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Phigora Reviews 741

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of the products and the accuracy of the descriptions, noting that items often exceed expectations. The watches' condition is frequently described as mint or better than advertised. Consumers highlight the efficiency and speed of the delivery service. People appreciate the exceptional customer service, citing the staff's knowledge, transparency, and responsiveness. The team's helpfulness extends to providing detailed instructions and swift resolution of any issues. The easy buying process and the company's commitment to ensuring customer satisfaction are also frequently mentioned.

Based on these reviews

Rated 5 out of 5 stars
Verified

I recently discovered Phigora and purchased a watch from them. The level of communication, attention to detail, and genuine passion for their products was very impressive. The watch was BETTER than... See more

Company replied

Rated 5 out of 5 stars

Another great purchase from Mike and the team at Phigora. I can't say enough good things about them - knowledge, great customer service, and utmost integrity. Mike is a true old school gentleman.

Company replied

Rated 5 out of 5 stars
Verified

I had a very good experience dealing with Phigora and Yakov. Watch was as described and both Yakov and Phigora were a pleasure to deal with. Would not hesitate to buy from them again.

Company replied

Rated 5 out of 5 stars

I’ve bought a couple of Omegas from Phigora now and they never disappoint. My Speedmaster arrived ahead of schedule, packaged like a gift, and in better condition than the photos hinted. Quick email q... See more

Company replied

Rated 5 out of 5 stars

I recently bought a pre-owned Cartier watch from Phigora and had a great experience. The watch arrived quickly and looked exactly like in the pictures beautiful and in excellent condition. The staff w... See more

Company replied

Rated 5 out of 5 stars
Verified

I purchased a preowned Cartier from Phigora. The watch arrived very quickly and was as described in the ad. There was a minor problem with the shipment (not the watch) and Phigora moved to resolve t... See more

Company replied

Rated 5 out of 5 stars
Verified

Watch matched description and photos. Vendor did engage in some degree of negotiation. Watch was beautiful & my wife was very happy with her near new condition gorgeous and classy diamond covered Car... See more

Company replied

Rated 5 out of 5 stars
Verified

Reputable company, great customer service. Well taken care of watch, fast and secure shipping. I would definitely buy from them again!

Company replied

Rated 5 out of 5 stars
Verified

Eddie was great, easy to work with, and very transparent. I’m always hesitant about online purchases, but talking to him on the phone and by text put me at ease. Open communication, and quick sale!... See more

Rated 5 out of 5 stars
Verified

The Cartier 42 mm ballon bleu was in excellent condition as described. The only issue I had was when I made a wire transfer I never received an email confirmation that it was received, so I called and... See more

Company replied

Rated 5 out of 5 stars
Verified

I can't say enough good things about Mike and Phigora - extremely knowledeable, trustworthy, awesome inventory, and great customer service. This is the 5th watch I've bought from them and every inter... See more

Rated 5 out of 5 stars
Verified

I’m very nervous about purchasing anything online. Let alone luxury watches. Held my breath and was extremely pleased with the entire transaction from start to finish. Condition was beyond what was ad... See more

Company replied

Rated 3 out of 5 stars
Verified

Lovely folks and they are very responsive and straight forward. However they sent me the wrong watch and it took effort and cost to swap it out for the right one. Still don't know how that happened. H... See more

Company replied

Rated 5 out of 5 stars
Verified

Amazing timepiece to celebrate our 25th wedding anniversary. Great customer service, smooth money transfer and fast shipping. Kudos to Phigora staff and looking forward to my next store purchase.

Rated 5 out of 5 stars
Verified

Great experience. Came in interested in a specific watch but fell in love with another. They gave me plenty of time to decide and I'm very happy with my purchase.

Company replied

Rated 5 out of 5 stars
Verified

As expected and arrived polished like new. Had a question when box arrived and someone answered the phone immediately and was very helpful. Added to my confidence.

