Furniture123 Reviews 41,698

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are impressed with the quality of the furniture and other products, highlighting that items often exceed expectations. Consumers appreciate the variety of choices available, including different configurations, colors, and finishes to suit their needs. People find the assembly process straightforward, even for items with many parts. The delivery service is frequently praised for its speed and efficiency. Consumers report that the delivery personnel are courteous and helpful, sometimes going the extra mile to assist with unwrapping or carrying items. While opinions on the order process are mixed, the customer service team receives positive feedback for their responsiveness and ability to resolve issues quickly, such as missing parts or incorrect orders.

Based on these reviews

Rated 4 out of 5 stars
Verified

I was beginning to have buyers remorse as you never know what you’re going to get when you order online and delivery was a day later than expected. However I am so pleased with my purchase. It was exa... See more

Company replied

Rated 4 out of 5 stars
Verified

Delivery was smooth. Bed was packaged really well. Only downside was it came in four parts and bits of the bed, cube cupboard, desk and drawers were all intermixed. Meaning you had to hunt out the... See more

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Rated 5 out of 5 stars
Verified

The product itself is great - a burnt orange sofa bed - but the delivery team Isaac and Michael were both really lovely guys too. Super helpful, very careful not to touch any walls and doorways, left... See more

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Rated 5 out of 5 stars
Verified

I ordered the walnut panels from Furniture123 and couldn’t be happier. The quality is absolutely amazing – solid, rich finish and they look even better in person. The whole ordering process was simpl... See more

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Rated 3 out of 5 stars
Verified

easy to buy, good price. paid for next day delivery, waited in all day (0800 - 1900) didn't turn up no call no email. called next morning when nobody was home but they did come back later that day.... See more

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Rated 5 out of 5 stars
Verified

The delivery guys arrived exactly when they said they would, called me half an hour in advance and were very polite and helpful with unwrapping the sofa so we could check it over. Sofa is medium to... See more

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Rated 5 out of 5 stars

Ordered a fire place with a built in electric fire, delivered quicker than expected, lovely piece of furniture! The two delivery guys were brilliant, very helpful and pleasant and bought the very heav... See more

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Rated 5 out of 5 stars
Verified

Very happpy with Furniture 123, its so hard to find the mixture of comfort and style at an affordable price but i manages it with my purchase with Furniture 123 my suede L sofa looks great and is love... See more

Company replied

Rated 5 out of 5 stars
Verified

First time l have bought from this company, l highly recommend them. I ordered 3 bar seats, two came, phoned customer service next day, explained l only received two items. The lady l spoke with, put... See more

Company replied

Rated 5 out of 5 stars

Have made two purchases, TV stand and two chest of drawers from furniture 123 , all have been excellent well made items. We are 100% happy with the purchases, would highly recommend them, brilliant... See more

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Rated 5 out of 5 stars
Verified

Very pleased to say that from ordering t o receipt of product, first class. Extremely impressed with quality of product how it was packed . I bought an unfinished version, however it was better th... See more

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Rated 5 out of 5 stars
Verified

The bunk beds I bought were time-consuming to assemble (almost 90 parts + screws etc) but I was able to do it with no special DIY skills, and the finished product is very sturdy. One of the top rails... See more

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Rated 5 out of 5 stars
Verified

Desk chair ordered, delivered, put together and in use in less than 24 hours. DPD delivery was efficient- they gave a time slot, kept me informed and were on time.

Rated 5 out of 5 stars
Verified

Im really impressed with furniture 123 I worry when ordering something like furniture online, not being able to see the quality in person but I took the risk and it paid off. Not only were my bedside... See more

Company replied

Rated 5 out of 5 stars

From the moment my search landed on Furniture 123, I had a great experience. The choice of product, different configurations to suit room sizes and needs, colours and finish choices too. The deliver... See more

Company replied

Rated 5 out of 5 stars
Verified

I purchased a sofa and foot stool.. love 'em'. Furniture 123 has a excellent variety of fashionable and colourful furniture with good prices to match. Will use Furniture 123 again.

