Recommerce.com Reviews 7,588

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the service, highlighting its efficiency and speed. People found the process straightforward, from submitting documents to receiving payment, with many reporting quick order processing and money transfers. Customers also mention receiving reasonable prices for their devices, often matching the initial online assessment. However, some consumers reported issues with contacting the company, desiring clearer and more timely communication throughout the process, including updates on delivery and payment status. While some reviewers had mixed feelings about payment, many others were satisfied with the price offered and the speed of payment.

Based on these reviews

Rated 4 out of 5 stars
Verified

Easy and quick process. Nevertheless, the range of brands and models is fairly reduced, and the prices could be fairer, as some euros for a functioning not-so old phone, even if used, feels unfair, gi... See more

Company replied

Rated 4 out of 5 stars
Verified

They should improve their communication. I sent the phone and did not get any update until the payment arrived. This made the process more stressful that it should be. It took 7-8 days in total.

Company replied

Rated 4 out of 5 stars
Verified

They have a good system where you can submit the necessary documents, get the post label and read the instructions of how to handle the return. Everything went smooth for me.

Company replied

Rated 4 out of 5 stars
Verified

I found process easy to follow and efficient , especially with the decent return time.Communication was good and posting was simple and quick . Overall would use them again.

Company replied

Rated 5 out of 5 stars
Verified

very good experience claiming the 250 euro trade-in boost with the purchase of Google Pixel 10. Payment was on time. One thing they can improve is the relevance of the sent emails and the "ifs" tha... See more

Company replied

Rated 3 out of 5 stars
Verified

The experience was good in terms of getting the refund however the problem is with the timelines mentioned. It took longer that the suggested time and no information or updated were shared. Also there... See more

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Rated 5 out of 5 stars
Verified

Valuation was provided by online assessment. Final valuation and initial valuation was exactly same. Payment was made next day immediatly after final valuation. Overall process is easy and hasel free.... See more

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Rated 3 out of 5 stars
Verified

Positives - Received exact quoted value Negatives - 8 weeks from posting to receiving an offer with no updates unless you messaged through a messaging platform where you will wait days for a res... See more

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Rated 5 out of 5 stars
Verified

The whole experience was made nice and easy to do, the trade in discount, the sending phone in, apart from getting transfer of ownership certificate printed off was a bit of a pain but that's becaus... See more

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Rated 5 out of 5 stars
Verified

The service provided was above my expectations. The whole procedure was quite fast and after circa one week from the delivery of my ex smartphone to Reccomerce, I received the amount of money I was of... See more

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Rated 5 out of 5 stars
Verified

Fast service and also provided payment within 2 business days.

Company replied

Rated 5 out of 5 stars

Thank you support team. It is all refunded _______________________ The support team contacted me. Thanks.. After my issue resolved I will update my review. —————————-/— I ordered a refurbi... See more

Company replied

Rated 5 out of 5 stars
Verified

It was an easy process. I received the instructions, uploaded all the documents and got the label to send my phone. After it was received the payment was processed within a few days. I would recommend... See more

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Rated 5 out of 5 stars
Verified

Had to use this service when I was supposed to send my old s22 for trade in The service was good, received the prepaid royal mail postage and the transfer form. Had to get in touch with the team for... See more

Company replied

Rated 3 out of 5 stars

I traded in my phone as part of a Microsoft scheme when buying a new laptop. The payment should have been for phone trade in value plus a bonus from Microsoft. The label productio... See more

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Rated 4 out of 5 stars
Verified

Super easy and straight forward experience. The only issue I had is that despite having uploaded all documentation, I still don't get visibility if I'll receive the bonus for my iphone even though I o... See more

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Rated 5 out of 5 stars
Verified

I was not thinking that I would get the price like the evaluated but I was happy two receive everything what it said so very pleased

Company replied

Rated 5 out of 5 stars
Verified

It was so easy and a completely satisfying result to know that rather than being thrown away the valuable product is being used again.

