Hollandandbarrett Reviews 20,178

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high quality and wide variety of products available, often at reasonable prices, and they value the numerous discounts and promotional offers. Consumers consistently highlight the helpfulness and knowledge of the staff in-store, who are always ready to assist with questions and provide recommendations. People also find the online shopping experience to be positive, with easy website navigation and timely delivery. The service is frequently described as exceptional, with prompt responses and quick resolution of any issues. Consumers appreciate the convenience of both online ordering and in-store pickup options.

Based on these reviews

Rated 4 out of 5 stars

The reason I'm giving 4 stars is because while I'm generally very satisfied with the quality & variety of products, constant special offers, many branches in every area of London, click & collect....I... See more

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Rated 5 out of 5 stars

I become anaemic often due to not eating alot of red meat in my diet and to manage the issue I have taken Holland. & Barrett multi vitamin and iron tablets which helps keep my anaemia at bay. I was ru... See more

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Rated 5 out of 5 stars

There are so many great manufacturers at H&B now. I love that the product lines are now far more wholesome so instead of targeting specific ailments they’re looking at all round healing and superior b... See more

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Rated 5 out of 5 stars

After several weeks of not being able to visit my favourite Byres Road store, today I was in luck. Not only was one of my favourite staff members working (Kiran) but her face lit up when I remembered... See more

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Rated 5 out of 5 stars

What I wanted wasn't available on-line, however, I visited our local store, spoke to the Manager, who was really helpful & knowledgeable & found what I was looking for at the Sheerness Branch 👍 Then... See more

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Rated 5 out of 5 stars

I’m unable to leave home often so ordering online is pretty crucial. Have placed around 6 orders with H&B and been impressed every time. Website is easy to use, website offers come in handy!. Always d... See more

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Rated 3 out of 5 stars

I love the great offers that you can get at Holland & Barrett. On the whole, a positive experience. Unfortunately, my last 2 orders went missing, I assume delivered to the wrong address (which is more... See more

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Rated 5 out of 5 stars

Shop laid out well so you can easily find items but if you cannot find things the staff are polite and exceedingly, helpful even going on line to see if an item is in stock. Staff are knowledgeable o... See more

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Rated 5 out of 5 stars

I was served by Demi in the Camden, London branch earlier today. She had exceptional product knowledge and treated me like a VIP. I look forward to returning for advice on future purchases.

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Rated 5 out of 5 stars

Shopping online and using the in store pick up is my way to go with them. Latest purchases their Advent calendars x 3. Plus my normal healthy much needed tat. Picked up extras too on the in store... See more

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Rated 5 out of 5 stars

The staff are brilliant at the Boscombe, Bournemouth store! Always very welcoming. The manager went above and beyond for me when remedying my order. She even arranged extra points! A very happy custom... See more

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Rated 5 out of 5 stars

I have been taking Holland & Barratt supplements, also health food products for many years, finding them very beneficial. The Rewards Card/ vouchers and sale events does help with inevitab... See more

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Rated 5 out of 5 stars

I think, aside from the great product categorizing, with comprehensive shelving and rack system, the most important thing is the treatment of the staff to the customers. The staff at the Camden branch... See more

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Rated 5 out of 5 stars

Typically Hollandandbarrett is my goto shop for many health products. Many of their prices are fair and of course some aren't but that's the UK. Anyone reading should always know good prices. I'm usua... See more

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Rated 3 out of 5 stars

Great product but disappointed by the supply chain / stock control for regular subscribers. My subscription order was placed, my card was charged, but at the point of dispatch I was advised this item... See more

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Rated 5 out of 5 stars

I have been purchasing products from Holland and Barrett for over 16 years. My dad has been buying products since I can remember so that’s why I chose Holland and Barrett for my vitamins etc. I love e... See more

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Rated 5 out of 5 stars

I always shop from Holland and Barrett. But today I visit Stratford Westfield Holland and Barrett. Today I have received great service from Jannat. She is really helpful and kind.

