AMD.
  • DSLR Cameras – Ready to upgrade your gear? We’ll take your old cameras.
  • Tablets & iPads – Trade in your old tablets for cash!

We make it easy to sell – and we make sure you get the best value, fast!

Get Your Instant Offer Now and start cashing in on your old devices today!


Contact info

Promotion box for BuyBackTronics.com

+5% Bonus on MacBooks

Up to $25 per MacBook • Max $125 per Trade-in

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 95% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

It was a great experience very easy and…

It was a great experience very easy and they don’t devalue your gadgets they treated it fairly. Everything is smooth and easy transaction. I highly recommend and will be a repeated customer.

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Fast and easy

10 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Arnie,

Thank you for the feedback 🙌 It truly means a lot to our team.

Fast and easy is exactly the way we aim for every trade in to be. We’re thrilled everything went smoothly for you and hope to see you back again soon.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars
Verified

Easiest process to sell cell phone and get paid quickly

It was so easy to fill out the required information and ship my phone to BuyBackTronics. I received messages at each step of the process and received payment quickly. Really pleased with this service.

17 September 2025
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Kimberley,

Thank you for such a thoughtful review 💙 It means a lot to the entire team to know that all the behind-the-scenes work is being noticed and appreciated.

We’re thrilled you enjoyed your very first experience with us and grateful you gave our service a try. Here’s to many more smooth and easy trade ins together in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars
Verified

I sold two notebooks and one video…

I sold two notebooks and one video card; they always have the best prices and are very easy to use. Really recommended.

8 September 2025
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jonathan,

Welcome back and thank you for the wonderful feedback 💙

We’re so glad to hear that selling your two notebooks and GPU was a smooth and straightforward process. It’s always our goal to make trade ins as simple and rewarding as possible, and it’s great to know our offers continue to stand out as some of the most competitive in the industry.

We truly appreciate the recommendation and hope to help you with many more devices in the future — maybe even a phone or two next time!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Reliable

I have been using their services , and they are top notch . I have had no problems with them.

Super fast and reliable , even if you dont opt for the fast service.

Will always sell with them

1 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Mahmoud,

Welcome back 💫 It’s always such a joy seeing returning customers like you. We noticed you’ve been with us since 2023, and it’s truly been a pleasure helping with your trade-ins over the years.

Thank you for sharing your experience — hearing that you continue to trust us with your devices means a lot. We look forward to many more smooth trade-ins together in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Very reliable and trustworthy business

Very reliable and trustworthy business. I had a great experience with selling my Samsung Galaxy phone, and I received my check on time.

11 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Forouzan,

Thank you for the wonderful review 🌟 and welcome to your very first experience with us. You did a fantastic job describing your Galaxy S23 Ultra, which made the whole process smooth and easy on our end.

We’re so glad everything went as expected — from the trade-in to the on-time payment — and we hope you’ll think of us again for future devices.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

I only use BuyBackTronics to sell all…

I only use BuyBackTronics to sell all my devices and they have continuous provided me with great customer service and awesome price for my devices. I truly appreciate their service and would recommend anyone to them.

10 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Aaron,

Thank you so much for the wonderful feedback 😊 It’s been an absolute pleasure working with you, and we’re thrilled to hear you’ve consistently enjoyed both the service and the offers we strive to deliver. There’s truly no greater compliment than a recommendation from a loyal returning customer.

We look forward to helping with your next trade-in!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

If you rate your product correct they honor their offer

I am always worried one of these trade-in companies will low-ball me after I send in. I have had a few transactions with this company and not once have they downgraded my device. A sleazy company could knock $20 off and figure you won't want the hassle of them shipping it back and trying again.
I am honest with my trade condition and they are honest, prompt, and communicative each time I use them.

26 September 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Mike,

Thank you for taking the time to leave us feedback and welcome back! 🌟

You’re absolutely right — our goal is always to honor the original offer. As long as the model, specs, and condition are described accurately, there’s no reason for a quote to change. It’s clear from your past trade-ins that your descriptions have been spot on.

