Saatchi Art Reviews 10,004

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They appreciate the website's user-friendly interface, particularly the helpful search features and filters that make it easy to find the perfect piece of art. Consumers are impressed with the vast selection of original artworks available, as well as the opportunity to support emerging artists from around the globe. The ability to save favorite art and artists is also a valued feature. Customers consistently praise the company's excellent customer service and communication throughout the purchasing and shipping process. People highlight that the company provides timely updates and ensures that artwork is expertly packaged for safe delivery, regardless of its origin. The quality of the artwork often exceeds expectations, and many consumers express their intention to make future purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

I purchased a beautiful, very large oil painting and am more than impressed with how perfect Saatchi Art's service was throughout my purchase! Everything went smoothly, from payment to delivery to G... See more

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Rated 5 out of 5 stars
Verified

Great selection of artists from all over the world. I have been saving my favorites, using the feature to show how paintings might look in my space and finally made a purchase. The art was beautiful... See more

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Rated 5 out of 5 stars
Verified

This process is seamless; you find the art you like, buy it and it arrives in a timely manner correctly packaged. This is my second time completing a transaction with Saatchi Art and both times were g... See more

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Rated 5 out of 5 stars
Verified

First of all the art itself is just wonderful. I love this artist and I hope to be able to purchase more of her work. The piece was so well wrapped it took me forever to unwrap it. Coming from so m... See more

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Rated 4 out of 5 stars
Verified

H! My experience was great u t I received the cost for shipping the painting I purchased. Had I known the cost of shipping was going to be $1700 t I may not have bid on the item. I feel, there should... See more

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Rated 5 out of 5 stars
Verified

Love the painting. when delivery claimed office was closed, and was not, staff helped to redirect the delivery so we could make sure there was space for the art as we were hanging returned art from s... See more

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Rated 5 out of 5 stars
Verified

We love art and supporting those who create it. Thanks to Saatchi Art's excellent communications and couriers, our chosen piece that originated from Tel Aviv, even after a short delay, due to missile... See more

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Rated 5 out of 5 stars
Verified

This is our third time purchasing art from Saatchi and the experience remains excellent. From regular updates on order delivery, timely delivery, no matter where you order from around the world, and q... See more

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Rated 4 out of 5 stars
Verified

I have bought e paintings from them, and all have been what I expected. Prices tend to match both size and quality. Delivery is good, ones from off shore do take longer to arrive.

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Rated 4 out of 5 stars
Verified

I was ultimately very happy with selecting and receiving a wonderful piece of art from this site. The only detracting factor from the experience was choosing and purchasing a piece, only to later find... See more

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Rated 5 out of 5 stars
Verified

Artwork looked better in person than on the web. Very happy with quality. Shipped from India and received much faster than I expected. Package was secure and painting was well protected. Ordering... See more

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Rated 5 out of 5 stars
Verified

Great original art selection. The website is easy to navigate and product information is easy to find. The shipping process was faster to the US than other domestic art online shops. The piece was pac... See more

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Rated 5 out of 5 stars
Verified

I started shopping with Saatchi Art a little over two weeks ago, and I’ve already made four additional purchases since my first. The website is incredible. The search features and filters are so helpf... See more

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Rated 5 out of 5 stars

I’ve purchased at least five pieces of art from Saatchi. I love that you can buy originals from emerging artists. The selection is excellent. It’s helpful to “favorite” art and artists you like so the... See more

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Rated 5 out of 5 stars
Verified

Saatchi Art has always been great at customer service. With this most recent purchase, I received a message about a week ago that there were issues in Canada (where the painting was) with the shipping... See more

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Rated 5 out of 5 stars
Verified

Beautiful art and very reliable. They reached out several times throughout the purchasing and shipping process to keep me updated and make sure that I was completely aware of everything. I absolutely... See more

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Rated 5 out of 5 stars
Verified

First time purchase at Saatchi Art and I was impressed with how smoothly everything went! Picture was sent very promptly and it was superbly packaged in order to avoid any damage and I love this part... See more

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Rated 5 out of 5 stars
Verified

I am thrilled with the seamless process of obtaining stunning artwork. It is a delight to spend hours perusing such a vast collection of wonderful pieces. Even with the use of browse filters, there... See more

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Rated 5 out of 5 stars
Verified

Very easy online gallery. A dizzying number of pieces to choose from. Enjoy being able to read artist profiles as part of the search. Ordering was easy. The artist needed to re-strech the canvas, thus... See more