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Rated 5 out of 5 stars

The staff remember me, the choices are exceptionally varied and good. I always buy more than I go in for as I usually see something that I had gorgotten I needed. If I cannot find what I want the st... See more

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Rated 5 out of 5 stars

I love shopping at Holland and Barrett, online and in their shops. Staff is always very welcoming and supportive and their app is easy to navigate. They give me lots of tailored offers and discounts... See more

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Rated 5 out of 5 stars

Ordered a number of things and only one thing turned up, despite Parcelforce saying it had been delivered. Spoke to Abraham on the webchat and he couldn't have been more helpful, ordering a replacem... See more

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Rated 5 out of 5 stars

Easy to find products on the website. Really helpful staff in the shops. Never had any problems with delivery. Any discounts are taken off the order automatically whether in the shop or online. My "go... See more

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Rated 5 out of 5 stars

My recent experiences of H&B Fleet branch have all been positive. As well as a good range of product, the fact that the staff members are naturally helpful has made the experience easy compared to ot... See more

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Rated 5 out of 5 stars

With online orders, everything has always been dispatched and delivered on time. They send notifications about everything. I’ve only had good experiences with online shopping. I have also purchased in... See more

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Rated 5 out of 5 stars

Signed up to the loyalty card and got some great deals. I also just bought 3 of their advent calendars for my daughter's. Unlike other calendars they contain items that are useful and necessary. Great... See more

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Rated 5 out of 5 stars

I love Holland and Barrett, i often shop using the App and i can say that many offers and promotions are really amazing. The customer service is exceptional, they never disappoint in timely response a... See more

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Rated 5 out of 5 stars

Knowledgeable staff and a fantastic range of high-quality products, with regular special offers, makes the Jersey branch a joy to shop at. Keep up the good work!

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Rated 5 out of 5 stars

Have been using Holland & Barrett for a few years now.The staff at my local Edgware Rd branch are always helpful and informative. I also shop online,as there are more great deals there.It's... See more

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Rated 5 out of 5 stars

Thank you H&B for delivering my online order without delay. I rarely order online. However, I was unable to get to the store so I decided to shop online. It was easier than I thought and I was a... See more

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Rated 3 out of 5 stars

When new customers are referred, they are meant to receive 25% off their first order over £30. However, this discount does not apply to items included in the 3 for 2 promotion, which is not... See more

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Rated 5 out of 5 stars

order went missing in royal mail over 1 week ago thanks to Charlene she refunded my money and shipping, also sent a replacement order for next day delivery.this is why i use Holland and Barrett great... See more

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Rated 5 out of 5 stars

Just a good range of products at reasonable prices. There are usually some promotional bargains on the go. Stall always helpful

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Rated 5 out of 5 stars

Great staff, friendly and helpful. The products are comprehensive to cover my needs. The store is inside the Bull Ring Shopping Mall, Birmingham.

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Rated 5 out of 5 stars

Usually try to shop at my local store in Congleton. Staff are always very helpful and knowledgeable and very pleasant. Ordered on line for the first time as store out of stock of item I needed and web... See more

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Rated 5 out of 5 stars

Great prices for the skincare I wanted to order and the click and collect service was excellent. Received updates on my delivery and when it was available for collection. Will definitely use Holland a... See more

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Rated 5 out of 5 stars

We were in Falmouth on a short break and come across H/B, the welcome was great and the service was fantastic especially the explanation of the products we were sourcing. Andrew Cowan

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Rated 5 out of 5 stars

Went in to cwmbran store, always helpfull. I ask so many questions and the girls always have advice. I leave with products they have recommended. I trust this store, as never given products that d... See more

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Rated 3 out of 5 stars

⭐⭐⭐(mixed Review) Bold Street Liverpool I visited Holland & Barrett recently and was helped by a very kind and helpful lady on the shop floor. She found the capsules I needed and even pointed... See more

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Rated 5 out of 5 stars

The quality of the products that I purchase on a regular basis is second to none. I've tried others online, and I can honestly say they were not the same. In store staff are very knowledgeable and alw... See more

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Rated 5 out of 5 stars

Helpful friendly staff good range of quality products found exactly what l was looking for at an excellent price

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Rated 5 out of 5 stars

So easy to order online , I normally use click and collect as I live near to my local store. Product was there the next day, staff very good and helpful. Have been a customer for many years.

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Rated 3 out of 5 stars

I rate the product, and I buy a wide range. But I would say that the knowledge in store is poor. There is usually one person who knows her stuff but if she isn’t there you get answers like, if it’s no... See more

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Rated 5 out of 5 stars

Very helpful and informed staff, although my product was out of stock in the Perth store,it was ordered and arrived within 2 days.

