Virgin Media Reviews 101,436

If I could give 0 stars I would. Absolutely vile company. Been lied to by them, people from different departments, today. Wasted another day of annual leave to wait if for an engineer to fix a long standing fault with my wifi and tv services. Having 2 previous appointments cancelled by them at last minute in the past few weeks. Engineer didn't not show up, though according to them he did but I didn't answer. Lie. Contacted them through their website. Was told I'd get a call within the hour and someone in the area would come. Lie. Contacted them again, contradicted everything they said before then cut me off. Found a phone number to call, but they blocked me out of my account. Asked for info I couldn't give because I can't access my account! Finally put through to a manager, who promised to phone me back. Guess what... he didn't. I'm left paying £££ for services that do not work. Got a pointless complaint ref, that they have already emailed me telling me it's been resolved.

Yet AGAIN you have tried phoning me!, I have now reported you FOUR times for nuisance calls!! Dont you DARE respond with the usual guff about being ‘keen to know more’.. I am SICK OF YOU! It’s easier getting rid of Covid than you!!

Appalling customer service.

After leaving Virgin Media in April and cancelling my contract.

They then decided to sign me back up in October without my knowledge and hit me with a £15 missed payment and subsequently reported it to a credit agency which has affected me getting a property.

However I reported and complained about this issue 4 times and it was still not rectified despite them saying it would be.

I have now been told to wait 21 days and a further 28 days for it to be removed from my credit file.

There is no apology, no admittance of their error and absolute incompetence.

This has happened to many people across the UK, with many complaints logged on their website. With a generic response, it will take 21 days.

Not good enough.

Been lagging everyday with virgin

I honestly cannot believe I made the mistake of signing a broadband contract with Virgin Media without checking customer reviews first. The experience has been absolutely terrible.

The sales team made big promises and were full of smiles when selling the service — but the moment you need help, you’re left dealing with endless calls to customer service, receiving incorrect information, and wasting hours on the phone with no solution.

This is unacceptable and deeply frustrating. I feel completely let down and regret trusting this Rubbish company.

Please avoid them just get the portable hub internetwithout any contract!!!

DO NOT USE VIRGIN MEDIA. They will try and charge you for moving home. I am being evicted from my home. I wont be the biller payer at the new address but VM want to charge me £580 as a cancellation fee. What a joke of a company!!

Got sent out a kit for my moving day, the previous residents had Virgin. Plugged in my 'self set up kit'. Doesn't work. Now have to wait over a week for a technician. The one thing I didn't thing I would have to do! Awful company to deal with and can't get through to anyone who seems remotely capable of dealing with the problem. They say faulty cable. Well it was working 2 days before for the previous residents. They've messed up some admin with the move clearly and won't own up to it. I'm also an electrician. Checked the cables they are fine. Tried explaining this, but the man in India seemed unable to do much about it. Go figure.

This is without a doubt the worst company that I have dealt with. They hound you for money that you do not owe, and then say that they will reimburse you within 4 to 5 days, or 2 weeks via cheque, only to now be told it’s 45 days from the time you have logged a complaint, so that’s nearly 60 days from the overpayment.

Never in my life have I paid such a low life company for such a poor service.

They only gave a 1 star rating as I can’t give them a Zero..

Avoid this company at your peril.

I joined Virgin media since May through my neighbor on the basis that we will get £50 each
Having waited for few months without receiving the money, I called Virgin media customer service, their representative couldn’t be of help thereby giving me phone & email contact of Aklamio, told me that they handles such issues
I tried the number (02045866000) severally but not connecting, besides, I emailed, the automated reply: response was ‘we don’t monitor emails..won’t be able to reply’ I also tried their helpline portal, but got more frustrated. This is ridiculous and I’m so disappointed with Virgin Media in the first place for pushing me to this dubious organization without customer approach system
I’m sending this review so that potential new customers intending to join Virgin Media service will know that the joining incentive is a scam!! Be warned
So frustrating and disappointed

Update for Martin...thank you for your reply but having already spoken to pre installation and sales teams and told it's to extensive and expensive to sort the issue out the house has been listed as unserviceable and nothing will be done in future due to costs. Very frustrating when neighbours have the service. I don't feel ringing up again or adding to forum will help us get past the issue.

Having waited until broadband with current provider ended we were excited to get faster speeds with virgin media who had recently put cables in after years of waiting. The team came to do the pre installation work and said oh there is a blockage at the end of road so need to fix that first. Waited for new date for installation and thought great it will finally get done.

Nobody came...rang them up got passed back and forth to British then overseas teams and finally told oh yes it's not serviceable to your property because it's too expensive to sort out the blockage! Never heard anything so crazy and nobody decided to let us know. Be warned if anything goes wrong with cables they are highly unlikely to pay the money to resolve it... obviously giant company like virgin are short of cash! No apology, no customer service. The only decent employee was the initial sales man

Here we go with yet another update and another login issue.

Why do you keep doing the same old rubbish browser type login?

