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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's staff for their politeness, professionalism, and clarity in explaining policies. Consumers appreciate the ease and simplicity of the service, both online and over the phone, highlighting the user-friendly website and quick purchase process. People also value the competitive pricing and the feeling of receiving great value for their money. The positive user experience extends to customer service, where reviewers report helpful and patient interactions with agents. Consumers feel that the company goes the extra mile to ensure they have the best coverage for their needs. The ability to easily amend or upgrade policies and the straightforward nature of the insurance terms are also frequently mentioned as benefits.

Based on these reviews

Rated 5 out of 5 stars
Verified

I needed to book a second trip's cover and found them really polite helpful and clear . It's especially useful for me as I have in last year developed a disability so I am unused to having so much to... See more

Rated 5 out of 5 stars
Verified

After asking chat gpt for multi trip holiday insurance companies that are reasonably priced, Coverwise came up. I compared the cost with multiple companies, and chose them for value for money. Hopef... See more

Rated 5 out of 5 stars
Verified

I called to renew my cover as it was due to expire mid trip happening next month. The agent I spoke to (I think she was called Hannah?) was helpful and managed to find a solution for my query. I now h... See more

Rated 5 out of 5 stars
Verified

Helpful and polite customer service agents over the telephone. Easy to do online and the prices are good. I have been using Coverwise for a few years now and have never had any issues.

Rated 5 out of 5 stars
Verified

I’ve never had to actually make a claim yet (touch wood) but they’re my go to for pricing on travel insurance. I tried compare sites and even my ‘perks at work’ sites with a discount, but nothing ever... See more

Rated 5 out of 5 stars
Verified

I needed to make some minor changes upon renewal and the customer service was excellent. The person who took my call was knowledgeable, understanding and very friendly. I felt like a valued customer -... See more

Rated 3 out of 5 stars
Verified

Dislike the increase in premium for having been to doctor re. heavy periods, and wanting to change contraceptive coil. It will have no impact on my liklihood of making a claim, yet put my premium up... See more

Rated 5 out of 5 stars
Verified

The website is easy to negotiate and the cost is far less than that offered by the travel agent. This is the second time I have decided to insure a holiday with Coverwise.

Rated 5 out of 5 stars
Verified

Easy to use site, great details about levels of cover but not loads of overwhelming small print. Value for money with all the things I need covered. Have used this company on a few occasions. Al... See more

Rated 5 out of 5 stars
Verified

I had contacted Coverwise to see if our current travel insurance covered Winter activities for our upcoming trip to Lapland. I was already fairly aware they wasn't the case, however the agent I spoke... See more

Rated 5 out of 5 stars
Verified

Quick simple to use great value for money have used this company many times and on one occasion we had to have a hospital visit and fix a broken ankle whilst on holiday. No issues at all paid 50 euros... See more

Rated 5 out of 5 stars
Verified

Very competent operator, my cover was arranged in a short time I’ve used coverwise for a few years When the service is this good why shop around Thanks

Rated 5 out of 5 stars
Verified

Great service received from Yousif today when enquiring about our current policy. Yousif was polite, professional and made things very clear and simple. Great communication & service. This resulted in... See more

Rated 5 out of 5 stars
Verified

Coverwise made it very easy to find the right travel insurance policy for my needs. The advisor I spoke to, as an existing customer looking to upgrade my policy, was helpful and friendly. I also app... See more

Rated 5 out of 5 stars
Verified

The person I spoke to was very good, he spoke clearly and explained everything about my renewal policy. The only thing I would say is that there were various documents attached to my policy and I tri... See more

Rated 5 out of 5 stars
Verified

Shona guided me through the process of bringing my renewal forwards, updating confidential information and left me feeling confident that we would be covered for our upcoming trip even though things h... See more

Rated 5 out of 5 stars
Verified

Easy on line cover purchase all levels of cover explained in detail, used cover wise for my last 2 short trips abroad, next year will probably purchase an annual cover rather than single trip each ti... See more

Rated 5 out of 5 stars
Verified

The lady I spoke to on the phone was extremely patient and accommodating, I didn’t get her name but I wish I had to personally call her out with great customer service! She went out of her way to ensu... See more

Rated 5 out of 5 stars
Verified

Went back k to coverwise as I'm happy cos you are a discount on coming back. They explain your insurance. I have medical of new knee they added it as was worried but they cal.ed me down. Told me all... See more

Rated 5 out of 5 stars
Verified

Overall it is good but my payment has been deducted twice while i purchase policy only once.. Please check and revert back my payment that is extra deducted

Rated 5 out of 5 stars
Verified

Fantastic service rendered online by staff member. Everything done and well explained in 5 minutes. I was very satisfied with the service.

Rated 5 out of 5 stars
Verified

Spoke to a lovely advisor, I’m a pensioner and he helped me through the process so easily it was a pleasure to speak with him.

Rated 3 out of 5 stars
Verified

Promised a refund of existing policy when I was upgrading to a new policy - they failed to issue the refund and then fobbed me off blaming their IT department and saying they would look into it. It... See more

Company replied

Rated 4 out of 5 stars
Verified

Good experience on buying Travel Insurance for Schengen Visa. No issues during application process. Not yet used or raised Claim yet

Rated 5 out of 5 stars
Verified

Very good experience, quick and easy travel insurance. Excellent value for money and very easy to apply for.

Rated 5 out of 5 stars
Verified

I chose Coverwise as I had it last year and was happy that it covered all my needs without being too costly. I have since had to amend my current cover and found this easy to do over the phone.