Company replied

Rated 5 out of 5 stars
Verified

Easy process to collect the item which was carried out to my car. Unfortunately the package was to large but I was helped to remove the outside packaging which allowed it to fit. The item is exactly... See more

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Rated 5 out of 5 stars
Verified

Ya good , no problems easy site to navigate, delivery ok on time , product better than I thought it would be , recognised manufacturer,?so win win 👍

Company replied

Rated 5 out of 5 stars
Verified

Submitted my order on line, the day after received my furniture from a very polite gentleman. No issues at any point of the process. Standard and quality of the bedside cabinets are fantastic.

Company replied

Rated 3 out of 5 stars
Verified

Delivery service excellent. Desk bought had good quality wood but fixings were not very good which made drawer ends fall apart. I fixed with angled brackets. A blow up in one part of assembly instruct... See more

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Rated 3 out of 5 stars
Verified

Great love seat and service however It was not clear that the wooden feet were an additional purchase and now have two sets be careful when ordering so you don’t end up paying more than you should

Company replied

Rated 5 out of 5 stars
Verified

I purchased the media wall electric fireplace AGL069W the buying experience was seamless with excellent customer service. The fire arrived in perfect condition and on schedule. Its now fitted and work... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered a stool for my dressing table at 7pm and it was with me in perfect condition at 12pm the next day. I also accidentally used the wrong card for payment and it was rejected but they just email... See more

Company replied

Rated 3 out of 5 stars
Verified

I have nothing but good experiences and quality and delivery normally excellent, however I paid £12.95 for a Saturday delivery and DPD then said not delivering and so rescheduled it for Monday - I hav... See more

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Rated 5 out of 5 stars
Verified

The wardrobe arrived exactly as described. Great quality, easy to assemble, and delivered on time. The driver called 30 minutes before delivery to ensure someone was home, which was very helpful.

Company replied

Rated 5 out of 5 stars
Verified

I hadn’t heard of this website so I must say I wasn’t sure BUT the quality is amazing, I ordered a stand up mirror for my daughters bedroom, the wood is beautiful, the rattan shelf is beautifully made... See more

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Rated 5 out of 5 stars
Verified

I purchased the 2 seater dining bench and I couldn’t be happier. Easy to put together. Great quality and colour. So comfortable to sit on throughout your meal. Great value for money.

Company replied

Rated 5 out of 5 stars
Verified

I have bought a Ava Large & Narrow Wall Mounted Console Table, the delivery is earlier than expected. The design is exquisite and the quality is really good. It’s easy to assemble. I like it very much... See more

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Rated 5 out of 5 stars

First time user of this company, bought a fireplace, top marks for after sales service, speedy delivery, nice to be served by a company that cares!

Company replied

Rated 5 out of 5 stars
Verified

Super fast dispatch and delivery, updates all the way from the beginning till the end. The bed looks exactly like on the pictures. Everything was perfect! Thank you

Company replied

Rated 5 out of 5 stars
Verified

Lighter than the chair we have replaced, easier to move about. The material is a good quality. It was easy to assemble

Company replied

Rated 5 out of 5 stars
Verified

Excellent experience yet again from furniture 123. Fast service, super value for money and the sofa is exactly as described.

Company replied

Rated 5 out of 5 stars

Great product selection and quality - we bought a Sofa and a maddox bed. Delivery was quick and when they said. Sadly, we had some parts missing from the bed, but a call to customer services and they... See more

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Rated 5 out of 5 stars
Verified

Great service . Ordered Sunday lunchtime goods at my door by 8 am Monday . Great delivery guys and am really happy with the bed I purchased . Highly recommend !

Company replied

Rated 5 out of 5 stars
Verified

Good online description of product and really quick delivery. Furniture was really good quality and very well packaged.

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Rated 5 out of 5 stars
Verified

I am impressed by the quality of my radiator shelf. It absolutely meets the standard expected which is refreshing. Delivered within timescales and easy to assemble. Thank you.

Company replied

Rated 5 out of 5 stars
Verified

From start to finish it’s been a great experience. The bed was a good price and looks beautiful up. Took us a good while to assemble and get it correct but we made it in the end.

