MattressOnline.co.uk Reviews 68,298

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and efficient delivery service, often highlighting the speed and ease of the entire process, from ordering to receiving the mattress. Consumers appreciate being kept well-informed through texts, calls, and updated maps, ensuring a smooth and predictable delivery experience. People also value the convenience of having their old mattresses collected, making the entire replacement process hassle-free. The quality and comfort of the mattresses receive high marks, with many reviewers noting significant improvements in their sleep. Consumers are pleased with the competitive pricing, often finding the company's prices lower than other retailers for the same premium brands. The ordering process is described as easy and straightforward, and the customer service team is commended for their helpfulness and responsiveness in resolving any issues.

Based on these reviews

Rated 5 out of 5 stars
Verified

My said this mattress has made a big difference in getting a good night sleep. Granted, our old mattress wasn't that support due the age and, support of the quality of the mattress. Well after a few n... See more

Rated 5 out of 5 stars
Verified

Excellent mattress. Came compressed in a box and was very heavy. Took two of us to carry upstairs. Follow opening instructions in a leaflet attached to mattress wrapper. It also includes a cutting saf... See more

Rated 5 out of 5 stars
Verified

This company went above and beyond. Couldn’t be more impressed. Delivery was very prompt and I was kept informed at all times of the order and delivery status. Even when the delivery van broke down an... See more

Rated 5 out of 5 stars
Verified

We had to send our mattress back as we tried to take the paper sticker off the foam and we took some foam off with it. Customer services Chris was so helpful and did say we shouldn’t have taken it off... See more

Rated 5 out of 5 stars
Verified

One of the Easiest Purchases Ever. From ordering, to delivery and collection of our old mattress this was seamless and efficient. Kept informed via text, call and an updated map. Super hap... See more

Rated 5 out of 5 stars

Excellent service, quick delivery and kept up to date with details of progress. So easy to order and received email to confirm. The mattress is good quality and really comfortable, I just wish I had... See more

Rated 3 out of 5 stars
Verified

The mattress arrived in a damaged box and was not sealed. The mattress inside also wasn't sealed; instead, it was taped. No instructions on how to open and start using the item were found inside. Al... See more

Company replied

Rated 5 out of 5 stars

Unbelievable service! First mattress really hurt my back. Phoned with 3 days left of the trial period and they agreed to swap it, no quibble at all. Delivered new one today on a Sunday, old one ta... See more

Rated 5 out of 5 stars
Verified

Used this company for a new mattress when we got a new bed. Very fast delivery. The mattress came rolled up in a box so easy to get to the room needed and easy to unpack and left to expand after vacuu... See more

Rated 5 out of 5 stars
Verified

This was a positive experience all round. Ordered mattress by 11.30 am and it was delivered at 15.10 the following day. I had a couple of emails explaining the time frame for delivery and the mattress... See more

Rated 5 out of 5 stars

We are really pleased with mattressOnline, right from the ordering process to the delivery we have been kept informed on all fronts. The delivery company messaged us the evening before about our deliv... See more

Rated 5 out of 5 stars
Verified

Very helpful delivery pair who delivered a new mattress and took the old from my elderly father who is in his 90s. He was anxious about unwrapping and lifting the new one onto his bed.. the team helpe... See more

Rated 5 out of 5 stars
Verified

Was dubious about ordering a mattress online but I had nothing to worry about. The ordering was easy ( I knew what I was looking for) and the delivery was quick and a delivery day which was favourable... See more

Rated 5 out of 5 stars
Verified

Nervous about getting a new mattress but they make it easy and hassle free. Always wondered what to do with the old one so the recycle option was my main criteria for choosing them.