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Rated 5 out of 5 stars

Kept me informed about product availability. It was easy to order when the product became available again.

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Rated 5 out of 5 stars

The products at the Newlands Shopping Centre in Kettering are always top quality and reasonably priced. Additionally, the staff are attentive, well versed in their product offerings, and always pleasa... See more

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Rated 5 out of 5 stars

Excellent service. Highly recommended! Don't know what I'd do without you H&B! 💚🤍

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Rated 5 out of 5 stars

A great selection and good quality of products. Excellent service from staff, Always friendly and happy to help.

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Rated 5 out of 5 stars

Wide variety of high quality, well priced products. Lots of discount codes/3 for 2 offers. Prompt delivery.

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Rated 5 out of 5 stars

Your beautiful discounts. But we need more precision for poor people, please

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Rated 5 out of 5 stars

Always polite and helpful, pointing out where things and and the best deals, where possible.

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Rated 5 out of 5 stars

Very helpful staff always good with any questions and queries that I have. Daventry store

Company replied

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Company details

  1. Fitness and nutrition

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Great personal service!

Having seen recyclable electric toothbrush heads advertised on Facebook, rather than order on line I thought I'd try my local Holland and Barrett.

The manager wasn't aware of them but found he could order them in for the next day. As a loyalty card holder I also got a good discount.

The heads were in the shop next day. I'd also ordered some multi-vitamins earlier that day and they were in a bag ready for me to collect too - complete with a voucher for 10% of any further purchases that day.

The toothbrush heads were in a massive box which the assistant kindly opened for me, allowing me to leave all the packaging in store.

23 September 2025
Unprompted review
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Reply from Hollandandbarrett

Hi there,

Thanks for your lovely 5-star review and kind feedback! 

We really appreciate it when one of our valued customers takes time out of their busy day to share their shopping experience with us, and thrilled to hear how happy you are. 

Have a lovely evening and take care.

H&B 💚️

Rated 5 out of 5 stars

Favorite shop!

Very good place filled with amazing stock!

7 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hi there Ellie,

Thanks for your lovely 5-star review and kind feedback!

We're thrilled to hear that you love our products just as much as we do, and thanks so much for sharing this with us. 

Have a lovely evening and take care.

H&B 💚️

Rated 3 out of 5 stars

Pure Via Demerara sugar

Have given 3 stars because H and B do appear to have taken my complaint seriously but I feel consumers should be aware of the possible serious side effects of Pure Via stevia
The product contains almost 100% bulking agent erythritol which can cause serious gastrointestinal problems.
I do not believe the ingredients or possible side effects are properly highlighted for the consumer.
H and B say they are investigating the matter but I can see it is still available on the website
Please be very careful before using this product particularly if you already have some gastro problems.

7 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hello, 

Thank you for taking the time to leave a review and share your experience with the Pure Via Stevia product. We appreciate your honest feedback and your comments about the product's ingredients and potential side effects.

We're sorry to hear that the product didn’t meet your expectations. At Holland & Barrett, we aim to provide clear and accurate information to help our customers make informed decisions about their health and wellbeing. We understand your concerns regarding the presence of erythritol as a bulking agent and how this may affect individuals with existing digestive sensitivities.

We'll be sure to pass your feedback along to the relevant team. 

If you have any further questions or if there is anything else we can assist you with, please reach out to us via our help centre.

H&B.

Rated 5 out of 5 stars

Very knowledgeable and helpful staff

Very knowledgeable and helpful staff. Good offers and quality products.

15 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hi there Cath, 

Thank you for your lovely 5-star review and kind feedback! 

It's great to hear you had such a fantastic experience when shopping with us and that you found our staff to be so helpful and knowledgeable.  

Have a lovely day and take care.

H&B 💚️

Rated 5 out of 5 stars

I never really shopped in Holland and…

I never really shopped in Holland and Barrett much in the past but since we are all trying to live more healthy lives, I have found what I was looking for with them. It has opened up a whole new world of possibilities.

15 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hi there Brian

Thank you for your lovely 5-star review and kind feedback! 

We're so glad to hear that you've had such a great experience when shopping with us and that you have found the products that you were looking for. 

Have a lovely day and take care.

