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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of Grandorf's pet food, noting that their pets enjoy the taste and experience noticeable health benefits such as improved digestion, shinier coats, and increased energy levels. Many consumers with pets that have allergies or sensitive stomachs appreciate that Grandorf food is well-tolerated and helps alleviate allergy symptoms. People also value the natural ingredients and the brand's commitment to producing healthy food options for pets. Consumers are also pleased with the delivery service and the ordering process. They describe it as fast, reliable, and efficient, with some mentioning that they receive helpful updates at every step. The customer support team is also commended for being responsive, friendly, and helpful. Overall, consumers express trust in the brand and its products, making them loyal customers who are happy to recommend Grandorf to other pet owners.

Based on these reviews

Rated 5 out of 5 stars
Verified

Delivery is fast and as promised. Since we’ve switched to Grandorf, my labrador stopped having diarheas, and her poo is of regular consistence. Her fur is also very beautiful and shinny. Still shed... See more

Company replied

Rated 5 out of 5 stars

I have been buying Grandorf product for four years for my dog and a cat. The animals always eat with appetite and enjoy every meal. There are no negative side effects after eating food. It’s suitable... See more

Company replied

Rated 5 out of 5 stars

We have two adorable pugs — Fedor and Lola — and Grandorf has been their lifelong companion. Both of them are allergic, and after trying many options we realized that only Grandorf truly works for t... See more

Company replied

Rated 5 out of 5 stars

Very good quality pet food. Switched a few times to cheaper but also high quality food but always end up switching back to this. Only complaint would be there’s no hypoallergenic wet food for cats, it... See more

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Rated 4 out of 5 stars
Verified

The food is of excellent quality, premium level. Gluten-free, which is perfect for our dog. However, delivery to Portugal occasionally causes fatal problems. I understand this is not your fault, but... See more

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Rated 5 out of 5 stars
Verified

This is perhaps the best food for dogs to start with! It’s absolutely perfect for Yorkies — the quality really shows in how it affects my dog’s energy, teeth, and coat. The delivery process was supe... See more

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Rated 5 out of 5 stars
Verified

Best cat food for my two fur balls. I struggled to find the right food for them that would not cause stomach issues, especially for my very sensitive female cat. Until one day was recommended Grandorf... See more

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Rated 5 out of 5 stars

The food from Grandorf is a constant and unchanging food of my English cocer spaniel. We tried many, everything turned out to be a mistake, until finally we tried Grandorf on command and our search c... See more

Company replied

Rated 4 out of 5 stars

Very good pet food, my cat loves it and keep earing the same 3 tastes for years. Very expensive and unfortunatelly the guys keep rising prices 1-2 times a year, so at some point soon I would need to... See more

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Rated 5 out of 5 stars
Verified

I have a dog with allergies, and GrandOrph food has been a perfect choice for her. She eats it with great appetite, and her allergy symptoms have improved noticeably. The delivery is always very fast,... See more

Company replied

Rated 5 out of 5 stars
Verified

One of the best dog foods for dogs with stomach/digestion issues. Five year old frenchie has been on strictly Grandorf sweet potato based foods for almost 4 years now, and has 0 issues that we used to... See more

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Rated 5 out of 5 stars

We've been using Grandorf dry cat food for several years and my cat has no more digestive problems. I see that the size of the granules fits my cat and it's easy to chew. I like the delivery service t... See more

Company replied

Rated 5 out of 5 stars

The breeder recommended this food and our Theodore has only known Grandorf kibbles since he was born! Being a standard poodle, he is meant to be more sensitive and have allergies but thankfully we nev... See more

Company replied

Rated 5 out of 5 stars
Verified

Our cat has sensitive digestion and he is very happy with both the dry and wet food from Grandorf. We've been loyal customers for five years and counting. We truly appreciate you for maintaining the h... See more

Company replied

Rated 5 out of 5 stars
Verified

We have been feeding our pet this food for almost 3 years. We chose it because of the good composition of ingredients, and the cat chose based on his taste preferences. Lately we have been using deliv... See more

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Rated 5 out of 5 stars
Verified

I have two dogs, and since they started feeding them Grandorf Fresh, their coats and vitality have improved. Highly recommended. Best regards.

