Onyx Fragrance Reviews 160

TrustScore 5 out of 5

4.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's product quality, highlighting the authenticity and appealing scents of the fragrances. Consumers appreciate the good prices, especially for samples, which allows them to explore new releases without committing to expensive purchases. People frequently mention the fast and efficient delivery service, as well as the careful packaging that ensures products arrive in perfect condition. Many reviewers also value the excellent customer service, noting the team's quick response and effective resolution of any issues. The inclusion of free samples is a much-appreciated bonus, often leading to new favorite scents and repeat purchases.

Based on these reviews

Rated 5 out of 5 stars
Verified

Never disappointed with the service, the pricing, or the fragrances I have ordered. Best decant business on the internet. Plus, the free mystery sample is what I look forward to the most. I will retur... See more

Rated 5 out of 5 stars
Verified

I've placed three orders with Onyx Fragrance, and all have been received quickly with the product packed well. One order was missing an item, but that issue was promptly resolved with a single email... See more

Rated 5 out of 5 stars
Verified

I had a question regarding an order. and their care team responded so quickly and resolved my issue immediately. Alot of online merchants are not so quick to resolve issues. I really appreciated t... See more

Rated 5 out of 5 stars

I can't recall better customer service than what I received with Onyx. Beyond that, they offer quality fragrances at prices that keep you from regretting an expensive blind purchase. You get to enjoy... See more

Rated 5 out of 5 stars
Verified

I purchased a 5ml decant of Louis Vuitton Ombré Nomade. Really nice fragrance. The Oud and rose are not harsh or overpowering. Also got a free sample. Great service and fast shipping. I will definitel... See more

Rated 5 out of 5 stars
Verified

Great company that fulfills orders quickly and backed by excellent customer support that works to resolve any issues that you may have. I highly recommend giving them a try.

Rated 5 out of 5 stars
Verified

Great company with amazing customer service. They always have good prices for the samples they offer. Definitely worth giving them a try.

Rated 5 out of 5 stars
Verified

I’m always looking to try the newest releases and getting a decant from Onyx Fragrance is the best way to do that. Great prices, fast shipping and you always get a free sample. No one does it better.... See more

Rated 5 out of 5 stars
Verified

Quick delivery of the samples that I ordered. The fact that they included a bonus sample was a very thoughtful touch. I definitely will use them again and would recommend them to everyone.

Rated 5 out of 5 stars
Verified

Quick shipping, and they added an extra sample in my order that I ended up loving! I’ve honestly already placed a second order from them…

Rated 5 out of 5 stars
Verified

Excellent customer service, frequent sales, great way to try out fragrances that otherwise aren't offered as samples

Rated 5 out of 5 stars
Verified

Fast delivery of quality scents at a good price. I will be using them again for my fragrance needs.

Rated 5 out of 5 stars
Verified

Everything was amazing! Fast shipping. No issues what so ever! Will definitely be back!

Rated 5 out of 5 stars
Verified

Best decant business on the web. Great prices, fast shipper, and you always get a free sample. No one does it better. I will return for more. Thank you.

Rated 5 out of 5 stars
Verified

Great company. Very friendly customer service. Fast delivery and great products.

Rated 5 out of 5 stars
Verified

Communication and speed of prepping the order were fantastic! Thanks so much!

Rated 5 out of 5 stars
Verified

Love the smells.Nicely packaged and comes with extra goodies.Thank you!

We perform checks on reviews


Company details

  1. #6 of 45 best companies in Perfume Store
  2. #6 of 29 best companies in Cosmetics and Perfumes Supplier
  3. #3 of 33 best companies in Flavours, Fragrances and Aroma Supplier

Written by the company

Onyx Fragrance provides 100% authentic fragrance samples starting as low as 99¢. Find your perfect scent today and order a full-size bottle at a low price with free shipping. Experience Onyx Today! Perfume Samples - Over 400 Scents in stock! Shop Brands like Tom Ford, Chanel, Creed, Versace, YSL, Maison Francis Kurkdjian, Dior and Kilian just to name a few. Creed Aventus & Baccarat Rouge 540 are are top sellers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

160 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars
Verified

Never disappointed with the service

Never disappointed with the service, the pricing, or the fragrances I have ordered. Best decant business on the internet. Plus, the free mystery sample is what I look forward to the most. I will return for more. Thank you.

November 10, 2025
Advertisement
Rated 5 out of 5 stars
Verified

Fantastic

Quick shipping, and they added an extra sample in my order that I ended up loving! I’ve honestly already placed a second order from them…

August 10, 2025
Advertisement
Rated 5 out of 5 stars

Amazing growing business with top notch customer service!

I can't recall better customer service than what I received with Onyx. Beyond that, they offer quality fragrances at prices that keep you from regretting an expensive blind purchase. You get to enjoy products you'll love along with an amazing customer experience, all while supporting a local, growing business.

August 13, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars
Verified

Top Tier Customer Service

I had a question regarding an order. and their care team responded so quickly and resolved my issue immediately. Alot of online merchants are not so quick to resolve issues. I really appreciated their concern and solution to my issue. Thanks Guys !!!

April 22, 2025
Advertisement
Rated 5 out of 5 stars
Verified

Excellent customer experience!

I've placed three orders with Onyx Fragrance, and all have been received quickly with the product packed well. One order was missing an item, but that issue was promptly resolved with a single email to Onyx support, and the missing item arrived in a couple days. Onyx customer support is top notch, and I won't hesitate to use them again.

February 13, 2025
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look