Company replied

Rated 5 out of 5 stars
Verified

The staff made my experience excellent. They were responsive to my questions, and they made me feel my transaction was important to them. I picked up my watch (I live in Ohio) within 48 hours. I high... See more

Company replied

Rated 5 out of 5 stars
Verified

Buying a high end watch online is kinda scary and Phigora/Mike made it so easy. Even when I encountered an issue, they took care of it swiftly and I'll absolutely look to them for any future purchase... See more

Rated 5 out of 5 stars
Verified

I'm wearing the watch that Yakov sold me - I was a bit nervous about dealing with someone far away, with only pictures, and I did a trade of an expensive time piece and sent it to him with hopes and p... See more

Company replied

Rated 5 out of 5 stars
Verified

George was great! Quick to respond, send pics and answer all my questions. Will seriously recommend Phigora. Great Patek Philippe 5196R is great condition. Gave me a reasonable trade in on my PP 5... See more

Rated 5 out of 5 stars
Verified

The service was excellent and the watch is in mint condition. George was very good in giving detailed instructions on how to set the watch to the desired settings. This is truly a wonderful place to b... See more

Company replied

Rated 5 out of 5 stars
Verified

Very easy buying process. Phigora was fantastic. I ordered the watch from them and it was at the FedEx store waiting for me 20 hours later. Excellent customer service including adding additional li... See more

Company replied

Rated 5 out of 5 stars
Verified

Great communication and customer service. Didn’t like the size of the first watch. The return and exchange was seemless. I will go to Phigora for future purchases.

Company replied

Rated 5 out of 5 stars
Verified

I bought a AP watch for my wife and she loved it It’s a beautiful watch and cheap the condition was amazing like new one I’m very happy with the purchase definitely I’ll buy another one soon.

Rated 5 out of 5 stars
Verified

The watch was as described and was exactly what was shown in the photos. The team communicated well and often. Shipping was fast (1-day), and the watch was packed professionally. I would recommend... See more

Rated 5 out of 5 stars

Based on cutomer feedback, Phigora is a highly regarded dealer for luxury watches. They are well-known for their excellent customer service, with many people praising the helpful and knowledgeable del... See more

Company replied

Rated 5 out of 5 stars
Verified

They have excellent customer service, and the watches are in mint condition. You can service the watches here, which I find to be very convenient. George even explained to me how to configure the watc... See more

Company replied

Rated 5 out of 5 stars
Verified

Very Pleased. The watch I purchased is beautiful and as represented. Mike, the Customer Care person with whom I dealt, was great. I will purchase another watch from Mike and Phigora in the future.... See more

Rated 5 out of 5 stars
Verified

Phigora had a wonderful vintage watch that I purchased and it was better than expected. Fast shipping and transparent about the piece. I would definitely shop with them again, no hesitations

Company replied

Rated 5 out of 5 stars
Verified

Mike was very helpful and responsive when I inquired about the watch. It showed up triple wrapped in packaging and looks even better than the photos. I’d definitely buy from Phigora again!

Rated 5 out of 5 stars
Verified

Watch was in great condition. Shipping was super fast. They’re US based so no messing around with import duties. Trusted reviews.

Company replied

Rated 5 out of 5 stars
Verified

Amazing experience Shipping was extremely quick, great communication from them, and the watch was exactly as described. I would 100% buy from them again.

Company replied

Rated 5 out of 5 stars
Verified

Phigora made my purchase for a gift easy and with a very quick turnaround! I needed it to be delivered in a timely manner and other websites could not guarantee delivery and Phigora came thru! And the... See more

Company replied

Rated 5 out of 5 stars
Verified

Great customer service. They are professional and kind and listen well. I will come back for future purchases.

Company replied

Rated 5 out of 5 stars
Verified

Yellow gold day date Rolex was exactly as described. Could not be happier with the watch and the service. Would not hesitate to buy from again.

Company replied

Rated 5 out of 5 stars
Verified

Yakov was a pleasure to work with, the watch is beautiful and I have made a great relationship with somebody I will purchase watches from for life.

Company replied

Rated 5 out of 5 stars
Verified

They deliver on their promise! And the watch was in the exact condition shown in the pictures and described in the description.

Company replied

Rated 5 out of 5 stars
Verified

Great to work with. Straightforward product as advertised. Would do business again with these folks.

Company replied

Rated 5 out of 5 stars
Verified

Nice watch as advertised and good security all around.

Company replied

Rated 5 out of 5 stars

A beautiful atmosphere and an incredibly knowledgeable, friendly staff make Phigora a top-tier destination and a truly welcome addition to Great Neck.

Company replied

Rated 5 out of 5 stars
Verified

And another one. George and his team are outstanding. Love dealing with him and Phigora!

