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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They particularly appreciate the high-quality service and the staff's helpfulness. People highlight the team's ability to quickly resolve issues, often going above and beyond to ensure customer satisfaction. Consumers also value the prompt response times and the personalized support they receive, with staff members being patient and understanding. However, some consumers report concerns regarding refunds and response time. While many praise the speed of support, others have experienced longer wait times, especially when dealing with more complex issues. Some reviewers express frustration with the consistency of customer service, noting that the quality of support can vary.

Based on these reviews

Rated 4 out of 5 stars

When ever I have experienced an issues (usually through a lack of knowledge on my end) the support staff have always been so quick and kind with their assistance. I am always able to get my server... See more

Company replied

Rated 4 out of 5 stars

Hunter W, Holly P, Roselynn D and the support are really friendly and it's always a pleasure to talk to them. They do their best to help and stay patient with me even when I take a little to underst... See more

Rated 5 out of 5 stars

These guys offer fantastic support, and have always saved me and my map when i do silly things/updates and broke my server. The team are really nice to talk to, know their stuff and within reason ar... See more

Company replied

Rated 5 out of 5 stars

Wholeheartedly recommend Apex support, whenever we had an issue, they were super nice and fast to resolve, even if sometimes it may not have been Apex issue but Minecraft bugrock itself. We've been us... See more

Company replied

Rated 5 out of 5 stars

Apex is so easy to use and if I ever get lost (which is a lot because I'm a noob) they are always here to help and navigate me patiently through all my problems. Very helpful and super friendly!

Company replied

Rated 5 out of 5 stars

I’ve been hosting with Apex for over three years now, and honestly, I don’t know what I’d do without the incredible team working there. Not only have they helped me with small things—like today, ass... See more

Company replied

Rated 5 out of 5 stars

Marco Padilla is the man I mean he fixed an issue I've been having for two days since owning the server and it runs flawlessly now thanks again Marco you have no idea how much this means for our group... See more

Company replied

Rated 5 out of 5 stars

Eduardo helped me in my time of need! His customer service skills were fantastic and he helped me when having account issues. I will always be an Apex customer!

Company replied

Rated 3 out of 5 stars

Good service I guess but you guys literally profit off lazyness, I could get a server 10x better in specs, hardware etcetera on a better host for the same price.

Company replied

Rated 5 out of 5 stars

Incredibly friendly staff and fast response times all around the clock even on low priority tickets! Everyone seems professional and always eager to help with any problems. Special thank to everyon... See more

Company replied

Rated 5 out of 5 stars

Out of all the Minecraft hosting servers I have used MCProHosting over delivers every single time. I have utilized numerous hosting companies for Minecraft and none of which can even touch the amazin... See more

Rated 5 out of 5 stars

My server got just got migrated to Apex Hosting. There was a small hiccup in the migration related to unrecognized characters in my world name, but the support staff (Juan) quickly diagnosed the issu... See more

Company replied

Rated 5 out of 5 stars

Incredible all the way. The server setup was soooo easy to and understand. I also used the mod pack creation service and within an hour, boom, I had my mods on my server. Support is absolutely stunnin... See more

Company replied

Rated 5 out of 5 stars

The customer service support at this company is astonishing! They have live chats for tickets instead of waiting days or weeks for a reply! They will help with the best of their knowledge and point yo... See more

Rated 5 out of 5 stars

Cameron was probably the best support agent i've ever dealt with He sat with me the entire time and made sure everything was right. He went out of his way to deliver excellent customer service as we... See more

Rated 5 out of 5 stars

don’t know how to run a server or really know much about pc stuff but these guys always have my problems solved no matter what , 10/10

Company replied

Rated 5 out of 5 stars

As others have mentioned, Apex Hosting lost all of my server data of 3 years. Make sure to always take backups of everything you care about because these big companies have proved to be incompetent.... See more

Company replied

Rated 5 out of 5 stars

As always your helpdeak are very fast to respond unlike other services which are similar to yours that take days. And my issues was resolved without me having to even do anything. Top service.... See more

Rated 5 out of 5 stars

I've been using Apex Hosting ever since 2020/21. Everything works like a charm and the staff is always there to provide support for all sorts of issues. I would greatly recommend this hosting servic... See more

