Powerplanet Reviews 14,958

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often highlighting that products arrive well-packaged and within the promised timeframe. Consumers appreciate the competitive pricing and consider the products to be of good quality, meeting their expectations. The overall shopping experience is frequently described as smooth and easy. People also value the excellent customer service, noting the prompt and helpful responses to inquiries. However, some reviewers express mixed feelings about the order process, with a few reporting issues related to delivery and communication. Despite these isolated incidents, the general sentiment remains highly positive, with many customers expressing their intention to make future purchases.

Based on these reviews

Rated 4 out of 5 stars

I bought a refurbished laptop that arrived in good, satisfactory condition, but the packaging was very poor. It came in a large box that was poorly sealed with tape and had a lot of empty space inside... See more

Company replied

Rated 4 out of 5 stars

The order arrived a few days late. And when it was delivered to the collection point, I received an email just informing the delivery, without any further information. It was only a few hours later th... See more

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Rated 4 out of 5 stars

Chuwi HeroBook Pro 8GB/256GB I placed the order 570749 on April 20, which was in stock and should be delivered on April 28. Just 10 days after the purchase I was informed that the item had been dela... See more

Rated 4 out of 5 stars
Verified

Great service. I did have some issues with payment since I could not pay with my credit cards and I need to pay with Paypal and sadly I need to pay commission for that. I was told the problem is with... See more

Rated 5 out of 5 stars

I purchased a phone some days ago, and I am deeply pleased with the experience, fast delivery, fair price, overal there is nothing to complain about. I strongly recommend this store.

Company replied

Rated 5 out of 5 stars

The package nº 1388935 came on time, in good conditions and the cellphone was according to expectations. Cheaper than anywhere else. It was a confortable experience and I will check powerplanet firs... See more

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Rated 5 out of 5 stars

This company really takes the costumer satisfaction as their top priority. They really go the extra mile. One of my best experiences while shopping online. The package was shipped less than one... See more

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Rated 5 out of 5 stars

First of all, the delivery experience was very perfect indeed... Nacex carrier delivered the article, on time,in perfect shape. Second... All what is announced on the Powerplanet website, is trust... See more

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Rated 5 out of 5 stars

The experience was good because I wanted a smartphone, checked some models, found my preferences, looked for the lower price and found it on powerplanet site. Did the regist, proceed with buying, and... See more

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Rated 5 out of 5 stars

Just received my shiny new Xiaomi fan from PowerPlanet.com, and I’m officially living the breezy life! The delivery was so fast I expected the courier to arrive with a cape. Overall: great product,... See more

Company replied

Rated 5 out of 5 stars

just bought another smartphone, and as always everything went without any problems. delivered on time, item was exactly what was advertised. been a costumer for several years (mostly smartphones but... See more

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Rated 5 out of 5 stars

I wonder what they don’t have to sell. They have not only electronics, but way more things. However, I used them to buy a phone only so far, and the wide range of the phones was good and bad at the sa... See more

Company replied

Rated 5 out of 5 stars

Very competitively priced products with a large stock available on an easy to use online website. Fast delivery from Spain to Portugal. Loved the fancy, well protected packaging.

Company replied

Rated 5 out of 5 stars

I bought another mobile phone, third purchase via this company. The phone is as described, came well packed and complete. The website works very well, ordering and paying is easy and without problems.... See more

Company replied

Rated 5 out of 5 stars

The customer support from Powerplant was incredible. I was truly amazed by their responsiveness, as they replied to all of my emails within just a few hours. The entire process of them collecting my f... See more

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Rated 5 out of 5 stars

Placed an order. Invoice says that the delivery has been made... nothing has arrived, I just checked online status, and it says that order hasn't been processed. I guess it was a problem with ship... See more

Company replied

Rated 5 out of 5 stars

I bought a Galaxy Tab A9+ from this company for a very reasonable price and it arrived 1 day after making the order. The product was well packaged and the delivery information was clear and the produc... See more

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Rated 5 out of 5 stars

Needed a new set of RAM sticks for my build and a smart watch to replace the old one. Not only did Powerplanet have the best price overall, next day shipping made it an amazing experience overall... See more

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Rated 5 out of 5 stars

I ordered 2 new hardrives for my NAS from a well known brand. They where delivered in 2 days even though sent from Spain to Portugal, and very well wrapped. Each was inside it's own special air wrappe... See more

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Rated 5 out of 5 stars

Had my first purchase from this company and was skeptical but still went on with it due to the good rating here on Trustpilot. Everything went amazing even though there was a delay on the package ev... See more

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Rated 5 out of 5 stars

I recently purchased this robot vacuum(order 1395792), and I’m absolutely thrilled with it! From the moment I set it up, it has made my life so much easier. The vacuum works incredibly well on bot... See more

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Rated 5 out of 5 stars

The Disney Plus application, Google Chrome and even Netflix are not compatible with this Android box, which, imagine, has Android 12, when the Disney application requires at least Android 5.0. Very... See more

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Rated 5 out of 5 stars

Excellent communication between the company and the user. My order couldn't be delivered due to one item being missing, so it was split so I could get the rest quicker. This was not a surprise as ther... See more

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Rated 5 out of 5 stars

The product purchased was a Beats Studio Pro, order number:1464705. Delivery was fast, the product was well packaged, it is of high quality and has a 3-year warranty seal, I recommend the store, it wa... See more

Company replied

Rated 5 out of 5 stars

I bought a Smartphone from them some days ago, and I am extremely pleased with the experience, fast delivery, great prices, overal there is nothing to complain about, I strongly recomend this store.

