Please avoid this company — both their products and customer service are disappointing.
Please avoid this company — both their products and customer service are disappointing.
I bought their dishwasher tablets, laundry sheets, and laundry liquid. The dishwasher tablets were especially bad: my dishes came out just as dirty as they went in, even though I rinsed them beforehand. Worse, everything — dishes and dishwasher — was coated in white powder. It took several wash cycles to clean up the mess.
I reached out to customer service within a few days of receiving the order, requesting a refund. I had to email them three times before getting a response. They asked me to try cleaning the filter with baking soda and explained that switching to eco products might take an adjustment. I followed instructions but didn’t want to waste more time and water on a product that clearly didn’t work.
I replied a bit later (I was away), and now they’re refusing the refund because “more than 30 days” have passed — even though I requested it within the time limit. They’re only offering store credit to buy the same ineffective products.
This feels like a deliberate tactic to avoid giving refunds. Unethical, disappointing, and a complete waste of money.