Company replied

Rated 5 out of 5 stars

The customer service is excellent. I have one of the cheaper subscription plans, but still I get very quick and effective support. I've never had to wait for more than 30 minutes for a respons... See more

Company replied

Rated 3 out of 5 stars

I’d like to say apex hosting is good most of the time I’d say 85% to 90% of the time but when the server goes down or when changing to a new mod pack the customer support tickets are dreadfully slow l... See more

Company replied

Rated 5 out of 5 stars

I have never in my nearly thirty years of existence on this Gods forsaken planet; actually enjoyed speaking with Support from any company. Roselynn D. did a FANTASTIC job at supporting me. We w... See more

Rated 5 out of 5 stars

The customer support is amazing! Not only are they quick and readily available, but they have helped me with several of my issues efficiently. So far I am really impressed and will continue to use the... See more

Company replied

Rated 5 out of 5 stars

I was struggling for almost an hour before contacting support. I talked to Santiago who was amazing, although it took a little while to go through the possible issues it was alot shorter than before.... See more

Company replied

Rated 3 out of 5 stars
Verified

Don’t get me wrong, I really do want to give you 5 stars, but I’ve been experiencing issues like crazy. There’s a script thing that keeps reappearing on top of my ark server folder that seems to look... See more

Company replied

Rated 5 out of 5 stars

So I needed our server updated from 1.18.2 to 1.19.3! I didn't expect the process to be done in a single day or even half a day at that! So the fact that Ash got it done right away and read into e... See more

Rated 5 out of 5 stars

Adam was available instantly. He was patient and let me know right away what the best option was. I'm excited to be a new MCPH server owner. I upgraded to the Herobrine package just to support your te... See more

Rated 5 out of 5 stars

Helping maintain a friends server. every time I've had any issue with it I've been able to comfortably reach out and have someone responding and helping fix whatever the problem is in no time at all

Company replied

Rated 5 out of 5 stars

Agent Roselynn D. fixed my issue quickly and I am able to reach the server once more to play games with my friends. I really appreciate the hardwork of the MCProHosting team. Thank you so much for... See more

Rated 5 out of 5 stars

quick helpful without any trouble or extra explaining, solved my problem within 3minutes thanks bro give this guy more money NOW

Company replied

Rated 5 out of 5 stars

Despite not having a lot of experience with Valheim servers, Roselynn D. tried her utmost to fix my issues, and even gave me the correct information to resolve it, as the old data I was adding to the... See more

Rated 5 out of 5 stars

they took the time to look up the issue quicky. and when i told them it was for me and a friend they even waited to make sure the other person could join even after the issue was solved. they went bey... See more

Rated 5 out of 5 stars

Any problems I have get fixed within 15mins due to there messaging system!

Company replied

Rated 5 out of 5 stars

Zachary K, was really good at explaining what I needed to do, worded it perfectly and explained and resolved my errors.

Company replied

Rated 5 out of 5 stars

Truthfully I have never had a better server experience then this the staff is helpful kind and wonderful They sit down help you through it and even to the point of doing things outside of their regula... See more

Company replied

Rated 5 out of 5 stars

Cant be more happy! I thought I lost my world when updating my server! Roselynn D. has been an absolute star with helpful information and uploaded all the necessary files back up where they need to be... See more

Rated 3 out of 5 stars

It's a great service and all but there are better ones out there that give better deals for Minecraft servers. Also the excessive player slots are unneeded when all ya want is a ram upgrade. And I bet... See more

Company replied

Rated 3 out of 5 stars

Apex provides some of the best hardware and uptime. However, the pricing is just so high. I wouldn't recommend you use Apex for small servers such as you playing with friends, many other hosts pro... See more

Company replied

Rated 3 out of 5 stars

Their agents are nice, the server is fine, but I having problems, weird problems with the server, and they took quite long to fix. And while talking to them, all of them doesn't seem to be on the same... See more

Company replied

Rated 3 out of 5 stars

I had an issue with support but it was quickly resolved - they answer quickly, and even when there are issues effectively resolve them. Shoutout to Alex R. for quickly helping me on the live chat! A... See more

Rated 3 out of 5 stars

It only succeeds in running a server. If you added mods or plugins, or have a large amount of people playing, it just falls apart on itself. Even after purchasing the higher tiers to increase the RAM... See more

