Onze reis naar Thailand is perfect verlopen! 2 weken voor vertrek de reisdocumenten en de planning gekregen. Eenmaal ter plaatse kregen we ook telkens nog een berichtje van Mvr. Noom welk uur de trans... See more
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Review summary
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Based on these reviews
Really impressed with how smooth everything was from start to finish. The itinerary covered a lot—Kruger, the Garden Route, and Cape Town—without feeling rushed. Accommodation was comfortable and we... See more
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We’d been meaning to visit Japan for years and this was a great way to do it without needing to plan every detail ourselves. The route gave us time in big cities like Tokyo and Osaka, plus quieter m... See more
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Well balanced itinerary with lively and quieter spots. Some beautiful beaches and decent snorkelling too. Ferries were on time and the accommodation varied in style but always clean and near the water... See more
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Tanzania & Zanzibar - We booked this to combine adventure and downtime, and it delivered exactly that. The safari portion exceeded expectations. Our guide was knowledgeable and we saw lions, eleph... See more
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Invited
As first time travelers in Asia, Journaway made it so easy to book a trip and not worry about flight tickets or places to stay. They also included some amazing tours to our trip and offered upgrading... See more
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Great way to see Costa Rica, well planned and hassle free We really enjoyed this trip. The itinerary gave us a good mix of Costa Rica’s highlights without feeling too rushed. Starting in San Jo... See more
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Good combination of structured travel and independent time. Starting in Hanoi, we eased into the trip with the right balance of culture and food. The Halong Bay cruise was very peaceful and well... See more
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A very well-organised trip from start to finish. The itinerary was packed with variety: we went from city life in Johannesburg to safari drives in Kruger, through the Garden Route, and ended in Ca... See more
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We’d never used Journaway before, but will definitely do so again! We booked the 14-day Azores trip and absolutely everything went completely to plan. Flights - check. Hotels- check. Cars - check. Exc... See more
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Invited
Problemlose Umbuchung in der Flex Option alles über die Webseite. Telefon Support gut zu erreichen. Ist meine dritte Reise mit Journaway und garantiert nicht meine Letzte. TOP
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We had a great time. Azores are beautiful, the three islands that are included in the trip show the beauty of the Azores well. Beautiful 4 start hotels in great locations, all but one had free par... See more
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Invited
The entire booking process was excellent. Journaway was always prompt, providing timely responses and support at every step. Their communication was efficient, and they ensured a smooth and hassle-fre... See more
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everything was organised very well, there were no problems, we had a very pleasant holiday
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Invited
Great experience from start to finish – well-organised, good value, and seamless service. Would book again!
Company replied
Overall, the company is legit, the communication is fast and rather seamless. We bought a ‚2for1’ trip to Japan, all the bookings were correct and we had no issues during the trip. We didn’t... See more
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Invited
Great customer service. Easy to contact
Company replied
Invited
Our dealings with the company have been great so far. Rapid confirmations, information and responses to questions
Company replied
We have booked multiple trips, and everything was great. Every trip has been amazing! We also have some trips ahead of us, and we plan to book more in the future.
Company replied
Invited
Site easy to navigate and itinerary makes planning holiday that much simpler
Company replied
Invited
Great first experience with Journaway
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Company details
Written by the company
journaway – discover the extraordinary. We at journaway love travel. Authentic bucket-list moments, unique accommodation, unforgettable adventures – that's exactly what we want for you! And that's why each of our trips are packed with incredible experiences. Make them your own and discover the world’s most spectacular places with us. _________________________________________________________________ journaway - Entdecke das Außergewöhnliche. Wir bei journaway lieben das Reisen. Echte Bucketlist-Momente, einzigartige Unterkünfte, unvergessliche Abenteuer – genau das wollen wir für dich! Deshalb steckt jede unserer Reisen voller Wow-Erlebnisse. Mache sie zu deinem Erlebnis und entdecke mit uns die spektakulärsten Orte dieser Welt. ________________________________________________________________________ journaway – ontdek het buitengewone. Bij journaway houden we van reizen. Echte bucketlist-momenten, unieke verblijven, onvergetelijke avonturen – en dat is precies wat we voor jou willen! Daarom zit elk van onze reizen vol wauw-ervaringen. Beleef ze zelf en ontdek samen met ons de meest spectaculaire plekken ter wereld.
journaway. Adventures worldwide.
Written by the company
- Our numbers speak for themselves.
- 100+ countries in total – for adventures all over the world 350+ multi-day trips worldwide – with unique bucket list moments 45,000+ impassioned travellers – discovering the world with us _________________________________________________________________ 100+ Länder insgesamt – für Abenteuer rund um den Globus. 350+ Rundreisen weltweit – mit einzigartigen Bucketlist-Momenten. 45.000+ begeisterte Reisende – die mit uns die Welt entdecken. _________________________________________________________________ 100+ landen – voor avonturen over de hele wereld. 350+ rondreizen wereldwijd – met unieke bucketlist-momenten. 45.000+ enthousiaste reizigers – die samen met ons de wereld ontdekken.
