Horrible customer service
Horrible customer service, they wrote the wrong value amount, which caused me to pay almost 70 Euro for the custom when my package was under 150 euro, but they wrote it was 560 euro. When I wrote to them, they didn't even apologize and said that they have no control over it.. well, they do because it is their mistake. Plus the package took much longer than they promised to be delivered. I hardly recommend to boycott this company. You can get better quality products online with much better and caring customers service. I'm disgusted. How careless they are...
Reply from Cellublue
We are sorry to hear that you experienced difficulties with your order. However, without a valid order number or email address, it's impossible for us to identify you in our system and assist you in resolving this issue.
Before leaving a negative review, it would have been preferable to contact us directly so that we could look into the situation together.
Moreover, if there was an error on our part regarding the value of the package, we are curious as to why you accepted to pay the customs fees. In such cases, it is recommended to refuse the package so that we can rectify the mistake.
We kindly ask you to provide any evidence or photos showing the declared amount so that we can analyze this further. To assist you as best as possible, we ask that you contact us through our contact form or provide us with your order number.
We remain at your disposal to resolve this misunderstanding.
Best regards,
