One Call Insurance  Reviews 111,844

Jk7 Handled my call today. Very plsed,proved to be proffesional, efficient,friendly & knowledgeable about my motor insurance.No question too much for her got me a very reasonable deal with Onecall.Wo... See more

PV1 provided the most supportive, polite and knowledgable online support I can recall over my 45 years of driving. Provided clear easy to understand information, explaining everything as he went alon... See more

Rihanna (RF1) was polite friendly and understanding. Never felt rushed. She made an effort, something we should expect in a service industry but has become increasingly rare. For management who might... See more

After receiving my car insurance renewal quote I called One Call to see if they could beat the other quotes I had reviewed on-line. The handler ref RF1 reviewed my renewal & lo and behold I was able... See more

Jack (JA7) was great. He was natural, showed patience and helpful. Better than someone being overly polite, false and like a robot. Unfortunately, the revision on my policy for the renewal, which was... See more

Contacted one Call via web chat to discuss policy renewal. Chatted to Megan F.(**ML2**) who checked all my details were correct and then managed to get me a reduction. She managed the whole process q... See more

I renewed using the live chat, Charlie was very professional for the job done promptly and ensured I understood everything. Thankyou Charlie. But, there's nearly always a but, being forced to endure... See more

The review is for the cancellation policy rather than the insurance cover. When I took the policy out I didn’t expect to need to cancel after one year. There was nothing wrong with the cover or pri... See more

I spoke with “RM1” to renew my car insurance. “Riley” answered my queries promptly and efficiently and found me a more competitive quote which enabled me to stay with One Call Insurance which I was wa... See more

Helpful member of staff. After querying my insurance increase and getting a lower rate on line, the lady managed to revise the renewal rate and nearly match my lowest price. As I have been with One Ca... See more

Contacted me by phone and left a voicemail explaining who they were, allowing me to call them back knowing the call was trustworthy. Then the colleague MK4 went through the reason for the call and fo... See more

Jordan (JE7) handled my call clearly, efficiently & effectively answering all my questions, double checking where necessary. She won my business as I was seriously tempted by a quote found on an onlin... See more

Phoned to discuss contents renewal price quoted which was reduced considerably. Have been with One Call a few years and very satisfied. Changed from annual payment to monthly with 0% interest. Very he... See more

I spoke to a member of the sales team called Charlie (CS2), I explained that I was trying to get the insurance certificate as quickly as possible to get my car taxed at the local post office by 5.30pm... See more

Spoke to Andrew team 147? This agent is fairly new to the company. Took his time which i expected didnt rush or get flustered. Worked through my quote calmly and methodically. If he didnt... See more

A nice friendly voice on the phone, making me aware of things to do with my policy & things that I might have missed in reading the portal. In all the years I've been insured with diffrent companies I... See more

Rang One Call this evening and had a prompt call back from Charlie (CS2) to save us holding in a queue. Charlie was extremely helpful, making the dreaded yearly car insurance renewal so easy witho... See more

I felt that I was live chatting with a real person who took on board what I was saying and responded with appropriate information. Much easier than trying to navigate through scripted multi choice opt... See more

Spoke to Niall (NE1) today regarding an existing car policy which I had some issues with. He fully explained the reasons in detail which was made easy to comprehend. Also a further discount was applie... See more

On line chat operator was able to source a much improved renewal quote, he also advised me of new products which I was not aware of again which were very highly competitive. Well worth making contact... See more

I spoke to Ruby (RW1) today regarding a renewal car quote and had some quotes from confused.com to compare to. Ruby took my details and was able to give me a discount which was comparable to the quote... See more

Just been speaking to tom Hickman about a small problem on my old policy about my NCB so I can pass on to my new policy again with ONE CALL INSURANCE problem solved in a few minutes and NCB was in my... See more

Had a very informative telephone conversation with Leanne (LE6.Leanne Warren-le6) today.She clarified a few points on our car insurance renewal in a very polite way. Pleased to do business with One Ca... See more

We have been with One Call for many years now.Spoke to MK4 today a really helpful agent. They are an excellent company and always very helpful should we have any queries with our policy. We wouldnt... See more