Rated 3 out of 5 stars

Their automatic plugin service don't work. Plugins do work if you find them manually though. Their customer service is hit or miss. Some of them are really competent and nice, others don't even bother... See more

Company replied

Rated 3 out of 5 stars

I have been having an issue for the past few days and no one could help at all, i was kinda bothered a lot by the long wait time on my ticket, even when i did get a response the issue was never fixed.... See more

Rated 3 out of 5 stars
Verified

I have used MCProHosting for a few years off and on and I am usually pretty happy with the quality of the services. This most recent time however was a little worrying when I got charged after canceli... See more

Company replied

Rated 2 out of 5 stars

Two years ago, these guys were STELLAR. Today, it'as a bunch of amateurs who can't even get me into their own system. And i use LASTPASS (that copies your password as you type it so there's NO POS... See more

Company replied

Rated 5 out of 5 stars

Cant Say enough how amazing this company is. Weather its a huge issue or a minor. Staff are very quick, and most importantly actually CARE about helping and NEVER make you feel bad for not knowing som... See more

Company replied

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Company details

  1. #58 of 101 best companies in Gaming service Provider
  2. #43 of 64 best companies in Web Hosting Company

Written by the company

Apex Hosting's mission is to be the leader in hosting Minecraft servers through dedication to customer support and education.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

Great service over the years.

I've been using Apex Hosting ever since 2020/21.
Everything works like a charm and the staff is always there to provide support for all sorts of issues.
I would greatly recommend this hosting service, as it never failed once and it always offers great performance.

July 3, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello!

Thank you so much for your continued trust and support over the years! We're truly grateful to have been part of your journey since 2020/2021. It's wonderful to hear that everything has been running smoothly and that our team has been able to assist whenever needed.

We truly appreciate your recommendation and look forward to continuing to provide you with the same great performance and service!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

I LOVE BENJI (Benjamin Davis) PLEASE…

I LOVE BENJI (Benjamin Davis) PLEASE GIVE A RAISE, MAKE HIM CEO PLEASE!!!!!

July 2, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello!

We're really glad to hear that Benjamin was such a big help, we’ll be sure to pass your kind words along to him! 😊

If you ever have any questions or need anything else, don’t hesitate to reach out. We’re always here to help!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

You should give Benjamin Davis a raise…

You should give Benjamin Davis a raise for his amazing 4am work on our server. We appreciate you Benjamin <3

July 2, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Scarlett!

Thank you so much for the kind words! We're glad to hear that Benjamin was able to assist you, even at 4 AM! We'll be sure to pass your appreciation along to him. It means a lot to our team to know their efforts are recognized and valued.

If there's ever anything else we can help with, don't hesitate to reach out.

Best regards,
Apex Hosting

Rated 3 out of 5 stars
Verified

Don’t get me wrong

Don’t get me wrong, I really do want to give you 5 stars, but I’ve been experiencing issues like crazy. There’s a script thing that keeps reappearing on top of my ark server folder that seems to look like it’s a faded blue color, and every time thats there, none of my progress saves, and I have to rewrite the lines of code from start again. I wish it explained more, I know it’s definitely a issue on my end, and you probably did nothing wrong at all and I apologize for that, but it took me way longer to understand/ took me a bunch of videos and searches to finally understand/get things to work with a 85% probability rather than the original 15% of successfully saving my edit/stat changes. Honestly besides all that, it’s 5 star but I’m still having issues getting events to work and I’m still unable to access my admin commands… :(
(ark server)

June 30, 2025
Apex Hosting logo

Reply from Apex Hosting

Hello Alex!

Thank you for taking the time to share your experience. We're really sorry to hear about the issues you've been facing with your ARK server. It sounds incredibly frustrating, and we truly appreciate your patience and determination in trying to resolve it.

Please don’t hesitate to reach out to our support team either via chat or ticket. We're here 24/7 and would be more than happy to take a closer look and assist you in troubleshooting those persistent saving issues, event configurations, and admin command access.

Best regards,
Apex Hosting

Rated 5 out of 5 stars
Verified

Excellent service

Excellent service, excellent server performance, would HIGHLY recommend.

June 30, 2025
Apex Hosting logo

Reply from Apex Hosting

Hello Half!