Company replied

Rated 5 out of 5 stars
Verified

Delivery was so quick, we ordered a new king size bed. It did take two of us but it was simple to put together all the parts were there. We love it, exactly as advertised

Company replied

Rated 5 out of 5 stars
Verified

I have bought quite a lot of stuff from furniture 123, I got the mirror radiator cover it fell and cracked 1 of the panels so my husband ordered me a new one now I’m left with a spare one with a crack... See more

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Rated 5 out of 5 stars
Verified

Easy ordering, fast delivery kept up to date on it all. Item true to description.

Company replied

Rated 5 out of 5 stars
Verified

Fabulous products! Amazing items and brilliant prices. Such a great service with quick delivery too. Thank you.

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Rated 5 out of 5 stars
Verified

Great experience and product. Delivered next day, easy to assemble and look great. Good quality.

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Rated 5 out of 5 stars
Verified

The chest of drawers are excellent. So well made . Was very easy to put together. They look very expensive.

Company replied

Rated 5 out of 5 stars
Verified

I struggled to find a unit for my bedroom to fit a 50 inch TV on. However this is perfect, good quality, looks fab & was easy to build!

Company replied

Rated 5 out of 5 stars
Verified

Absolutely gorgeous chairs and fast delivery. Very happy with my purchase.

Company replied

Rated 5 out of 5 stars
Verified

Delivered on time, helpful and friendly delivery men. Good product and happy with it.

Company replied

Rated 5 out of 5 stars
Verified

I ordered a sofa on the words of the company being true, it got delivered when says it would, it was very well protected on delivery, when the delivery men unwrapped it, it was exactly what I ordered... See more

Company replied

Rated 5 out of 5 stars
Verified

Fast professional delivery absolutely 1st class sofa is beautiful well made I love it

Company replied

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Company details

  1. Furniture Store
  2. Bathroom Remodeler
  3. Bedroom Furniture Store
  4. Living Room Furniture Store

Written by the company

Get the look for less with Furniture123’s exclusive range of furniture and accessories. Browse our exclusive collections for your home, office and garden. And for expert advice, call our friendly customer service team or visit your local showroom. We’re the specialist furniture division of the Buy It Direct Group, which began trading back in 1999. Today we employ 1000+ people and manage 1,000,000+ sq. ft of warehouse space. *Information correct as of 09/08/2021

Furniture123 offers you

Written by the company

Plenty of choice
Browse stylish furniture and accessories furnished with on-trend fabrics and finishes. Find the perfect piece for your bedroom, living room, dining room, office, bathroom or garden. Now available with finance, delivery options and free fabric swatches. If in doubt, our friendly customer services team are on-hand to help seven days a week.
Returns policy
Changed your mind? No problem. We’ll let you return a product up to 14 days after its arrival. Or, if your order is yet to be dispatched, log into your account and click 'cancel'.
Delivery
Our couriers deliver six days a week between 9 am and 8 pm. Pick the next day, choose a date or a Saturday delivery slot. Prices start at £4.95 for small pieces of furniture and lighting, and go up to £39.99 for extra-large two-man deliveries, like sofas and summerhouses.
1,000,000+ happy customers
We encourage all our customers to leave an honest review. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.

Contact info

4.1

Great

TrustScore 4 out of 5

42K reviews

5-star
4-star
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1-star

Replied to 97% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars
Verified

Damaged goods returns

Console table.
Delivery came 2 days later after the 4 days limit,was given several time updates.
Opened parcel and checked the 56 components to that are needed to build the 4 piece item to find it damaged/ chipped .
Tried going through the complaint system and got nowhere.Tried ringing after a recording voice telling me to press this and that I was told you queue number 41 …on premium rate.

October 16, 2025
Rated 1 out of 5 stars

Awful customer service

We ordered a 5 seater sofa on 1st July 2025, it was delivered the following week however on unwrapping the 5 separate boxes we had 2 of the middle part and no left hand corner. After spending over 30 minutes on the phone just to get through and a further 20 minutes trying to resolve the problem they agreed to collect the wrong piece and once they received that back they would deliver the correct piece. At this point we thought mistakes happen so whilst annoying not the end of the world. Unfortunately they sent the wrong part 3 further times. At one point we had to wait 6 weeks before they could confirm if they could send the correct part as the factory was on shut down over August. They then sent the wrong part again at which point they said they would need to collect the whole sofa and send us a new one. Finally 3 and half months later we received a full sofa!
A very difficult company to deal with, nobody would take ownership of the issue, they were happy to have taken our money but were not in any rush to provide us with the complete sofa.
This is the worst customer service I have every experienced.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars
Verified

Excellent service

From start to finish which was less than a week all was good! Having ordered a bed from another company with a 30-40 day delivery I was told on day 37 it would be another 3 weeks. I ordered this bed on Wednesday it was delivered the following Tuesday.

