Victorian Plumbing Reviews 413,470

I emailed Victorian Plumbing to report a defective kitchen tap. I completed their online form & sent a couple of photos to demonstrate the problem. Less than 24hrs later, a very helpful, friendly cust... See more

Kelvin Onabanjo helped resolve an issue around delivery. He spent a lot of time on the chat to understand the problem and then called me back the next day to confirm everything had been sorted. Huge h... See more

Amina Malik was very poilte on a call to follow up on an email enquiry i sent to VP and she was very helpful answering some questions I had about returning some items. She didn't rush me off the phone... See more

Would like to mention how brilliant David Fairhurst has been, I had a query about an item and spoke to David on live chat. He wasn't able to give me an answer straight away and didn't want to give me... See more

Excellent customer service by Jamie Griffiths. I had to return an item and he called quickly after I filled in the online form. He went through everything clearly and efficiently and it was nice to ge... See more

Great service from start to finish! My hot water tap boiler failed after a lot of use and the team responded quickly, asked a few follow up questions which I was happy to answer (including a video). I... See more

Not very impressed with the company’s modus operandi. I placed an order two weeks ago, and it still hasn’t been delivered. My client bought the wrong items and wants to return them, but the compan... See more

Cheap enough, but chat was unhelpful for delivery times. During checkout, there is a pre ticked box with the phrase [Untick to not receive marketing emails etc], this has to be confusing on purpose.... See more

Thomas Machin Honest and prompt response. Dealt with my problem sympathetically and apologized for the unfortunate issue with the tiles and has arranged for further contact to offer a partial refun... See more

Products standard - you get what you pay for though I found same products cheaper on Amazon . You cannot call as no customer helpline Delivery very difficult. Pallet left kerbside. Very difficult for... See more

I emailed with an issue late afternoon and first thing the next day Jamie Griffiths called me back. He was extremely helpful and polite. Even giving me instructions on how to forward a video of my pr... See more

Only part of delivery arrived. Got in touch with support and the very helpful Kate Thornhill has arranged for the rest of the product to be delivered tomorrow. However this means I need to arrange a s... See more

I am very impressed with Victorian Plumbing. I had an issue with the cartridge on my Milan shower and the shower handle holder coming just up to a year old. The staff were empathetic and dealt with th... See more

First time for using a live chat. Was contacted by customer service person called Aidan Maher. He was extremely helpful. Helped me with my problem very quickly and efficiently. I would have no probl... See more

Online it said order now for delivery by tomorrow, in reality it took 9 days to come. The wording was v ambiguous. Missed my slot with the plumber. All arrived fine, delivery man v helpful. Extra loo... See more

I needed to urgently add an item to an order that I had submitted the previous evening. I contacted Support on-line and was attended to by Adam Cooper who was able to put the wheels in motion to have... See more

I liaised with Carina Kay on the Live Chat having had a poor response to initial emails. Carina Kay was brilliant, she immediately found my order, asked pertinent questions to establish exactly wha... See more

My kitchen tap arrived slightly damaged and I wasn't sure if I could get a replacement as I had ordered it weeks ago without unwrapping. Jamie in customer service organised a replacement for the next... See more

After a slight issue with our bath taps, Caitlin Power and Josh Travis responded swiftly by phone and then email and resolved the issue, with replacement parts arriving the next day. Great service 😊

The lady who sorted out my query (Alex) was absolutely great and very polite. I have deducted one star because one of the lamps I ordered was broken and was wrapped differently to the other intact lam... See more

I had an issue with my order, and I must say Thomas Machin dealt with it expertly. He picked up my email and rang me back immediately, clearly sought all the facts from me in order to understand the p... See more

Thank you to Joel Blackwell-Price for letting us know. We have discovered that the “EVRi” phone call was from abroad, we had to delete it. We would appreciate to receive a text message informing us wh... See more

We purchased a sensor bathroom mirror to replace one that had broken. The online ordering was so easy and communication from Victoria Plumbing was excellent. The mirror arrived within a few days and w... See more

Kate Thornhill offered to source a spare set of fittings directly from the manufacturer. I was happy that she didnt just tell me that you dont stock them or tell me to contact the manufacturer myself.... See more

