Be careful when buying on DBA, it's full of scammers, like a seller Osman O. He listed "Nintendo Switch 2 All in one carry bag" and shipped an empty package instead. When I asked my money back he jus... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Contact seller: registration needed! After registration: to contact seller, verify your identity with mitid! really???? it means only danish have possibility to contact seller??? Buy now: Beklager... See more
Company replied
Hi, I want to buy an object and I live outside Denmark. (the netherlands). Is this possible ? As far as I tried, procedure was frustrating because of mandatory personal ID code. But system seems no... See more
Company replied
Redirected
sad result from new owners' lack of structure. sorting, facilities, editing, handling, programming, design, everything sucks. so sad to see, says this former employe.
Company replied
Good: I had all my ads rejected, and got that resolved by Isabella within couple of hours. Bad: I would like to point out that your new design sucks. Your selection of brands is not very broad, and... See more
Company replied
Shame, shame. To ruin a functioning platform like this is a tragedy, no self-reflection even after several weeks of dissatisfied reviews... And no, not even a few positive reviews created by some of y... See more
Company replied
I ordered a book. I didnt receive delivery message that the book has arrived. Therefore i failed to collect it on time. I havent received refund nor an other chance to receive the book. It is unknown... See more
Company replied
They destroyed what was simple This new interface is horrific, searching is so hard. How come you launch an website when its this green? Hopefully it opens doors to new platforms
Company replied
Terrible. If it ain't broke don't fix it. Hard to navigate, over complicated, lost people I followed, inaccurate heading for finding/selling items. Very difficult to actually find what you... See more
Company replied
Dreadful customer service since the arrival of the new portal. Time to wake up and small the coffee DBA. You have such poor ratings! Don’t you want to improve?
Company replied
All we need is your social security number and access to your bank account to be able to forward you the money... Just click the link and provide the information. Although this most lik... See more
Company replied
Everything has changed After being the number one site for buying and selling,it has now become a site with a bad reputation. Yes, you have gained the trust of the banks, but you have lost the... See more
Company replied
The new look is not only unattractive, but it is very chaotic. Specifically: 1. I can't easily preview the auctions I asked about, now I can only see all conversations, even those I'm n... See more
Company replied
one star for the new layout. It's really awful and completely useless compared to the old one. The old good features are gone with this new crap, don't try too hard
Company replied
We don't want the new stupid update, it's so difficult to search and find what we want now !!
Company replied
Goodbye DBA, my old friend... Hello Facebook Marketplace! :D It would be funny if it wasn't so sad.
Company replied
Stupid interface since the new interface, i cant even see the date of the adds made.
Company replied
Useless for me - it's so difficult to search and find what I want. I will search my stuff elsewhere, this new app is waist of time.
Company replied
Ufatteligt at man re-designer og ender med en total nedgradering.
Company replied
If a seller scams you the only thing DBA will do is tell you to figure it out with the seller. WTF!?
Company replied
from 2.5 milion hits in november to 1,8m in april. going down down. ... new design is mess.
Company replied
Totally useless
Company replied
Shittyass update boo
Company replied
I must say that DBA.DK has gone bad these days. Schibsted has completely ruined the wonderful place where you can sell stuff and send it to the the buyers. One thing is that a simple user in... See more
Company replied
If it ain't broke, don't fix it....!!!
Company replied
bad Online Marketplace
Company replied
Company details
Information provided by various external sources
Danmarks største annoncemarked med køb, salg og bytte for private og virksomheder. Har du brug for hjælp, så kontakt Kundeservice som er parat til at hjælpe alle ugens dage fra kl. 08:00-22:00
Contact info
Axel Kiers Vej 11, 8270, Højbjerg
- Bestil et telefonopkald under "Hjælp"
- support@dba.dk
- www.dba.dk
1.3
Bad
7K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
Osman O scammer on DBA
Be careful when buying on DBA, it's full of scammers, like a seller Osman O. He listed "Nintendo Switch 2 All in one carry bag" and shipped an empty package instead. When I asked my money back he just changed the listing description by adding in the middle of the text that "it's just a box" while the title was saying "a bag" and told me to bugger off. Money were sent directly, so no returns... DBA suggested we find a common solution and the seller replied "you can't save it".