Company replied

Rated 5 out of 5 stars
Verified

I'm really happy with Grandorf food – it's high-quality, natural, and my pet loves it. I also appreciate their clean and informative website, which makes it easy to find the right food and understand... See more

Company replied

Rated 5 out of 5 stars
Verified

I chose this brand because I think they are very healthy compared with many others. Unfortunately in Italy they're not so easy to find, plus the fresh ones are not available at all, so i have to buy t... See more

Company replied

Rated 5 out of 5 stars

Very good pet food. Not easily found in all its varieties in Italian stores, but ordering from the main website went well. From 23,95€/2kg to 25,99€/2kg (September 2025) If the price increases, I wi... See more

Company replied

Rated 5 out of 5 stars
Verified

It's one of the few quality foods that my cats can actually tolerate. I order them from abroad within the EU and the delivery is fast and reliable every time.

Company replied

Rated 3 out of 5 stars
Verified

Purchase online was convenient. The downside: Delivery driver didn't ship the parcel to my house and made a statement that no one was at home or didn't answer the phone which is not true. We were... See more

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Rated 5 out of 5 stars

Our dog, Wallace, a poodle, is allergic to beef and chicken. He's also very picky about dry food. Since we started feeding him Grandorf, his bowl is always empty. He loves it.

Company replied

Rated 5 out of 5 stars
Verified

Customer support reacts very quickly, my both very allergic dogs love the food. Finally first brand I can feed them both together without issues. They love it, and it comes in a couple of days. Nice p... See more

Company replied

Rated 4 out of 5 stars
Verified

We are really happy with the quality of Grandorf for both dogs and cats. Thanks a lot! However, I gave 4 stars instead of 5, as Grandorf provides privileges only to Kennels, but not to pet shelters or... See more

Company replied

Rated 5 out of 5 stars

The food is of exceptional quality and it saved my dog, who suffers from 24 allergies, at a time when the market hadn’t even considered that some dogs might also be allergic to commercial hypoallergen... See more

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Rated 3 out of 5 stars
Verified

Good day! The food always arrives good. But the delivery service suffers a lot. I never know when the food will arrive. I always order a lot (more than 35 kg). I would really like to see the delivery... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent quality puppy food. The parcel arrived quickly and in high-quality packaging. My puppies are happy and we will be back to shop again. Recommended 👍

Company replied

Rated 5 out of 5 stars

I changed To Grandorf a few years ago. My two cats love the croquettes and wet food. It is good quality and a lot of choice.I have recommended it to my friends. I believe the food has a lot of vitami... See more

Company replied

Rated 5 out of 5 stars

It’s the best food, but delivery is very bad, we need only DHL, but all time they delivery GLS it’s not work in our place

Company replied

Rated 5 out of 5 stars
Verified

Great cat food. My cat is with allergies and it's been just fine since we switched to Grandorf. Delivery is fast and reliable.

Company replied

Rated 5 out of 5 stars
Verified

My English Bull terrier Alf LOVEs Grandorf foods. Thank you for such a quality products and great service! Please, don't change!

Company replied

Rated 5 out of 5 stars
Verified

I really like, its a premium food, and the extra price is worth it. My cat needs a special diet, because she was sick when she was a baby. I am very happy with it. The only downside really is that wet... See more

Company replied

Rated 5 out of 5 stars
Verified

Best food for my allergic cat. no problems with order delivery. Thanks for your excellent work.

Company replied

Rated 3 out of 5 stars

Hello. We live in France and our dog can only eat this food, the quality is very good, she can't stand other food, she has a problem with digestion... the food is not sold in France and we have t... See more

Company replied

Rated 5 out of 5 stars
Verified

High quality products. High quality service. Delivery to Portugal - 3-5 days. Support service is always on call.

Company replied

Rated 5 out of 5 stars
Verified

Fast delivery, superior quality. My cat’s fur is so smooth with Grandorf food.

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Rated 5 out of 5 stars
Verified

Because you have very good quality of the products, and its coming always fast ! My cats love it!

Company replied

Rated 5 out of 5 stars
Verified

Easy process of ordering products. Fast delivery with reliable delivery service (GLS) Info about delivery at every step of process

Company replied

Rated 5 out of 5 stars
Verified

Perfect.good products, excellent service. I will use it in the future..I recommend it...

Company replied

Rated 5 out of 5 stars
Verified

high-quality food, even for dogs with sensitive digestion and allergies, fast and accurate delivery

Company replied

Rated 5 out of 5 stars
Verified

Always a guarantee. The best food for my best friend 🩷 Shipping fast!