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Rated 5 out of 5 stars
Verified

I was mostly on the purchaser side, but now I also trade-in a product and the process is as simple as possible, yet super effective.

Company replied

Rated 5 out of 5 stars
Verified

Money was only reserved and didn't go out of the account for the deposit. The communication was on time, clear and made it a breeze. thank you

Company replied

Rated 5 out of 5 stars
Verified

Offered a price for trading in my old Honour phone for new one. This was acceptable and the funds were in my account within 7 days of posting my old phone.

Company replied

Rated 5 out of 5 stars
Verified

Reprise d'un honor Magic 6 pro. Envoi simple, gratuit. Confirmation de l'estimation très rapide et surtout conforme (pas de contre proposition). Versement en 3j. Au top

Company replied

Rated 5 out of 5 stars
Verified

The process was straightforward, from completing the forms, which were done quickly, to getting the money into my bank account.

Company replied

Rated 4 out of 5 stars

Sent them a phone to be bough off of me with a deal from KPN, they sent me a proposal for a phone that I didn't send. Thankfully they solved it within a week.

Company replied

Rated 5 out of 5 stars
Verified

Reasonable price was given for the phone. Quick order processing and money transfer. I recommend this service.

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Rated 5 out of 5 stars
Verified

Super easy and clear instructions and what to expect from the process. I will highly recommend!

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Rated 5 out of 5 stars
Verified

Quick, easy, reasonable price and free tracked postage. Would use again and recommend.

Company replied

Rated 5 out of 5 stars
Verified

I had my issue resolved fairly quickly. The customer service agents were very nice and kind.

Company replied

Rated 5 out of 5 stars
Verified

I receive the full amount of money as initially estimated, unlike other recycling companies that often try to reduce the payment.

Company replied

Rated 4 out of 5 stars
Verified

The process was fairly fast, and full payment was received very promptly after Recommerce confirmed that the valuation of the product matched with what I had entered on their form. Recommerce issu... See more

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Rated 5 out of 5 stars
Verified

Provide email notification about the delivery of my old device and the payment on time.

Company replied

Rated 5 out of 5 stars
Verified

Company is fantastic, you can send your old phone in for a trade in

Company replied

Rated 5 out of 5 stars
Verified

The process went very fast and efficient. Really made the process no stress for me.

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Rated 5 out of 5 stars
Verified

The process was very easy and fast. I was getting updates of every steps so I was worry free about my product.

Company replied

Rated 5 out of 5 stars
Verified

Clear understanding of value and whole process communicated timely. Clear instruction and regular updates (and tracking) given.

Company replied

Rated 5 out of 5 stars
Verified

Everything is smooth process, I was able to sell my phone without any hassle

Company replied

Rated 5 out of 5 stars
Verified

I have sent the product via postnl and with in a week everything was done. Smooth and easy

Company replied

Rated 4 out of 5 stars
Invited

Actually the charger wire was not good. Because it’s separate with the white protection less than 1 or 2 weeks when I start to use the phone. Is possible to change the charger wire?

Rated 4 out of 5 stars
Invited

La batterie de l'iPhone que j'ai commandé a plus de 500 cycles, sinon à part je suis satisfait, bon état.

Rated 5 out of 5 stars
Invited

Super alternative durable pour un téléphone! Il fonctionne comme neuf, je le recommande :-)

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Company details

  1. Mobile Phone Shop

Written by the company

Recommerce vend des téléphones portables reconditionnés. C'est le pionnier du smartphone reconditionné en Europe depuis 2009. Nous proposons un large choix de produits reconditionnés et garantis, contrôlés par nos experts, 100% fonctionnels. Visitez également le site d'avis vérifiés pour avoir de vrais avis de tous nos clients.


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Sent in device a month ago and no update!