We truly appreciate your continued trust and look forward to making your next trade-in experience just as seamless.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

I sold my Dell desktop to…

I sold my Dell desktop to BuyBackTronics, and the entire experience was excellent from start to finish. The process was smooth and well organized. I received confirmation as soon as they got my computer. The communication was clear, and payment was issued quickly. What impressed me most was their honesty. After evaluating my desktop, they actually increased my original quote by $139 to reflect its higher value. That kind of transparency and fairness is rare these days. I’m very satisfied and would gladly use their service again. 10 out of 10

8 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Aaron,

Thank you for such a thoughtful review. It’s always wonderful to hear when a first experience with us goes this smoothly from start to finish. Our team is committed to reviewing every device with complete fairness, so if we find that a desktop 🖥️ is worth more than originally quoted, we’ll always adjust the offer upward — and in your case, that meant an extra $139.

We’re thrilled you valued the honesty and clear communication throughout the process, and we hope this is just the first of many trade-ins with us.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great Offer, Service, Payment

Easy to sell devices.
The website walks you through describing your item, a fair offer is made and when you accept, a shipping label is issued.
Within days you’ll know your device was received and evaluated. Payment is very prompt.
I’ve sold 3 devices in the past few months and this service is the best I’ve dealt with.
I highly recommend them.

9 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Gary,

It’s truly been a pleasure working with you 😊 and we’re so happy to know you’ve trusted us with not just one but three trade-ins already. Providing fair offers, smooth evaluations, and prompt payments is exactly what we aim for, so hearing that come through in your experience means a lot.

We’re already looking forward to helping with trade-in number four!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Good Company

My transacfion went through surprisingly quickly. And the trade in amount was as inspected.

10 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Neal,

Thank you for taking the time to share your experience. We’re so glad to hear how smoothly everything went and that the trade-in was processed just as you expected.

Your gaming console 🎮 arrived exactly as described, which always helps our team move things along quickly and keep the process seamless.

We truly appreciate you choosing BuyBackTronics.com and hope to see you again for future trade-ins.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Perfect transaction

I was a little scare after I sent it because I started reading some bad reviews. But if you look there is very few bad reviews and I read the replies from the company and they seemed really legit so I was hoping my experience went well. I sent my phones out and I really looked them over before they went and made sure everything was where it should be in their grading. After 5 business days I got a message from the company that my money will be submitted within the next business day. So my experience was great and I will use again in the future! P.S. also read a bunch of reviews saying all the positive were fake. I'm as fake as PSU's pre season ranking lol.

10 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Trevor,

Thank you for such a thoughtful review 😊 It’s completely understandable to feel a bit unsure before your first trade-in, especially after reading a mix of reviews online.

We’re thrilled to hear that both of your iPhones were approved exactly as described — that’s always the goal. As you noticed, when we respond to negative reviews, we aim to shed light on what actually happened. Sometimes devices arrive with undisclosed issues, such as being financed or locked, and in those cases we must follow our guidelines carefully. It’s important that we keep our evaluations consistent so every customer knows exactly what to expect.

And as for those claims about fake reviews… well, we’ll let your experience speak for itself 😉

We’re so glad everything went smoothly for you and look forward to helping with future trade-ins.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Great service, great value

Sold my laptop to BuyBackTronics with a completely hassle free, easy experience. They gave me great buyback value. Additionally, I accidentally selected the wrong processor when submitting the specs. Upon inspection, BuyBack corrected the error, which resulted me in getting more money than what was originally quoted. Overall great experience.

2 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Joe,

Thank you so much for the wonderful feedback ✨ Nothing makes us happier than knowing our integrity was noticed and appreciated.

Your laptop arrived exactly as described — and with a nice surprise. You had originally selected an RTX 3080 (8GB), but it turned out to be an RTX 3080 Ti (16GB). It’s part of our process to adjust offers upward whenever the specs exceed what was submitted, so every customer gets a fair and honest payout.

