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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and efficiency. Consumers appreciate the prompt and reliable service, highlighting the ease and speed of transactions. People also value the clear communication and the proactive updates provided throughout the transfer process. Consumers feel that the company offers competitive rates and a more efficient service compared to traditional banks. Reviewers highlight the friendly and professional approach of the staff, noting their knowledge and willingness to assist with any queries. Customers express a high level of trust in the company, appreciating the personal service and the peace of mind that comes with knowing their transfers are handled with care.

Based on these reviews

Rated 5 out of 5 stars
Verified

Delighted. John Cameron was excellent. He was very helpful with firstly a technical problem which I had with my banking on-line and secondly very patient as I sorted out a problem with my quotation... See more

Rated 5 out of 5 stars

In the past I used my local bank for international transfers with a rather poor exchange rate. I came across Key Currency and was slightly nervous about the whole process. My contact was Liam, and he... See more

Rated 5 out of 5 stars
Verified

We would like to thank John for his patience and understanding, which for us was a challenging situation. He offered excellent customer service and kept us, and everyone involved, up to date througho... See more

Rated 5 out of 5 stars

I was SOOOOO nervous through the process of transferring monies to buy our home in Spain. I had dealt with Seth throughout but to actually press that button ! I was frightened my money would disappear... See more

Rated 5 out of 5 stars

I have used Key Currency to move money from a Canadian bank account to NZ for a few years ( 1-3 times a year), usually it’s pretty straightforward & quick but this last trade Logan had to use his de... See more

Rated 5 out of 5 stars

Very fast response. At all times clear + simple explanations / communications. Always smooth transactions. We are so pleased to always have available the services of our account manager - Fynn Scot... See more

Rated 5 out of 5 stars

Excellent service! You get supported at every step, and George, the employee that helped me, has been simply fantastic, being always available and very helpful. I would use it again if needed in the... See more

Rated 5 out of 5 stars

I have been wiring funds between Spain and the USA since the Spanish peseta existed existed. It has always been a painful issue here in Spain during my 35 year residency here. That was until I discov... See more

Rated 5 out of 5 stars

My transfer from Euros to Sterling went like clockwork. Robin was extremely patient and guided me through the procedure step by step. The EUR:GB exchange rate was very attractive and my sterling... See more

Rated 5 out of 5 stars
Verified

Our trader Liam Russell was polite, friendly and knowledgeable. I could contact him within minutes on the phone and there was always a rapid response to emails. As our transaction was not immediate... See more

Rated 5 out of 5 stars
Verified

Fynn Scott is an outstanding CFX Senior Trader, always professional and the most politest young man. He is such an asset to Key Currency, keep up the fabulous work :)

Rated 5 out of 5 stars
Verified

The initial engagement was informative and very open. The Key Currency communication was superb. The transfer was tracked and regular pre-emptive updates were provided. We had open access to a dedicat... See more

Rated 5 out of 5 stars

I found the service to be friendly and very professional. My transaction was completed in a timescale as promised by Seth. I will definitely use Key Currency again in the future a be recommending... See more

Rated 5 out of 5 stars

People skills are most important. From the start Kieran Wiles and his colleague who was also extremely helpful during our initial contact were exceptional. We are domiciled in France, they were pat... See more

Rated 5 out of 5 stars

Third time using and Robert has always responded with professionalism and speed,completing the transfer in a timely manner. Keep up the good work, will use again Alan

Rated 5 out of 5 stars

We sold our house and moved abroad. The cost of transferring the proceeds of sale and purchasing a house in another country would have cost thousands of pounds and depleted our savings. However, we di... See more

Rated 5 out of 5 stars
Verified

I have used Key Currency on a number of occasions and dealt with Jack and others. I have no hesitation in giving five stars, helpful, friendly, great rates and service. Why would you use anyone else... See more

Rated 5 out of 5 stars
Verified

I totally trust Key Currencies and have had many dealings with them. You ring them and someone answers the phone unlike my bank. I simply email and they never fail me. They are polite and very knowle... See more

Rated 5 out of 5 stars

I totally trust Key Currencies and have had many dealings with them. You ring them and someone answers the phone unlike my bank. I simply email and they never fail me. They are polite and very knowle... See more

