Debenhams Reviews 33,170

Among other things, I bought a 5 star reviewed product only for the zip to break within one week. Did not expect each item to be shipped separately at different times from difference suppliers. Not su... See more

For a company as big as Debenhams sorting a refund should be a simple task! I received an email 8 days ago stating my refund was being processed and I’m still waiting now. The AI customer service has... See more

Paid extra for express delivery ie within 48 hours - took two weeks. No way to contact a real human being about any issues. Multiple confusing and contradictory emails from the customer service depa... See more

My 15 tog super-lightweight duvet is great. But I paid for 2-day delivery and it arrived late. Also it was sent in just the plastic display package, which was torn open (I have pictures) so a small ar... See more

4 separate orders "FRAGILE" , thin bags, all damaged items. They just won't listen or care!!!! Customer service is awful, refunds, awful and I'm most likely leave the premium membership. Re... See more

Most awful experience. Poor quality trousers. Ordered 3 pairs labeled same size but all totally different in reality. Returned for refund & absolutely nothing back more than a month on. 5 messages to... See more

Bought a gymax pushchair in March for great grandson. It was ready for holiday in May and as he was less than six months old at time of purchase pushchair was not used until holiday. Pushchair s... See more

Having placed my order on 29 Sept it’s still not arrived!!!! Very slow considering how quickly other companies deliver. Reading other reviews I am concerned about returns too if I need to send anyt... See more

Don’t buy from this place never go near it, ordered a few bits all came at different times a few bits have to be sent back try getting a return label it’s a total nightmare. Customer service is awful... See more

Debenhams is nothing better of any other big shops but return makes it special No contact information on website, just What's up which they response, if You lucky, or not... Saying refund is in up... See more

Appalling customer service. A freezer was delivered to our porch and left upside down. Endless attempts to obtain a return and refund and still can’t get through .This has been going on for a week No... See more

Ordered two 10.5 tog Slumberdown duvets. Both packs labelled 10.5, but one actually 13.5. Not Debenham's fault but no functional number for customer services and no reply to email. An immediate respon... See more

Took ages to confirm id placed an order 🤬 can’t get in touch to ask where my order is 🤷🏼‍♀️. So no idea what’s happening to it - supposed to be a birthday present from my husband to me - he has mob... See more

Debenhams communication skills dreadful, five operators for one transaction Never able to talk to anyone. Got two items delivered when only wanted one. Wanted more information than MI5 to prove... See more

Terrible experience, I am waiting for my refund which was issued 26th September, still did not get anything, customer services does not exist as always get replies from robot. Avoid if you do not want... See more

Awful experience. Ive ordered a bed and a plant stand both of which are expensive and neither have been delivered. It seems impossible to track or speak to anyone. ROB- appreciate the standard rep... See more

Wow! Use a trusted brand name to con people into thinking they’re ordering from actual Debenhams, which we have come to trust, when in reality you’re ordering from a budget combo of Temu and Amazon!... See more

This company took my money. They didn't deliver products and didn't refund . They kept telling lies and eventually stopped responding. This company should be avoided at all cost I have been on th... See more

Order a beauty bed which they informed me was out of stock, they issued a refund which l haven't received yet which was over a week ago. Only way get in touch is through WhatsApp and obviously it's AI... See more

Appalling experience. It’s fine purchasing from them but obtaining a refund is near on impossible. I returned mine 18 days ago and I’m still waiting to receive my money back. I will never order fr... See more

Horrible experience, never again!! Paid for 4 day delivery, it took 9 days. Returns process beyond confusing. Can't speak to anyone - only a whatsapp bot, which keeps regurgitating the same unhelpful... See more

Ordered 6 items of clothing on 29 Sep ...received at address pal delivery company on 11 Oct. I am using address pal for parcel as it will then be forwarded to Ireland as debenhams don't post to Irel... See more

Absolutely abysmal customer service. Cannot speak to human, all responses are automated and are just on repeat. Been waiting for nearly a month for a refund. Continually told the refund is being p... See more