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Rated 3 out of 5 stars
Verified

I have never had a bad experience before. This time, I received 2 black, leather duffle bags, not the original art that I ordered. Saatchi was very responsive and offered a full refund. As the refu... See more

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Rated 5 out of 5 stars
Verified

The ability to view art from all over the world. It’s fantastic for art lovers like me. I’ve purchased several paintings using this website. The whole purchase experience is both simple and easy to m... See more

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Rated 4 out of 5 stars
Verified

My multiple experiences with Saatchi Art have been positive, except for a recent incident. I had a piece of art in my cart for less than 24 hours, as I was grouping a multi purchase with a particular... See more

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Rated 4 out of 5 stars
Verified

I have come to rely on Saatchi Art for artwork. Extensive collection to draw upon. Orders are filled quickly if you make reasonable bids. Would like to see a small section of " extraordinary " works... See more

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Rated 5 out of 5 stars
Verified

It was my first time buying art on Saatchi and the process couldn't have been easier, from search to purchase. Saatchi kept me well informed of shipping and arrival details. I'd definitely buy again t... See more

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Rated 5 out of 5 stars
Verified

This is my first time ordering art and having it "imported" to Vietnam. The process was basically handled 100% by Saatchi, which was great. I only had to follow up with DHL for specific info, which I... See more

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Rated 5 out of 5 stars
Verified

I bought an original ink drawing from French artist Frederic Belaubre on this site. It arrived direct from the artist quickly and well packaged. I am delighted with the artwork and would not hesitate... See more

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Rated 4 out of 5 stars
Verified

Excellent selection on website. Easy to navigate. Good communication after purchase. My only comment is sometimes it takes an artist awhile to ship after purchase. Perhaps there should be a standa... See more

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Rated 5 out of 5 stars
Verified

Working with Will Hardy was so pleasant! He was on top of the conversations between myself and the artist (Benedicte Gele) the entire time - quick to respond and truly helpful. I couldn’t be more ple... See more

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Rated 5 out of 5 stars
Verified

Bought a wonderful painting from a Danish artist on Saatchi. Process was smooth and really happy with the piece.

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Rated 5 out of 5 stars
Verified

Extremely professional and competent service with great communication at every step along the way. I made a reasonable offer , which was accepted. The importation to the United States from Malta was... See more

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Rated 5 out of 5 stars
Verified

For me, Saatchi is the best resource for original fine art to be found online. Site is great--especially for returning buyer who have an account.

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Rated 5 out of 5 stars
Verified

I was a little hesitant to buy art online but it was easy, honest and the customer service was 100%. No regrets whatsoever.

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Rated 5 out of 5 stars
Verified

I have nothing but positive things to say about Saatchiart.com They facilitate communication with the artists and provide timely information regarding shipping. The works I have purchased are always e... See more

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Rated 5 out of 5 stars
Verified

Fantastic! We found the piece, ordered it and had it within the week. The painting was well packaged and really, it was seamless. Most importantly, we LOVE the painting!!!

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Rated 5 out of 5 stars
Verified

Fuss free purchase. Item came very well packed. Dhl tracking made it easy to track arrival of parcel. Reliable and trustworthy site to purchase art

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Rated 5 out of 5 stars
Verified

Beautiful artwork at a reasonable price. Packaged well and shipped fast from the artist. No complaints. :)

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Rated 5 out of 5 stars
Verified

Daniel was exceptional in managing this purchase and shipping of the sculpture. He is a pleasure to work with and made the experience seamless.

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Rated 5 out of 5 stars
Verified

Best selection of on-line art platforms. Best customer service. Competitive prices. What more could one ask for?

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Rated 4 out of 5 stars
Verified

Saatchi was great in facilitating my art purchase .Unfortunately there were some shipping delays that were disappointing but I received updates regularly and am overall happy with my purchase.

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Rated 5 out of 5 stars
Verified

Very communicative throughout the process. I had a special request for the artist and they made sure to get in contact and fulfill the request.

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Rated 5 out of 5 stars
Verified

Safe, quick responses, great follow up support. I will use this site again with full confidence.

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Rated 5 out of 5 stars
Verified

Amazing art from France, we are thrilled! I had some questions about the painting and Saatchi answered them right away.

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Rated 5 out of 5 stars
Verified

They kept track of shipments and helped make sure everything arrived intact

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Rated 5 out of 5 stars
Verified

Very professional platform for artists from all over the world.

