CARFAX Reviews 583

Told me I could find how many previous owners False After putting payment they gave a different name then mine No miles at all on record like they claim. Waste of money

Use TrackVIN instead of CARFAX. The police claims the car was towed, the car I hit was towed. Big difference. I drove my car away and the policeman knows it! His report is wrong. The damage on the... See more

This website / company should be shut down by the Government for provided falsified reports and information to consumers in the US. They provide zero customer support with no way to call them for as... See more

They do nothing! The dealer overlooks certain thins and unless you know what to look for you wont see it. It is completely useless and yet the shady dealers still use it because they can manipulate i... See more

Went to trade in my car and the carfax provided by the dealership stated an anonymous report that the car had "minor damage." It included general vehicle outline with the front area shaded. This vehic... See more

Impossible to get ahold of via email/ticket system. I have a MAJOR ERROR on my CARFAX REPORT and unable reach CARFAX. I have filed multiple tickets and NOTHING. Vehicle was reported as a total loss,... See more

Carfax is absolutely garbage. This is the 2nd report in 2 month where I find out something major about a car and they do not respond and the resolution managers are incompetent taking 2 weeks to repl... See more

They have incorrect info and it is a huge endeavor to correct it. They have no human support, even though the bots repeatedly tell you that if you just jump through all these hoops, they'll connect... See more

Incorrect reporting. Went to sell car to dealership and has a mileage inconsistency remark. States an Incorrect mileage when registration renewal. There is no mileage reporting when renewing(no inspec... See more

Carfax is worthless. Bought a certified pre-owned from Carson Toyota. Was shown a clean carfax report. Previously a enterprise rental. One of front wheel cover was missing. Had to go back to deal... See more

Carfax has inaccurate information on a vehicle that I purchased new. It was discovered when I went to trade it in. Trying to get this fixed is impossible. I waited 6 weeks for a response which asked m... See more

I was told my vehicle was 100% clear of accidents and no damage. I bought the vehicle and come to find out from my insurance agent the vehicle was involved in a brutal accident AND a car chase AND dis... See more

Carfax is a scam. I have purchased cars using this data and thought I was protected. That is before I became educated on the process. The cars I purcahsed using Carfax all had issues and failed wit... See more

Carfax usually works fine, but I had a recent bad experience with them, I found a car online that looked perfect, and the Carfax report seemed to confirm its excellent condition. However, after purcha... See more

The valuation may not reflect the price and value for personal financing purposes. Whether or not the vehicle price is fair, good, or great remains up to the seller and the buyer and is not necessari... See more

I have brand new tires, carfax says I'm overdue on rotation. If I could give zero stars , I would. They want you to fill out some BS lengthy firm to fix their mess. I know several other people with si... See more

Do not waste your money. CarFax only reports information on the car from companies that "are signed up with them!" Well, that leaves a whole world of open space on the CarFax forum for information m... See more

Horrible horrible company. I tried to sell my car but there is major error on Carfax report. Things can happen, but to fix the error took forever. I sent an email multiple times, no response. They d... See more

Purchased a carfax report for a car I was purchasing for$39.99; never received the report. Requested a refund, received email saying they will contact me about refund request. Never heard back, Two e... See more

I thought I could use Carfax as a reliable source - that is not true! And they have SO many disclaimers that means their buy back guarantee is useless! DON'T waste your money. We purchased a car k... See more

Carfax posted a false report about my van saying it was a scrap vehicle and likely was a scrap yard clone. I contacted them via their website four times and provided documentation of their report bein... See more

No phone number to contact anyone. As of now I have been waiting 7 days for someone to get back to me regarding an obvious mistake on the mileage of my vehicle. A mistake was made at the dealer and it... See more

Every dealer we had visited as recommended by carFAX had already sold their vehicle. It was so obvious that carfax is just a scam to get people in based on deceiving sales numbers and discounts. I g... See more

Carfax charged me $45 to never provide me with any actual service. I got a notification that said the file could not be accessed at this time and since have never accessed the file. I asked for a refu... See more

Carfax has a false claim on my truck and when I asked them to remove it and contact my Insurance company to correct, they said they did but didn't change the report. I called my insurance company and... See more

