www.freetrailer.com Reviews 16,051

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the user-friendly app, which simplifies the rental process. Consumers highlight the ease of searching for available trailers, the clear overview of trailer types, and the straightforward booking and payment system. The convenience of online access and trusted payment methods, such as Apple Pay, is also well-received. Renters find the trailer release and return process easy, thanks to accessible step-by-step checklists and demonstration videos within the apps. Customers consistently praise the service's affordability and the quality of the trailers. The automated system, which minimizes the need for personal interaction, is appreciated. Many users mention that the trailers are typically in good condition. The ability to manage the entire rental process through the app, from pickup to return, is a significant advantage for consumers.

Based on these reviews

Rated 5 out of 5 stars

Great product over all, love the convenience. Improvements: - Repair reported damages (have to report same issues despite months in between for same trailer) - Include lock up of lock in pre-ins... See more

Company replied

Rated 5 out of 5 stars

It's a bit unclear first... especially when getting it at IKEA, where it iant clear if you need IKEA app or freettrailer app etc. But in the end, after figuring it out, it's quite smooth and easy.... See more

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Rated 5 out of 5 stars

Just used the Freetrailer app again and I’m so pleased, it’s such a joy. Easy search for available trailers, great overview on the different types, easy booking and payment. All online and with truste... See more

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Rated 5 out of 5 stars

super system when you first has choosen trailer , but a complete nightmare to find a trailer in 1) a location that is not your own, since after each look at trailer it reset to you old location 2)... See more

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Rated 4 out of 5 stars

It was good to be Independent of service personnel (hired on a Sunday). However , the app is tricky for the first time. I had to look at the video to get the hang of it. I also didn‘t like the claim t... See more

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Rated 4 out of 5 stars

great service, good app. however, really hard to turn in platstjänsteränster if did not allow for it when you opened the app for the first time. Had to download the app on a second phone to make it wo... See more

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Rated 3 out of 5 stars

Works great mostly. Got a damaged connector adaptor once, but couldn't report it as the period already started. Also some issues opening lock. If you X the lock window it will start the period while... See more

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Rated 4 out of 5 stars

Works great mostly. Got a damaged connector adaptor once, but couldn't report it as the period already started. Also some issues opening lock. If you X the lock window it will start the period wh... See more

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Rated 5 out of 5 stars

I found a place 10 minutes from my home. I was amazed to find it completely self explanatory. Conecting your phone and unlocking the trailer is a fun experience. One minor point; I could not find a... See more

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Rated 4 out of 5 stars

I never give 5 stars, because there's always room for perfection. But this was pretty damn close. Easy to use, easy to document any damages and whether previous user have left it in a satisfactory c... See more

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Rated 5 out of 5 stars

Very easy, cheap and convenient trailer renting, great experience! - Super nemt, bekvemt og til en fair pris, alt i alt en god oplevelse med app og trailer..!

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Rated 5 out of 5 stars

Forget about renting trailer at your local gas station! This is so easy and fast and cheap that is the best option out there. No personal service is needed only 24/7 app controlled

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Rated 5 out of 5 stars

Have rented a trailer in Purmerend (the Netherlands) Super user friendly app and great system. Just follow the steps on the app and you can’t go wrong. Cheapest place to rent a beautiful brand spankin... See more

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Rated 5 out of 5 stars

Ver nice and convenient. The support was also quite quick and certainly helpful. Anyway, like most new things it might take a few minutes to figure out how to work with the App but it works smoothly... See more

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Rated 5 out of 5 stars

So thankful for this free trailers hope everywhere else in the world has this kind of services it’s very helpful!!! Thank you so much for making our moving things easier

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Rated 4 out of 5 stars

was on my way to rent a trailer and I would have insurance for 69 sek. but the payment failed so i couldn't get a trailer. but the trailer was reserved some how during the order and then I got a i... See more

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Rated 5 out of 5 stars

So thankful for this free trailers hope everywhere else in the world has this kind of services it’s very helpful!!! Thank you so much for making our moving things easier ❤️

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Rated 5 out of 5 stars

Iike the ease of use. This time I went to IKEA instead of Ratteplan as pick up point. Smooth as well Just one thing for Freetrailer: give users clear instructions about managing the nosewheel !! Fo... See more

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Rated 5 out of 5 stars

Supereasy to use! Everything worked. Just hope that the lock has enough batteri.... also the attachmenthook need some oil, terrible grinding noise. Hooks on the walls would have been great, much bette... See more

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Rated 5 out of 5 stars

Very easy to use service and the helpdesk is really quick with providing additional support. The app is easy yo use as well, except for when there's no internet connection for when a trailer is parke... See more

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Rated 5 out of 5 stars

I’ve used Freetrailer several times already, and I’m really positively surprised by the quality and easy to use system. But even more about the quality of the trailer. Great to do moving of furniture,... See more

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Rated 5 out of 5 stars

Once you get used to the procedure of picking up and returning, all by yourself in the Freetrailer App (possible thanks to the magical Bluetooth lock) you're back on the road in no time.