I sent in a trade in device on the 18th of September. It’s now the 11th of October and I still haven’t received any update on my trade it. My parcel says it was delivered on the 19th of September. However, my tracking portal says they still haven’t received the item. I have sent multiple emails with proof of this and they continue to just say this issue has been forwarded to the relevant department. I asked when this issue will be resolved or how it will be resolved and I received no reply and there is no way to directly contact the customer service team besides through these emails. Now, I basically don’t have any payment for my device nor my device! I trusted this company as it was advertised on the Microsoft website and they guarantee your trade in would be complete in 28days but that is not the case. I really would just like to receive my money or my laptop back.

My request number is 733964.

Edit:
Order number: MSGB68C75E28A00A0

18 September 2025
Unprompted review
Recommerce.com logo

Reply from Recommerce.com

Hello,

I confirm that your request has been sent to the appropriate department by our customer service team and that we will get back to you as soon as possible.

We apologize for any inconvenience.

Julien

Rated 1 out of 5 stars

Absolutely joke

I used this company for a trade in. Sent them my old Samsung s24 ultra which is in perfect condition and they said my screen and buttons don't work?!? They offered me £126 ... absolutely joke... I hope to get it in the condition which I have sent it !!!!

9 October 2025
Unprompted review
Recommerce.com logo

Reply from Recommerce.com

Good afternoon,

Thank you for taking the time to share your experience with us. I'm truly sorry to hear that you encountered complications with the valuation of your old Samsung S24 Ultra. It's frustrating to receive an offer that doesn't reflect the condition of your device, especially when you've taken great care of it.

We are committed to ensuring a fair and transparent valuation of the devices we receive. I understand your concern about the condition of the phone you will receive in exchange.

I encourage you to contact our customer service team to discuss your situation in more detail. We want to ensure your satisfaction and that any issues are resolved quickly.

Thank you again for your patience and understanding. We look forward to improving your experience.

Najet

Rated 5 out of 5 stars
Verified

excellent service

1 October 2025
Recommerce.com logo

Reply from Recommerce.com

Bonjour,

Merci beaucoup pour votre commentaire ! 😊️

Nous sommes ravis d'apprendre que vous avez bénéficié d'un excellent service. 

Votre satisfaction est notre plus grande récompense.

Belle journée.

Najet

Rated 5 out of 5 stars
Verified

Reliable and clear procedure

Reliable and according to what was expected/agreed.

1 October 2025
Recommerce.com logo

Reply from Recommerce.com

Good afternoon,

Thank you for your positive feedback! 😊️

We are delighted to hear that you found our service reliable and met your expectations.

It is always our goal to meet our customers' needs satisfactorily.

Najet

Rated 5 out of 5 stars
Verified

Quick and easy

Fast service and also provided payment within 2 business days.

29 September 2025
Recommerce.com logo

Reply from Recommerce.com

Good afternoon Safat,

Thank you very much for your positive feedback! 😊️

We're delighted to hear that you appreciated our prompt service and that payment was processed within two business days.

Your satisfaction is our priority, and your comments encourage us to continue providing quality service.

Najet

Rated 3 out of 5 stars

show different and when reviewed they…

show different and when reviewed they decrease the price

2 October 2025
Unprompted review
Recommerce.com logo

Reply from Recommerce.com

Good afternoon, Muhammad.

I can assure you that the price offered for your old phone is the fairest.

In fact, our workshops conduct a battery of tests on it before offering you its value.

You are free to accept or reject this amount.

Have a nice day.

Najet

Rated 5 out of 5 stars
Verified

Smooth and easy process

29 September 2025
Recommerce.com logo

Reply from Recommerce.com

Hello,

Thank you for taking the time to send us your comments. I'm glad to hear your experience went as well as you hoped.

Anne-Sophie

Rated 5 out of 5 stars
Verified

Amazing and fast!

15 September 2025
Recommerce.com logo

Reply from Recommerce.com

Hello,

Thank you for taking the time to send us your comments. I'm glad to hear your experience went as well as you hoped.