Rated 5 out of 5 stars

My overall experience with Key Currency was dealing with various staff that were all very polite , friendly and professional. They were helpful, when handling queries, which made the process and e... See more

Rated 5 out of 5 stars

It’s such a pleasure to deal with key currency (Laura) their communications are clear, the service is speedy, and they always do what they say they will. I have been using them for over 5 years now wi... See more

Rated 5 out of 5 stars

This was the first time I had used them to pay large supplier bills to the EU. Logan Berriman was helpful, patient and knowledgeable. The whole experience was positive and it saved us money. This is h... See more

Rated 5 out of 5 stars

We recently did our first transfer with key currency. After just a few bits of paperwork we were good to go. Rhys helped us all the way and the rate was far better than the bank offered in the end! Th... See more

Rated 5 out of 5 stars
Verified

I have used Keycurrency many times in the past and never experienced problems. Exchange rates are very good and the transfer of funds is quick and easy. Set up a Key currency account, advise the ba... See more

Rated 5 out of 5 stars
Verified

Have used Key Currency over a number of years and multiple transactions. Jack Hawkey always provides a prompt, efficient, reliable service that is really appreciated. Jack has always been a pleasure t... See more

Rated 5 out of 5 stars

Charles Martyn at Key currency is the best always helpful a top guy. The service there is totally professional and great rates of exchange too. For years they are my go to currency exchange Highly rec... See more

Rated 5 out of 5 stars

I dealt with a great chap named Tom Ellis. Tom was VERY clear and patient with explaining the process indeed. He was helpful with advising with timing of my transaction so as to get the best rate po... See more

Rated 5 out of 5 stars

I have used Key Currency for a couple of years now and can't speak highly enough of the team. I deal primarily with Charlie and he is always polite, helpful and professional. I trust him implicitly. T... See more

Rated 4 out of 5 stars

Excellent service, Seth help us with a large sum of money to transfer it to sterling. The initial rate he offered was quite low but with some negotiation he improved the exchange rate which we were... See more

Rated 5 out of 5 stars
Verified

Staff helpful polite and efficient. Telephone calls to advise progress not a problem. Transfer arrived promptly - what more could you want? Highly reccomended. Collin Owens - France.

Rated 5 out of 5 stars
Verified

I have used Key Currency on multiple occasions and have found them to be knowledgeable and efficient. I have developed a friendly relationship with one member of the team (Liam) and have enjoyed worki... See more

Rated 5 out of 5 stars
Verified

We have been dealing with Key Currency over the past 3 years. Owen is efficient and has always responded swiftly and kindly to our requests. We have no hesitation in recommending Owen and Key Currenc... See more

Rated 5 out of 5 stars

Every time we have used Key Currency for transfers the process has been easy and quick. Tom Lobb always looks after us, gets us the best rate and answers any questions that we have. We can also always... See more

Rated 5 out of 5 stars

Seth Ashley has been most helpful.He is polite , very communicative & deals with everything in a very timely manner. He is a credit to his organisation.

Rated 5 out of 5 stars
Verified

John Cameron is a lovely guy who seamlessly delivers prompt conversions but also very astute and sensible observations about the market, and brings a light, human touch as well. What could be a chor... See more

Rated 5 out of 5 stars

Great communication and follow up over 2 years. They went out of their way to help me with an international transfer and with the installation of a 'key' - something that I had no experience of.... See more

Rated 5 out of 5 stars
Verified

I can highly recommend Key currency, especially Charles he has been so patient with me. He talked me through every step, and when the best rate was available to transfer money.

Rated 5 out of 5 stars

I used this company to bring money from a house sale in the USA back to the UK. Liam Russel was the person I dealt with and he was excellent he kept in touch all the time and was so helpful. I can h... See more

Rated 5 out of 5 stars
Verified

fast, efficient and much cheaper than normal banks for international transfers. My customer representative, Jack Hawkey, is very friendly and competent: I appreciate his reliability. I have been us... See more

Rated 5 out of 5 stars

It’s the first time I have used this service. Robin Morris dealt with everything and I was very impressed and will definitely be using there services again . Much more efficient than using a bank.

Rated 5 out of 5 stars

Tom Ellis gives me personal service. He is efficient and reliable. I transfer money from the US to the Uk regularly and Tom always handles the transaction in a very timely fashion.

