SANDEMANs NEW Europe Reviews 19

TrustScore 4.5 out of 5

4.4

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Company details

  1. Sightseeing Tour Agency
  2. Cultural Tours Provider

Written by the company

🚶‍♂️Birthplace of the free walking tour ⭐️ Incredible walking tours, day trips & experiences


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star


Rated 5 out of 5 stars

My first time in Paris…

My first time in Paris and I did a tour with Keara from Sandeman and I have learnt a lot about the City of Paris. She made the tour quite entertaining and we all had some laughs. Very expressive and although it was quite chilly and windy, everyone was enjoying it very much all thank you to Keara.

Thank you very much for such a lovely time.

I will be back!!!

May 4, 2025
Unprompted review
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Rated 5 out of 5 stars

Siomha from Sandeman's was excellent…

Siomha from Sandeman's was excellent today on our tour of the south side of Dublin. Thanks for the informative, funny and engaging walk around parts of the city we probably would have missed.
Thanks again Siomha.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Lena was a fabulous guide

Lena was a fabulous guide. Her enthusiasm for showing us the city she adores shone through. Each stop revealed a new piece of information about the history, places and characters of Barcelona. I really recommend this tour.

May 10, 2024
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Rated 5 out of 5 stars

We had a great guide!

We had a great guide, Alberto, who made the tour very enjoyable. He was so knowledgeable and entertaining. We had a very comprehensive journey around the center of Paris and even the children found him interesting and fun. I would highly recommend requesting Alberto for your next visit.

December 22, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID - RIP OFF COMPANY

We had our tour (April 2021) cancelled due to COVID restrictions. We were asked to take a voucher rather than a refund which we accepted at the time.
We have no plans to travel abroad since it was cancelled and have asked to get a refund of the voucher. I have emailed on several occasions and been ignored, I have written to the address listed at Companies House for it to be returned by Royal Mail so it seems even the listed head office address isn’t real! Total rip off company, would never use them again. AVOID, AVOID, AVOID.

April 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Took the London free walking tour

Took the London free walking tour. Amazing guide, knowledgeable and the experience all together was wonderful. You only tip based on your experience so it's all on you. Great concept and would highly recommend to everyone

March 10, 2023
Unprompted review
Rated 1 out of 5 stars

This tour company is abysmal

This tour company is abysmal. They didn't respond to my question for over a month. However, they were quick to message when the tour was cancelled due to not meeting the minimum number of tourists. I sent a response asking if there were alternative dates or time slots that I could join, but they didn't respond. Their communication is shocking!!

October 20, 2022
Unprompted review
Rated 5 out of 5 stars

David from Australia gave us a…

David from Australia gave us a wonderful experience for the Harry Potter JK Rowling guide. He's gave us a very interesting time knowing the author and some history about Edinburg. Thank you.

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

Brussels tour with Fraser

Went on a free tour of Brussels with Fraser and it was the best tour we’ve ever had. He was full of humor and history and happy to tell us the best places to go for whatever we were in the mood for. One of his recs was one of our best meals. He truly helped to connect us to this beautiful city while learning so much in a fun way. Tour lasted 3 hours but could not of had a better time. Do not hesitate to book a tour with Fraser, he really made our day so much more memorable!! ( and we’ve done about 5 other city tours…. Never left a review) He’s just that great!!

October 17, 2022
Unprompted review
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Rated 2 out of 5 stars

We booked a free guided walking tour in…

We booked a free guided walking tour in Jerusalem and received confirmation by email. However, the guide never showed up. We would appreciate at least to be informed about the cancellation per email so we could plan our day otherwise. We like the concept, but not the execution.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

Great free walking tours in Berlin and Prague

I had free walking tours and paid tours during my Europe trip. The guides were absolutely fantastic. Especially the one in Berlin and Prague, both Spanish speakers (if I recall well, the boy in Berlin was from Argentina and the girl in Prague from Mexico). You can tell they love thir jobs. I really enjoyed the dinamic of the free walking tours. Totally recommend Sandemans.

January 24, 2022
Unprompted review
Rated 1 out of 5 stars

HORRIBLE EXPERIENCE! DO NOT PAY FOR THIS BULLSH!T!

HORRIBLE! AWFUL! OUR TOUR-GUIDE DID NOT SHOW UP! THEY SCAMMED US!
My experience with this company was awful. We had booked a tour in Edinburgh and we even paid in advance so that we were sure that we would get it. The day where we were supposed to meet our guide and get a beautiful tour through Edinburgh, we were basically robbed. They scammed us. It is not okay. We paid money for this tour and for the tour-guide but no one showed up. No tour-guide showed up, even though we had paid for it already. This is bad service.
After no one came, we tried calling both the tour-guide and the company - no one answered.

September 15, 2020
Unprompted review
SANDEMANs NEW Europe logo

Reply from SANDEMANs NEW Europe

Hi William,

I'm very sorry to hear about your experience.

Would you be able to reach out to info@neweuropetours.eu with your booking details (tour, date, booking ID, email address) so we can see what happened and arrange a refund.

Just send an email at and we'll take a closer look at it.

Once again, and on behalf of SANDEMANs, I'd like to apologize for this situation.

The SANDEMANs Team.

Rated 1 out of 5 stars

🖕🏼🤬

They did not show up

September 15, 2020
Unprompted review
SANDEMANs NEW Europe logo

Reply from SANDEMANs NEW Europe

Hi Josefine,

Well, I suppose the title of your message is explicit enough... and I'm genuinely sad to see this.

Would you be able, by any chance, to send an email to info@neweuropetours.eu with your booking details (tour, date, booking ID, email address) so we can take a closer look at it and make it right for you with a refund.

Once again, and on behalf of SANDEMANs, I'd like to apologize for this very annoying situation.

The SANDEMANs team.

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Rated 1 out of 5 stars

Really bad

It was a really bad experience because the stupid ass guide didnt show up and then we couldnt contact the Company so i wouldnt recommend at all.
Dont waste your money on this because its not worth it at all
Hope you have a nice day

September 15, 2020
Unprompted review
SANDEMANs NEW Europe logo

Reply from SANDEMANs NEW Europe

Hi Laura,

I'm very sorry to hear about your experience.

Would you be able to reach out to our customer service team with your booking details (tour, date, booking ID, email address) so we can see what happened and arrange a refund.

Just send a email at info@neweuropetours.eu and we'll take a closer look at it.

Once again, and on behalf of SANDEMANs, I'd like to apologize for this situation.

The SANDEMANs Team.

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