Surfshark Reviews 27,258

Credit where credit is due, Surfshark's upload speeds seem to have improved lately. Still have the occasional website that blocks the IP addresses Surfshark is using. Most notable is that Google makes... See more

Lucian M was helpful in getting me sorted out. We still have no clue how the issue started. Lucian figured maybe some sort of weird bug. Anyway we got matters sorted for now. Thanks for your patience... See more

Everything was perfect , my question answered and a very professional approach. Miss Lily Reed was very nice and patient with me and i appreciate every moment i had with her.

Since I'm not very experienced with computers, I had some questions about using Surfshark for the first time. The support team there is really great—the very friendly and professional employee Phoenix... See more

Surfshark has an amazing customer support team. I spoke to Phoenix twice in a row, and he helped me guide me through every question I had with patience and reliable information. If you have any issues... See more

Great experience because they honoured the 30-day money back guarantee when I experienced some minor issues. Unfortunately I wasn't able to report the exact details of the issue as I reported them a... See more

I wanted to renew my subscription with the promotion on the web, and by mistake, the same day that my subscription renewed, I purchased the promotion, so I had two payments. The live chat was the saf... See more

I knew nothing about using, configuring or testing a VPN, I finally gave up on trying to get it working on my own. I was lucky enough to start a chat with Phoenix Harrington who explained everything t... See more

I was not terribly familiar with personal VPN usage. The agent, Phoenix Harrington, did a great job of explaining how things work. After explaining what I was hoping to do with the VPN, he confirmed... See more

I had troubles fixing a connection issue with my VPN. I will like to thank Lucian Montgomery for helping me get through this issue. They were a wonderful customer representative and developed many way... See more

Lucian Montgomery as my chat partner from Surfshark had a two hour chat with me to resolve account issues that didn´t let me use my new subscription. He was so patient with me and never got tired, alw... See more

I made a refund request, and the human representative was able to confirm it went through and gave me a time estimate for when my money will be returned. It was very quick and no hassle involved. His... See more

Surfshark is an outstanding, cost-effective VPN solution that truly stands out. Its key benefit is the unlimited simultaneous connections, meaning one subscription protects every single device you own... See more

there was an 20-30min I lost all surfguard app connections on all my devices simultaneously. In emergency situations like such, I relied on a free wireguard app with only 1 legacy server from years... See more

My ps account was hacked twice before i started using surfshark vpn. Since I started using surfshark i feel totally safe online and also able to get a far better streaming experience with my devices.... See more

Can't fault Surfshark really. I had an issue with my 2FA and Asher from customer service was brilliant, super helpful and resolved my issue within minutes. Great VPN service.

I contacted support about wrong payment Infos that I gave, they resolved the Issue in under 5 Minutes and i was good to go. After 1 Message from a Support Bot I talked to a real Human (Tristan Langle... See more

I had login difficulties, as I had purchased through my Amazon account, which used my Amazon ID rather than my email address. I entered help chat, with Lucian Montgomery who was able to quickly identi... See more

Really quick to get help with (REAL HUMAN!) answers, nice and knowledgeable personal. Thank you, Lucian Montgomery! It was around midnight (CET time, GMT -2) I've used the VPN for close to 3... See more

When I had an issue, Phoenix Harrington (the Live Chat agent), was able to help me very quickly. The live chat was also easy to access. I expected the process to be be difficult, but Phoenix was very... See more

The best VPN with excellent services like alternate ID. Also you will not notice the VPN being on, the internet speed is still the same. Been a happy customer for over 4 years now.

Its been great for 18 months and recently it continues to drop out a few times a day. Generally it will take terminating the process and / or restarting the PC to get it working again. Se... See more

Before renewing my subscription, I asked for some help and Phoenix Harrington was super helpful and solved my issue very quickly. The app is really easy to use and has all the servers I could need. I... See more

Lucian Montgomery is awesome. He guided me and tried to find out my problem throughly. Very helpful. He knows how to handle customer's needs which is very important. I think I will recommend Surf... See more

I had contact with a guy that was extremely patient and very efficient his name was Barrett Quinn. He helped an old man to understand. Thank you SurfShark for employing him he is an asset to you. Ken... See more

I experienced problems registering an account. Used the Chat function and after a few quick questions was connected to Lucian Montgomery who was extremely helpful and resolved the issue quickly with c... See more

Been using it for a while,can use on multiple devices,so have it on my phone my partner's phone and on a TV in the UK and two TVs in our spainish holiday home ,easy to use and set to which country you... See more

This is the second time I've come to resolve something that appears to have to do with the VPN installation, and both times they've resolved quickly and effectively. Thank you!

I am having a problem , I live in rural Australia, and if I search for Facebook marketplace, it opens up in California and I am unable to change location, is there a solution. Thanks Peter

Lucian Montgomery is the best! We tried all the possible resolution together and he's really willing to help me out. Very Respectful and so easy to communicate with.

Fast solution, agent Lucian Montgomery was very helpful. I can get back to my account within a minute. Thank you for support.

Octavian was knowledgeable and quickly helped resolve my issue. I'm a VPN newbie, so I needed some patience

Lily Reed was a great help with assisting me and getting things back in order so I could access my account again.

Phoenix Harrington was very patient and understanding. Just new at Surfshark and tend to ask a lot of stupid questions.

Phoenix Harrington was amazing in her prompt responses and able support. Greatly appreciated.

The support team at Surfshark is spectacular. Harrison Lowe helped me with the issues I had in no time. Truly professional.

Tristan was super helpful with fixing my email issue on my account. He knew exactly what to do and got it sorted quickly. Really appreciate the help, made the whole thing way easier than I thought it... See more

I just want to take a moment to thank Surfshark’s customer service team for their excellent support. In particular, I’d like to recognize Phoenix Harrington, who went above and beyond to help me wit... See more

I got help from Lucian Montgomery and Frederick Cook. They both are very helpful and made everything going very smooth. Also clearly explained to me about my situation and solve my problem. Thanks!

Great customer service. I had trouble operating the app and was immediately connected to an customer services agent on the live chat. I was assisted by Tristan Langley who helped me solve my issue (he... See more

Ran into what i thought was a brick wall trying to install, but Wesley Pembroke got me the right install package and saved the day.

I’ve been using Surfshark for several months now and I’m very happy with the service. The connection is fast and stable, even on international servers, which makes streaming content smooth and has... See more

I upgraded my phone and forgot to move over my MFA, so I had to reach out to support. First, I worked with Phoenix Harrington, who made the whole process extremely easy and put me at ease with the... See more

I want to take the time to congratulate Mr Phoenix Harrington for his amazing service, patience, and attention to resolving my issues with my account. It took time, but he demonstrated his knowledge &... See more

recently needed help with my Surfshark account, and Tristan handled everything perfectly. He was quick to respond, polite, and made the whole process super easy. What really stood out was his profes... See more

Thank you to Phoenix Harrington for the fast help and clear explanation. Everything was easy to understand and very helpful!

The consultant Tristan Langley was really helpful — I wouldn’t have managed it on my own. He quickly understood the issue, explained everything clearly, and helped me restore my Surfshark account. Eve... See more

I chatted with Phoenix Harrington, and this experience was very helpful.He is really kind and knows how to respect others.Also, I was really satisfied with the prompt response.