Company replied

Rated 5 out of 5 stars
Verified

Both Yakov and Mike were very responsive during the process. Price was fair, and follow-up service on a minor problem was handled extremely well with no issues. Would be happy to work with them agai... See more

Company replied

Rated 5 out of 5 stars
Verified

Yakov was great through the whole experience. He advised me then even found a slightly cheaper option. He inspected everything and made sure it was perfect before it left his hands.

Company replied

We perform checks on reviews


Company details

  1. Watch shop
  2. Clothing Shop

Written by the company

At Phigora, our mission is to deliver the best experience in buying and selling pre-owned luxury watches, offering exceptional service, authenticity, and value.

Buy and Sell Pre-Owned Watches With Confidence

Free Shipping. Free Returns. Lifetime Care.

We guarantee the authenticity of all our watches so you can shop with confidence. All of our watches are inspected by our professional watchmakers and are serviced prior to shipping. As a phigora customer you and your watch will receive lifetime care from us, we guarantee it.

Contact info

4.9

Excellent

TrustScore 5 out of 5

741 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars
Verified

Excellent

Very good services. Attentive.

13 May 2025
Phigora logo

Reply from Phigora

Yves, we're glad you had a great experience and found our service attentive. We truly appreciate your support and hope to assist you again in the future.

Rated 5 out of 5 stars
Verified

Great source!

George was very helpful, knowledgeable and not pushy. Watch was even better than the pics and delivery was spot on. Couldn’t be happier with the watch and service!

16 May 2025
Phigora logo

Reply from Phigora

Thank you Aaron for the wonderful feedback! We're delighted to hear the watch surpassed your expectations and that George provided such helpful, knowledgeable service. Enjoy your new timepiece — and thank you for choosing Phigora!

Rated 5 out of 5 stars
Verified

Quick Delivery

Phigora made my purchase for a gift easy and with a very quick turnaround! I needed it to be delivered in a timely manner and other websites could not guarantee delivery and Phigora came thru! And the watch is GORGEOUS!

14 May 2025
Phigora logo

Reply from Phigora

Michelle, thank you for the wonderful review! We're so glad we could make your gift purchase smooth and deliver it right on time. It’s great to hear the watch was a hit! We truly appreciate your trust in Phigora and look forward to helping you again in the future.

Rated 5 out of 5 stars
Verified

Very responsive and quick ship time

Very responsive and quick ship time. Watch was exactly as described and love it!

7 May 2025
Phigora logo

Reply from Phigora

Thank you for the great review! We're so glad to hear that you loved the watch and that everything from our responsiveness to the quick shipping met your expectations. Enjoy your new timepiece, and we hope to assist you again soon!

Rated 5 out of 5 stars
Verified

Fantastic purchase experience

Communication was top notch, shipping was prompt and the watch was outstanding. I wouldn't hesitate to recommend and plan on buying from them again.

1 May 2025
Phigora logo

Reply from Phigora

Thank you for the wonderful feedback! We're delighted to hear that your experience from clear communication to prompt shipping was seamless, and that you're enjoying your new watch. Your recommendation means the world to us, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars
Verified

Mike I was great

Mike I was great. I just bought my second watch from him.

Tom B
Dallas TX

13 May 2025
Phigora logo

Reply from Phigora

Thank you, Tom! We're thrilled to hear that Mike took great care of you once again and congratulations on your second watch! We truly appreciate your continued trust and support. Enjoy your new timepiece!

Rated 3 out of 5 stars

Used to be known for unique stuff but…

Used to be known for unique stuff but now it just sells overpriced items.needs improvement

20 May 2025
Unprompted review
Phigora logo

Reply from Phigora

Brevis, thank you for your feedback. We're sorry to hear your recent experience didn’t meet your expectations. At Phigora, we’re always striving to improve and provide unique, high-quality timepieces at fair value. Your input helps guide those improvements, and we hope to have the opportunity to better serve you in the future.

Rated 5 out of 5 stars
Verified

Straight forward process

Straight forward process. No issues and received watch in working order and in great condition.

12 May 2025
Phigora logo

Reply from Phigora

Thank you for your review! We’re glad to hear the process was smooth and that your watch arrived in excellent condition. We appreciate your trust in Phigora and look forward to assisting you again in the future!

Rated 5 out of 5 stars
Verified

Phigora was phenomenal

Very easy buying process. Phigora was fantastic. I ordered the watch from them and it was at the FedEx store waiting for me 20 hours later. Excellent customer service including adding additional links to the watch before shipping it.