We’re thrilled you had such a positive experience and hope you’ll think of us again when it’s time for your next trade in.

Cheers,
The BuyBackTronics.com Team

Rated 1 out of 5 stars
Verified

Lack of transparency

Lack of transparency

11 September 2025
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Jonathan,

Thank you for your feedback. We understand there was some confusion around the battery health requirement for your iPhone. As stated in our grading criteria, iPhones need to be at 80% battery health or higher to qualify for the original quoted price — a standard policy followed by all reputable trade-in services.

It seems this detail may have been missed during your submission, which is completely understandable for a first-time trade-in. Our team has already reached out via email with supporting details, and we hope that helped clarify how the evaluation was done.

Best,
Dev
Customer Experience | BuyBackTronics.com

Rated 5 out of 5 stars

Great transaction

Great transaction. Thank you

7 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Leonard,

Thank you for choosing BuyBackTronics.com 🙏 We’re so glad you had a great experience and hope to see you again for future trade-ins!

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Awesome place to sell your electronics

Awesome place to sell your electronics. They will give you a fair price on what your selling. I've already sold 2 items to them and I'm satisfied.

11 September 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Stephen,

Thanks so much for coming back to trade with us again 🙌 It means a lot to know you’ve trusted us with multiple devices and walked away satisfied each time. Fair offers and a smooth process are exactly what we’re here to deliver, and it’s great to know that’s been your experience.

Can’t wait to help with the next one when you’re ready.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars
Verified

Excellent site, will use again.

Great communication, great website. Will use again. Fair, and as expected,

15 August 2025
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Geno,

We’re so glad to hear you enjoyed your very first experience with us 🌟 Clear communication, an easy-to-navigate site, and fair offers are exactly what we strive to deliver with every trade-in.

Thank you for trusting us with your device — we hope to see you back for many more smooth and simple trade-ins in the future.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

Good trade in process with more value than market

It was nice experience to trade in with BuyBackTronics. It was nice to navigate and start online trade in process. Easy to ship with UPS Label. After regular speed selection in trade in process, they process my trade in in less than 5 business days. Good and nice price as they described for my phone condition. No adjustment they made it. Will definitely get back with more trade in devices.

7 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Harsh,

Thank you for taking the time to leave us such thoughtful feedback 😊

We are thrilled to hear how smooth the entire experience was for you, from navigating the site to shipping your device and getting your trade-in processed so quickly. That is exactly the kind of service we work hard to deliver for every customer.

Next time you trade in with us, give our expedited processing option a try. It takes speed to a whole new level and makes the whole experience even more seamless.

Thank you for choosing BuyBackTronics.com. We cannot wait to work with you again soon.

Cheers,
The BuyBackTronics.com Team

Rated 5 out of 5 stars

fast payment

fast payment, competitive price

3 October 2025
Unprompted review
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Marc,

Appreciate the great feedback and happy to know you had a smooth trade-in experience with us 💸.

Thank you for choosing BuyBackTronics.com and we look forward to working with you again soon.

Cheers,
The BuyBackTronics.com Team

Rated 2 out of 5 stars
Verified

They kinda bait and switch

They kinda bait and switch, tell you one amount on the website then once you ship it to them they low-ball you, hoping that you will agree on the lower amount.

8 September 2025
BuyBackTronics.com logo

Reply from BuyBackTronics.com

Hey Todd,

I'm disappointed to hear your first trade-in experience wasn't what you hoped for, and thank you for the feedback.

Regarding your Google Pixel 6 Pro, the initial $104 quote was for "Good" condition. Our team found the display had excessive scratching, which required an adjustment to the "Fair" category, consistent with our grading guidelines.

The offer was escalated and confirmed by a supervisor, and photos were sent to you to substantiate the wear and the $70 courtesy offer.

We want to assure you that you are never obligated to accept an amended offer. While we regret that we couldn't agree on the cosmetic condition this time, we appreciate your business and hope to see you back at BuyBackTronics.com in the future.

Best,
Dev
Customer Experience | BuyBackTronics.com

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