30 October 2025
Unprompted review
bad Online Marketplace
7 October 2025
Unprompted review
Reply from DBA
Hi there Jennifer,
Thanks for your review. We’re constantly working to improve the marketplace and we know there’s still room for improvement. 💡
If you’ve got feedback or something specific to share, feel free to reach out. We’re listening.💬
Best regards
DBA Customer Service 💙
Contact seller
Contact seller: registration needed!
After registration: to contact seller, verify your identity with mitid! really???? it means only danish have possibility to contact seller???
Buy now: Beklager, noget gik galt.
Prøv igen, eller få mere information på Kundeservice.
You know what? You know.....
1 October 2025
Unprompted review
Reply from DBA
Hi there,
Thanks for your feedback!
To create a safe experience for both buyers and sellers, we ask for MitID verification when using certain features like messaging and Fiks Færdig. This is especially to help prevent fraud. 🔐
We're continuously working to improve the experience for all users. If you’re still having trouble with your validation or anything else, feel free to reach out to our customer service. We’re here to help!
Warm regards
DBA Kundeservice 💙
Dreadful customer service since the…
Dreadful customer service since the arrival of the new portal. Time to wake up and small the coffee DBA. You have such poor ratings! Don’t you want to improve?
19 September 2025
Unprompted review
Reply from DBA
Hi Liv,
Thank you for your honest feedback. We’re sorry to hear about your disappointing experience with our customer service and the new portal. We truly value all input from our users and are continuously working on improvements to make DBA better for everyone.
Your concerns are important to us, and we hope to regain your trust moving forward.
Best regards,
DBA Customer Service
If a seller scams you the only thing…
If a seller scams you the only thing DBA will do is tell you to figure it out with the seller. WTF!?
4 July 2025
Unprompted review
Reply from DBA
Hej
Det er ærgerligt at høre om din oplevelse. DBA fungerer som en markedsplads for private brugere, og i handler gennem Fiks Færdig træder vi først ind, hvis køber og sælger ikke selv kan finde en løsning.
Har du spørgsmål eller er i tvivl om noget, er du meget velkommen til at kontakte vores kundeservice på support@dba.dk.
Venlig hilsen
DBA kundeservice
Can not log in
Hi, I want to buy an object and I live outside Denmark.
(the netherlands). Is this possible ? As far as I tried, procedure was frustrating because of mandatory personal ID code. But system seems not to recognise the Dutch code.. ?
2 July 2025
Unprompted review
Reply from DBA
Hii
Unfortunately, we’re unable to assist via Trustpilot, but if you contact our customer service at support@dba.dk, we’ll be happy to help you further.
Best regards
DBA kundeservice
Redirected
sad result from new owners' lack of…
sad result from new owners' lack of structure. sorting, facilities, editing, handling, programming, design, everything sucks. so sad to see, says this former employe.
4 June 2025
Unprompted review
Reply from DBA
Hi Peter,
Thank you for sharing your thoughts – especially as someone who has previously been part of the DBA team. We genuinely appreciate that you care enough about the platform to voice your concerns, even when the message is critical.
We’re sorry to hear that your experience with the current version of DBA feels so disappointing. It’s clear that you’ve observed a range of issues – from design and usability to handling and structural clarity – and we take that seriously. Feedback like yours is valuable, not just because of your personal connection to DBA, but because it reflects the broader impact that changes can have on both users and those who once helped shape the platform.
While we know there’s room for improvement, we’re committed to addressing the challenges and rebuilding the trust and usability that many remember fondly. Your comments will be shared internally as part of the ongoing dialogue around how we evolve – hopefully in a direction that honors what made DBA special in the first place.
