Acorn Motor Group Reviews 3,447

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and knowledgeable. Consumers highlight the excellent customer service, noting that staff members go above and beyond to assist them, providing clear explanations and making the car-buying process easy and enjoyable. People appreciate the personal attention they receive and the feeling of being valued. The booking process is also highly regarded, with reviewers describing it as smooth and efficient. Consumers are pleased with the value for money, feeling they receive fair deals and transparent service. The positive sentiment extends to the service provided, with reviewers noting quick problem-solving and thorough explanations of work performed.

Based on these reviews

Rated 5 out of 5 stars

The sale of my car was managed by Katie. She was approachable, knowledgeable and helpful throughout. No request was too much effort and she communicated well and went out of her way to ensure the sale... See more

Company replied

Rated 5 out of 5 stars
Verified

Really good, clear communication from the offset, even though our car is out of warranty they sourced parts quickly ( new dpf) and let us know prices and work to be done before anything was carried o... See more

Company replied

Rated 5 out of 5 stars
Verified

Sent reminder in plenty of time that service due. Able to book a convenient time within 1-2 weeks with Curtesy car available. Service & MOT done quickly and video of checks sent, minor problems I ment... See more

Company replied

Rated 5 out of 5 stars
Verified

Over years have bought several cars from Acorn Kia Crewe. Always found all staff to be pleasant, helpful and very efficient. Their customer service is excellent. Would definitely recommend Acorn Crew... See more

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Rated 3 out of 5 stars
Verified

The car was picked up and dropped off as arranged. I'll have to trust that the work was done, because I am not mechanically minded. Where Acorn really let themselves down, was their inability to re... See more

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Rated 4 out of 5 stars
Verified

Service work was carried out efficiently and the video is a nice feature these days but I'm afraid the site is still very much a work in progress. I was hoping by now it would have been complete but t... See more

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Rated 5 out of 5 stars

Extremely happy with my car-buying experience. The process was smooth, transparent, and stress-free from start to finish. Alex is very knowledgeable and honest, and went above and beyond to make sure... See more

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Rated 5 out of 5 stars
Verified

Tyre change after the technician spotted a bulge in my NS front tyre. Happy to wait and enjoy the free drinks and comfortable seating. Car cleaned and vacuumed afterwards was a welcome extra. Only d... See more

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Rated 4 out of 5 stars
Verified

Ladies in reception were very polite and helpful. Car was serviced as my Sat Nav upgraded as I had requested. Video I received explaining the condition of my vehicle was excellent. Would have been 5... See more

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Rated 5 out of 5 stars

Amazing service totally professional and courteous. Chloe Caldwell made the whole experience of purchasing my new car effortless with total peace of mind. Thank you Chloe.

Company replied

Rated 5 out of 5 stars
Verified

Great service from the booking the appointment on line to handing the car over for its mot to picking up my car great service all round can’t fault the whole team

Company replied

Rated 5 out of 5 stars

Bought my 1st Kia Sportage and what a great car. Add to this, the wonderful service I received from the sales executive Peter Firth of Acorn, and I can honestly say, the best car purchase experience e... See more

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Rated 5 out of 5 stars

I saw a car on Auto Trader so I immediately called Acorn Warrington to book a test drive. I spoke with Neil who was happy to help. I attended the dealership and Neil was fantastic. He made sure th... See more

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Rated 5 out of 5 stars

Great service from genuine people that have the knowledge and empathy to make buying a car and real pleasure. Alex was very professional and understood exactly what I wanted without being a 'typical... See more

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Rated 5 out of 5 stars

I was due an upgrade of my Suzuki Swift, I wasn’t sure whether to get an upgraded new Suzuki or go for one of the new MG’s. Chloe was super helpful, we went through both options and it worked out I wa... See more

Company replied

Rated 5 out of 5 stars

The team member that helped me, Dan, was professional, knowledge & helpful . He fully explained the process and what I needed to do. He always called me back or followed up as he said he would. Great... See more

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Rated 5 out of 5 stars

We went to a dealer event at Acorn Suzuki, we meet Louis who was fantastic very friendly and profesional. He took us through all options both model and financial wise.we eventually signed for a new... See more

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Rated 5 out of 5 stars

Very happy with my experience with MG acorn motor group Crewe, it was the first time visiting this garage and the sales team were very accompanying understanding and outgoing. Louis took time to expla... See more