Here is another 1-star review to match your level of app service provided

So many cables and wires, they had to drill two holes for the cables. Once installed looked a mess with all cables and holes (still have the holes).
The app itself when looking for your TV Program’s so hard to find and recording a series is a pain.
Had 14 days to cancel without any fees to pay, which i called within 14 days and thought i had cancelled, but to my shock Virgin wanted £800, stating i had not cancelled.
After a month’s off calls with customers services they agreed on a settlement figure of £580, which i had to agree. Customer service are from abroad and so very bad with helping with your issue and they keep calling, in one day i had 3 calls for the same issue.
Be very careful if your thinking off getting
Virgin Media

Do not use virgin media. The customer service is appalling- it takes an hour on the phone system before they finally let you speak to someone and then they have virtually no answers. Have also been overcharged and they have no reason as to why it happend and all they can offer is a refund in 10 days which is just not good enough. We were also scammed woth the student deal just eat voucher which they will not let me redeem and I’ve been told conflicting advice by two operators now. Taking advantage of students and overcharging them without reason. Waste of time and money.

Been with them for a while, anytime there is an issue it is a constant hassle to get in touch, website goes around in circles bringing you to the same page over and over. When you phone it’s at least 29mins to get the automated system to understand who you need to speak with. Tried today to ask a simple question- what date did I join virgin in my previous address?? Still no answer. Started a Webchat where response time is 5 mins per answer. Only to be told although I passed sec for my existing address I didn’t for my previous and now my account is locked for an hour. Absolutely ridiculous!!! Worst customer service I have EVER come across. Will be leaving as soon as I can

I joined VirginMedia02 Business after being told I’d get extra features by linking an O2 business tariff. Two months in, it’s been a frustrating mess!

- No account access: I still can’t log in to my online business account.

- Inconsistent information: conflicting explanations on packages/features once linked to O2.

- No integration O2: the promised bundle benefits simply don’t exist in practice. I have been practically been misled.

- Paying for less than promised: he features that were sold to me have not materialised.

- Unstable broadband: service up and down like a yo-yo. I’ve dropped out of important client video calls.

- Slow fixes: broadband fix dates keep getting pushed back. When does these issues actually get resolved?

- Mis-selling: Sending me a single Deco unit isn’t a mesh; selling it as “extended coverage” for a whole property is misleading and has left me under-provisioned!

Because there is no real integration, I’ve had to liaise between O2 and VirginMedia myself just to bridge the gaps, only to be given different answers by each. I’ve wasted hours of my time trying to make this arrangement work for me.

As a small business, I need reliability and clear ownership of issues and challenges from my provider. SLAs mean nothing . Virgin Media has provided neither. I cannot recommend Virgin Media O2 Business.

Right now VirginMedia O2 is a liability and a risk to my business. So far it has cost me to be with them in lost time and effort trying to resolve issues on the phone with them.

Virgin media are a bunch of liars and their automated system is absolutely pants. I had to ring up 3 times yesterday 1st time phone put down on me after being lied to 2nd time phone put down because i said i wanted to speak to a manager 3 time time got put through to a so called manager got called a liar multiple times by that so called manager. They don't like being confronted about what they have said and he kept avoiding the question. They are the worst service provider going avoid like the black death they fob you off big time.

Trying to pay bill ha! Tells me the account number that we have ALWAYS HAD is wrong, err no its not.
Bot on phone so can't get anywhere with that either. The mind numbingly 02 merge thing is crap, I've lost count of how many times it tells me to verify email of which I've done, then it takes ne back and yep to verify email again. Totally 100% bloody useless as can't even sign into our account. So tell me virgin, just how do I get into my account?. Don't tell me to verify email as its a constant crappy loop that does not work . Not impressed at all . Oh and had no service ie.wifi (again).

We recently moved our new home and had contacted Virgin early on to inform them of the upcoming move. However, we ran into a problem with the entry time of getting into the new property this is where customer services became the usual nightmare (as if moving isn’t stressful enough), essentially all we wanted was to get the morning appointment changed to the afternoon, long story short it was a no and it would mean a 3 week wait for installation!! However, we somehow managed to get in touch with the engineer Ryan who went above and beyond to rescheduled his appointments to ensure we got sorted in the afternoon. He was an absolute pleasure to meet and nothing was too much trouble, the reason for the stars given was for Ryan a credit to Virgin.

I have phoned Virgin many times to try to change my package to a basic package.
At last I spoke to a lovely lady called Rewati.
She was amazing and solved my ongoing problems.
She was super efficient, polite and kind.
Please thank her for me.
Vivien

Money retention and delayed refund scam on an industrial corporate level which should not be allowed.
Virgin Media pay me my final bill credit now, not in 90 days time via a cheque in the post, that I have to chase you continuously for!
If customers acted this way the baliffs would've sent in.
Why are big corporates allowed to acting such a way?
What is the ombudsman not acting on this deceitful process experienced by so many customers?