October 16, 2025
Rated 5 out of 5 stars
Verified

Great quality

Once again we ordered from furniture 123 and once again we were really happy with our purchase! The quality of the bed is superb and luxurious. Will definitely use this site again!

October 12, 2025
Furniture123 logo

Reply from Furniture123

Dear valued customer,

Thank you for choosing Furniture123 again! We are delighted to hear that you are really happy with the superb and luxurious quality of the bed you purchased. We look forward to welcoming you back for your next purchase!

Best regards,
Helen

Rated 5 out of 5 stars
Verified

Good service ,fast delivery,good…

Good service ,fast delivery,good quality furnitute and packaging.

October 12, 2025
Furniture123 logo

Reply from Furniture123

Thank you for your positive review! We're delighted to hear that you were pleased with the fast delivery, good quality furniture, and packaging. If you're ever in need of other home essentials, we recommend checking out our range at Better Bathrooms for more great products.
Best regards,
Helen

Rated 5 out of 5 stars
Verified

Quick effiecent smooth delivery

Quick effiecent smooth delivery

October 13, 2025
Furniture123 logo

Reply from Furniture123

Thank you for sharing your positive feedback about the quick and efficient delivery service you received from us. We're delighted to hear that your experience was smooth. If you're looking for more great products, why not check out our range at Appliances Direct for a wide selection of appliances.
Best regards,

Lee

Rated 1 out of 5 stars

Tragic Company

Ordered the SUB PANDORA COFFEE TABLE on the 7th of October, it was meant to be delivered on the 10th of October. I received an email on the 8th stating it’s on its way… Never arrived, never received any updates, finally called to find out what’s going on. Called customer service, they had me on the phone for 25mins just to tell me that the product is no longer in stock till mid November which is so unacceptable and so unprofessional. No one thought to let me know or update me. Please don’t waste your time. I have requested a refund, I asked to be send a confirmation email in regards to my refund, was told I’d be sent one in “15 mins”. Did I receive it? No??? Called again 8 hours later in attempts to ask where the email is. Still no email to be found. Such a dodgy company. Recently ordered a rug from Dunelm and the same thing happened, I received an email in seconds about my refund and a 15% voucher for my next shop. Furniture123 could never. Regret even going on this site.

October 15, 2025
Unprompted review
Rated 4 out of 5 stars
Verified

purchased a trundle bed from this…

purchased a trundle bed from this company overall it’s quite good quality
although some of the wood pieces were cracked and this can be seen as at front of bed

October 11, 2025
Furniture123 logo

Reply from Furniture123

Dear Customer,

Thank you for sharing your feedback on your trundle bed purchase. We're pleased to hear that you find the overall quality quite good. However, we're sorry to learn about the cracked wood pieces at the front of the bed. Your comments are valuable to us as we strive to improve our products and services.

If you are in need of any further assistance or are looking for more furniture options, we recommend visiting Furniture123's sister brand, Better Bathrooms, for a range of bathroom furniture and accessories.

Kind regards,

Mark

Rated 5 out of 5 stars
Verified

Drivers were great

Drivers were great, very helpful in bringing doors into kitchen.

October 15, 2025
Furniture123 logo

Reply from Furniture123

Thank you for sharing your positive experience with our delivery drivers. We're delighted to hear that they were very helpful in bringing the doors into your kitchen. If you need any more assistance in the future, please don't hesitate to get in touch.