I rang to update information regarding my policy prior to renewal. The phone was answered quickly and without endless options to navigate. I spoke with JE7 and she was friendly and professional throug... See more

I had a call from KH2 about my insurance renewal, price came back £20 less a month £240 a year savings. KH2 was an absolute gent. Didn't keep me on the phone for long at all, swift accurate quote... See more

I rang one call today concerning home insurance renewal. The representative I was put through to was friendly cheerful and polite. Unfortunately she was unable to meet my requirements. But was very ef... See more

CP7 was great to chat to. She was super efficient and friendly and didn’t push things, like so many insurers do, forcing you to buy extras. It was a refreshing change to speak to someone who was so st... See more

One Call customer service is brilliant. I spoke to a lovely lad today called Ethan (EG5) who answered all of my queries quickly and I can honestly say it's been the best customer service I've had from... See more

I managed to negotiate a reduction in my renewal premium from the previous year with the help of Andrew A17. It would be helpful in future if the renewal premiums reflected current market cond... See more

Rhianna Ferguson was very obliging and waited patiently while I made phone calls, and looked at documents to find the information she needed to give me a quote. She was polite and helpful at all times... See more

Call as my insurance is due forrenewal at the end of the month. The youmg lady ( JE7 ) was very helpful checked through my policy and managed to save me £50 so I am a very happy customer and we contin... See more

Motorcycle renewal found cheaper elsewhere, started chat online and they got it lower than my other quote by DA7 online assistant. No hassle so all good.

Courtesy call as new policy taken out. A lot of information was already known and felt a bit repetitive otherwise lovely caller EV2 young lady on the phone

Is been a while I'm not spoken to nice customer representative. He had the patience and guide me through step by step to get me car insurance set up and keep me informed all the time. This is the s... See more

I have to say that my experience of cancelling an automatic renewal on insurance was great! They didn't try and fight too much and simply cancelled the renewal with the minimum of fuss. I'll proba... See more

I’m afraid I didn’t take note of the employee I spoke to yesterday but he was very professional and helpful. I was having trouble renewing my policy online but he sorted everything out quickly.

When I rang to ask a specific question Max (MW6) answered it exactly and instantly amended my renewal to explicitly state this (it was whether I could drive another persons car 3rd party on my insura... See more

Birdie bc1 handled my call, all went well with a very satisfactory outcome. Small criticism, the chat response is sometimes a little slow.

Helped through some questions I had regarding my renewal of car insurance by Lawrence (LN1) who dealt with my quotation and answered all, plus explained benefits of fixed Platinum prices. Excellent.

Jake (Ji9) the advisor managed to get a better deal than the original renewal quote. On the downside it would have been better if the original quote had been a low as possible.

Anais AS3 in sales was excellent and helped me through the process of getting my house insurance sorted with no hassle aslo she spoke and explained things well

All the questions I asked were answered quickly and straightforward they pointed me in the right direction to get the best deal possible I was not steered I was just advised so I could make up my own... See more

All the LiveChat agents are accomplished at the written word and pleasant in written manner. Agents seem to be competent at the One Call processes.

After a lot of hassle Charlie - CS2 - reallly sorted everything out. His approach was so constructive and helpful. Efficient too!

Great customer service. I explained why I was not renewing for the following year , but RW1 listened to my needs, sought permission to explore further options for me and found me a deal which was mo... See more

I’d like to thank RW2 for her excellent help with my car insurance renewal. She was friendly, professional, and really did her best to secure a good renewal price for me. She answered all my quest... See more

Campbell (phone staff) delivers customer service the way it should be done. He has an incredible ability to keep everything clear, calm, and efficient truly living by the motto: “Keep it simple, kee... See more

Kia Needham KL4 was absolutely wonderful and helped me out of a tight spot in an hour of panic. Very sharp, polite, informative and a great asset. I would highly recommend.

I have been with this company for over three years now the service I get here is exceptional. I used to go on websites check go compare whatever these are actually an honest decent company. Don’t rip... See more