Best Regards,
DBA Customer Support
Good
Good: I had all my ads rejected, and got that resolved by Isabella within couple of hours.
Bad: I would like to point out that your new design sucks. Your selection of brands is not very broad, and it's not possible to manually enter a brand in the field either. I recommend adjusting this feature, as it currently forces users to leave the field empty, which can create search issues for customers looking for keywords such as brand names.
Overall design and functionality much worse than before. Will shift to Marketplace and Vinted with less hustle, and more user-friendliness.
2 June 2025
Unprompted review
Reply from DBA
Hi Tatiana,
Thank you for your feedback – both the good and the not-so-good. We're really glad to hear that Isabella was able to help you resolve the ad issue quickly. We’ll be sure to pass on your kind words to her.
Regarding the new design and brand selection, we completely understand your frustration. It's true that the current setup doesn’t allow manual entry of a brand, and we can see how that limitation can affect both visibility for sellers and search relevance for buyers. Your point is well taken, and we’ve shared this specific feedback with our product team for review. Improving both flexibility and usability is a priority for us, especially when it comes to the listing experience.
We're sorry to hear you're considering a move to other platforms – but we understand. We hope you'll give us another try in the future as we continue working on improvements based on valuable input like yours.
Thanks again for taking the time to share your experience.
Best Regards,
DBA Customer Support
Bad service
I ordered a book. I didnt receive delivery message that the book has arrived. Therefore i failed to collect it on time. I havent received refund nor an other chance to receive the book. It is unknown where the book is as the seller has not received it back.
10 April 2025
Unprompted review
Reply from DBA
Hej
Tak for din anmeldelse.
Hvis du kontakter kundeservice på support@dba.dk så hjælper vi dig og sælger videre i sagen.
Med venlig hilsen
DBA kundeservice
search is awfull
from 2.5 milion hits in november to 1,8m in april.
going down down. ...
new design is mess.
14 April 2025
Unprompted review
Reply from DBA
Hi Kenan,
Thank you for your review.
We understand your frustration and we are sorry that you feel that DBA has become a less user-friendly platform.
We are working to improve the platform, but we recognize that we still have a way to go. Your experience is important to us and we take your comments into consideration.
Best regards,
DBA Customer Service
Ufatteligt at man re-designer og ender…
Ufatteligt at man re-designer og ender med en total nedgradering.
5 April 2025
Unprompted review
Reply from DBA
Hej Ulrik,
Tak for din anmeldelse.
Vi forstår din frustration, og vi er kede af, at du føler, at DBA er blevet en mindre brugervenlig platform.
Vi arbejder på at forbedre platformen, men vi erkender, at vi stadig har en vej at gå. Din oplevelse er vigtig for os, og vi tager dine kommentarer til efterretning.
Med venlig hilsen
DBA Kundeservice
No trust
Everything has changed
After being the number one site for buying and selling,it has now become a site with a bad reputation.
Yes, you have gained the trust of the banks, but you have lost the subscribers who were the main reason for the banks to trust you.
After 10 years with you, I will not pay or spend 1 kr. on your site anymore.
27 March 2025
Unprompted review
Reply from DBA
Hi,
Thank you for your review! 💙
We’re truly sorry to hear that you’ve lost trust in DBA after so many years. It means a lot to us that you’ve been part of the platform for over a decade, and we deeply regret that the recent changes have led you to feel this way.
Our goal has always been to make buying and selling safer and easier, but we understand that trust is earned – not assumed. Your feedback is important, and we’re listening.
We understand that trust is something we have to earn – and we hope to win yours again!
Best regards,
DBA Customer Support
Support
My problem with the "Køb nu" activation was solved in 2h.
The reply from the support was fast.
21 March 2025
Unprompted review
Reply from DBA
Hi Paulo,
Thank you for your review! 💙
We're really glad to hear that your issue was resolved quickly and that our support team could help you out fast.