Anne-Sophie

Rated 5 out of 5 stars
Verified

Good

I have sent the product via postnl and with in a week everything was done. Smooth and easy

10 September 2025
Recommerce.com logo

Reply from Recommerce.com

Hello,

Thank you for taking the time to send us your comments. I'm glad to hear your experience went as well as you hoped.

Anne-Sophie

Rated 1 out of 5 stars

I have trade in my device through honor…

I have trade in my device through honor website on August 29 and sent back my trade in device and tracked returns show the device reached recommerce address on September 8.I am not receiving any communication and recommerce saying contact honor and honor saying contact recommerce.never had such a disappointing situation.spend a lot of time drafting emails and calls.there is no way to contact the recommerce team through phone.really dont know what to do.I just dnt need any money for my trade in device now, I just want my product back.i hope you resolve my issue.If I contacted I can provide the mail received from recommerce including the shipping QR code shipping label and tracked status of the product.
Really wish someone sort this out
Thankyou for the reply to provide case number, but please reply where should I provide the case number, please inform me where should I send the case number
My case number is 728850

29 August 2025
Unprompted review
Recommerce.com logo

Reply from Recommerce.com

Hello,

Very well, thank you for your feedback.
After verification, following our email exchanges, your file has been forwarded to our dedicated department, who will get back to you by email as soon as possible.

Please wait for their response.

Anne-Sophie

Rated 1 out of 5 stars

Scam

I do not recommend the Recommerce service! I was scammed: my iPhone 13, worth 65,000 HUF, was valued at 18,000 HUF, and then they deliberately listed it with the wrong ID and photo to make me accept it! Scam!”

15 September 2025
Unprompted review
Recommerce.com logo

Reply from Recommerce.com

Hello,

I sincerely apologize for the inconvenience.
In order to better process your request, please provide us with the relevant case number.

Anne-Sophie

Rated 5 out of 5 stars
Verified

I receive the full amount of money as…

I receive the full amount of money as initially estimated, unlike other recycling companies that often try to reduce the payment.

8 September 2025
Recommerce.com logo

Reply from Recommerce.com

Hello,

Thank you for taking the time to send us your comments. I'm glad to hear your experience went as well as you hoped.

Anne-Sophie

Rated 5 out of 5 stars
Verified

very good experience claiming the 250…

very good experience claiming the 250 euro trade-in boost with the purchase of Google Pixel 10. Payment was on time.

One thing they can improve is the relevance of the sent emails and the "ifs" that they contain. They're too generic sometimes and you start wondering if you missed a step. I believe they know exactly my situation based on the tracking number and should tailor the email according to that.

29 August 2025
Recommerce.com logo

Reply from Recommerce.com

Hello,

Thank you for taking the time to send us your comments. I'm glad to hear your experience went as well as you hoped.
I take note of your message.

Anne-Sophie

Rated 1 out of 5 stars
Verified

No payment received for computer trade-in

I booked a trade-in for a damaged Microsoft Surface Studio computer and sent it in. It was received and the offer was validated on 07/08/25, and I was told that the money would be paid into my bank account within two days.
The payment has still not been received. After a week I contacted the company and they claimed that payment was made on 08/08/25. I asked for details of the transfer and the account to which it was made but they have still not provided this, although I have requested this several times. They have either not made the payment or have made it to the wrong account.
There are a worrying number of similar reviews for this company, but I hope that someone will sort this out before I escalate it.

8 August 2025
Recommerce.com logo

Reply from Recommerce.com

Good afternoon,

I'm sorry to hear that you encountered difficulties with your trade-in payment.

It's frustrating not receiving clear information, especially after following all the steps in the process.

However, I assure you that your situation is currently being reviewed by our dedicated department, which will get back to you as soon as possible.

Najet

Rated 1 out of 5 stars

Disappointing quality

Traded in an iPhone 8. Their evaluation claimed it is an iPhone 7 and offered me a third of the original price. I did of course anticipate that they might adjust their offer after evaluating my trade-in, but getting the model wrong just speaks of bad quality control. You had one job and you did it badly.