Company replied

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Company details

  1. Animal Feed Store

About Grandorf

Written by the company

About Grandorf 🐾

“Healthy animals, happy owners” is the heart of Grandorf. Our holistic philosophy ensures that every pet enjoys a balanced diet made with high-quality, natural ingredients. From live probiotics to hypoallergenic recipes, every detail is crafted for your pet's well-being.

By choosing Grandorf, you're choosing transparency, purity, and a commitment to the health and happiness of your furry friends. 🐶🐱 Let us support you in giving your pet the best life possible!

Why Grandorf?🤎

  • ✅ No chicken
  • ✅ Grain free
  • ✅ Live Probiotics

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Contact info

4.8

Excellent

TrustScore 5 out of 5

382 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars
Verified

There are no measuring cups included

There are no measuring cups included. Weighing the food on a scale every time is inconvenient. I asked for a measuring cup three times, not twice! But they only gave it to me once. The people who look after my pets while I travel lost the previous ones. I placed a previous order for 16 kg of cat food and asked for extra cups in the order comments, but this didn't happen! Same thing last time! 16 kg of food would last me six months, so now I have to pack small 85-gram bags so my pets don't starve or overeat while I'm away. It's inconvenient for the people who look after them to weigh the food every time, so now I have to do it!!! And now imagine I'm gone for a whole month! It takes up a lot of my time to sort the food into bags. I don't think I'll order Grandorf anymore after such complete disregard for the customer's request. I prefer to have measuring cups on hand. Luckily, my dog ​​has it, but she eats food from another manufacturer and her labels don’t match Grandorf.

October 2, 2025
Grandorf logo

Reply from Grandorf

Thank you for your feedback! 🧡
We completely understand that it’s more convenient to have a measuring cup included. We actually already sent you a cup with your previous orders (twice), so we don’t automatically add one with every shipment. This helps us reduce waste and stay environmentally conscious 🌱

If you ever need an extra one again in the future, feel free to mention it in the comment box when placing your order, we’ll be happy to include one! 🐾

Rated 5 out of 5 stars
Verified

Happy cat!

My cat is doing well on this food, therefore I conclude its of high quality.

October 1, 2025
Grandorf logo

Reply from Grandorf

That’s wonderful to hear! 🧡😺
We’re so happy your cat is thriving on our food, it’s the best sign of quality and good nutrition. Thank you for sharing your experience with us! 🐾

Rated 5 out of 5 stars
Verified

high-quality food

high-quality food, even for dogs with sensitive digestion and allergies, fast and accurate delivery

September 29, 2025
Grandorf logo

Reply from Grandorf

We're glad our food suits your pet’s needs and that delivery was fast and reliable. We appreciate your support! 🧡🐶

Rated 5 out of 5 stars
Verified

It was perfect

It was perfect

September 18, 2025
Grandorf logo

Reply from Grandorf

It makes us so happy to hear everything was perfect 🧡🐾 Thank you for sharing your experience!

Rated 5 out of 5 stars
Verified

high quality 🫶

high quality, my cat likes it

September 2, 2025
Grandorf logo

Reply from Grandorf

Dankjewel voor je mooie review!
Wat fijn dat je kat onze voeding lekker vindt en dat de kwaliteit je zo goed bevalt. Dat horen we heel graag 🧡😺

Rated 5 out of 5 stars
Verified

Very satisfied

Delivery is fast and as promised.
Since we’ve switched to Grandorf, my labrador stopped having diarheas, and her poo is of regular consistence.
Her fur is also very beautiful and shinny. Still shedding a lot though! Not a magic pill for that yet😉

September 16, 2025
Grandorf logo

Reply from Grandorf

Thank you so much for sharing your experience 🐶🧡
We’re really happy to hear that your Labrador’s digestion has improved since switching to Grandorf and that her coat looks so shiny and healthy. Shedding is indeed natural and can’t be fully avoided, but it’s wonderful to know she’s thriving on our food!

Rated 4 out of 5 stars
Verified

Terrible delivery to Portugal

The food is of excellent quality, premium level. Gluten-free, which is perfect for our dog. However, delivery to Portugal occasionally causes fatal problems. I understand this is not your fault, but I recommend stricter control over the delivery and considering a change of contractor. Several times my dog was left without food because the delivery service delayed it for weeks. This creates a lot of negative emotions.