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Rated 5 out of 5 stars
Verified

I called in to see David Cunningham about the progress of my new car order. David is always very friendly, helpful and welcoming when you see him. My new car had arrived early and David kindly allowed... See more

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Rated 4 out of 5 stars
Verified

Overall experience was good. Picking up the car would have been better to have a show around the car ref buttons and all the functions. Still don’t know now after a week. Picked up the car , a full... See more

Company replied

Rated 5 out of 5 stars

I brought a Kia Sportage from Chris Stockell, he was great, lovely friendly guy and did not push anything. He gave me all the information about various specifications and allowed me to make the right... See more

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Rated 5 out of 5 stars

From the moment we walked in Vicky made us feel very very Welcome .always laughing and smiling with us and help us through choosing a car. iIt feels more like a family business from first point of sal... See more

Company replied

Rated 5 out of 5 stars
Verified

Friendly, knowledgeable and efficient staff who were keen to have my vehicle problem solved as quickly as possible. It took two attempts before the random electrical issue was resolved. My vehicle was... See more

Company replied

Rated 5 out of 5 stars

Choosing a car is often a daunting task but thanks to the valued assistance of Jenna and her in depth knowledge of vehicles the whole process was seamless! I got a sensible valuation for my trade i... See more

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Rated 5 out of 5 stars

Hannah Karimi customer excellence and fantastic product knowledge. From start to finish she kept us in the loop on everything explaining everything we needed to know!

Company replied

Rated 5 out of 5 stars
Verified

Never thought I would buy a car online - First time for everything . Found one I liked at Macclesfield branch - was still very wary . Jonathan (Smith) who i dealt with was so helpful and informat... See more

Company replied

Rated 5 out of 5 stars

Greg the business manager greeted us as soon as I arrived without an appointment. He ensured we were dealt with ASAP. We were given refreshments and then went on a test drive with the vehicle I was i... See more

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Rated 5 out of 5 stars
Verified

Have had my car from new. Just been in for her annual service and first MOT. Brilliant service as usual. Really recommend this garage as staff are brilliant , really friendly and car comes ou... See more

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Rated 5 out of 5 stars

Purchased a nearly new car. The vehicle was purchased stress free and delivered directly to my home address. No drama at all and great assistance from staff.

Company replied

Rated 5 out of 5 stars

We had really a great experience at Kia acorn in Crewe. We choosed our new car with the help of Hannah who has been great and very helpful on suggest what was the best for us, based on our needs.... See more

Company replied

Rated 5 out of 5 stars

The customer service at Acorn Kia Crewe was second to none and well worth travelling from Manchester to, in order to purchase our new car. Communication has been excellent throughout the buying proce... See more

Company replied

Rated 5 out of 5 stars

Excellent service by Lewis from Acorn Kia in Warrington, very happy with my new Ceed GT Line, Lewis demonstrated excellent commination by keeping me informed regarding the process of my part exchange.... See more

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Rated 5 out of 5 stars
Verified

David was very friendly and knowledgeable and he was very patient as I asked lots of questions. I came away feeling very satisfied with my experience

Company replied

Rated 5 out of 5 stars

What made the experience great was that they were very welcoming, had a great understanding of the cars.they were very helpful in helping pick out the right car and making everything very simple.

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Rated 5 out of 5 stars

The salesman was very professional and knowledgeable, kept me informed with the date of delivery and hand over. He explained all the purchase options and various models of the cars.

Company replied

Rated 5 out of 5 stars

The branch was lovely and welcoming. Johnathan let us have some time to look around the car and inside and was on hand for any questions. He then guided us on a test drive, again on hand for any quest... See more

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Rated 5 out of 5 stars

Chloe cauldwell at Acorn Crewe. Chloe is brilliant at her job. From when I called to enquire about my new car right until collecting it today. Chloe has worked really hard for me bless her. Thankyou c... See more

Company replied

Rated 5 out of 5 stars
Verified

A software update was carried out in speedy time. I also got a washed car in return and a vacuum inside.

Company replied

Rated 5 out of 5 stars

Josh was helpful friendly and professional . We felt comfortable in the showroom and all of the staff were exceptional

Company replied

Rated 5 out of 5 stars
Verified

The service rep told me the time to bring the car in, how long it would take. I arrived back at the collection time to find the car ready, serviced, washed and cleaned at the due time. Well organised.... See more

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Rated 5 out of 5 stars
Verified

Chris made my experience easy and enjoyable. His knowledge and ability to put me at ease was amazing.