**EDIT** 36 DAYS HAVE PASSED - STILL NO REFUND. Order: DUX043910733 35 days have passed since my returned item was received back with the retailer, but still no refund. Emails igno... See more

Ordered 3 things. 2 things were delivered the next day but one item i'm still waiting for over a week later. I had an email stating one had been refunded but had no contact from Debenhams beforehand s... See more

I have ordered items from Debenhams some were fine others I had to return....what a nightmare! You cannot speak to anyone directly it has to go through watts app where a message has been returned sev... See more

I purchase an air fryer from the 29 September they said 3 to 5 working days that's why I go ahead, they sent me a tracking number that not going true. no updates nothing today is the 10 of October sti... See more

No particular issue with delivery but very disappointed with the brushed cotton sheets. Not a patch on John Lewis bedsheets! I only kept them as they were considerably reduced in the sale, otherwis... See more

Ordered a sofa costing £600 I got an email the following morning saying it has been dispatched and to expect it no later then 10th October so I got rid of my old sofa the night before. the next day I... See more

I ordered so cosmetics and paid for urgent delivery ( I’m a makeup artist and required some products for a television presenter on a shoot in London) There was no tracking details sent, when I t... See more

My order arrived late, and when I tried to return it, I discovered there’s no proper return portal available. The only option is to contact them via WhatsApp, which I’ve done several times with no res... See more

PLEASE AVOID! Purchased an item on 6th July 2025 sold as water resistant outdoor storage box, by 27th July the box was damaged, covered in mould and the wood was swollen . I contacted Debenhams cus... See more

Those of you thinking of ordering from Debenhams should be aware that they have nothing to do with the Debenhams who used to grace our High Streets as department stores many years ago.These people jus... See more

If i could give it less than one star i would. Ordered online and had issues with delivery. It was a third party company who lacked comminucation and support. Wheb I watched out to Debenhams for help... See more

I bought a pair of strappy sandals but the straps were different on each sandal, making them different widths. Debenhams said they wouldn’t accept a return for this fault. I was still within the re... See more

Been waiting on my packages for over a week with them being 10 days late off the delivery date and even still only 1 package arrived. Your courier service (Evri) is rubbish. My item arrived stinking o... See more

I made an order since 27th of September and it hasn’t been delivered, someone that made the same order on Monday 6th of October got her order after 2days, no tracking information, no efforts made to e... See more

Easy to order, but the delivery company (Evri) took 12 days to deliver. Then when I opened the damaged box, the item was broken. It is also very poor quality. I had raised a query with Debenhams ask... See more

Poor . Not only do all your parcels arrive at different times meaning people have to be sat waiting for it to come. Sending things back is an absolute joke. Won’t be ordering anything else from here a... See more

I miss Debenhams as a high street store. I always liked the variety of goods sold and still do. However, Shopping online I often have to return goods, I don’t like having to pay to return items. I... See more

I ordered two items and submitted a code for next day delivery. It took 10 days for the item to arrive. The customer service support was not very helpful. I learnt the expected due date was scheduled... See more

Placed order and received Had to return 1 x item kurt geiger 1 x item klass had emails stating refunds on the way 24.09.25 as still nothing. No replies to whatsapp once I explained issue, I me... See more

Ordered sofa, and was charged delivery fee. On invoice it said my purchase was from a different company. Clicked link to company and the product was cheaper with free delivery. Contacted Debenhams as... See more

I ordered something more than a week ago and paid for express delivery. It wasn't until a few days after contacting customer service I was told it's not even available for express delivery. Long story... See more

I miss Debenhams being on the High Street, but their online ordering process was very easy and items arrived in good time. I returned two of the items as they didn't suit, this too was a really easy... See more

Considering my item was glass the Evri courier felt the need to launch the box over my back wall directly on to concrete!!! Maybe marking boxes with fragile?? Other than that the bottle was well recei... See more

I ordered some aftershave for a Xmas gift to find out my daughter had already bought this item After following the instructions to return the item it then says unable to return, even though I hadn’t... See more

I left a review earlier as I was sent a soiled sheet , the response was “ I can see customer services have sorted this “ no they have not , they just send automated response saying give this time , t... See more