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Rated 5 out of 5 stars

The steps were easy to follow, it was at a good price and I also got some money back after returning the trailer earlier than my return time. As a first time user, it was a really good experience

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Rated 5 out of 5 stars

Easy and fast, would have wanted to be able to start thevtent earlier since I was next to the trailer early and the trailer was there just waiting for time to pass.

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Rated 4 out of 5 stars

Easy to book , Easy to use . Nice good and clean trailers. The only thing was that i have paid twice the 5 euro. After the second Payment the reservation was correct. The first one never came trough... See more

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Rated 5 out of 5 stars

Fantastic service to the community. I simply don't understand how these guys can provide free trailers, but I really appreciate it, when I need a trailer.

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Rated 5 out of 5 stars

Easy to find, very good instructions how to manage the pick up and return. Also a favorable price

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Rated 5 out of 5 stars

Super simple and convenient. Just picked the trailer up in a couple of minutes, and the same when dropping it off again. I will definitely use this service again the next time I need to transport som... See more

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Rated 5 out of 5 stars

Easy. Simple enough. I suppose the app flow isn't perfect because you only find out about lights failing after you start the ride. The steps to pickup don't ask about the lights when considering the s... See more

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Rated 5 out of 5 stars

I am really impressed. It was very easy to use despite some doubts at the start. This is an excellent use of technology. Completely got rid of manual intervention and with video guides in the app to m... See more

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Rated 5 out of 5 stars

Always easy to do this retning! I also called info because of a little damage on the light behind and i got contact with a nice woman who could help!

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Rated 4 out of 5 stars

Great service! Although the booking system is not flawless (yet , i hope..) which made the booking a bit challenging, the trailer, and how it all is done is great.

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Rated 5 out of 5 stars

It was a great experience, with very fast and smart way of picking up and unlocking the trailer! Also very kind and helpful customer service! Highly recommended!

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Rated 5 out of 5 stars

Always a good experience. Only thing to point a finger on, is that other renters don't clean up after use.

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Rated 5 out of 5 stars

Very nice. Works Great with the app, payment and everything. Notifications in app to be reminded. Works pretty well. Will definitely rent again.

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Rated 5 out of 5 stars

This is a very cool application, you can rent a trailer for almost free, I recommend it to everyone who doesn't have one

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Rated 5 out of 5 stars

Easy to use, very well explained and very very affordable ! Thank you OK Storage Weesp for providing the trailer.

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Rated 5 out of 5 stars

Simpel, cheap and easy. Trailers are in good condition as well. No more paperwork just the app!

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Rated 4 out of 5 stars

Everything was great. Why not 5 stars? No other place to mention that the power glove was mounted 90 degrees wrong - it worked but did not match the lid as these new gloves do.

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Rated 5 out of 5 stars

I was pleasently surprised i could return the trailer even when it was after 21:00 hrs. It was all smooth sailing again

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Rated 5 out of 5 stars

Easy rental with the app. Trailer in good condition.

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Rated 5 out of 5 stars

Rented with low cost and super good shape

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Rated 3 out of 5 stars

Great service and also the automatisation. I encounter problems both when fetching it and when delivering back. Fetching: the electric cable does not work fully.. the connection to light signal... See more

Company replied

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Company details

  1. Trailer rental service
  2. Bicycle hire shop
  3. Transportation service

Written by the company

Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.


Contact info

4.8

Excellent

TrustScore 5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 4 out of 5 stars

It was a good trailer named Pete

It was a good trailer
But greate wuld have been with rgb lightning
Maybe a arrival greeting
And it did not wanna discuss political opinions. But all i all and that a side we had a pleasant experience with your trailer

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Smoothest trailerrental ever 👌

13 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Torbjørn,

Thank you for your review.

We love hearing that our trailerrental-service, is the smoothest ever, thanks for saying that, it means a lot to us!

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Easy and cheap

Doing it for the first time takes a bit of time to figure out the app/ website but ones figured out it’s a piece of cake.
And it so handy and cheap

13 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Jordan,

Thank you for your review.

