My Transfers Reviews 16,131

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the clear communication, especially the proactive updates from drivers before arrival. Many highlight the ease of the booking process and the professionalism and friendliness of the drivers. People also value the punctuality and the comfortable, clean vehicles, often equipped with amenities like air conditioning and refreshments. Overall, consumers felt the service provided a stress-free and reliable start and end to their journeys. However, some consumers reported issues with the final booking information being received too close to the travel time. Others experienced delays and difficulties in contacting customer service to resolve issues, such as incorrect pick-up times. A few reviewers mentioned concerns about drivers' behavior, including speeding or using mobile phones while driving, and some found the vehicles not up to par.

Based on these reviews

Rated 4 out of 5 stars

Pretty smooth transaction - just had to create two separate transfers as I did not want to return to same address ... seems wonky, don't it?

Company replied

Rated 4 out of 5 stars
Verified

Good communication, driver was on time and we met him easily. Very friendly. He got us to the hotel safely, but was driving extremely fast. I know this is often the way in Italy, but we felt a little... See more

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Rated 5 out of 5 stars

Exceptional service and friendly staff. The taxi service was used in Kos and was very straight forward, there was someone waiting with my name on arrival. I made a mistake with the return booking date... See more

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Rated 5 out of 5 stars
Verified

Excellent correspondence and service. Each stage of the booking and pick up were easy to do. Driver confirmed pickup time and place and contacted me with where to meet. Plenty of time to collect lugga... See more

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Rated 3 out of 5 stars
Verified

Our driver who picked us up from the airport and took us to our accommodation wasn’t particularly friendly. Other than the initial hello, he never said another word to us not even when he dropped us o... See more

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Rated 5 out of 5 stars
Verified

needed a transfer from Athens to Loutraki. I searched on Google and found this website. After reading the reviews, I decided to give it a try. Of course, it felt like a risk because you never kno... See more

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Rated 3 out of 5 stars
Verified

Both times we made it from A to B, so what we paid for was also happening, however during our first transfer, it was a really uncomfortable smelly car and during the ride back to the airport, we had t... See more

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Rated 5 out of 5 stars
Verified

We've used it twice in Madrid and in Valencia. Both times very professional and punctual transfers. In Madrid we had flight delayed but the driver was waiting at arrival. Very satisfied and surely we'... See more

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Rated 3 out of 5 stars
Verified

I travelled with Family, in total 5 persons youngest one 1 year. Arriving at the airport no driver available, no information received about a possible delay in picking up. Running around and looking f... See more

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Rated 5 out of 5 stars
Verified

Drivers were on time at both ends of the transfer, the vehicle was very spacious, air conditioned and refreshments were provided. The 90 minute journey each end was smooth with no complications. A gre... See more

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Rated 5 out of 5 stars
Verified

The driver was at the meeting place at the exact time that he was supposed be. He drove well and also appreciated that he wasn’t talkative at all just wanted to drop off address and after didn’t bothe... See more

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Rated 5 out of 5 stars

We just had a great experience with this company with 2 transfers (9/19 & 9/26) from Rome airport to and from the Abruzzo region. Thank you, Fabio and Claudio for being professional and kind to t... See more

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Rated 5 out of 5 stars
Verified

Fantastic communication from the driver on our arrival he text before we had left the uk! Very impressed would use them again

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Rated 5 out of 5 stars
Verified

Excellent service with both our transfers in Athens. The communication between myself and the drivers was fantastic. The vehicles were clean and a good size for our party of 6. When I communicated wit... See more

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Rated 3 out of 5 stars
Verified

On our arrival everything was perfect - on time and very good service. On our departure I lost a complete morning on the phone explaining that the pick-up time was wrong and they tried to charge me mo... See more

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Rated 5 out of 5 stars
Verified

I was bit hesitant to book using this website as it does not look reliable but I had no more options with availability and price was very good so I went ahead assuming the risk. I got a message from... See more

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Rated 5 out of 5 stars
Verified

SUPERB SERVICE Recently used to take me from Alicante airport to Villamartin and return the following week. Extremely good price. Drivers very courteous and friendly. Company kept us informed of pi... See more

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Rated 5 out of 5 stars
Verified

Extremely smooth & easy experience from bookings to pick ups! After using another transfer company in the past who really messed up our holiday last year, we were so glad to discover My Transfers & wi... See more

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Rated 3 out of 5 stars
Verified

Even though I booked the taxi and it was confirmed over a month in advanced, as we arrived to the airport my cab was no where to be seen, managed to get a call 30 minutes later where it was claimed to... See more

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Rated 3 out of 5 stars
Verified

My return pick up was on 18/9/25. Pick up was 11/9/2025 and was perfect. Lovely driver. On our return pick up was at 10.30. Driver was in a panic when we started our journey. Pick up time was spo... See more

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Rated 5 out of 5 stars
Verified