The journaway guarantee
Book flexibly at the best price
The journaway guarantee
Flexible booking: Cancel free of charge, customise your trip and pay how you want – our rates make it all possible.
Best price guarantee: Our smart technology compares flight and hotel offers every day, so you always book at the best price.
All inclusive: Flights, stopovers, extraordinary accommodation – we perfectly package our trips, so you don’t have to compromise.
Happiness factor: We’re here for you from the moment you start planning your trip to the day you get home – and 24/7 while you’re on the move.
Real adventures: Whether natural wonders or big cities – we make your bucket list dreams come true and create memories that last a lifetime.
_________________________________________________________________
Das journaway-Versprechen
Flexibel buchen: Kostenlos stornieren, individuell anpassen oder zahlen, ganz wie du es willst – unsere Tarife machen es möglich.
Bestpreis-Garantie: Unsere smarte Technologie vergleicht täglich Flug- und Hotelangebote – so buchst du immer zum besten Preis.
Alles inklusive: Flüge, Zwischenstopps, außergewöhnliche Unterkünfte – perfekt kombiniert für Reisen ohne Kompromisse.
Happiness-Faktor: Von der Reiseplanung bis zur Rückkehr sind wir für dich da – und 24/7, wenn du unterwegs bist.
Echte Abenteuer: Ob Naturwunder oder Metropolen – wir machen deine Bucketlist wahr und schaffen Erinnerungen, die bleiben.
_________________________________________________________________
De journaway-belofte
Flexibel boeken: gratis annuleren, aanpassen of betalen, helemaal naar jouw wens – onze tarieven maken het mogelijk.
Beste prijsgarantie: onze slimme technologie vergelijkt dagelijks vlucht- en hotelaanbiedingen – zo boek je altijd voor de beste prijs.
Alles inbegrepen: vluchten, tussenstops, bijzondere verblijven – perfect gecombineerd voor reizen zonder compromissen.
Happiness-factor: van het plannen van je reis tot je thuiskomst staan we voor je klaar – zelfs 24/7 als je onderweg bent.
Echte avonturen: naar natuurwonderen of metropolen – we laten je bucketlist werkelijkheid worden en creëren herinneringen die je nooit zal vergeten.
Contact info
Am alten Handelshafen 1, 26789, Leer, Germany
- +4949179893171
- de@journaway.com
- www.journaway.com
4.8
Excellent
2K reviews
Replied to 84% of negative reviews
Typically replies within 1 week
Invited
Great Experience
The entire booking process was excellent. Journaway was always prompt, providing timely responses and support at every step. Their communication was efficient, and they ensured a smooth and hassle-free experience.
16 February 2025
Reply from journaway.com
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our booking process and that our team was able to provide timely support throughout. We strive to make your travel experience as smooth as possible, and your kind words motivate us to keep improving. If you have any questions or need assistance in the future, don't hesitate to reach out. We wish you amazing travels ahead! Best regards, Malte from journaway
Perfekt
We have booked multiple trips, and everything was great. Every trip has been amazing!
We also have some trips ahead of us, and we plan to book more in the future.
8 January 2025
Unprompted review
Reply from journaway.com
Thank you so much for your great feedback!
We’re thrilled to hear that your booked trip with us went so well and that you had a fantastic experience. We’re looking forward to your next adventures and are excited to continue assisting you with your future travel plans. Best regards, Malte from journaway
Invited
Happy to book with Journaway
It was very easy and uncomplicated to book the trip with Journaway. Very friendly and helpful employees. Thanks a lot!
29 October 2024
Reply from journaway.com
Thank you for your positive review! We're delighted to hear that you found the booking process with Journaway easy and uncomplicated. Our team strives to provide friendly and helpful service, and it's great to know that you had a positive experience. If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Malte from journaway
Offer and services was reduced after booking
Edited:
After we raised an issue below to management, they were kind to discount the ticket and reimburse 200 EUR, which seemed a fair compensation.
Overall, it was a pleasant contact, particularly with Benjamin S. who really takes ownership and cares about his customers’ experience and the company. To this end I recommend the company again and would likely book again.
The hick up:
Offer contained "First class train ticket".
After booking, we received a second class ticket. Moreover the original offer in the website listing was changed and first class has been removed.
Confronting the agent with the original post, saved as PDF. Waiting on the company's action.
1 November 2021
Unprompted review
Reply from journaway.com
Dear Mr. Blanke, thank you very much for your review. It's great that you are so satisfied with our customer service and the way your trip went! It's great that we were able to convince you of us as a tour operator. We would be happy to be at your side again next time and support you with your travel planning. Best regards, your journaway team
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