Rated 5 out of 5 stars
Verified

I’d had my old Komfi mattress for several years and was nervous to replace it but ordered one after reading the reviews and I have not been disappointed!! Quicker delivery than first said and kept... See more

Rated 5 out of 5 stars
Verified

I was doubtful about ordering a mattress online but I had a great experience with your company. Ordered one day and delivered 2 days later. Was kept informed throughout by text. Delivery was within se... See more

Rated 5 out of 5 stars
Verified

Fast delivery - can choose delivery date, good pricing and great service, would use again. The reviews on this site also really helpful

Rated 5 out of 5 stars

Absolutely fantastic service from ordering on line to our delivery the drivers were very pleasant and professional. The mattress is so comfy and well made definitely would recommend this company to fr... See more

Rated 5 out of 5 stars
Verified

Found a mattress at a high street outlet and would have bought from them except the delivery time was weeks! I needed it within 14 days. I called MattressOnline and they were very helpful steeri... See more

Rated 5 out of 5 stars
Verified

Price was much lower than other retailers (for premium brand no less), delivery was free and fast. More importantly product was perfect. Would use again and recommend to anyone.

Rated 5 out of 5 stars
Verified

Super quick and easy delivery of my Rock hard mattress . This mattress really is super firm which is just what was needed for bad backs . It’s a bit of a shock feeling how firm it is but slept li... See more

Rated 4 out of 5 stars
Verified

Good choice and easy processes. My only issue is that premium delivery is still only to the room and doesn't include unpacking, putting on bed, and taking packaging away.

Rated 4 out of 5 stars
Verified

The mattress is amazing, very very comfortable. Delivery was on time. Only downside is they left it downstairs and I had to figure out how to get a 60kg mattress up to my bedroom.

Rated 5 out of 5 stars
Verified

Very quick service and delivery very pleased with my mattress so comfortable it's like sleeping on a dream thanks

Rated 5 out of 5 stars
Verified

This was my first time buying a mattress online, I've saved loads money, the process was easy with a quick delivery and the mattress is fantastic!

Rated 5 out of 5 stars
Verified

Great mattress delivered on time and recycled the old one. Kept upto date regarding delivery time on the morning of delivery.

Rated 5 out of 5 stars
Verified

Excellent delivery service. Excellent value for money. Very good quality. What's not to like?

Rated 5 out of 5 stars
Verified

Ordered a new mattress on line with trepidation as I did not know "MattressOnline" company but they were excellent. We are OAP's so problematic handling a mattress! the local people bought the mattre... See more

Rated 5 out of 5 stars
Verified

We've had our MLILY Ortho mattress now for a week, and it's so comfortable. Ordered on a Friday and delivered exactly on time on Sunday. Ordering, paying and receiving was such an easy process, and... See more

Rated 5 out of 5 stars
Verified

Absolutely delighted with our recent purchase of the double sized firm Sleepeeze mattress. It’s really comfortable and lives up to its established name.

Rated 5 out of 5 stars
Verified

We found this company using a google search as we needed a new single mattress. We found the one we wanted at a great price and ordered it at about 2:30pm. It arrived at 9:15am the following morning,... See more

Rated 5 out of 5 stars
Verified

Next day delivery, good price range, paid to have old mattress recycled. Do what they say with no fuss, no hassle, lovely service. Would definitely use again.

Rated 5 out of 5 stars
Verified

We found the mattress we wanted, which is great, at a very good price. The delivery on a Sunday was also a nice touch, without costing the earth to get. Overall very happy with the range on offer, the... See more

Rated 4 out of 5 stars
Verified

ordered and delivered next day, delivery team worked hard and were efficient having to lift a super king upstairs. didnt seem to want to interact with us though which was a shame, professional though... See more

Rated 5 out of 5 stars

Great service at good price. Purchased a mattress with 60-day comfort trial and found it unsuitable after 30 days. Sent an email and the mattress was replaced on the next day with no hassle. Happy... See more

Rated 5 out of 5 stars
Verified

Easy ordering process. Reasonable price. Tracking was very straightforward with yodel. Parcel came on time friendly delivery driver. Would recommend.

Rated 5 out of 5 stars
Verified

We only got a budget single for the spare room, but for under 200 delivered can't fault it. Very fast service with great delivery

Rated 4 out of 5 stars
Verified

The mattress was delivered on time and was in good condition when it was examined although the box was damaged. The mattress was a guest room and as yet has not been slept on.

Rated 5 out of 5 stars
Verified

Easy process to choose the right mattress and have it delivered on the best day for us. Will use again for next purchase.

Rated 5 out of 5 stars
Verified

The delivery was on time was a great price and most important it's a very comfortable mattress I'm sleeping like a baby value for money

Rated 5 out of 5 stars
Verified

Mattress arrived on time and is great, would use again as much cheaper than the big brand stores.