Rated 5 out of 5 stars
Verified

The adviser was very helpful, explained everything throughly so that I knew exactly which cover I chose.

Rated 5 out of 5 stars
Verified

Taylor was brilliant at sorting out my insurance. She was extremely helpful and the whole experience was straight forward.

Rated 5 out of 5 stars
Verified

This site has improved a great deal much easier to understand and answer the questions.

Rated 5 out of 5 stars
Verified

I have used coverwise for travel insurance for many years never had any issues always been very helpful and quick to resolve any problems

Rated 5 out of 5 stars
Verified

I spoke with Sarah. Very friendly and helpful. Came over very professional.

Rated 5 out of 5 stars
Verified

Professional helpful and kind call handler. Usually dress insurance renewals but the call handler (Shona) was very patient, kind and pleasant. Very reasonable price, smooth process

Rated 5 out of 5 stars
Verified

cheap travel insurance. no issues and always good deals

Rated 5 out of 5 stars
Verified

It’s simple and so quick, l’ve purchased multiple covers for day trips to Europe, the process is so quick and easy. Just pay and download your cover to your Apple wallet, done and sorted with peace o... See more

Rated 5 out of 5 stars
Verified

I can only comment on the cluster service and the renewal process. Fortunately I haven't had to use the insurance. Really great, hassle free and quick service, very well priced and a lot of activ... See more

Rated 5 out of 5 stars
Verified

Coverwise is always easy to use, they are trustworthy, and their insurance terms are clearly stated. I have used them multiple times now, and I am never disappointed. And their prices are very very re... See more

Rated 5 out of 5 stars
Verified

A quick pick up, a very positive, polite and informative operative, who answered all my queries, made sure I understood the entire policy and importantly she gently prompted me to ensure all my medica... See more

Rated 5 out of 5 stars
Verified

I have been purchasing my travel insurance from Coverwise since 2022 and they have always offered great value for money. Their prices are very affordable compared to many other providers and the proc... See more

Rated 5 out of 5 stars
Verified

I have 2nd time experience with coverwise insurance this is very economical price. everyone can afford easy and process is as well.

Rated 4 out of 5 stars
Verified

Straightforward via confused.com.,low cost compared to others I have used in the past. Only time will tell if I have to make a claim.

Rated 5 out of 5 stars
Verified

My experience with Coverwise was outstanding. I contacted them by phone and was connected to a representative almost immediately. He was courteous, thorough, and explained all details clearly. The e... See more

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Company details

  1. Travel Insurance Company
  2. Insurance Agency

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

93K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Terrible coverage

Experienced a delay which led to missed connection flight. Arrived 19 hours after scheduled arrival but told can't make a claim due to one specific flight not being delayed by more than 12 hours... why bother paying for insurance.

December 10, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Good, but could be better.

The agent handled my renewal very efficiently. However, he completely confused me by saying that a health declaration would have an impact on my existing cover, which is not due to expire until the end of this month. It felt strange that the cover was being changed during the policy period and he could not explain this satisfactorily.

December 8, 2025
Rated 1 out of 5 stars

Very disappointing experience

Very disappointing experience – Coverwise (underwritten by AXA)

My travel insurance was with Coverwise, which uses AXA for claims, and the whole process has been a nightmare. I had to cancel my trip because my wife had an ectopic pregnancy. She wasn’t even travelling with me, but I still sent every document they asked for.

Despite that, AXA kept asking for the same documents again and again, and each reply took around two weeks, leaving me waiting with no progress. They also sent a complicated medical form that was repetitive, and even when I filled out the correct section, they came back two weeks later asking for the same information in another section.

Just want people to be aware that Coverwise uses AXA for claims, and AXA’s reviews and service reflect exactly what I experienced — slow, repetitive, and very frustrating.

December 9, 2025
Unprompted review
Coverwise logo

Reply from Coverwise

Dear Customer,

We are very sorry to learn of your experience and appreciate the time you have taken to provide your feedback.

Your feedback is very valuable to both Coverwise and AXA Partners and will be used to help improve our service and product to ensure we can continue to meet the high standard we strive to deliver.

If you have not registered a complaint and would like to discuss your concerns in further detail, please do use the below contact methods in order to speak with the relevant Complaints Team.
Email: claimcomplaints@axa-travel-insurance.com

Phone: 01737 815227

Once again, we thank you for sharing your feedback.

Kind Regards Coverwise/AXA Partners

Rated 4 out of 5 stars
Verified

Easy

So simple quick and easy to use. Very reasonably priced compared to a lot of companies. Would definitely use them again

December 2, 2025
Rated 1 out of 5 stars

I’d rate it 0 stars if it would let me

I’d rate it 0 stars if it would let me. After being sent a link from their own contact centre team, I’ve completed all requirements, including getting my GP to complete a medical form on my behalf (at a cost). 2 weeks after submitting, they’re telling me I’ve got to use a different form from what they sent me. Clearly a tactic to delay my claim and push me to giving up on the process. Shameful service.

December 7, 2025
Unprompted review
Coverwise logo

Reply from Coverwise

Dear Customer,

We are very sorry to learn of your experience and appreciate the time you have taken to provide your feedback.

Your feedback is very valuable to both Coverwise and AXA Partners and will be used to help improve our service and product to ensure we can continue to meet the high standard we strive to deliver.

If you have not registered a complaint and would like to discuss your concerns in further detail, please do use the below contact methods in order to speak with the relevant Complaints Team.
Email: claimcomplaints@axa-travel-insurance.com

Phone: 01737 815227

Once again, we thank you for sharing your feedback.

Kind Regards Coverwise/AXA Partners

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