8 May 2025
Phigora logo

Reply from Phigora

Thank you for the fantastic review! We're thrilled to hear the buying process was seamless and that your watch arrived so quickly. It’s great to know our team could take care of the extra links before shipping. We’re always happy to go the extra mile!

Rated 4 out of 5 stars

Great products!!The representative had…

Great products!!The representative had complete knowledge about their products

13 May 2025
Unprompted review
Phigora logo

Reply from Phigora

Thank you Michael for the great feedback! We're glad to hear you were impressed with our selection and that our representative provided knowledgeable support. We appreciate your trust and look forward to assisting you again soon!

Rated 5 out of 5 stars
Verified

Amazing customer service

Amazing customer service, vast knowledge of watches and just a classy place all around. I’ll be a returning customer

30 April 2025
Phigora logo

Reply from Phigora

Robert, thank you for the wonderful review! We’re so glad you had a great experience and felt the passion and care we put into what we do. It means a lot to hear you'll be a returning customer. We look forward to helping you find your next exceptional timepiece!

Rated 5 out of 5 stars
Verified

Wonderful Cartier watch

Wonderful Cartier watch - great personal service- all went seamlessly - Thank you Mike

29 April 2025
Phigora logo

Reply from Phigora

Thank you Mary for the kind words! We're so glad to hear you’re enjoying your Cartier watch and that everything went smoothly. Mike will be thrilled to know his service made a difference. We truly appreciate your support and look forward to assisting you again!

Rated 5 out of 5 stars
Verified

I purchased a Patek Phillippe 5146g…

I purchased a Patek Phillippe 5146g from Phigora and the team was outstanding. I highly recommend Phigora and would purchase my next time piece from them.

27 April 2025
Phigora logo

Reply from Phigora

Thank you Carter for the fantastic review! We’re honored you chose Phigora for your Patek Philippe 5146G. We're thrilled you had a great experience with our team, and we sincerely appreciate your recommendation. We look forward to helping you find your next timepiece!

Rated 5 out of 5 stars

Phigora in Great Neck has a beautiful…

Phigora in Great Neck has a beautiful and inviting atmosphere. The staff is knowledgeable, helpful, and friendly. They are a welcome addition to the neighborhood.

2 May 2025
Unprompted review
Phigora logo

Reply from Phigora

Jackie, thank you so much for your thoughtful words! We're delighted to hear you enjoyed the welcoming atmosphere at our Great Neck location and had a great experience with our team.

Rated 5 out of 5 stars
Verified

Smooth process and quick attention

Smooth process and quick attention

24 April 2025
Phigora logo

Reply from Phigora

Thank you Rainer for your feedback! We’re glad to hear the process was smooth and that our team was responsive. We appreciate your support and look forward to assisting you again!

Rated 5 out of 5 stars
Verified

Highest Quality Organization

Great customer service. Very good selection and inventory of high-quality watches. Ontime delivery, excellent packaging and watch condition.

23 April 2025
Phigora logo

Reply from Phigora

Philip, thank you for the fantastic review! We're so glad to hear you were pleased with our customer service, selection, and the quality of your watch. Timely delivery and careful packaging are things we take great pride in, so it’s wonderful to know that made a difference. We truly appreciate your support and hope to assist you again soon!

Rated 5 out of 5 stars

Best Service

I like your service so much!

29 April 2025
Unprompted review
Phigora logo

Reply from Phigora

Calista, thank you so much! We're thrilled to hear you enjoyed our service. We look forward to helping you again soon!

Rated 5 out of 5 stars
Verified

Fantastic service and experience

Fantastic service and experience. The watch was in prestine condition and Yakov even called to very my purchase. Thanks and looking forward to my next purchase

10 April 2025
Phigora logo

Reply from Phigora

Thank you Ash for the wonderful feedback! We’re thrilled to hear that you had a fantastic experience and that the watch arrived in pristine condition. Yakov will be glad to know his personal touch made a difference. We truly appreciate your trust and can’t wait to help you with your next purchase!

Rated 5 out of 5 stars
Verified

Excellent watch

Excellent watch, fast shipping, friendly people

20 March 2025
Phigora logo

Reply from Phigora

Thank you for the great feedback! We're so happy to hear you’re enjoying your watch and that the shipping and service met your expectations. It was a pleasure helping you!

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