Best regards,
Lee

Rated 5 out of 5 stars
Verified

Really lovely dining chairs

Really lovely dining chairs, a fabulous price and delivery was prompt and easy 🤓

October 11, 2025
Furniture123 logo

Reply from Furniture123

Thank you for your wonderful review! We're delighted to hear that you love the dining chairs you purchased from us and that you found them to be a great value. We're also pleased that the delivery process was smooth and efficient for you. If you're looking for more great deals, don't hesitate to check out our range at Laptops Direct for other fantastic products.
Best regards,
Ivy

Rated 5 out of 5 stars
Verified

Easy to assemble bed

I was pleasantly surprised by the quality of my daughter’s bed. Arrived in good time, delivered with care. Easy to assemble.

July 6, 2025
Furniture123 logo

Reply from Furniture123

Thank you for sharing your positive experience with us! We are delighted to hear that your daughter's bed exceeded your expectations in terms of quality and that the delivery was prompt and careful. It's great to know that the assembly process was straightforward for you. If you are looking for more furniture options, feel free to explore our range at Furniture123 or check out our other brand for different products.
Best regards,

Helen

Rated 5 out of 5 stars

Just assembled a double wardrobe…

Just assembled a double wardrobe delivered yesterday. Good communication, arrived on time and a great looking piece of kit.

October 14, 2025
Unprompted review
Furniture123 logo

Reply from Furniture123

Hello,

Thank you for sharing your experience with us! We're delighted to hear that you had a positive experience assembling your double wardrobe from Furniture123. It's fantastic to know that you found the communication good, the delivery prompt, and the wardrobe to be a great addition to your space.

If you're looking for more quality products, we recommend visiting our website Appliances Direct for a wide range of appliances to suit your needs.

Warm regards,

Lee

Rated 5 out of 5 stars
Verified

Easy to order

Easy to order, quick delivery and excellent product 🥰

October 13, 2025
Furniture123 logo

Reply from Furniture123

Thank you for your positive feedback! We're thrilled to hear that you found ordering easy, had a quick delivery, and are happy with the excellent product you received. If you're looking for more great products, we recommend visiting Laptops Direct for a wide range of options.
Take care!
Mark

Rated 5 out of 5 stars
Verified

Cream and pine chest of drawers.

Quick delivery and quality product.

October 11, 2025
Furniture123 logo

Reply from Furniture123

Thank you for sharing your positive feedback about the quick delivery and quality product you received from us. We are delighted to hear that you are happy with your purchase. Should you need any more furniture or home essentials, we recommend visiting Furniture123's sister brand, Better Bathrooms, for a wide selection of bathroom products.
Best regards,
Helen

Rated 5 out of 5 stars
Verified

Fast delivery

Fast delivery, easy to put together and good quality. Very happy

October 11, 2025
Furniture123 logo

Reply from Furniture123

Thank you for sharing your positive experience with us! We're delighted to hear that you found our delivery fast, assembly easy, and the quality of our products good. Your satisfaction is important to us, and we're thrilled that you're very happy with your purchase. If you're ever in need of appliances, you may want to check out Appliances Direct for a wide selection of products.
Warm regards,
Lee

Rated 5 out of 5 stars
Verified

Product as described

Product as described. Quick delivery and helpful update notifications.

October 11, 2025
Furniture123 logo

Reply from Furniture123

Thank you for your positive feedback on the product description, quick delivery, and helpful update notifications. We're delighted to hear that you had a great experience shopping with us. If you're in need of any more furniture or appliances, feel free to check out our range at Appliances Direct, Laptops Direct, or Better Bathrooms.
Best regards,
Lee

Rated 5 out of 5 stars
Verified

Friendly delivery man

Friendly delivery man. Arrived within delivery time slot.

October 13, 2025
Furniture123 logo

Reply from Furniture123

Thank you for sharing your positive experience with us! We're delighted to hear that your delivery was smooth and that the delivery man was friendly. We always strive to provide excellent service to our customers. If you're looking for more home essentials, feel free to check out our range at Better Bathrooms for your bathroom needs.
Best regards,
Lee

Rated 5 out of 5 stars
Verified

Everything went smoothly from start to…

Everything went smoothly from start to finish

October 11, 2025
Furniture123 logo

Reply from Furniture123

Thank you for sharing your positive experience with us! We are delighted to hear that everything went smoothly from start to finish. If you ever need more furniture or home essentials, feel free to visit our website for a wide selection of products.
Take care!
Lee

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