3rd review, no product. PayPal dispute reveals fake tracking number.
This is my third review. Because I can’t seem to find the truth. PayPal verified that the tracking number I was sent is not even accurate.. They state that Amazon delivered it and Amazon denies it also.. I wrote a letter to Trustpilot because I feel like every time I post a one star review, it’s buried by a whole lot of perfect 4 star reviews within hours saying how wonderful the company is and how great their product is, but if you read through the lines, and go to the 1 star reviews, you see a bunch reviews that are people just like me. I also find it interesting how quickly they reply to me on here, but when I reach out to their Chatbot, it’s slow in coming, if even at all. Now they’re asking me to sign an affidavit that I never got the product after they changed the status to delivered, as soon as I started complain. Because they get to brag about using Trustpilot to give consumers a false sense of security,. I’m going to use Trustpilot to warn people not to buy this product unless you want to go through all the hassle I’ve gone through and many other people on here have also gone through. Just go straight to the 1 star reviews, and you’ll see actual customers Not the people in China making their own. Maybe this will help you determine if you feel comfortable trusting this product. They have ruined my faith in Trustpilot as well. I am also warning my 15,000 social media followers not to buy this product..
Reply from Baerskintactical
Hi Lisa,
We're very sorry to hear about the confusion and frustration you’ve experienced with your order. We understand how unsettling it is when there are discrepancies with delivery information, and we appreciate you bringing this to our attention.
On our end, the order status indicates that your package has been delivered. In order to act according to our standard procedures, we require additional documents to verify the situation, especially since the tracking details provided do not align. We realize this may add further inconvenience, and we apologize for that.
Since you’ve initiated a dispute with PayPal, we’ve also started a buyer protection application regarding your order. Your funds are currently held in escrow during the investigation, so we are unable to take further action until the dispute is resolved or closed.
Rest assured, both our dispute specialists and the PayPal team are working diligently to resolve this fairly and as quickly as possible. All communication regarding the dispute will be handled directly through PayPal until a resolution is reached.
Thank you for your patience and for sharing your experience. We are committed to improving our processes and delivering better service to all our customers.
If you have any further questions or would like to discuss your situation in more detail, please contact me at stephanie@baerskinhoodie.com.
All the best,
Stephanie