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Rated 5 out of 5 stars
Verified

Had a great experience, logistics went smooth and fast. Communication was superior. Would recommend to those that are looking for art.

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Rated 3 out of 5 stars
Verified

After I selected the painting I was hit with a $1000 broker fee.

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Rated 5 out of 5 stars
Verified

There's something incredibly special about supporting emerging artists, and this experience truly touched my heart. I found a stunning coastal painting that instantly brought a sense of peace and bea... See more

Company replied

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Company details

  1. #5 of 8 best companies in Art Gallery
  2. #29 of 35 best companies in Art Supply Store
  3. #40 of 89 best companies in Decoration and Interior Design Store
  4. #73 of 156 best companies in Furniture Store
  5. #20 of 33 best companies in Interior Designer
  6. #49 of 109 best companies in Online Marketplace

About Saatchi Art

Written by the company

Saatchi Art   Logo

At Saatchi Art, we make it our mission to help you discover and buy from the best emerging artists around the world. Featuring the world’s largest selection of original works, our online gallery offers more than 1.4 million paintings, drawings, sculptures, and photographs by more than 90,000 emerging artists from over 110 countries.

Saatchi Art is led by a team of expert curators whose job is to help you make informed art buying decisions. Discover artworks through their weekly curated collections or take advantage of complimentary art advisory services. We pride ourselves on delivering world-class customer service to our art buyers worldwide. Our 7-day 100% money-back guarantee allows you to buy with confidence, and we handle all aspects of shipping for a completely hassle-free delivery.

Discover Original Art

14-Day Money Back Guarantee

Saatchi Art is committed to ensuring the 100% satisfaction of our art collectors

Once you’ve received an original artwork, you have fourteen (14) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork provided that it is returned to the artist in its original condition and packaging.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Beautiful Art, Seamless Experience, and Genuine Connection

Both pieces I recently purchased — Humahuaca by Bettina Costa and the bronze sculpture I’m Coming Too by Anna Andreadi — arrived this week, and I couldn’t be happier with my experience.

Everything about the process was smooth and professional. The communication around shipping and delivery was clear, accurate, and timely. Both works arrived well packaged and protected, and each piece looks exactly as described on the site (I just personally always seem to misjudge dimensions — perhaps a clearer visual scale reference would help people like me!).

What truly made the experience special, though, was the personal connection. After purchasing Humahuaca, the artist, Bettina, reached out directly to thank me and share the certificate of authenticity. That gesture — and the chance to write back and tell her what the piece means to me — made the entire experience deeply personal and memorable. For collectors like me who purchase art because of emotional connection rather than to simply fill space, that direct communication means everything.

The painting itself felt meant to be: it arrived on my 32nd birthday and mirrored a recurring dream I’ve had for years — a moment of synchronicity that made it all the more meaningful. Bettina’s message and kindness added a human layer that transformed the transaction into a relationship with the art and the artist.

I would have loved to have the same opportunity with I’m Coming Too by Anna Andreadi — a stunning sculpture of a girl holding strings that turn into butterflies. The title alone resonated with a family phrase we use constantly (“Jessie coming too!”), and I love its message about timing, growth, and carrying your inner child forward. A short personal note from the artist, even just a simple handwritten card saying something like, “Hi Jess — I hope this piece brings you joy. Thank you for supporting my work!” would make a meaningful impact. Those small touches make an emotional difference to collectors and art lovers alike.

As someone who works in loyalty strategy professionally, I can’t help but see an exciting opportunity for Saatchi Art to create a loyalty or engagement program for repeat buyers and collectors. This could include elements like:

Points or tiers that reward purchases or engagement.
Surprise-and-delight touches such as personal notes or small artist prints.
Invitations to local art events or virtual studio talks based on buyer location.
Recognition for collectors who support emerging artists.

These gestures would help foster ongoing relationships between Saatchi Art, the artists, and buyers like me who view collecting as something personal and meaningful.

Overall, I’m incredibly impressed by the quality of the artwork, the thoughtful packaging, and the ease of the entire process. But what made it truly exceptional was the connection — the feeling that the art, the artist, and I were all part of the same story.

