BankFive Reviews 5,146

I had a good experience updating my CD. I don’t understand why the person doing the transaction needs to get permission to change the rate.

Jim Hanewich was amazing to work with! He was very responsive to emails and was very patient throughout the process. Explained things in a way that was easy to understand and kept us updated throughou... See more

I had an amazing experience all thanks to my awesome loan officer Miguel and his team. I would recommend everyone to use his services because he goes above and beyond and his expertise level in the fi... See more

Jim Hanewich and his team were phenomenal to work with. My wife and I were moving from out of state and Jim helped make the process smooth and less stressful. Jim was available any time (even after ho... See more

You never have enough staff. The drive thru's are long waits, especially the one in Somerset. And especially on a Saturday. Your hours are ridiculous. Closing so early during the weekday, at 3 and... See more

It for me, was very informative. I placed myself into a position that everything seemingly lined up. Down to the question in this email , “how was your buying experience “. I find some employees more... See more

BankFive provided an interest-free loan to my partner and me so we could afford to have an energy-efficient heat/hot water system installed through RISE. I'm extremely grateful for this loan and am p... See more

I was on hold for quite sometime. The what appears to be lack of communication’s ,had me back and forth between customer service and in-person for a full afternoon. The atm was not working to activate... See more

The parking lot is horrible to navigate! I was looking for Canadian currency and called ahead to make sure they had it. Got there about 10 minutes later and she told me it was all sold out. I suggeste... See more

Michelle made my experience GREAT. She and her team are so organized, they executed this loan seamlessly. I never worried that things weren’t being attended as they were in constant communication abou... See more

The young lady that took care of me was very helpful, patient and polite. She did everything necessary to make sure I was able to complete the transaction I was there for. I have been a Bank 5 custome... See more

I only gave 3 stars because my checking account does not update on weekends. I balance my checkbook every night, and it’s frustrating that I have to wait until Monday for accurate information. This... See more

Jim Hanewich is the best! He helped make my first purchase easy and stress free. He is incredibly attentive and frequently checked in even on weekends. The process was smooth and stress from start to... See more

I enjoyed working with Hailee Cabral completing the closing of my HELOC. She was very professional and informative. She explained everything and answered all my questions pertaining to my needs. I... See more

The only concern that I have is that I wasn’t aware that I had a hold on my card and was embarrassed when w tried to use my card and it declined. I usually get a call or text from the bank of any sus... See more

One branch was unable to assist, but did reach out to another branch that could. They were fully prepared by the time I made to the second branch and was only in the building for 3 minutes.

Alexis was amazing! She helped me get direct deposit information for my out of state job and I appreciate her so much! Professional and quick. Thank you Alexis!

Bank Five has an awesome Loan Officer named Michelle M. Guertin!! Her clients came to my open house and submitted an offer. Upon calling Michelle, she answered with a pleasant inviting voice. I infor... See more

The folks at the County St. branch are consistently very friendly, patient, and efficient. I always enjoy the experience.

What a pleasure it was doing business at the Somerset Office this morning! Personal Banker Saleigh was both personable and professional! Handled my multi - transactions with Accuracy & Pride !... See more

iam 1 week into this bank its too soon to give you a review as you requested, can you send me a review in 4 to 6 weeks whitch probley would be more intune towards your liking sincerly ken martin

We loved the one on one experience and the staff is great. I forgot his name but young guy on Acushnet ave. I’m looking forward to a great bank. And all the tellers are always nice

Very nice people but the waiting time is a lot 1 person at each place wish there was a little more help!

They listened my needs. They were very professional and patient. Also very respectful.

Great bank! Safe and secure. App is a bit confusing to use but overall good

Always a good when walking into a branch. Greeted with prompt service and the warmth of the community in which you serve.

Brittany, have answered all my commercial loans related questions, being able to explain al lending components, risk rating, overall she was amazing, she's definitely represented the Bank5 with gratit... See more

I opened up a CD account to get better % on my money and the staff was helpful.

I'm grateful to all the kind workers who have been patient to me since this is all new for me even when I'm asking constant questions or get confused on something they take time to explain it so I und... See more

Came to open an account and Sara was super helpful! Thank you!

Very helpful people with the ability to do the job correctly. Friendly as well.

My request was accepted and facilitated seamlessly, professionally and courteously. Thank you Branden Miller

The assistant manager was very helpful with our organization needs and was extremely professional and assisted us in completing the needed documents

Friendly bank teller, no waiting

They were very pleasant and helpful.

Susana helped provide me with all of my options and took the stress out of refinancing my home. She was patient and answered all of my questions. Emails were answered quickly and she even reached out... See more

Veronica medeiros was an angel. I unfortunately was in an medical emergency situation stuck abroad with a dislocated hip and because I had no access to my savings account to transfer money to checking... See more

Staff is very cooperative pass my check quickly Miss Nathiya is very polite and answer my calls every time when I need their help about my banking quiries.

Jim hanowich in the wrentham office is awesome he takes care of everything keeps his word excellent to work with very efficient him and his team

Great bank! Made my state switch easy and without a hassle. This helped me focus on my move as I didn’t have to do much to change all my info. Would recommend.