As for the food itself – no complaints, everything is top level!

August 23, 2025
Grandorf logo

Reply from Grandorf

Thank you so much for your honest feedback 🐶🧡
We’re very happy to hear that you value the quality of our food and that it works so well for your dog. At the same time, we truly regret the difficulties you’ve faced with deliveries in Portugal.

Unfortunately, delays like the ones you described are caused by the courier service and are beyond our direct control. Still, we fully understand how stressful it is when your dog’s food doesn’t arrive on time. Please be assured that we are already addressing this with our logistics partners and will also share your feedback with them. Your suggestion to consider stricter control and even alternative couriers is very valuable and will certainly be taken into account.

Thank you for your loyalty and patience. We will continue working to not only provide premium food, but also a smoother delivery experience.

Rated 5 out of 5 stars
Verified

I have two dogs

I have two dogs, and since they started feeding them Grandorf Fresh, their coats and vitality have improved. Highly recommended. Best regards.

September 3, 2025
Grandorf logo

Reply from Grandorf

Thank you for your kind feedback 🐶🧡
We’re delighted to hear that both of your dogs are thriving on Grandorf Fresh, with shinier coats and more vitality. Your recommendation means a lot to us.

Rated 5 out of 5 stars
Verified

Super

Super⭐️⭐️⭐️⭐️⭐️

September 2, 2025
Grandorf logo

Reply from Grandorf

Thank you for your wonderful feedback 🧡
We are delighted that you are so satisfied; your 5-star rating means a great deal to us.

Rated 5 out of 5 stars

Grandorf dry cat food

We've been using Grandorf dry cat food for several years and my cat has no more digestive problems. I see that the size of the granules fits my cat and it's easy to chew. I like the delivery service the company provides.

May 13, 2025
Unprompted review
Grandorf logo

Reply from Grandorf

Thank you very much for your kind words.
We’re so happy to hear that your cat has been doing well on Grandorf dry food for several years now, with no more digestive problems. It’s great that the granule size suits your cat and makes chewing easy. We’re also glad that you are satisfied with our delivery service. Feedback like yours truly means a lot to us. ❤️

Rated 5 out of 5 stars

I have been buying Grandorf product for…

I have been buying Grandorf product for four years for my dog and a cat. The animals always eat with appetite and enjoy every meal. There are no negative side effects after eating food. It’s suitable for both the dog and the cat, even though my chocolate lab is very sensitive to food, but fortunately he doesn’t have any allergies after eating. The animals are always active, healthy and happy. I would absolutely recommend this for other animal’s owners.

September 4, 2025
Unprompted review
Grandorf logo

Reply from Grandorf

Thank you so much for your kind words and for trusting Grandorf for over four years.
It makes us very happy to know that both your dog and cat always enjoy their meals with appetite and without any negative side effects. Hearing that even your sensitive chocolate lab does so well on our food, staying allergy-free, active, healthy, and happy, is the best compliment we could receive.

We truly appreciate your recommendation to other pet owners — your loyalty means a lot to us.

Rated 5 out of 5 stars

Wherever life takes us, Grandorf is always with us 🐾❤️

We have two adorable pugs — Fedor and Lola — and Grandorf has been their lifelong companion. Both of them are allergic, and after trying many options we realized that only Grandorf truly works for them! No allergies, no skin issues, no digestive problems — just healthy, happy, energetic little pugs with shiny coats and sparkling eyes.
For the last four years our life has been full of relocations to different countries, but no matter where we are, one thing always stays the same: we always order Grandorf! It’s the only food we can fully trust, and it gives us peace of mind knowing that our dogs get everything they need for their health.
Grandorf is not just dog food for us — it’s the foundation of our pugs’ wellbeing and happiness! Thank you for creating such high-quality food for sensitive pets like ours 🐾🧡

August 22, 2025
Unprompted review
Grandorf logo

Reply from Grandorf

Thank you so much for sharing your story with Fedor and Lola.
It’s truly heartwarming to know that Grandorf has been their trusted food since the very beginning, keeping them free from allergies, skin issues, and digestive problems. Seeing them healthy, happy, full of energy, with shiny coats and bright eyes is the greatest reward we could hope for.

We are especially touched to hear that, even through years of relocations across different countries, Grandorf has remained a constant in your lives. The fact that you can always rely on us to provide your pugs with everything they need for their health and wellbeing means so much.

