I was beginning to have buyers remorse as you never know what you’re going to get when you order online and delivery was a day later than expected. However I am so pleased with my purchase. It was exa... See more
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Get the look for less with Furniture123’s exclusive range of furniture and accessories. Browse our exclusive collections for your home, office and garden. And for expert advice, call our friendly customer service team or visit your local showroom. We’re the specialist furniture division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 09/08/2021
Written by the company
Unit A, Trident Business Park, Neptune Way, HD2 1UA, Huddersfield, United Kingdom
Replied to 97% of negative reviews
Typically replies within 1 week
Console table.
Delivery came 2 days later after the 4 days limit,was given several time updates.
Opened parcel and checked the 56 components to that are needed to build the 4 piece item to find it damaged/ chipped .
Tried going through the complaint system and got nowhere.Tried ringing after a recording voice telling me to press this and that I was told you queue number 41 …on premium rate.
We ordered a 5 seater sofa on 1st July 2025, it was delivered the following week however on unwrapping the 5 separate boxes we had 2 of the middle part and no left hand corner. After spending over 30 minutes on the phone just to get through and a further 20 minutes trying to resolve the problem they agreed to collect the wrong piece and once they received that back they would deliver the correct piece. At this point we thought mistakes happen so whilst annoying not the end of the world. Unfortunately they sent the wrong part 3 further times. At one point we had to wait 6 weeks before they could confirm if they could send the correct part as the factory was on shut down over August. They then sent the wrong part again at which point they said they would need to collect the whole sofa and send us a new one. Finally 3 and half months later we received a full sofa!
A very difficult company to deal with, nobody would take ownership of the issue, they were happy to have taken our money but were not in any rush to provide us with the complete sofa.
This is the worst customer service I have every experienced.
What made this great for me is being kept up to date on your delivery from the moment you order it. Also getting what you ordered on the day and time you were also told
From start to finish which was less than a week all was good! Having ordered a bed from another company with a 30-40 day delivery I was told on day 37 it would be another 3 weeks. I ordered this bed on Wednesday it was delivered the following Tuesday.
I ordered and paid in full in August and have only received Monday 13/10 I was dissapointed it took so long to arive
Once again we ordered from furniture 123 and once again we were really happy with our purchase! The quality of the bed is superb and luxurious. Will definitely use this site again!
Reply from Furniture123
Good service ,fast delivery,good quality furnitute and packaging.
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Reply from Furniture123
Ordered the SUB PANDORA COFFEE TABLE on the 7th of October, it was meant to be delivered on the 10th of October. I received an email on the 8th stating it’s on its way… Never arrived, never received any updates, finally called to find out what’s going on. Called customer service, they had me on the phone for 25mins just to tell me that the product is no longer in stock till mid November which is so unacceptable and so unprofessional. No one thought to let me know or update me. Please don’t waste your time. I have requested a refund, I asked to be send a confirmation email in regards to my refund, was told I’d be sent one in “15 mins”. Did I receive it? No??? Called again 8 hours later in attempts to ask where the email is. Still no email to be found. Such a dodgy company. Recently ordered a rug from Dunelm and the same thing happened, I received an email in seconds about my refund and a 15% voucher for my next shop. Furniture123 could never. Regret even going on this site.
purchased a trundle bed from this company overall it’s quite good quality
although some of the wood pieces were cracked and this can be seen as at front of bed
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Reply from Furniture123
Really lovely dining chairs, a fabulous price and delivery was prompt and easy 🤓
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I was pleasantly surprised by the quality of my daughter’s bed. Arrived in good time, delivered with care. Easy to assemble.
Reply from Furniture123
Just assembled a double wardrobe delivered yesterday. Good communication, arrived on time and a great looking piece of kit.
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Reply from Furniture123
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Product as described. Quick delivery and helpful update notifications.
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Reply from Furniture123
Everything went smoothly from start to finish
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