Company replied

Rated 5 out of 5 stars

I bought a soundpeats H3, cheaper than other only shops, delivery in 3 days at home and smooth purchasing process.

Company replied

Rated 5 out of 5 stars

It was the first time I've bought something and it won't be the last! I didn’t know the website, but after seeing the reviews, I've decided to order and I've just received the products in 24 hours as... See more

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Rated 5 out of 5 stars

I've made several orders so far, and everything went super well. The team is very professional and quick to ship

Company replied

Rated 5 out of 5 stars

¡Por fin conseguí una silla gamer a buen precio que me ejercita los músculos! ¡Gracias, Powerplanet! Sorry for the tradutor!

Company replied

Rated 5 out of 5 stars

This time I bought, another, Xiaomi Poco X7 Pro and, as always, everything perfect. The item and delivery.

Company replied

Rated 5 out of 5 stars

Amazing experience! Site very easy to use, prices very attractive and the purchasing process was easy and super fast. Fully recommend!

Company replied

Rated 5 out of 5 stars

Good prices and fast free shipping. the tracking and order interface could be better but it works well enough.

Company replied

Rated 5 out of 5 stars

5 stars for the website. 5 stars for the products. 5 stars for the information, and tracking info. 5 stars for the fast shipment, and delivery service. JUST KEEP UP THE GOOD WORK !!!!!

Company replied

Rated 5 out of 5 stars

Bought a Creality Ender 5 Pro 3d printer (Order No.: 750481). The delivery was made under 48 hours and it arrived extremely well packed. The printer works perfectly and there was no missing parts o... See more

Company replied

Rated 5 out of 5 stars

I paid for an Ender 5 Pro 3D printer in the evening, the next day the package left Murcia, traveled 1450 km to France and the next day I received it at home ! The most serious online store I've co... See more

Rated 3 out of 5 stars

The delivery service they work with (Nacex / speedlink) is very bad. Waiting a whole week for delivery. 2 Times they say I was not home when they tried to deliver, but my camera images tell me I was... See more

Company replied

Rated 4 out of 5 stars

Pedido 615913 Te dan muy buen servicio. Compre un terminal que me ha dado un par de problemas pero me contestaron rápidamente. Lo único que diría es que menos de 1 mes después de comprarlo el preci... See more

Rated 3 out of 5 stars

Very Bad deliveryservice. I ordered a Ulefone Armor 6e. The deliverytime was shown withhin 96 hours. I payed 10 minutes after ordering. Now the time is gone and the phone still is not sen... See more

Company replied

Rated 5 out of 5 stars

Another good purchase at Powerplanetonline. Bought a charging cable with USB-C, Lightning and USB 3.0. Wasn't available in stock at the time of order, but it came with a expected date for arrival.... See more

Rated 5 out of 5 stars

It was my second time as a customer from this site/shop, and I was already satisfied the first time. However, this purchase included a more expensive item (a Xiaomi smartphone). I've asked some qu... See more

Rated 3 out of 5 stars

Lying about covid-19 which was not going to affect the delivery time they said. Got an email whit tracking history "package in city" and "package ready to deliver". This was 5days ago... If i track... See more

Rated 4 out of 5 stars

Pedido 170214. El pasado noviembre compre un smartphone Xiaomi sin ningún inconveniente, todo lo contrario; ROM Global estable con Spanish y PlayStore, gestión correcta del stock alertando de la posib... See more

Rated 5 out of 5 stars

Always satisfied since 5 years now ! My orders for phones, suitcases, or screen protection are from powerplanetonline and nothing else! It's quick service and good customer service. You can go ahead!!... See more

Rated 4 out of 5 stars

I was recommended their website for my new phone. Xiaomi is a hard to find brand and in much demand right now. Not for a single moment I ever found it out of stock. My orders arrived in 35 hours in pe... See more

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Company details

  1. Electronics Store
  2. Cell Phone Store
  3. Computer Store
  4. Sporting Goods Store

Written by the company

Powerplanet es una tienda online española especializada en tecnología que envía sus productos a toda Europa. Con miles de productos en stock, Powerplanet ofrece entrega en 24 horas a España, Portugal y gran parte de Europa. Todos sus productos están respaldados por una garantía de 3 años, y ofrece una política ampliada de desistimiento de 30 días.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

15K reviews

5-star
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1-star

Replied to 98% of negative reviews

Typically replies within 1 week


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Rated 5 out of 5 stars

Good Product

Good Product. Super fast delivered .

October 6, 2025
Unprompted review
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Reply from Powerplanet

Thank you for your feedback! We're glad you had a great experience.