For us, knowing that Grandorf is more than just dog food but the foundation of their happiness is the highest compliment we could receive. Thank you for your trust and loyalty over all these years.

Rated 5 out of 5 stars

Great food

The food from Grandorf is a constant and unchanging food of my English cocer spaniel. We tried many, everything turned out to be a mistake, until finally we tried Grandorf on command and our search came to an end. My dog has a very sensitive stomach. Only this food suits him. We order both wet and dry food and all flavors we
love. The coat shines, it is a volcano of energy, the poop is also good. We will remain faithful to her.

September 4, 2025
Unprompted review
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Reply from Grandorf

Thank you so much for your wonderful feedback.
We’re truly happy to hear that Grandorf has finally brought an end to your long search for the right food for your English Cocker Spaniel. With such a sensitive stomach, it means a lot to know that our food suits him so well, both wet and dry, and in all flavors.

Hearing that his coat is shining, his energy is like a volcano, and his digestion is stable is exactly the kind of result we hope to bring. We’re honored by your trust and loyalty, and we’re delighted that mealtime has become such a joy for both of you.

Rated 5 out of 5 stars

I changed To Grandorf a few years ago

I changed To Grandorf a few years ago. My two cats love the croquettes and wet food. It is good quality and a lot of choice.I have recommended it to my friends. I believe the food has a lot of vitamins and minerals in it. The coats of each cat are good .They are both in good health.

September 4, 2025
Unprompted review
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Reply from Grandorf

Thank you so much for your kind words and loyalty over the years.
We’re delighted to hear that your two cats enjoy both the croquettes and wet food, and that you appreciate the quality and variety we offer. It makes us very happy to know that you’ve even recommended Grandorf to your friends.

Seeing that your cats are healthy, with shiny coats and full of energy, is exactly what we strive for. Thank you for trusting us to be part of their daily wellbeing.

Rated 5 out of 5 stars

very picky poodle but Grandorf change it ;-)

Our dog, Wallace, a poodle, is allergic to beef and chicken. He's also very picky about dry food. Since we started feeding him Grandorf, his bowl is always empty. He loves it.

May 1, 2025
Unprompted review
Grandorf logo

Reply from Grandorf

Thank you so much for your kind feedback.
We’re delighted to hear that Wallace, despite being such a picky eater and allergic to beef and chicken, is thriving on Grandorf. Seeing his bowl empty every time is the best sign that he truly loves it. We’re so glad you found the right food for him.

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Especially tasty for my dogs

September 3, 2025
Unprompted review
Grandorf logo

Reply from Grandorf

Thank you for your kind feedback.
We are very happy to hear that the delivery was so fast and that your dogs enjoy the food so much. Knowing that they love the taste is the best compliment we could receive.

Rated 5 out of 5 stars

Very good pet food. Beware the price

Very good pet food. Not easily found in all its varieties in Italian stores, but ordering from the main website went well.
From 23,95€/2kg to 25,99€/2kg (September 2025)
If the price increases, I will drop the brand

September 3, 2025
Unprompted review
Grandorf logo

Reply from Grandorf

Thank you for your honest feedback.
We are very happy to hear that you value the quality of our food and that your experience ordering directly from our website went smoothly.

Regarding the price: we completely understand your concern. We always aim to keep our products as affordable as possible while maintaining the high quality of fresh meat, natural ingredients, and nutritional balance. Increases sometimes happen due to rising costs in raw materials, transport, and production, but we do our best to keep them minimal.

Your trust and loyalty mean a lot to us, and we truly hope to continue supporting you and your cat with food that is both healthy and enjoyable.

Rated 5 out of 5 stars

Great for poodles :)

The breeder recommended this food and our Theodore has only known Grandorf kibbles since he was born! Being a standard poodle, he is meant to be more sensitive and have allergies but thankfully we never really had to test those limits as our dog loves and digests well all Grandorf food - we love the variety offered and the delivery is super efficient :)

August 29, 2025
Unprompted review
Grandorf logo

Reply from Grandorf

Thank you so much for sharing your experience.
We’re delighted to hear that Theodore has been thriving on Grandorf since the very beginning. Knowing that, as a standard poodle, he could have been more sensitive or prone to allergies, it makes us extra happy that he enjoys and digests all our recipes so well.

We’re also glad you appreciate the variety we offer and the efficient delivery service. Your trust and loyalty mean a lot to us.

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