Company replied

Rated 5 out of 5 stars

Great experience buying new from this dealership. Dan was very helpful,nothingwas too much trouble. Highly recommended

Company replied

Rated 5 out of 5 stars
Verified

Have bought 3 cars from this dealer in the last 12 months. Chloe the sales person was always professional and friendly. Enough said.

Company replied

Rated 5 out of 5 stars

Holly! Holly was great from the first meeting, she was very amiable, professional, very knowledgable and so helpful!

Company replied

Rated 5 out of 5 stars
Verified

Great service from the team and very fast to find and solve the problem and will allways go back.

Company replied

Rated 5 out of 5 stars
Verified

Friendly and professional reception staff. Kept up to date with the progress of the service.

Company replied

Rated 5 out of 5 stars
Verified

The staff where absolutely amazing from me ordering my car and picking it up.

Company replied

Rated 5 out of 5 stars
Verified

Open and honest answered all my questions and everything was ready on time.

Company replied

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Company details

  1. Kia Dealer
  2. Car Dealer
  3. Car Leasing Service
  4. Motor Vehicle Dealer
  5. Suzuki Dealer
  6. Used Car Dealer

Written by the company

More than an Automotive group We are a trusted dealership network with a long history, providing all the advice and assistance you need if you’re looking for a new or used car. We are proud to be associated with the UK’s fastest-growing car marques, offering a great selection of models to view and drive from Kia, Suzuki and MG. We also represent the iconic Ford, Mitsubishi & Citroen brands as Approved Service & MOT Centres. Did you also know we have Leasing Hubs at Warrington, Macclesfield, Crewe, Burntwood, and St Helens, our Leasing Experts are always on hand for you if you would like to discuss any future Car or Van Leasing requirements, whether that is for a Business or Personal Lease we can look at all these for you. We also operate one of the Largest Kia Rental businesses in the country across all of our sites for all your Rental needs, be it business or personal. Why not contact us now and see how we can help with your motoring needs.


Contact info


4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Friendly and honest

I recently purchased a new used car from Acorn Kia Warrington. I was so impressed with the friendly and honest sales team who made sure I was very well looked after and had a very smooth and trouble free experience.

October 14, 2025
Rated 5 out of 5 stars

Motability Adviser

Motability Specialist, Dan Jackson, was very helpful, personable and systematic in his approach. All aspects of the 'deal' were clearly discussed and the approximate timescale looking ahead was outlined. All very well done and much appreciated. Other staff were equally keen to ensure my wife and I were comfortable especially given the the Warrington site 0ffers access challenges as so much development work is on going.

October 9, 2025
Unprompted review
Acorn Motor Group logo

Reply from Acorn Motor Group

Hello Alan, Thank you for your kind words, we are glad to hear that , Dan and our team provided helpful and thorough service during your visit. Our team is dedicated to making sure all our customers are comfortable and well-informed, especially with ongoing development at our Warrington site. We appreciate your support. Feel free to reach out to us if there is anything additional we can do for you. We're looking forward to your next visit with us to collect your new car. Take care and have a fantastic day.
Best wishes
Acorn Kia Warrington
#customerreviews #excellentcustomerexperience

Rated 5 out of 5 stars

Alex was absolutely brilliant

Alex was absolutely brilliant, his communication was top class, he guided me through the buying journey from start to finish. Could not recommend highly enough. Just a shame I won’t be taking the car back to them for service as they are the other end of the country to me

October 13, 2025
Unprompted review
Acorn Motor Group logo

Reply from Acorn Motor Group

Hello Chris, Thank you for your glowing review. We are thrilled to hear that Alex provided top-notch communication and guided you through the buying process. Although we understand the distance may be an inconvenience, we hope you continue to enjoy your car and recommend us to your friends and family. Thank you for choosing us. Take care and enjoy your new car. Happy Driving.
Best wishes
Acorn Kia Crewe

Rated 5 out of 5 stars
Verified

Highly recommend

Great level of customer service. Knowledgeable and not at all pushy with products on offer.