Thank you so much for the kind words! We're very glad to hear that you're enjoying both the service and server performance. Your recommendation truly means a lot to us.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

THE GOAT

Yo Matias D. the GOAT he responded instantly and had the answers i was looking for 5 stars

June 25, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Joel!

Thank you for the awesome shoutout! We're glad to hear that Matias was able to jump in right away and provide exactly what you needed. We'll be sure to pass along the kind words; he'll really appreciate it!

If you ever need anything else, feel free to reach out again!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

quick helpful without any trouble or…

quick helpful without any trouble or extra explaining, solved my problem within 3minutes thanks bro give this guy more money NOW

June 21, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello חיים קניאס!

Thank you for sharing your experience with us! We're glad to know our team was able to help you swiftly with your concern.

Feel free to reach out to our support team again for any other concerns or questions you may have in the future!

Best Regards,
Apex Hosting

Rated 1 out of 5 stars

Lost years of my daughter's work in…

Lost years of my daughter's work in Minecraft on a hosted server. Search and you'll see it's an issue that they have been losing data and backups and they don't know why. Resetting worlds. Support literally says they don't know what is going on. Stay away and find another hosting provider.

Update:
Their response to this is priceless. They don't know what is happening on their own network.

-----------------
From support:
Hello, Robert!

It's quite odd that the mods were randomly removed, especially since there were no logs in the server audit log stating that files had been removed!

Let us know if uploading the mods resolved the issues!
Kind regards,

Ben
Technical Support Operator
Apex Hosting

—————————

Hello, Robert!

It is strange that this happens because as you can see in “Audit” you can find all the logs that were made on your server.

Also we are very sorry that you are experiencing this problem, we can try to refer it to our developers to determine what was the cause of it , let us know if you would be ok with that.
Kinds regards,

Marco
Technical Support Operator
Apex Hosting

June 15, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Robert!

We’re very sorry to hear about your experience. Losing a Minecraft world, especially one built over years, is incredibly frustrating, and we completely understand how upsetting this must be for your daughter.

Our team takes data integrity very seriously, and we’re constantly working to improve the reliability of our backup and storage systems. While cases like this are rare, we know how important it is to understand what went wrong and do everything we can to help.

We’ve sent a request for more information so we can review your specific case and investigate what happened with the files. If you're able to provide that, we’d be more than happy to take a closer look and assist further!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Helping maintain a friends server

Helping maintain a friends server. every time I've had any issue with it I've been able to comfortably reach out and have someone responding and helping fix whatever the problem is in no time at all

June 12, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Anthony!

Thank you so much for sharing your experience! We're really glad to hear that you've felt comfortable reaching out to our team and that we've been able to assist you quickly and effectively. Helping you and your friends enjoy your server without hassle is exactly what we're here for.

If you ever need anything else, don't hesitate to reach out again, we're always happy to help!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Satisfied Customer (grateful for great technical support teams!)

Not only is the server easy to set up and use, they have a slew of very helpful, accurate, and conveniently available tutorials for users unfamiliar with their interfaces. I have had to speak with technical support on a few occasions and they are extremely quick and helpful. I cant recommend this terrific team enough!

June 5, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello, Alex!

Thank you so much for your feedback. We're glad our support team was able to help you with your concerns! If ever you have any other questions in the future you know where to reach us :)

Kind regards,
Apex Hosting!

Rated 1 out of 5 stars

Bad hosting the server in singapore …

Bad hosting the server in singapore locaiton it from netherland and some player got high ping and they didnt refunds

June 5, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello, MengLeang!

We're sorry to hear that some players experienced high ping on your server, please contact our support team through our website so we can better assist you with this issue.

Regarding the refund, our Terms of Service include a 7-day refund window after a purchase or renewal. Unfortunately, once that time has passed, we’re unable to issue a refund regardless of the reason.

Feel free to reach out to us for any other concerns as well!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

great customer service!

great response time when it comes to customer support. staff was clear and concise with their wording in helping me solve my problem not to mention they were super friendly!!

May 31, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Linda,

Thank you for your feedback! Providing a fast and efficient support is one of our utmost priorities, we are extremely happy to see we were able to help resolve your problem. Please do not hesitate to contact us back if you need further assistance!