I had an issue with my delivery being short of one item. I went to the website at 1945 and saw there was a live chat available. Catherine Gregory was the operative I had the great pleasure in dealing... See more

No phone number about to pull my hair out ,started live chat and all done very happy stress levels dropped, we will see how long delivery is and hope it’s ok , on damaged sink live chat was great

Imogen Nester was great, polite and helpful. Not sure if the cancellation will happen as she said the cancellation team might call me. Just not sure of how long it’ll be or if I’ll get confirmation o... See more

Chatted to Dave - he was really helpful; especially when we realised I’d ordered the wrong product. Was able to look through previous orders and help me work out where I’d gone wrong so I could order... See more

We installed a shower from Victorian Plumbing several years ago. The top hinge on a swivel panel broke, so I contacted the company via Live Chat. The person who dealt with me was Catherine Gregor... See more

Kieran McGrath, Admin Team at Victorian Plumbing was prompt in dealing with my query and issuing out a refund. His communication was excellent and he did what he said he’d do and he did it well. Thank... See more

Our query was answered but we were told we would receive an email or text with a time slot for delivery which we havnt received so we have no idea if the items are being delivered or any ETA.

My query was resolved in a lightning speed with Louise Tedford. Excellent customer service, I was always hesitant about resolving stuff via chats but it turns out to be more efficient than hanging on... See more

Great response to my email from Gaynor Hamil , she rectified my problem within a few minutes and explained everything in the email of how my credit will be issued and when . Thank you so much , will d... See more

I was firstly impressed that your customer service chat was available at this time. Equally impressive was the quality and efficiency of Ellie Jackson who was friendly, professional, helpful and was... See more

I ordered a radiator and valves but ordered the wrong valves. Sent an amended order request which was dealt with very quickly by Kieran McGrath. I was informed well within an hour. Excellent customer... See more

My order was delayed though I paid for Next day delivery. I have contacted the customer service to get a refund for my delivery charge. I have been contacted by Nav Naveed, who was very polite and hel... See more

Contacted by Victoria Mansfield, who was very helpful (and friendly). I had an issue with a faulty basin waste and she arranged for a replacement to be sent our by express delivery. Very satisfied wit... See more

Courtney Gregory was very helpful with replacing the order due to original delivery being wrong, which was my own fault. She explained the returns and refund process clearly and followed up with emai... See more

Great quality products, easy to order no fuss, love the quick free tile sample service, loved the showroom& ordered the hudson reed taps & shower , really good quality aswel

Great choice and easy to navigate the website. However as the order was compiled over a number of sessions, and in discussion with my plumber, I did have to re-enter items a number of times as the con... See more

I spoke to Nat Wildman in customer care who was so helpful and efficient. I had problems with my delivery and she sorted a replacement to be delivered the next day and refunded my delivery charge as... See more

Very prompt delivery, robust packaging and good quality products. Website could be a little easier to get an overview of options for similar products and not cheap, but overall would recommend.

The team were very helpful including James Brewer in pre sales and Kieran McGrath in after sales for helping me resolve an error I'd made in my order promptly. Excellent service!

As it turned out, we couldn’t actually do the job and I returned the item back to the showroom myself. After a slight hiccup I got a call from a very nice young lady who sorted the problem and arrange... See more

It was easy to order what I needed and I was happy with the delivery time. However I wasn't happy with the way my shower tray was just delivered to the kerb. As a single woman, how was I supppsed to g... See more

Very impressed with this company in terms of the whole ordering process and prompt delivery. I then chatted to one of your customer service agents, Nat Wildman, after I noticed that there was a disco... See more

Given the huge volume of goods they are selling VPs after sales service is outstanding. Whether dealing with queries, adjustments to orders or faulty items the customer experience is consistently go... See more

Excellent and fast service from customer service team member Tom Hughes, sent out replacement of a broken item at record speed. Thank you !

Incorrect information on your website for Garachico Matt Clay Terracotta Effect Wall & Floor Tiles - 150 x 300mm GARCLTE153. Product Details say 75 x 300. Raised Chat Query, agent could not get... See more