October 8, 2025
Acorn Motor Group logo

Reply from Acorn Motor Group

Thank you for your kind words. Our team takes great pride in providing exceptional customer service and we're thrilled to hear about your positive experience. We always strive to be knowledgeable and not pushy with our products, so it's great to know we're meeting your expectations. We appreciate your support. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and have a great day.
Best wishes
Acorn Suzuki Crewe

Rated 5 out of 5 stars
Verified

From booking the service to collecting…

From booking the service to collecting the car afterwards all the staff were excellent and couldn’t be more helpful. Don’t ever change

October 2, 2025
Acorn Motor Group logo

Reply from Acorn Motor Group

Thank you for your kind review. We are committed to providing exceptional service and we're thrilled to hear that our staff made your experience a positive one. Your satisfaction is our top priority and we will continue to strive for excellence. Thank you for choosing our business. We look forward to serving you in the future. Take care and have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Kia super service

Chris was very friendly and helpful. He searched for the car i wanted and was very knowledgeable. He made handover very smooth and even stayed behind to make sure I could pick the car up when I wanted. Thank you.

October 3, 2025
Unprompted review
Acorn Motor Group logo

Reply from Acorn Motor Group

Hello Roger, we are so pleased you enjoyed your visit to Acorn Kia Macclesfield. Thank you for taking the time to leave such a kind review. We are thrilled to hear that Chris provided exceptional service and made your car buying experience smooth and convenient. Our team is dedicated to making sure our customers are happy and satisfied with their purchase. Thank you for choosing us. We appreciate your business. Feel free to reach out to us if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car Have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

Great first experience with Kia…

Great first experience with Kia Warrington thanks to Dan. Appreciated the follow up phone call to make sure everything was great with the car which it was. Great communication throughout and nothing was too much trouble. Very pleased with my new car!

October 10, 2025
Unprompted review
Acorn Motor Group logo

Reply from Acorn Motor Group

Hello Katie, we are so pleased you enjoyed your visit to Acorn Kia Warrington. Thank you for your kind words. We're thrilled to hear that Dan provided you with exceptional service and that you love your new car. We pride ourselves on great communication and going above and beyond for our customers. We appreciate your business, thank you for choosing us. Feel free to reach out to us if there is anything additional we can do for you. Enjoy your new Kia . Take care and have a great day.
Best wishes
Acorn Kia Warrington
#HappyCustomer #ExceptionalService

Rated 5 out of 5 stars
Verified

Lauren on Service was first class with…

Lauren on Service was first class with handling my car service and the follow up appointment to fix new sensor, thanks to Lauren.

October 10, 2025
Acorn Motor Group logo

Reply from Acorn Motor Group

Hello Leslie, Thank you so much for your kind review. We strive to provide nothing but the best service for our customers and we are glad to hear that we met your expectations. Thanks for your praise and kind comment about Lauren and our team. We look forward to continuing to assist you with all your car service needs.Take care and have a great day.
Best wishes
Acorn Kia Crewe

Rated 5 out of 5 stars
Verified

Excellent service

We had gone just to look at a car we had seen on the Acorn website .
Lewis was polite professional and extremely knowledgeable, not a all pushy, leaving us to decide at home if we wished to go ahead , he even sent over a video of the car in different colours ,
With all the information at hand it only took an hour to decide ,

October 7, 2025
Acorn Motor Group logo

Reply from Acorn Motor Group

Hi there, Thank you so much for your kind words. We are thrilled to hear that Lewis provided you with excellent service and helped make your car-buying experience smooth and enjoyable. We take pride in our knowledgeable and non-pushy sales team, and we're glad to know it made a positive impact on your decision.We appreciate your business. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car .🚘
Best wishes
Acorn Kia Warrington
#HappyCustomers #EasyCarBuyingExperience

Rated 5 out of 5 stars
Verified

Done MOT service and recall whilst…

Done MOT service and recall whilst waiting. Enjoyed complimentary cappucino. Take a book and read.

October 10, 2025
Acorn Motor Group logo

Reply from Acorn Motor Group

Hi there, Thank you for your kind review. We're so glad you enjoyed your experience with us and our complimentary cappuccino. We strive to make our customers feel at home while we take care of their car needs. Happy reading! 📖 We look forward to serving you in the future. Take care and have a great day.
.Best wishes
Acorn Suzuki Crewe
#customerservice #carcare #grateful

Rated 5 out of 5 stars

Purchased a nearly new car

Purchased a nearly new car. The vehicle was purchased stress free and delivered directly to my home address. No drama at all and great assistance from staff.