Best regards,
Apex Hosting

Rated 1 out of 5 stars

They only want your money

After paying for years, my servers were not used for a complete year, I asked for a refund, and they said no, I was 3 days too late according to their service policies. After years of paiments... you can believe it? Bunch of thieves. They only want your money, no empathy, no understanding, nothing to do, I probably sent them over 1000$ until the beginning, and they say no to refund 3 months... because of 3 days.

May 27, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Emmanuel!

Thank you for taking the time to share your feedback. We truly regret that this situation has left you feeling disappointed, especially after being a long-time customer.

While we understand your concerns, our Terms of Service include a 7-day refund window after a purchase or renewal. Unfortunately, once that time has passed, we’re unable to issue a refund, regardless of whether the server was actively used. This is because we still allocate resources, maintain the infrastructure, and keep the service running continuously to ensure it remains online and accessible at any time.

These policies are in place to remain consistent and fair for all customers, and while we can’t make exceptions, we do sincerely appreciate your support over the years, so please feel free to reach out to our support team, and we’ll be happy to explore any options available to ensure your continued satisfaction with our service.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Support

Support
The support staff are very fast and helpful i had 0 issues and they resolved my issues quickly and effectively

May 20, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Zachary!

Thanks so much for the kind words! We're really glad to hear our support team could help you out quickly and effectively. If you ever need anything else, we're here for you!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Amazing support staff

Incredibly friendly staff and fast response times all around the clock even on low priority tickets! Everyone seems professional and always eager to help with any problems.

Special thank to everyone in the support team that has been a huge help to me over the past few years!

May 18, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Maija!

Thank you so much for taking the time to share your kind words! We're glad to hear that you've had such a positive experience with our support team over the years. It truly means a lot to know that our team's friendliness, professionalism, and dedication have made a lasting impact.

We'll be sure to pass your thanks along to everyone in support, they’ll be happy to hear it! If there's ever anything else you need, don't hesitate to reach out!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Fast response

May 18, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Near,

Thank you for your feedback! We are very glad to see you had a positive experience with our customer service. Providing a fast support is one of our top priorities and something we take great pride in.

If there's anything else we can assist you with in the future, please don’t hesitate to reach out!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Excellent, HUMAN service

The customer service is excellent. I have one of the cheaper subscription plans, but still I get very quick and effective support. I've never had to wait for more than 30 minutes for a response, any time of the day. This goes to show that every customer is served well.

It's very nice to have real human beings helping you with every problem you may encounter; from silly oversights on my end to more complex ftp connection issues, they were there to help!

This is very refreshing, and a contrast to the useless, fully automated customer service from other companies i've dealt with. Hats off to all of you!

Best regards,

Arend

May 16, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Arend,

Thank you for the kind words, we are very glad that you have had a great experience with our services! We appreciate your feedback as it helps us ensure that we provide the best support for every case no matter how simple or complex.

We will be more than happy to help if you need assistance!

Once again thank you for your feedback.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Brandong was a great CS

May 1, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Burak!

Thanks so much for the kind words! We're glad to hear Brandon provided great support, we'll be sure to pass this along to them.
Feel free to contact us again if you need assistance!

Best regards,
Apex Hosting

Rated 5 out of 5 stars

I was struggling for almost an hour…

I was struggling for almost an hour before contacting support. I talked to Santiago who was amazing, although it took a little while to go through the possible issues it was alot shorter than before. Very good customer service and it truly helped so much.

April 30, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Tim,

We are always here to help whenever you need some extra assistance with your server, we thank you for the kind words and we are very glad to see we were able to assist you with this! We hope you enjoy playing on your server and feel free to contact us whenever you need.

Thank you again for taking the time to write this review, it means a lot to us.

Best regards,
Apex Hosting

Rated 5 out of 5 stars

Apex’s support is so helpful and fast

Apex’s support is so helpful and fast! I would definitely recommend them as a hosting service because even though their servers are not always perfect, they are always willing to help

April 18, 2025
Unprompted review
Apex Hosting logo

Reply from Apex Hosting

Hello Charlie!

Thank you so much for the kind words! We really appreciate your understanding and honesty, we’re always here to help however we can. It means a lot to hear that our support made a positive difference for you.
Thanks again for recommending us!

Best regards,
Apex Hosting

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