They're not willing to stand by their product. I paid for the CarFax because I wanted to know that my transaction would be easy - the car was titled in a different state (and had been for a long time... See more

Carfax is not a trusted source. They are not giving updated information when you are purchasing a used vehicle, for instance I bought a used vehicle from Infiniti of Charlotte they presented me a ca... See more

Website is useless. I made an account, purchased a 3 report bundle and only used one. Now when I sign in, not only is that report gone but there is also no record of my existing credit, though they ch... See more

Bought a 2005 Mini Cooper and dealer failed to supply a carfax. I purchased one from Carfax, but in the process the website managed to change my option from one report for $39 to six for $99. I imme... See more

Fraudulent! Misleading, lacking a tonne of information, price gouging! BUYERS BEWARE! THEY POST PRICE IN CA DOLLARS AND CHARGE YOU US DOLLARS! DO NOT PURCHASE THIS JUNK!!!!!

Carfax falsely reporting a wreck on my trucks Carfax. Really screws my chances of getting what my truck is worth now that I’m trying to sell it. Only way to dispute it is over email and they’ve 100%... See more

I paid for 1 Carfax report, as soon as I clicked the paid button they charged me for 5 @ $99!!! Why would I want 5 additional reports???? I sent them an email requesting a refund and have not heard ba... See more

VERY DISHONEST business practices that I will be reporting to the Better Business Bureau. I CANNOT believe these guys have not gotten a class action lawsuit against themselves yet. I selected 1, THAT... See more

Their review of a vehicle helped to get me swindled our if 6k from Excalibur auto sales in Palatine Illinois. The review stated it was 5k under going rate. Also they would buy back if certain issues w... See more

Had a mistake made on my vehicles CarFax. A report was made from an officer who put in the wrong VIN. CarFax has left it up to me to fix it. With how accidents effect a vehicles value now I am unable... See more

CarFax shows in my history that repairs were done on my vehicle when no repairs occurred. I contacted the dealership to ask how did it show when none were done. I was told that no one at the dealershi... See more

If I could give this company a negative rating I would. Bought a used car cash 3 years ago and did a CARFAX check all was well. Took the car in to the dealer for repairs and CARFAX reported it as a to... See more

Honestly 1 star is more than they deserve. I have a 2014 Wrangler that I am trying to sell then all the sudden my buyers lender gets a red flag. They say that my carfax report says the jeep was claime... See more

I don't understand the reason of the new format of the report! Was good (ok) changed to confusing, less information and apparently in new report the last dealer is a owner! It should improve not goi... See more

Carfax deserves negative stars. They updated my vehicle carfax 7 months after I bought it from the dealership. The update was structural damage. When I bought vehicle fax were clean. Now I'm trying to... See more

I was in the process of buying a car and paid for my Carfax report on the car but never received the report. I went ahead and purchased the car and requested a refund from Carfax. Finally, I got an... See more

CARFAX REPORTS ARE FALSE, MISLEADING, AND DAMAGING. Though dealers seem to depend on Carfax, their information can be erroneous. I am selling my car privately. A potential dealer / buyer came, got the... See more

Bought a used car from a dealer that does a basic vehicle report (lets you know of salvage title, accidents, owners, etc.) He buys from auction and only marks his vehicles up $4-600 for quick turn-aro... See more

Very deceptive company do not trust or use them. We were trying to sell our car and got a quote from the dealer , but when they ran our vin they tried to offer us much less because of damage which C... See more

Carfax does not catch title washing and it cost me $4k. Bought a car originally registered in CA, then after the seller had a minor accident and the car was declared a total loss, he registered it in... See more

Fake business if they can't give the correct information. We're talking thousands of dollars

Carfax won't honor their buyback guarantee. They say a motor vehicle dept. can be notified of a total loss by insurance, but it doesn’t always yield a branded title immediately. A Total Loss record is... See more

Carfax is only good for the Dealers that use it to sell cars. Carfax routinely misrepresents the vehicles true history. Corporate vehicles are said to be "personal" vehicles. Dealer owned cars use... See more

In November, I purchased a GMC Sierra based on a clean Carfax report, which indicated that the vehicle had never been in an accident. However, when my wife recently tried to sell the car, a potential... See more