H&B 💚️

Rated 2 out of 5 stars

Sugar Free Milk Chocolate

Went to buy some thinking they'd have some since none of my local supermarkets seemed to stock anything. There wasn't any sugar free milk chocolate. As for the rest, without exception, all of the ones labelled 'sugar free' contained maltitol which is a sugar alcohol and is 130 on the glycaemic index, compared to sugar which is 100.
Edit: Thank you for your reply. I don't believe it will be necessary to give you my email address as I have no further concerns.

15 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hello, 

Thank you for your feedback. We’re sorry you weren’t able to find any sugar-free milk chocolate during your visit.

We'll be sure to pass your feedback along to the relevant team.

If you have any further questions or if there is anything else we can assist you with, please reach out to us via our help centre.

H&B

Rated 5 out of 5 stars

At long last well packaged.

Just received my order. I've complained on here lots of times aboit their packaging so thought I had to come back and say whoever packed this order did it so well. Everything perfect and I lots of jars so for that I award them 5 stars. Great prices when offers on.

15 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hey there Gilly, 

Thanks so much for taking the time to share this lovely feedback.

We’re so pleased to hear your order arrived perfectly packed this time, especially with all those jars.

We hope to see you again very soon. 

H&B 💚️

Rated 3 out of 5 stars

Like the goods

Like the goods, hate the delivery. Just abandoned on the doorstep, no ring/knock on the door.
I'm a little tired of it.

14 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hi there,

Thank you so much for sharing your feedback with us.

We're really sorry to hear about your experience. It looks like we haven't quite hit our usual high standards, and we understand how that could be disappointing.

We've reached out to you on Trustpilot because we'd love to assist you further and make sure everything is resolved to your satisfaction.

We look forward to hearing from you and hope you have a great day in the meantime.

H&B.

Rated 5 out of 5 stars

Fantastic

Only recently used H/B but can't rate highly enough.
Fantastic staff and amazing advice.

26 September 2025
Unprompted review
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Reply from Hollandandbarrett

Hey there John,

Thanks so much for your lovely feedback. 

We're so glad to hear that our team have been offering amazing advice for you and made your experience with us a positive one. 

So we can pass this feedback onto the instore team, could you please confirm what store you visited? 

We look forward to hearing back from you. 

H&B 💚️

Rated 5 out of 5 stars

The young lady who served me was very…

The young lady who served me was very helpful and patient and recommended some offers that I had missed!

3 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hey there Constance, 

Thanks so much for your lovely feedback. We're so happy to hear that our store colleague was able to help and make sure you didn't miss out on some of our great offers. 

We’d love to pass your kind words on to the store team. Could you please let us know which store you visited?

We look forward to hearing from you. 

H&B 💚️

Rated 5 out of 5 stars

New H&B in Surbiton - Super

New H&B in Surbiton - it's amazing such a great edition to the high street. Has everything you could need for wellness. The shop assistant Michelle who served me was excellent too. Great stuff H&B

14 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hey there Vic, 

Thanks so much for your lovely feedback. 

We’re so happy to hear you’re loving our brand new Surbiton store! It’s wonderful to know Michelle made your visit such a great experience too.

We’ll be sure to pass your kind words on to the team.

Hope to see you again soon.

H&B 💚️

Rated 5 out of 5 stars

Assistant was knowledgeable and…

Assistant was knowledgeable and helpful. Tewkesbury Shop was very tidy and I could find what I needed easily.

1 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hey there Christine,

Thanks so much for your lovely feedback. 

We’re so pleased to hear our Tewkesbury team were knowledgeable and helpful, and that you found everything you needed easily. We’ll be sure to pass your lovely feedback on to the instore team.

We hope to see you again soon. 

H&B 💚️

Rated 5 out of 5 stars

Great products and great discounts too

Great products and great discounts too. Really like the tart cherry juice and both click and collect/ delivery options suit me.

8 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hi Rachel, 

Thank you for your lovely 5-star review and kind feedback!
We're thrilled to see you're enjoying our offers, services and the Tart Cherry Juice.

We appreciate the time you've taken to share this with us 🙂️
Thanks for shopping with us, and have a lovely day.

H&B💚️

Rated 1 out of 5 stars

No one answers customer service chat

No one answers customer service chat. V frustrating AI and No connection to real agent. Delivery process is painfully long as it is and now I have a missing parcel and no real person to speak to!!! Terrible and frustrating order and experience

13 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hello there,

Thanks for taking the time to leave us a review.