October 13, 2025
Saatchi Art logo

Reply from Saatchi Art

Thank you so much for sharing such a thoughtful review! We’re thrilled to hear your new pieces arrived safely and made such a meaningful impact, this is exactly why we love connecting collectors and artists. We also really appreciate your ideas on ways we could make the experience even more personal, small touches like these can make a big difference. Thank you for supporting our artist community!

Rated 4 out of 5 stars
Verified

Easy navigation, great artists

This was an easy website to navigate. The only thing I didn't like is that I did not clearly get offered art framing in the process or it was not readily apparent on how to get that done before my art piece arrived. Otherwise I would have given this site a higher rating.

October 12, 2025
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Reply from Saatchi Art

Thank you for your feedback! We’re glad to hear you found the website easy to navigate. We really appreciate your note about framing, since the artwork ships directly from each artist, framing prior to shipment isn’t always an available option, but your feedback is invaluable and will help us make this clearer on the site in the future. Thank you for supporting our artist community!

Rated 5 out of 5 stars
Verified

Excellent international art house…

Excellent international art house broker for emerging artists, good communication with artists and saatchi staff on delivery etc. Super pleased and highly recommend!

October 13, 2025
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Reply from Saatchi Art

Thank you for taking the time to share your feedback. We’re thrilled to hear that you had a great experience. Your recommendation means a great deal to us as! Thank you again and enjoy your new artwork.

Rated 5 out of 5 stars
Verified

Had a great experience

Had a great experience. They were very communicative and responsive to all my questions. I would highly recommend using them in the future.

October 1, 2025
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Reply from Saatchi Art

Thank you so much for the review! We’re delighted to hear that you had a great experience and that our team’s communication and support met your expectations. We truly appreciate your recommendation and look forward to assisting you again in the future!

Rated 5 out of 5 stars
Verified

Great stuff and suppliers

Great stuff and suppliers. Awesome client service.

September 29, 2025
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Reply from Saatchi Art

We’re so glad to hear you’ve had a great experience. Thank you for the review and supporting our artist community!

Rated 5 out of 5 stars
Verified

This is our third time purchasing art…

This is our third time purchasing art from Saatchi and the experience remains excellent. From regular updates on order delivery, timely delivery, no matter where you order from around the world, and quality of artwork, we are simply delighted.

October 6, 2025
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Reply from Saatchi Art

We’re thrilled to hear that you’ve enjoyed purchasing art with us again and that everything, from communication to delivery, has met your expectations. Thank you so much for your continued support and for taking the time to share your experience!

Rated 5 out of 5 stars
Verified

All perfect

Perfect communication

September 29, 2025
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Reply from Saatchi Art

We’re so glad to hear that communication throughout your experience was smooth and clear. Thank you for your feedback and supporting our artist community!

Rated 5 out of 5 stars
Verified

First of all the art itself is just…spectacular. I love this artists style. I hope this is just the first of many more to come from Stephanie de Malherbe, a rising star for sure!

First of all the art itself is just wonderful. I love this artist and I hope to be able to purchase more of her work. The piece was so well wrapped it took me forever to unwrap it. Coming from so many miles away (France) I was concerned if it would be ok. However, there was no need for concern. I really like the idea of being able to purchase art from artists in France or other countries in Europe.

September 26, 2025
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Reply from Saatchi Art

Thank you for sharing your experience! We’re so glad to hear that you’re happy with your new artwork. We look forward to helping you discover more pieces you love in the future.

Rated 5 out of 5 stars
Verified

Overall great experience

Overall, excellent experience. The art is beautiful and the service was fantastic.

October 4, 2025
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Reply from Saatchi Art

Thank you for sharing your experience! We’re thrilled to hear that you loved the artwork and received fantastic service. We appreciate your support and hope you’ll continue discovering more art you love with us.

Rated 5 out of 5 stars
Verified

Staff is diligent

Staff is diligent, knowledgeable and professional.

October 3, 2025
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Reply from Saatchi Art

Thank you for the review! We’re delighted to hear that our team’s diligence and professionalism made a positive impression. We truly appreciate your feedback and look forward to assisting you again in the future.

Rated 5 out of 5 stars
Verified

Great selection of Art

Great selection of art. Delivered on time. Fair pricing.

October 3, 2025
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Reply from Saatchi Art

Thank you for your review! We’re so glad to hear you enjoyed the selection, timely delivery, and fair pricing. We appreciate your support and hope you’ll continue discovering new artists and art with us!