29 August 2025
Unprompted review
Recommerce.com logo

Reply from Recommerce.com

Buongiorno Alexandra,

Mi dispiace che la tua esperienza con la valutazione del tuo iPhone sia stata deludente.

È frustrante ricevere un'offerta basata su un errore del modello, soprattutto quando ti aspetti una soluzione adatta subito dopo la valutazione.

Questo sottolinea l'importanza del controllo qualità e dell'accuratezza nel processo di valutazione.

Hai dichiarato di aver inviato un iPhone 8 da 256 GB, ma ci è stato consegnato l'iPhone 7 da 256 GB. Pertanto, l'importo è stato svalutato.

Najet

Rated 1 out of 5 stars

Terrible company

Terrible company. They owe me money for a Google Pixel 9a Trade-In. I followed all steps correctly and then started a endless email chain to clarify what happened. They finally told me the case was solved, but they had sent the money for the trade-in to ANOTHER ACCOUNT.
I have been sending emails for the last three months trying to solve this issue. They owe me 150€, which was what was agreed when I bought the new phone.

UPDATE: Recommerce continues to claim they have paid me to an account I don't even have. They are terribly managed and liars. I am looking to take legal action against them, not because of the money, but because of the impotence and frustration caused by a company which can decide to not fulfill an agreement. DO NOT APPLY FOR TRADE-IN with Recommerce through AMAZON, they are scammers.

16 August 2025
Unprompted review
Recommerce.com logo

Reply from Recommerce.com

Good afternoon,

We would like to thank you for your message and apologize for the inconvenience you experienced regarding the trade-in of your Google Pixel 9a. Your experience fell far short of our service standards, and we understand your frustration with this situation.

We are sorry to hear that the trade-in money was sent to an incorrect account and that you have not received it.

Your email has been received and will be processed as soon as possible by our customer service team.

Thank you for your understanding.

Najet

Rated 1 out of 5 stars

beware of their evaluation

I sent my phone and they finally recalculated to 0€ because the "screen/button are not working"
the screen and the buttons works. I just have a small phantom phenomenon on the screen but it works perfectly. I can accept a rebate but 0€ means that the phone can not be used or recycled which is false! I think they will certainly not throw the phone to the trash, they will use it at least for spare so 0€ is abusive!

31 July 2025
Unprompted review
Recommerce.com logo

Reply from Recommerce.com

Good afternoon Cyril,

I completely understand your frustration with the revaluation of your phone to €0.

It's disappointing that

you disagree with the valuation, especially if the device is still in good working order, even with a minor issue.
It's legitimate to request a review of this decision, especially if you believe the phone may have value, even in the form of replacement parts.

I recommend you contact customer service again to explain your situation and provide evidence, if possible.

Please emphasize that the phone is still functional and that a €0 valuation doesn't seem fair.

Have a good day.

Najet

Rated 1 out of 5 stars

Where’s my money?

I sold my iPhone to this company who are subcontracted to Vodafone. They gave me a valuation, I sent them my phone and they sold it and I asked for the money to be credited to my Vodafone account

Two months later and the money was never added to my account
I contacted recommerce and they said it was not their problem and to speak to Vodafone
Vodafone offered me half the money I was supposed to receive but I refused it
No one will answer my emails and I got not one cent from these people

12 June 2025
Unprompted review
Recommerce.com logo

Reply from Recommerce.com

Good afternoon, Bernadette,

I'm sorry to hear that you've experienced such difficulties with your iPhone sale and payment tracking. It must be very frustrating, and I completely understand your situation.

It is essential that you are properly compensated for your phone.

I recommend that you contact Vodafone customer service again, providing them with all the details of your exchange with Recommerce, including the initial estimate.

This may help them understand the situation and process your request more efficiently.

Thank you for your understanding.

Have a nice day.

Najet

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