The shakes are tasty, filling, and also give me better energy. I've felt less sluggish since I've started drinking the Biome Secret shakes every day. I personally enjoy both flavors and alternate bet... See more
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Review summary
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Company details
- #33 of 78 best companies in Fitness and Nutrition Service
- #75 of 158 best companies in Vitamin and Supplements Store
Written by the company
All the vitamins & nutrition you need for weight loss, without tasting like (gr)ass. Biome secret combines 27 essential vitamins and minerals with 42g of protein and 9g of fiber to help you stay on track of your weight goals. The only weight loss shake using clinically backed studies.
Contact info
United States
- support@biomesecret.com
- biomesecret.com
Replied to 43% of negative reviews
Typically replies within 1 month
Shakes taste great and are a great meal…
Shakes taste great and are a great meal replacement. I am replacing one meal a day with the shakes along with exercise and have lost 8 lbs in 2 weeks.
Shakes taste great
Shakes taste great. Shipping is super fast. Would recommend and am very satisfied.
Too gloopy and sweet!
The shakes are too sweet and don't mix easily. I have to add kefir or sour tasting equivalent to tone down the horrible sweetness of the drinks. I cannot work out how to cancel my subscription or return an order for a full refund - I will not be able to consume the entire first order let alone the second. Please help!

Reply from Biome Secret
The products from Biome are great.
Everything was handled perfectly with Biome Secret regarding customer service and the online ordering experience. When I initially ordered, I did not realize that I was also signing up auto refills.
At this time I am not able to receive an order monthly. I would be happy to return what I have to you. There is no issue with the product. I am just not in a position personally.
Thank you for reaching out.
Kind regards,
Judy Watkins
I cannot choke the caramel shake down
I cannot choke the caramel shake down. It thickens up so much it’s difficult to swallow like you are drinking gelatin-even after you had lots of extra water. Why does it contain seed oils? That’s exactly what we are instructed to not consume. They are SUPER aggressive with “refilling your subscription” and you don’t have time before they charge your card again to even finish the first order. Super disappointed. And after reading these reviews on trust pilot, I wish I had read these and not their own. Bummer and expensive one at that! They wouldn’t refund the second bath even though I cancelled (I was too late they said).

Reply from Biome Secret
Clear communication
Clear communication. Easy order management and delivery.
Not impressed with the products
Update:
The company reached out to me about my 1-star review. They offered a 50% refund on the product and a 100% credit towards future products if I adjusted my review. While I appreciate the follow up I am not impressed that I had to write a 1-star review to get a response, even after emails to them originally looking for assistance. I accepted the 50% refund. I appreciate that effort to correct a product that does not work and will give them a 2-star review for the attempt.
Original review: Not impressed with the products. And they do not work as claimed on the website. Plus, the shakes are full of seed oils - that I’ve now discovered…so Non-Healthy. Also, don’t order the Vanilla Carmel shake as it is too thick to drink. Even when adding extra water. Expressed a concern to the company and they were not helpful. Chocolate shake mixes like a shake. And to do a return you have to send the product to Germany - even though the product was shipped to me from a location in the US…
Excellent tasting product
Excellent tasting product. Mixes well and keeps me full. I look forward to drinking it! I feel less bloated I’ve lost a couple of pounds and my skin is clearing a bit! Would certainly recommend!
Shipping was fast and received them…
Shipping was fast and received them within a few days. I ordered the chocolate and the taste wasn’t my favorite at first but once I figured out that if I drank it really cold, I liked it. I’ve lost about 4 pounds so far.
HORRIBLE
HORRIBLE! Product made me nauseous. I tried for weeks and nothing changed. I had my husband try and did not work for him. I contacted customer service for refund. It would cost me $900 to return!!! Absolutely unacceptable for a reputable brand to not offer a reasonable return policy. DON’T PURCHASE!!
Very quick delivery
Very quick delivery, tasty, palatable. Very filling meal replacement.
I ordered the metabolism booster and…
I ordered the metabolism booster and the shakes.
I can tell the met. booster is working, not on edge like coffee but a nice gradual increase in energy. The shakes are surprisingly tasty and filling.
This company is based in Germany
This company is based in Germany, so if you do not quickly discontinue their auto send scheme, you receive unwanted product and must pay $106 to send it back to Germany whereby they "refund" a mere $59. don't fall for it. Choose another product.

Reply from Biome Secret
Biome Secret Shakes
Your shakes are tasty and filling.I had trouble making them in a shaker glass. The part near the spout did not melt when shaken Had to resort to drinking half a bag at a time. Had forgotten about the stirrer. I do like using it. Haven't used it long enough to see what it does for me.
Shakes are filling, nutritious, and easy to make
Shakes are filling and nutritious and easy to make.
I’ve had a great experience with the…
I’ve had a great experience with the company and the shakes. Both flavors are tasty but chocolate is my favorite!
A shake that actually helps with why loss AND tastes decent
I have an extremely hard time finding meal replacement shakes that actually taste good AND help you lose weight. Down 8 pounds so far!
This product taste great and absolutely…
This product taste great and absolutely feeling. I definitely would highly recommend for a plant based protein replacement meal. To order this product. I love it.
Easy to order and easy to make, great taste
Easy to order and easy to make. Good taste. I lost 5 pounds the first two weeks.
Stomach cramps and diarrhea !
After trying the shake as instructed, I developed stomach cramps and experienced diarrhea the entire day. I tried both flavors (chocolate and caramel vanilla) on different days with the same results. No thanks!! Also asked to return and can only do so if master is unopened and is shipped to Germany.
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