Quality service. Very friendly drivers, our flight times were very late/early schedules, and the operators had no problem collecting us and delivering the family right to the front doors of the resort... See more

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Rated 3 out of 5 stars
Verified

2068473 on 10/09/25 and 2068474 on 19/09/25 Confirmation email on day of transfers, if the confirmation email could be sent the day prior to collection rather than a few hours before collection. O... See more

Company replied

Rated 5 out of 5 stars
Verified

Our plane was delayed by 2 1/2 hours but the lady driver at the airport was very helpful. She waited for us and kept in touch by text reassuring us that she was there waiting. The driver picked us up... See more

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Rated 5 out of 5 stars
Verified

Everything was spot on and both journeys were on time and despite bad traffic back to Palma airport our driver knew a short cut. I will not hesitate to use your services again. Jackie Warner

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Rated 5 out of 5 stars
Verified

Had a great experience using this transfer company. Communication was great prior to arriving at airport and also when departing our hotel to head to airport. Drivers were very helpful and would defi... See more

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Rated 5 out of 5 stars
Verified

Great company. Easy to book online. Email reminders on the day of travelling which was great. When we arrived I received a WhatsApp message from the driver. Driver was on time and polite, safe driving... See more

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Rated 5 out of 5 stars
Verified

The driver arrived 10 minutes before the agreed time, looked excellent, the car was clean. Overall, our transfer was very comfortable. Thank you!

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Rated 5 out of 5 stars
Verified

The driver was on time and very friendly. He provided us with bottles of water in the car, which we appreciated because it was 40 degrees outside. Great experience.

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Rated 5 out of 5 stars
Verified

We booked My Transfers for a return flight from Faro to Alvor. Amazing drivers,so courteous and if you wanted to stop at a Supermarket to do a shop you just need to let them know. I cannot speak highl... See more

Company replied

Rated 5 out of 5 stars
Verified

It was quick and easy to.book, competive price. Drive had contacted me a day before and kept in contact. I had to.reach out to the company as our flights were delayed and I got quick reassuring com... See more

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Rated 5 out of 5 stars
Verified

The final information from you came too late (~3h before), because we are in the airplane. It would be better to get it about 6 hours before starttime.

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Rated 5 out of 5 stars
Verified

This company was very professional and helpful. They arrived on time and stayed in contact wieth us through the WhatsApp. We would definately use them again.

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Rated 5 out of 5 stars
Verified

It was very relieving to know when you arrive in another country, that a driver you booked is waiting for you. Very professional and assisted with bags. Made the journey from the airport to the hotel... See more

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Rated 5 out of 5 stars
Verified

Very reliable. Well informed about pickup’s. Pick up time as arranged. Very efficient service and reasonable price. Highly recommend

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Rated 5 out of 5 stars
Verified

Very easy to book, driver showed up on time and was very courteous and helpful, vehicle was very comfortable. Very good experience, definitely the way to travel from airports. I would highly recomm... See more

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Rated 5 out of 5 stars
Verified

Ease of booking / communication process / price / contact upon arrival / car standard / driver attitude was excellent / dropped us right to the door of our apartment. Well done and thank you.

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Rated 5 out of 5 stars
Verified

Driver was waiting for us when we arrived he was very helpful ,would not hesitate to to use My transfers in the future.

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Rated 5 out of 5 stars
Verified

Driver friendly and on time. Car very comfortable and clean. The transfer was quick and perfect in both directions, from the airport to the hotel and back again.

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Rated 5 out of 5 stars
Verified

Very kind gentleman collected us from the airport and brought us back to airport , it was a late flight , the only problem is I did have to ring the customer care number as the driver was late, he apo... See more

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Rated 5 out of 5 stars
Verified

My flight was delayed but there was no problem when l arrived all was in order and l got to the resort in good time

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Rated 5 out of 5 stars
Verified

Clearly named sign when met at the airport, very polite and helpful driver. Will definitely use your services again.

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Rated 5 out of 5 stars
Verified

The driver called 5 min before the pickup time to say he was 5 min away. He was very friendly and gave us some tips for our next visit. Traffic was very heavy, but he used side roads to the airport wh... See more

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Rated 5 out of 5 stars
Verified

The airport transfer was a failure. The transfer from the hotel to the airport was excellent, timely, and smooth. Despite the initial transfer failure, my impression of the company remained excellent.... See more

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Rated 5 out of 5 stars
Verified

We made a reservation this summer at Alcudia. Everything ok Service an driver are all good We were happy See you next time

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Rated 3 out of 5 stars
Verified

The service was punctual with a nice clean vehicle, my only complaint was the driver spent too much time on his mobile phone on several occasions whilst driving on the motorway.

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Rated 5 out of 5 stars
Verified

On time Good drivers Well presented Spotless transport Excellent all round.