October 10, 2025
Unprompted review
Acorn Motor Group logo

Reply from Acorn Motor Group

Hello Matthew, thank you for taking the time to leave us his feedback. Thank you for choosing us for your car purchase. We are thrilled to hear that the process was stress-free and that our staff provided great assistance. Enjoy your new vehicle, and please don't hesitate to reach out for anything else you may need. We look forward to working with you in the future. Have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars

The sale of my car was managed by…Katie

The sale of my car was managed by Katie. She was approachable, knowledgeable and helpful throughout. No request was too much effort and she communicated well and went out of her way to ensure the sale went smoothly. Things were explained clearly and with good humour and the entire experience was a pleasure. Thank you Katie.

October 9, 2025
Unprompted review
Acorn Motor Group logo

Reply from Acorn Motor Group

Hi there, we are so pleased you enjoyed your visit to Acorn Kia Macclesfield. Thank you for sharing your positive experience with Katie . She is committed to providing exceptional service and making the process as seamless as possible for our customers.Thank you for choosing us. We appreciate your business. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car, Have a great day.
Best wishes
Acorn Kia Macclesfield

Rated 5 out of 5 stars
Verified

Open and honest answered all my…

Open and honest answered all my questions and everything was ready on time.

October 7, 2025
Acorn Motor Group logo

Reply from Acorn Motor Group

Hello Peter, Thank you for your fantastic review. We are thrilled to hear that our open and honest communication helped answer all your questions and that we delivered everything on time. It was our pleasure to serve you. We truly appreciate your support. Feel free to reach out if there is anything additional we can do for you. We look forward to serving you in the future. Take care and enjoy your new car. Have a great day.
Best wishes
Acorn Kia Warrington

Rated 5 out of 5 stars

Totally amazing experience from start to finish

Amazing service totally professional and courteous. Chloe Caldwell made the whole experience of purchasing my new car effortless with total peace of mind. Thank you Chloe.

October 8, 2025
Unprompted review
Acorn Motor Group logo

Reply from Acorn Motor Group

Thank you for taking the time to leave this kind review, we are thrilled to hear that Chloe provided such excellent service during your car purchase. It was our pleasure to make your experience effortless and worry-free. Enjoy your new car!
" #CustomerSatisfaction #ProfessionalService

Rated 5 out of 5 stars

Buying a new Sportage from Dan@ Acorn

Great experience buying new from this dealership. Dan was very helpful,nothingwas too much trouble. Highly recommended

October 9, 2025
Unprompted review
Acorn Motor Group logo

Reply from Acorn Motor Group

Thank you for choosing our dealership for your new vehicle. We're thrilled to hear that Dan provided exceptional service and made the buying process a breeze. It's our pleasure to assist you and we look forward to continuing to provide top-notch service in the future. Thank you for your recommendation.

Rated 5 out of 5 stars
Verified

Great service from the booking the…

Great service from the booking the appointment on line to handing the car over for its mot to picking up my car great service all round can’t fault the whole team

October 7, 2025
Acorn Motor Group logo

Reply from Acorn Motor Group

Thank you for the kind words. We are thrilled to hear that you had a great experience from start to finish. Our team strives to provide top-notch service for our customers, and we're glad we were able to exceed your expectations. Thank you for choosing us for your car's MOT. We look forward to serving you again.

Rated 5 out of 5 stars
Verified

Over years have bought several cars…

Over years have bought several cars from Acorn Kia Crewe. Always found all staff to be pleasant, helpful and very efficient.
Their customer service is excellent. Would definitely recommend Acorn Crewe.

October 7, 2025
Acorn Motor Group logo

Reply from Acorn Motor Group

Thank you so much for your kind words and for being a loyal customer. We take pride in providing top-notch customer service and we are thrilled to have your recommendation. We look forward to continuing to serve you at Acorn Kia Crewe.
#CustomerSatisfaction #EfficientService #LoyalCustomers

Rated 5 out of 5 stars

Great

Great made us welcome explained everything answered all questions I had

October 7, 2025
Unprompted review
Acorn Motor Group logo

Reply from Acorn Motor Group

Hello Steph , thank you for your kind review; we are happy to pass along your comments to the team here at Acorn Kia Burntwood! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Thank you, and have a fantastic day!

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