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Recent reviews

Lee Wolf

Lee Wolf

Rated 1 out of 5 stars

FRAUDULENT DEFAULT, AGREED COMPENSATION DENIED, ILLEGAL GDPR BREACHES - NOW ESCALATED TO UK REGULATORS. ​I am formally documenting Lycamobile's extreme misconduct. This is not a simple billing dispute; this is a case of sustained legal and regulatory failure. ​1. Fraudulent Credit Default: Lycamobile placed a fraudulent default on my credit file for a £72 debt despite their own contradictory internal billing and admitting the account was in credit. ​2. Breach of Contract / Bad Faith: Lycamobile's complaints handler formally agreed in writing to a £100 compensation payment to resolve the distress caused by the default. After I accepted, Lycamobile failed to process the payment and has gone completely silent. This is an act of bad faith and a refusal to honor their own settlement offer. ​3. Illegal GDPR Breach: Lycamobile has repeatedly refused to comply with my Subject Access Request (SAR), which is an illegal denial of my data rights. Furthermore, internal correspondence confirms my personal data is being processed by an external, India-based complaints handler, raising significant security concerns. ​This matter has now been escalated to both of the UK's regulatory bodies: ​CISAS (Communications Ombudsman): Seeking a mandatory order for the immediate and verifiable removal of the fraudulent default and an increased compensatory award due to Lycamobile's deliberate delay. ​ICO (Information Commissioner’s Office): Seeking formal enforcement action and an investigation into Lycamobile's illegal failure to comply with the SAR and the security practices surrounding my data. ​Warning to Consumers: Do not trust this company. They have a documented history of financial and compliance failures (see public records regarding their subsidiaries), and they will not hesitate to damage your financial reputation and ignore your legal rights. I will update this review with the final ruling from the regulators.