Rated 5 out of 5 stars
Verified

My contact (Owen) is always very friendly and nothing is ever too much trouble, and knowledge of the financial markets/value of the £ is second to none - thoroughly recommend, wouldn't use anyone else... See more

Rated 5 out of 5 stars

Very straightforward process with a good rate of exchange provided. They are easy to speak with on the phone and give the most professional and helpful support.

Rated 5 out of 5 stars
Verified

Owen was very helpful and gave a great rate of exchange, would highly recommend Key Currency

Rated 5 out of 5 stars

Very great people that are in great attitude 👏 very willing to help and always there to accommodate

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Company details

  1. Currency Exchange Service
  2. Money Transfer Service

About Key Currency

Written by the company

Get a Quote

We’re a British company providing a trusted and helpful service on money transfers.

As an independent currency specialist, we have far lower overheads than the banks, enabling us to pass on the savings to you.

We can also discuss and agree on the right time to exchange your money, rather than using a bank or online system and having to accept whatever rate they give you on the day.

Key Currency is an FCA regulated Authorised Payment Institution. All money transfers are conducted through safeguarded client accounts.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 5 out of 5 stars

I exchanged with Key Currency

I spoke with Rhys McCarthy and he was very helpful and explained everything clearly. I exchanged GBP to NZD and I am pleased with the rate I received. I would definitely recommend Rhys and Key Currency!

December 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Always kept up to date on when money arrives. Rhys will always responds to emails swiftly and provides updates regularly.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

EUR to GBP

Rhys McCarthy managed to get me a much better rate than if I had gone elsewhere to exchange my EUR to GBP. Rhys is extremely informative and made sure the whole process ran smoothly. I would definitely urge anyone reading this to exchange currency with these guys

December 15, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

A very professional company

I was recommended key currency to transfer monies from a house sale in Spain to my English bank account I dealt with Jack Hawkey every call was answered when Jack said he would update me I didn’t need to chase Jack he was always good for his word I would definitely recommend Jack ( Key Currency)
Very professional

Michael Mooney

December 15, 2025
Rated 5 out of 5 stars

Easy and straightforward

Tom Ellis (Senior Account Manager) was a great help in introducing me to the process of transferring funds internationally. Easy and straightforward - all went without any issue.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

A company is successful or not

A company is successful or not, depending on the staff they have, and I personally feel that key currency company have a great team with them.
The service given, the efficiency and professionalism offered, is second to none.
Well done guys, particularly to Tom Ellis a big thank you

December 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Delighted.

Delighted.
John Cameron was excellent. He was very helpful with firstly a technical problem which I had with my banking on-line and secondly very patient as I sorted out a problem with my quotation from the garage. I liked his manner.
I look forward to dealing with you in the future. Irene Dwyer

December 10, 2025
Rated 5 out of 5 stars

We recently did our first transfer with…

We recently did our first transfer with key currency. After just a few bits of paperwork we were good to go. Rhys helped us all the way and the rate was far better than the bank offered in the end! Thanks to the team, will be coming back again.

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Luxury

Very great people that are in great attitude 👏 very willing to help and always there to accommodate

December 11, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent customer service

We would like to thank John for his patience and understanding, which for us was a challenging situation. He offered excellent customer service and kept us, and everyone involved, up to date throughout the whole process. A very professional and bespoke service and we would not hesitate to use Key Currency in the future.

December 4, 2025
Rated 5 out of 5 stars

My experience with Key Currency

I found the service to be friendly and very professional.
My transaction was completed in a timescale as promised by Seth.
I will definitely use Key Currency again in the future a be recommending Key currency to others

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Very fast response

Very fast response. At all times clear + simple explanations / communications.
Always smooth transactions. We are so pleased to always have available the services of our account manager - Fynn Scott.
+ Very competitive exchange rates.

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

I was SOOOOO nervous …

I was SOOOOO nervous through the process of transferring monies to buy our home in Spain. I had dealt with Seth throughout but to actually press that button ! I was frightened my money would disappear into the Ethernet 😂. I needn’t have worried and lost all that sleep… it all went seamlessly. My money was converted and sent just as had been explained it would…phew ! I can say my dealings with Key Currency went perfectly and I am very happy with their service.

May 9, 2025
Unprompted review

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