That kind of feedback means a lot to us!
Best regards,
DBA Support
I must say that DBA.DK has gone bad…
I must say that DBA.DK has gone bad these days. Schibsted has completely ruined the wonderful place where you can sell stuff and send it to the the buyers.
One thing is that a simple user interface with nice categories is now a mess. That is their problem.
But...
Please do not use this site - it feels like a scam to lure you and all others to be monitored by them and public authorities.
They are using an externmal provider to get infomation from your bank account - Shame on you!!
18 March 2025
Unprompted review
Reply from DBA
Hej
Tak for din feedback.
Med venlig hilsen
DBA - kundeservice
Shame
Shame, shame. To ruin a functioning platform like this is a tragedy, no self-reflection even after several weeks of dissatisfied reviews... And no, not even a few positive reviews created by some of your weak-minded or paid relatives will save it. I really hope that some company has already focused on this hole in the market of selling used things and is developing a similar platform that your dissatisfied customers will soon be able to choose from.
15 March 2025
Unprompted review
Reply from DBA
Hej
Tak for din feedback.
Med venlig hilsen
DBA - kundeservice
Collecting social security number and banking information via middleman
All we need is your social security number and access to your bank account to be able to forward you the money... Just click the link and provide the information.
Although this most likely is meant to prevent fraud, all alarm-bells are ringing. It is completely absurd!
No one should ever just give all these information to any company.
It is nervewrecking enough that there are times, where you will have to do it - for instance when you sell/buy a house. Then all you have in the end, is to trust that the realestate agent is taking sufficient (very sufficient) care of these data.
I'd rather want to trust the buyer in a single transaction, than to trust my data will forever be secure - where ever and who ever will be able to access them (for eternity).
But to give it to a private company, through a (for me unknown) 3rd party company, just by clicking a link send to you without any further ado, is completely absurd. I sincerely hope other people react and wake up before giving out these information just like that.
Good luck with a cascade of future identity thefts and so on, "if" (read: when) the data is leaked.
I seriously shocked that they can get away with this process...
5 March 2025
Unprompted review
Reply from DBA
Hej
Tak for din feedback.
Vi forstår dine bekymringer, og vi tager platformens sikkerhed meget alvorligt.
Vi arbejder konstant på at beskytte dine data og sikre, at dine oplysninger håndteres på en tryg og ansvarlig måde.
Med venlig hilsen
DBA Kundeservice
They destroyed what was simple
They destroyed what was simple
This new interface is horrific, searching is so hard. How come you launch an website when its this green? Hopefully it opens doors to new platforms
24 February 2025
Unprompted review
Reply from DBA
Hej
Vi er virkelig ked af at høre, at du har så svært ved den nye platform. Vi forstår fuldt ud, hvor frustrerende det kan være, når en platform ændrer sig på en måde, der gør det sværere at navigere.
Tak for at dele dine tanker.
Med venlig hilsen
Kundeservice
Reply from DBA
Hi Liamlin
I get that you're not happy with the new platform. If you have specific suggestions for improvements, we'd love to hear them.
Regards
Marie, DBA
Useless for me
Useless for me - it's so difficult to search and find what I want.
I will search my stuff elsewhere, this new app is waist of time.
14 February 2025
Unprompted review
Reply from DBA
Dear Kim,
Thank you for your feedback. I'm sorry to hear that you find the new search function difficult to use — that is not the intent.
To help refine your search, you can start by selecting a relevant category and then use the search bar to look for specific items within that category. This can make it easier search and find what you're looking for.
Best regards,
August, DBA
If it ain't broke, don't fix it
If it ain't broke, don't fix it....!!!
1 February 2025
Unprompted review
Reply from DBA
Hej Lone,
Tak for din besked. Vi ved, at mange var glade for den tidligere version, og vi arbejder på at gøre den nye platform endnu mere brugervenlig, så den lever op til brugernes behov.
Mange hilsner
Marie, DBA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.