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Rated 5 out of 5 stars
Verified

Driver was very friendly had very good English so easy to communicate with and was on time

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Rated 5 out of 5 stars
Verified

The driver was on time and super helpful so I recommend I will definitely book another ride

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Rated 5 out of 5 stars
Verified

driver was late but we got to airport in time nice lady driver - but phoned only spanish had to ask somebydy to help translate

Company replied

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Company details

  1. #4 of 4 best companies in Taxi Service
  2. #5 of 5 best companies in Airport Shuttle Service
  3. #4 of 6 best companies in Bus and Coach Company
  4. #1 of 1 best companies in Minibus Taxi Service

Information provided by various external sources

At MyTransfers we offer reliable airport transfers worldwide. Book Today your airport or holiday taxi or minivan transfer and save BIG. Pre-book your private door-to-door transfer anywhere in the world.


Contact info

4.1

Great

TrustScore 4 out of 5

16K reviews

5-star
4-star
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2-star
1-star

Replied to 82% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Awful

Arrived On time to the airport as the flight was right on schedule. We had have a long flight with 2 young kids so we were so tired. Went to the meeting point and no sign of anyone we were over an hour waiting and on the phone trying to get things sorted. Eventually they sent another driver for us. On return to the airport from our accommodation yet again no sign of transfer when they allocated a time. Once again I had to be calling to see where or what happened our transfer. 30 mins later it arrived. All I say is thankfully we booked it earloer than we needed as we would of missed our flight home. I will never use this company again

September 25, 2025
Rated 1 out of 5 stars

Awful experience with MyTransfers

Awful experience with MyTransfers. The driver was not at the pickup point, even after multiple calls to customer service. They kept promising “five more minutes,” but the driver showed up an hour and a half late, with no sign, no apology, and a bad attitude.
All the other companies were there on time with signs and organized pickups, but MyTransfers left me stressed and waiting.
Customer service promised a 40% refund that was never processed—after several follow-ups, they refused to honor it.
Avoid this company. Completely unreliable and unprofessional. Use anyone else for peace of mind.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Great experience with Professional…

Great experience with Professional drivers!

October 2, 2025
My Transfers logo

Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Rated 1 out of 5 stars
Verified

Terrible Experience

Terrible Experience
Booked and paid for a meet-and-greet airport transfer. After landing, no driver was present. Customer service told me they were having “communication issues” and that I needed to locate the driver myself. After a long red-eye flight with a young family, this was unacceptable. The driver eventually called and asked us to walk outside to meet him — not the meet-and-greet I paid for. MyTransfers offered no compensation or apology. Poor service, no accountability. Avoid.

October 3, 2025
My Transfers logo

Reply from My Transfers

Thank you for sharing your concern with us. We take your feedback very seriously and are working hard to resolve the issue as soon as possible. Please include your reservation number in this section. Our team will be happy to assist you.

Rated 5 out of 5 stars
Verified

Great experience with our transfers

We were very happy with our transfer on September 30. Carlos was very personable and did a great job transferring us from door to door, San Sebastián to the Bilbao airport, while making two sightseeing stops along the way.

September 30, 2025
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Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Rated 2 out of 5 stars

Barcelona: Clevertryp

It was easy to find the pick up point. There was a person there who communicated with the driver. He was not very interested in talking to us. We had ordered a premium car for 5 people and a lot of luggage. After about an hour he told us that the driver was stuck inn traffic. after another 30 minutes he told us that the driver was on his way. When we came outside the airport a small run down car came. The liaison thought we were 3 people even though we told him we were five. We had to send half our party with this car and the rest had to wait for another 30 minutes to get transport. This was also a well worn small car. The first driver seemed angry and was unpleasant. The other driver was nice. We ordered the car to get as fast as possible to our destination. We would have been at our hotel much earlier with public transport. Very disappointing. The only positive was that they brought us to our destination Order 2087153

October 2, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

all the service was exemplary and easy…

all the service was exemplary and easy to order

September 24, 2025
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Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Rated 5 out of 5 stars
Verified

Good service

Driver was waiting for us as we came out of arrivals with a clear sign with my name on it. Vehicle was clean and tidy and could accommodate 4 passengers and 4 large suitcase comfortably.

September 25, 2025
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Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Rated 5 out of 5 stars
Verified

Good overall service

Good overall service. Vehicle clean and comfortable. Driver helpful.

September 25, 2025
My Transfers logo

Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Rated 5 out of 5 stars

Very easy and reasonable

October 9, 2025
Unprompted review
My Transfers logo

Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Rated 5 out of 5 stars
Verified

Precise an god service

October 2, 2025
My Transfers logo

Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

Rated 5 out of 5 stars
Verified

5 Star Service

This company offers a great service , everything ran smoothly from initial booking to the pick up and drop off...Drivers were punctual, well presented and the transport was clean inside and out with good air conditioning. We were picked up on time both at the airport and our apartment in Benidorm...

September 30, 2025
My Transfers logo

Reply from My Transfers

Thank you so much for your kind review! We're thrilled to hear that you enjoyed your experience with My Transfers. We appreciate your feedback and hope to serve you again soon!

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