We are really sorry to hear of your recent experience ordering from us.

Our Customer Experience team will be reviewing this and getting back to you as soon as possible. We wish you a lovely day in the meantime.

H&B.

Rated 5 out of 5 stars

I have shopped with HB for many years…

I have shopped with HB for many years and not only find the staff in stores informative, but also guide me towards the best offers, wether that’s online or in store. There is always a wide range of quality products and everything available for my families needs. Will definitely recommend!

3 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hi Leanne, 

Thank you for your lovely 5-star review and kind feedback!
We're thrilled to see you're enjoying our offers and products, and thanks for being with us for many years. 

We appreciate the time you've taken to share this with us.
May we ask which of our stores you visited, please? We'd love to pass on your kind comments to our colleagues directly, it will make their day!

Thanks for shopping with us, and have a lovely day.

H&B💚️

Rated 5 out of 5 stars

Very good service all the staff very…

Very good service all the staff very helpful I ordered online delivery great the items I received is helping me which I’m pleased Thank you

13 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hi Gillian, 

Thank you for your lovely 5-star review and kind feedback!
We're thrilled to see that you're enjoying our services, and the products have helped you. 

We've shared your feedback with our colleagues in the Kings Chase Shopping Centre branch. 

We appreciate the time you've taken to share this with us 🙂️

Thanks for shopping with us, and have a lovely day.

H&B💚️

Rated 5 out of 5 stars

I have used products from here for many…

I have used products from here for many years. I always find them high quality and to do what they say they will.
I also like how they reward loyalty to the brand.
I also use the click and collect option. The colleagues that work in my local branch, Didcot, are always very friendly and knowledgable. Thank you.

30 September 2025
Unprompted review
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Reply from Hollandandbarrett

Hi James, 

Thank you for your lovely 5-star review and kind feedback!
We're thrilled to see you're enjoying our offers and products.

We appreciate the time you've taken to share this with us 🙂️
We've passed your feedback directly to the staff in our Didcot branch, they'll be thrilled to see this. 

Thanks for shopping with us, and have a lovely day.

H&B💚️

Rated 5 out of 5 stars

Very pleasant and helpful staff

Very pleasant and helpful staff, offering a wide range of products at affordable prices, from nuts and fruits, to drinks and health supplements.

2 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hi Michael, 

Thank you for your lovely 5-star review and kind feedback! 
We're thrilled to see you're enjoying our offers and products.

We appreciate the time you've taken to share this with us 🙂️
May we ask which of our stores you visited, please? We'd love to pass on your kind comments to our colleagues directly, it will make their day!

Have a lovely day and take care.

H&B💚️

Rated 5 out of 5 stars

Great Shopping

I get most of my health foods and other items from H&B. Their products are mostly organic and I can count on that. I always advice my friends to get their organic items from H&B. Staff are always helpful too, reminding you of any ongoing promotions.
Even though some products have been discontinued, I'll still be a loyal customer.

11 October 2025
Unprompted review
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Reply from Hollandandbarrett

Hi there,

Thank you for your lovely 5-star review and kind feedback! 
That's great to see you're enjoying our products and offers. 

We're sorry for the items that have been discontinued. 
May we ask which of our stores you visited, please? We'd love to pass on your kind comments to our colleagues directly, it will make their day!

Have a lovely day and take care.

H&B💚️

Rated 5 out of 5 stars

AMAZING

I have been using H&B for ages. I was not sure about the collagen. I am a first time user. The assistanr at Camberwell green/butterfly walk helped me. It is soooo delicious. I use it in my water with ice, in milk, in my soup, in my yogourt, in my tea...in all fluids basically. It is sooo delicious. M going back to buy the biggest one. Amazing👌👌👌

26 September 2025
Unprompted review
Hollandandbarrett logo

Reply from Hollandandbarrett

Hi Sandra, 

Thank you for your lovely 5-star review and kind feedback!
We appreciate the time you've taken to share this with us 🙂️

That's great to see you're enjoying using collagen and receiving great support from our staff at the Camberwell Green branch. 

We've shared your feedback with the store directly, and they'll be thrilled to see this. 

Thanks for shopping with us, and have a lovely day.

H&B💚️

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