We’re glad to hear that once you got the hang of the app and website, it became easy and convenient. It’s great to know you find our service handy and affordable!

If you ever need any help, don’t hesitate to reach out. We’re here for you!

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Very easy and flexible at low cost

Very easy and flexible at low cost. Since I discovered Freetrailer I am not using any of the competitors. This is easy and suits me perfect!

12 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Marco,

Thank you for your review.

We’re thrilled to hear that you find Freetrailer easy, flexible, and affordable. It means a lot to know we’re your go-to choice over the competitors.

Looking forward to helping you again soon!

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Easy to use

Easy to use, affordable and available.

12 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi

Thank you for your review.

We appreciate you letting us know, that is was easy to use, affordable and available - that's amazing and exactly what we want for our service.

Hope to see you again soon.

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Totally satisfied

Totally satisfied with the straightforward service and pleasant price policy.

12 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Arne,

Thank you for your review.

We are happy to hear that you're satisfied with our service and price policy. It's much appreciated, that you mention this to us.

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Nice working

Nice working! Always now ve to use and totally easy to rent.

12 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Cecilia,

Thank you for your review.

We love to hear that it worked nice, and that you want to continue using us. Easy to rent is exactly what we want for our customers!

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Brilliant setup and useful.

Brilliant setup and useful.

12 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Jonas,

Thank you for your review.

It's really nice to hear, that you think our setup is brilliant and useful. Thank you so much for saying that, we appreciate it!

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

A good trailer

A good trailer, completely lawful with no damages. I biggest thumbs up for this

12 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Dennis,

Thank you for your review.

We are so happy that you found the trailer in good condition, without any damages. And a big thanks for the thumbs up - we appreciate it!

Hope to see you again.

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Exactly as expected and perfect for the…

Exactly as expected and perfect for the job.

12 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hej Robert,

Thank you for the review.

We are glad to hear that you found it exactly as expected, and that the trailer was perfect for the job.

Hope to see you again some other time.

Best regards,
Monica/Freetrailer

Rated 4 out of 5 stars

Simple and fast

Really nice to be able to book and pick up a trailer when ever. I’ve never used a trailer before and would’ve loved some super basic instructions, but it really wasn’t that hard :)

12 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Maria,

Thank you for your review.

We're happy to hear you liked the flexibility of booking and picking up the trailer whenever it suited you!

And thanks for the feedback about instructions – totally understandable, especially if it's your first time using a trailer. You can actually find simple step-by-step guides in the app under "Profile" → "Need help?" – we hope that can be useful next time!

Thanks again for choosing us!

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Smooth

Smooth ride!

12 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Cedrik,

Thanks for your review.

We're glad to hear that you enjoyed the trailer, and that you had a smooth ride - fantastic!

Hope to see you again soon.

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Very great and helpfull service withe…

Very great and helpfull service withe the affordable price.

11 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Prudence,

Thank your for your review.

We're really happy to hear that you found our service helpful and affordable.

We appreciate your support and hope to see you again soon!

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Very customer friendly and easy to use

Very customer friendly and easy to use. Call center very efficient and helpful

11 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Barbara,

Thank you for your review.

We're glad to hear you found the service user-friendly and that our call center team was helpful and efficient. Your feedback means a lot to us!

Looking forward to helping you again in the future.

Best regards,
Monica/Freetrailer

Rated 4 out of 5 stars

Booking the thing online did not work…

Booking the thing online did not work as it failed to creatie an account and i could not get an sms code afterwards

But they were there and booking one on the spot went fine.

Nice trailer!

11 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Nick,

Thank you for your feedback.

We're really glad to hear that everything went smoothly when booking on the spot – and that you liked the trailer!

We’re sorry about the issue you experienced when trying to book online. Our tech team is aware of it and is currently working to resolve it as quickly as possible.

We appreciate your patience and understanding – and hope to see you again soon!

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

It was easy to book and take the…

It was easy to book and take the trailer. Trailer was very useful and good condition and clean. As a price it is definetely affordable.

11 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi EK,

Thank you for your review.

We're happy to hear that the booking process was easy and that the trailer met your expectations – Great to know you also found the price affordable!

We appreciate you choosing us and hope to see you again soon.

Best regards,
Monica/Freetrailer

Rated 5 out of 5 stars

Very easy and cheap

Very easy and cheap

11 October 2025
Unprompted review
www.freetrailer.com logo

Reply from www.freetrailer.com

Hi Deividas,

Thank you for your review.

We are glad that you think it's easy and cheap, that's how we want Freetrailer to be!

Hope to see you again.

Best regards,
Monica/Freetrailer

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