Rated 5 out of 5 stars

Fast and simple

Fast and simple. No issues.

October 4, 2025
Unprompted review
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Reply from Powerplanet

Thank you for your feedback!

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Rated 5 out of 5 stars

Everything

I wonder what they don’t have to sell. They have not only electronics, but way more things. However, I used them to buy a phone only so far, and the wide range of the phones was good and bad at the same time. It’s because there was too many phones to analyze and decide which one to buy lol, but of course that is a good thing to have more options to choose from.

August 13, 2025
Unprompted review
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Reply from Powerplanet

Hello!
Thank you for your comment! We hope to see you soon. 😊️

Rated 5 out of 5 stars

Fast delivery and great purchasing process.

I bought a soundpeats H3, cheaper than other only shops, delivery in 3 days at home and smooth purchasing process.

September 19, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Hello!
Thank you for your comment! We hope to see you soon. 😊️

Rated 5 out of 5 stars

Excelent online store!

I bought a Smartphone from them some days ago, and I am extremely pleased with the experience, fast delivery, great prices, overal there is nothing to complain about, I strongly recomend this store.

September 19, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Hello!
Thank you for your comment! We hope to see you soon. 😊️

Rated 5 out of 5 stars

Trusty shop

I've made several orders so far, and everything went super well. The team is very professional and quick to ship

September 19, 2025
Unprompted review
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Reply from Powerplanet

Hello!
Thank you for your comment! We hope to see you soon. 😊️

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Rated 5 out of 5 stars

As always everything perfect!

This time I bought, another, Xiaomi Poco X7 Pro and, as always, everything perfect. The item and delivery.

September 15, 2025
Unprompted review
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Reply from Powerplanet

Hello!
Thank you for your comment! We hope to see you soon. 😊️

Rated 5 out of 5 stars

Recommended 100%!

Amazing experience! Site very easy to use, prices very attractive and the purchasing process was easy and super fast.

Fully recommend!

September 7, 2025
Unprompted review
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Reply from Powerplanet

Hello!
We are delighted to hear that you had a positive experience with your purchase. Our team remains at your disposal. 😊️

Rated 5 out of 5 stars

Good products. Reliable

Good products. Reliable. Very good delivery time.

September 8, 2025
Unprompted review
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Reply from Powerplanet

Hello!
Thank you for your comment! We hope to see you again soon 😊️

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Rated 5 out of 5 stars

Excellent

Good price. Delivery deadlines met. Excellent service.

September 2, 2025
Unprompted review
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Reply from Powerplanet

Hello!
Thank you for your comment! We hope to see you again soon 😊️

Rated 5 out of 5 stars

GOOD PROMOTIONS.

GOOD PROMOTIONS.

September 4, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Hello!
Thank you for your comment! We hope to see you again soon 😊️

Rated 5 out of 5 stars

Good prices and fast free shipping

Good prices and fast free shipping. the tracking and order interface could be better but it works well enough.

September 2, 2025
Unprompted review
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Reply from Powerplanet

Hi!

Thank you very much for your review! We’re glad to hear that you are satisfied with our prices and the speed of our free shipping.

We also take note of your feedback regarding tracking and the order interface. We are constantly working to improve our customers’ experience, and your input helps us move in the right direction.

We look forward to seeing you again soon in our store.

Rated 1 out of 5 stars

Zero delivery! Zero service

So far, terrible. Bought an Honor mobile phone one week ago. Promised delivery last Friday 29th after several follow up email and NO ACTION. €600 paid and no phone. I am travelling on vacation next week without a phone. Terrible service, terrible promises. Is this a scam company???

August 25, 2025
Unprompted review
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Reply from Powerplanet

Hello.

We are very sorry to read your review. We have tried to locate your order using the details provided (date, amount and name), but unfortunately we could not find any record of a purchase or open case.

If there has been a delay with your order, please rest assured this would only be due to an exceptional issue with the supplier, as this is not common in our deliveries.

We kindly ask you to contact our Customer Service team, so that we can review your case in detail and provide you with a solution as quickly as possible.

Thank you.

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Rated 4 out of 5 stars

Good Laptop, Terrible Packaging

I bought a refurbished laptop that arrived in good, satisfactory condition, but the packaging was very poor. It came in a large box that was poorly sealed with tape and had a lot of empty space inside. The laptop itself was only wrapped in a bubble envelope, which is not adequate protection for such a fragile product.

August 28, 2025
Unprompted review
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Reply from Powerplanet

Hello!

Thank you for your comment and for trusting us with your purchase. We are glad to know that your refurbished laptop arrived in good condition and meets your expectations.

We would like to clarify that refurbished items, due to their condition, are not shipped in their original box. For this reason, we send them protected with bubble wrap, which is designed to cushion any impacts that may occur during transport.

Our team remains at your disposal for any further questions you may have.

Rated 5 out of 5 stars

Everything went great

Everything went great. Not the first time I bought from Powerplanet.

August 22, 2025
Unprompted review
Powerplanet logo

Reply from Powerplanet

Hello!
Thank you for your comment, our team is at your disposal. 😊️

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