Rated 5 out of 5 stars
Verified

This process is seamless

This process is seamless; you find the art you like, buy it and it arrives in a timely manner correctly packaged. This is my second time completing a transaction with Saatchi Art and both times were great.

October 2, 2025
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Reply from Saatchi Art

Thank you for sharing your experience! We’re thrilled to hear that both of your purchases went smoothly and that your artwork arrived safely and on time. We appreciate your support of our artist community!

Rated 5 out of 5 stars
Verified

Saatchi Art - The most perfect way to buy art!

I purchased a beautiful, very large oil painting and am more than impressed with how perfect Saatchi Art's service was throughout my purchase! Everything went smoothly, from payment to delivery to Germany, and I am so happy with my purchase because I felt well taken care of by Saatchi Art every step of the way. A big thank you to the entire team who handled my purchase. You are the best! With warm regards from afar, Martina Marita

October 2, 2025
Saatchi Art logo

Reply from Saatchi Art

Thank you so much for the review! We’re delighted to hear that your experience was seamless from start to finish and that your new painting arrived safely in Germany. Our team takes great pride in providing attentive service, and it’s so rewarding to know you felt well cared for throughout the process.

Rated 4 out of 5 stars
Verified

Generally very good.

I have bought e paintings from them, and all have been what I expected. Prices tend to match both size and quality. Delivery is good, ones from off shore do take longer to arrive.

May 29, 2025
Saatchi Art logo

Reply from Saatchi Art

We’re delighted to hear you’ve been happy with your purchases and that everything has met your expectations. We also appreciate your understanding that delivery times can vary for international shipments. Thank you for your continued support and for sharing your experience!

Rated 5 out of 5 stars
Verified
Saatchi Art logo

Reply from Saatchi Art

Thank you for your review! We’re so glad to hear you had a great experience and that your order arrived quickly. We appreciate you taking the time to share your feedback!

Rated 2 out of 5 stars
Verified

My painting was damaged in transport

My painting was damaged in transport. I immediately sent a message and pictures to customer support but it has been 3 days without a response. Very disappointing.

October 1, 2025
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Reply from Saatchi Art

We’re very sorry to hear that your painting arrived damaged and that you haven’t yet received a response. This isn’t the experience we want for our collectors. A member of our team will be reaching out shortly to assist you.

Rated 4 out of 5 stars
Verified

Beware of TBD shipping costs

H! My experience was great u t I received the cost for shipping the painting I purchased. Had I known the cost of shipping was going to be $1700 t I may not have bid on the item. I feel, there should be more upfront disclosure on shipping costs. Other than that my experience was good.

September 23, 2025
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Reply from Saatchi Art

Thank you for sharing your feedback. We’re glad to hear you enjoyed your experience overall, though we’re sorry for any confusion regarding the shipping cost. The amount you mentioned in the feedback is much higher than the actual shipping cost and what you paid for the order. A member of our team will be in touch to clarify the details and ensure everything is clear. Thank you again!

Rated 5 out of 5 stars
Verified

Great experience, start to finish

Great selection of artists from all over the world. I have been saving my favorites, using the feature to show how paintings might look in my space and finally made a purchase. The art was beautiful, packaged carefully and arrived quicker than I would have expected (from Spain to US). Getting it framed now and will definitely feel confident purchasing from Saatchi in the future.

September 23, 2025
Saatchi Art logo

Reply from Saatchi Art

Thank you so much for your thoughtful review! We’re delighted to hear that you enjoyed exploring the wide selection of artists and found our features helpful in choosing the perfect piece. It’s wonderful to know the artwork arrived safely and even faster than expected, and we hope it looks fantastic once framed. We appreciate your trust and look forward to helping you discover more art you’ll love in the future!

Rated 5 out of 5 stars
Verified

Great Service and Art

Bought a wonderful painting from a Danish artist on Saatchi. Process was smooth and really happy with the piece.

September 26, 2025
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Reply from Saatchi Art

Thank you so much for sharing your experience! We’re thrilled to hear you found a piece you love and that you thought the process was smooth. We hope the artwork brings you joy for years to come!

Rated 5 out of 5 stars
Verified

Purchase with confidence!

I was a little hesitant to buy art online but it was easy, honest and the customer service was 100%. No regrets whatsoever.

September 20, 2025
Saatchi Art logo

Reply from Saatchi Art

Thank you for the review and supporting our artist community. We’re so glad to hear you had a smooth experience and felt supported along the way. We hope you enjoy your new artwork for years to come!

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