The reason I'm giving 4 stars is because while I'm generally very satisfied with the quality & variety of products, constant special offers, many branches in every area of London, click & collect....I... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
7 Barling Way, CV10 7RH, Nuneaton , United Kingdom
Replied to 99% of negative reviews
Typically replies within 24 hours
Having seen recyclable electric toothbrush heads advertised on Facebook, rather than order on line I thought I'd try my local Holland and Barrett.
The manager wasn't aware of them but found he could order them in for the next day. As a loyalty card holder I also got a good discount.
The heads were in the shop next day. I'd also ordered some multi-vitamins earlier that day and they were in a bag ready for me to collect too - complete with a voucher for 10% of any further purchases that day.
The toothbrush heads were in a massive box which the assistant kindly opened for me, allowing me to leave all the packaging in store.
Reply from Hollandandbarrett
Reply from Hollandandbarrett
Have given 3 stars because H and B do appear to have taken my complaint seriously but I feel consumers should be aware of the possible serious side effects of Pure Via stevia
The product contains almost 100% bulking agent erythritol which can cause serious gastrointestinal problems.
I do not believe the ingredients or possible side effects are properly highlighted for the consumer.
H and B say they are investigating the matter but I can see it is still available on the website
Please be very careful before using this product particularly if you already have some gastro problems.
Reply from Hollandandbarrett
Very knowledgeable and helpful staff. Good offers and quality products.
Reply from Hollandandbarrett
I never really shopped in Holland and Barrett much in the past but since we are all trying to live more healthy lives, I have found what I was looking for with them. It has opened up a whole new world of possibilities.
Reply from Hollandandbarrett
Went to buy some thinking they'd have some since none of my local supermarkets seemed to stock anything. There wasn't any sugar free milk chocolate. As for the rest, without exception, all of the ones labelled 'sugar free' contained maltitol which is a sugar alcohol and is 130 on the glycaemic index, compared to sugar which is 100.
Edit: Thank you for your reply. I don't believe it will be necessary to give you my email address as I have no further concerns.
Reply from Hollandandbarrett
Just received my order. I've complained on here lots of times aboit their packaging so thought I had to come back and say whoever packed this order did it so well. Everything perfect and I lots of jars so for that I award them 5 stars. Great prices when offers on.
Reply from Hollandandbarrett
Like the goods, hate the delivery. Just abandoned on the doorstep, no ring/knock on the door.
I'm a little tired of it.
Reply from Hollandandbarrett
Only recently used H/B but can't rate highly enough.
Fantastic staff and amazing advice.
Reply from Hollandandbarrett
The young lady who served me was very helpful and patient and recommended some offers that I had missed!
Reply from Hollandandbarrett
New H&B in Surbiton - it's amazing such a great edition to the high street. Has everything you could need for wellness. The shop assistant Michelle who served me was excellent too. Great stuff H&B
Reply from Hollandandbarrett
Assistant was knowledgeable and helpful. Tewkesbury Shop was very tidy and I could find what I needed easily.
Reply from Hollandandbarrett
Great products and great discounts too. Really like the tart cherry juice and both click and collect/ delivery options suit me.
Reply from Hollandandbarrett
No one answers customer service chat. V frustrating AI and No connection to real agent. Delivery process is painfully long as it is and now I have a missing parcel and no real person to speak to!!! Terrible and frustrating order and experience
Reply from Hollandandbarrett
I have shopped with HB for many years and not only find the staff in stores informative, but also guide me towards the best offers, wether that’s online or in store. There is always a wide range of quality products and everything available for my families needs. Will definitely recommend!
Reply from Hollandandbarrett
Very good service all the staff very helpful I ordered online delivery great the items I received is helping me which I’m pleased Thank you
Reply from Hollandandbarrett
I have used products from here for many years. I always find them high quality and to do what they say they will.
I also like how they reward loyalty to the brand.
I also use the click and collect option. The colleagues that work in my local branch, Didcot, are always very friendly and knowledgable. Thank you.
Reply from Hollandandbarrett
Very pleasant and helpful staff, offering a wide range of products at affordable prices, from nuts and fruits, to drinks and health supplements.
Reply from Hollandandbarrett
I get most of my health foods and other items from H&B. Their products are mostly organic and I can count on that. I always advice my friends to get their organic items from H&B. Staff are always helpful too, reminding you of any ongoing promotions.
Even though some products have been discontinued, I'll still be a loyal customer.
Reply from Hollandandbarrett
I have been using H&B for ages. I was not sure about the collagen. I am a first time user. The assistanr at Camberwell green/butterfly walk helped me. It is soooo delicious. I use it in my water with ice, in milk, in my soup, in my yogourt, in my tea...in all fluids basically. It is sooo delicious. M going back to buy the biggest one. Amazing👌👌👌
Reply from Hollandandbarrett
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.