Rated 5 out of 5 stars
Verified

I have already given you a review, the service is first on line very clear to navigate the site , finding what I was looking for a very firm mattress which I bought again very easy to go through the p... See more

Rated 5 out of 5 stars
Verified

Great mattress at a great price. Super quick delivery - definately a company to use again

Rated 5 out of 5 stars
Verified

Very easy to order. Very good customer service on the phone . Delivery absolutely on time as promised

Rated 5 out of 5 stars
Verified

Very very happy with the product and service. The mattress is very comfortable and good quality. Delivery was on time.m Thanks. Will definitely recommend to buy.

Rated 5 out of 5 stars
Verified

Second mattress we’ve ordered from MattressOnline and another great experience. Item delivered really quickly, great price and lots of communication throughout. The customer service team are friend... See more

Rated 5 out of 5 stars
Verified

Ordered an Emma mattress- delivered quickly and within the time slot given. Great service and communication from start to finish and I would highly recommend

Rated 5 out of 5 stars
Verified

I’ve been using this mattress for a while now, and I’m genuinely impressed. It’s incredibly comfortable and offers just the right balance of support and softness. I’ve noticed a significant improvemen... See more

Rated 5 out of 5 stars

Spoke with sales, in particular Matt, ordered double divan and mattress, all arranged quickly. I later changed my mattress, upgrade to Sealey Eaglesfield, again all done efficiently. The Eaglesfield... See more

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Company details

  1. #12 of 90 best companies in Mattress Shop
  2. #21 of 123 best companies in Bed shop
  3. #10 of 90 best companies in Bedding Shop
  4. #33 of 234 best companies in Bedroom furniture shop

About MattressOnline.co.uk

Written by the company

Hello. We’re Mattress Online and we hope your purchase has you feeling comfy.

As the leading online mattress retailer, we know a thing or two about sleep. We strive to give you the comfiest buying experience from start to finish. From clicking onto our website to the moment your head hits the pillow, we are here to help you.

Thank you for taking the time to leave a review with us. We hope you’ve enjoyed your journey to a better night’s sleep with Mattress Online.

MattressOnline.co.uk

Written by the company

Free Next Day Delivery!
Need a mattress tomorrow? We’ve got you covered. All you need to do is order before 4pm - simple.
… Or choose a day that works for you
If tomorrow doesn’t work for you, simply select a day that does.
Up to 70% off all products
You can enjoy discounts of up to 70% off all products. A better night’s sleep for a great price!

Contact info

4.8

Excellent

TrustScore 5 out of 5

68K reviews

5-star
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Replied to 92% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars
Verified

Excellent customer service

We ordered a mattress which was delivered very quickly, however it was for my son after a few days he couldn’t sleep it was too hard, my fault ordered the wrong one, however I rang and they said it was 30 days free trial but could return it early at our cost which was fine. Cost me £37 to return it but no problem they gave me a courier number and label to return. Refund was done the next day. Very good customer service.

14 October 2025
Rated 5 out of 5 stars
Verified

Great value for money

Speedy delivery and great price.. 2nd time I have purchased this mattress originally for guest bedroom . Everyone who stayed said how comfortable it was. So purchased for my sons new home.

9 October 2025
Rated 5 out of 5 stars

Excellent Outstanding service and Fantastic company

Ordered a mattress Friday night delivered on a timed delivery on Sunday which is first class. There was a small issue with the mattress. First thing Monday morning replacement organised and delivered today Wednesday. Really nice guys delivered it, first class service, and also from customer service. Order an Aspire 3000 pocket mattress which also gets 5 stars. Great customer service all the way, which is so rare. Would whole heartedly recommend- Excellent

15 October 2025
Unprompted review
Rated 5 out of 5 stars
Verified

There isPerfectly satisfied for the price paid and service received. plenty of choice

There is plenty of choice, the prices seem fair and the company used to deliver was excellent, making this a good online service.
I would suggest you read the reviews about the individual mattresses carefully. The one I bought had reviews which said it was "soft" at the edges which is certainly true but that is fine for me. Perfectly satisfied for the price paid and service received.

15 October 2025

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