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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the wide variety of products available at reasonable prices, including clothing, home decor, and baby items. Many consumers highlight the good quality of the products, especially for the price, and find the clothes to be well-made and durable. People also report that the items often match the descriptions and fit accurately. Consumers find the company easy to shop with and appreciate the hassle-free return process, with some mentioning the convenience of instant refunds through certain return methods. However, some reviewers have reported issues with delivery services and occasional discrepancies in pricing at checkout. Despite these issues, many customers express overall satisfaction and a willingness to continue shopping with the company.

Based on these reviews

Rated 4 out of 5 stars
Verified

From my experience with Shein, they typically try to make the process as easy as possible. Easy to shop and deliver as soon as possible. Recently, I had a return with combined items and there were t... See more

Rated 4 out of 5 stars
Verified

it’s always reliable I have one star less because I thought everything would come together but they didn’t

Rated 4 out of 5 stars
Verified

I really like what I purchased. You all can do better with the tracking info, It doesn't give you updates on your package.

Rated 4 out of 5 stars
Verified

Accurate descriptions products. Only thing taken off for or unlocked was the hoops you have to jump threw to get outlandish deals. You're lead to believe one thing but in Turn have to do 5 different t... See more

Rated 5 out of 5 stars
Verified

All went well with the delivery, I like Shein but I still think there are certain products that aren't great value for money as they can only be used once or a few times, and, they're pretty much the... See more

Rated 2 out of 5 stars

I received one package without issue. The next had some shady tracking involved, and my package never reached my door or the leasing office. SHEIN refused to investigate the matter, refund or replace... See more

Company replied

Rated 2 out of 5 stars

“I ordered a dress listed at $18.17, plus shipping of about $4, so the total should have been $23.95. But when I paid, SHEIN charged me almost $30. When I checked back, the item was still showing $18.... See more

Company replied

Rated 5 out of 5 stars

I’ve officially become a SHEINconnoisseur! I absolutely adore this company. They offer everything I could ever want at such amazing prices! The variety is incredible—there’s a colossal selection of... See more

Rated 2 out of 5 stars

I have been a happy long time Shein customer but since they changed their delivery company they might loose me. They are using these never heard of companies like speedx and others and these people d... See more

Company replied

Rated 5 out of 5 stars

I really really love ordering from Shein but what has made the biggest difference is that they are using Happy Returns now to accept returns and it's so easy. You get refunded instantly when you drop... See more

Rated 2 out of 5 stars

Shein is advertising their products with "Estimated prices," but when you add items to your basket, the actual price is often 50% higher or even double the estimated amount. This is misleading for... See more

Company replied

Rated 2 out of 5 stars

I posted a review here because it seems like I never see negative reviews on any of the products that SHEIN offers I bought an assortment of nail polish, and one of the bottles was covered with dri... See more

Company replied

Rated 5 out of 5 stars

Never thought I would buy products exported from China, but I have to say that the price and the quality is pretty good. Didn’t expect the high volume of variety so it’s nice to know that such a compa... See more

Rated 5 out of 5 stars

Shein and other like websites are saviours, because the prices nowadays are too high for clothes, home decoration, and practically anything I can think of, expect food ofc. Anyway, I ordered several t... See more

Rated 2 out of 5 stars

Normally have a good experience however they decided to send me the wrong item to which I emailed, advised them, sent them a photo of the item they sent that was incorrect and no refund and 2-3 weeks... See more

Company replied

Rated 2 out of 5 stars

The courier service they use is a mess. I was informed that my product wold be delivered today, however, I then received a message from the courier service stating that incorrectly they allocted the p... See more

Company replied

Rated 5 out of 5 stars

Previously I had given Shein a one star rating for not receiving a package delivered by Evri. But in hind sight this was not Shein's fault at all but the Fault of EVRI and the courier responsi... See more

Rated 5 out of 5 stars
Verified

I don't understand why shein canceled two of my recent order when they still have my size and I didn't received my money back yet I checked my bank no refund I really want my two outfits

Rated 3 out of 5 stars
Verified

I don’t like the “estimated price” feature. Just put the actual price so when I add it to my cart it’s there at the price it says. Also, the shopping is getting more expensive so I will be switching t... See more

Company replied

Rated 5 out of 5 stars
Verified

I ordered several tops and a pair of jeans. Every article of clothing feels like it is made specifically for me! The little tops were very inexpensive and fit like a glove. The jeans are beautiful mat... See more

Rated 5 out of 5 stars

Great first experience ordering from Shein. All items were delivered on time. I received tracking updates on a regular basis, almost every day. It is easy to keep track of your order through the onlin... See more

Rated 5 out of 5 stars

Actually really good. I was very worried. But everything I have gotten been brilliant. Actually like it more than Amazon as i never seen the products on their. But even though it does take 2 weeks... See more

Rated 5 out of 5 stars

Please be careful at the check out section. The prices increase in a very abnormal way. The £9 jumper increased to £21. This is starting to turn into scamming

Rated 2 out of 5 stars
Verified

First time ordering hiccup, no one could help and the tech who tried returned the wrong item that I wanted leaving me to buy the correct item and return the wrong item I tried to replace in the first... See more

Company replied

Rated 2 out of 5 stars

I'm so disappointed because what you see in the picture is not the same as the item that they deliver. most of the shirts I ordered are very cheap quality of fabrics.

Company replied

Rated 5 out of 5 stars

This is my second review I’m leaving. I have made quite a few orders since my last review. Including clothes, footwear and things for the home. I have been happy with every single item that I have rec... See more

Rated 5 out of 5 stars

I love shein but they canceled two of my orders for no reason and I never received my refund

Rated 3 out of 5 stars
Verified

I don’t like that the $$ never match when you click a lot of false information and advertisements it’s take FOREVER to get items if you don’t pay for quick ship membership should be free for longtime... See more

Company replied

Rated 5 out of 5 stars
Verified

Needed for wedding on 4th perfect color came delivered early looks great good material

Rated 5 out of 5 stars
Verified

It got 2 me pretty quick true 2 size & its gd material

Rated 5 out of 5 stars
Verified

Came when expected and in good condition and overall good quality for the price

Rated 5 out of 5 stars
Verified

My items always arrives on time for any upcoming events. The comments about fit are always spot on. Which makes me confident in ordering something almost every week.

Rated 5 out of 5 stars
Verified

I was happy about the fast service I received from sheins. I received my package in a week. And there stuff is good quality things. I love them and I will be doing more shopping with them.

Rated 4 out of 5 stars
Verified

Everything on time,emails to keep up with tracking your orders,love the prices and quality

Rated 4 out of 5 stars
Verified

It is would definitely recommend forget stuff anything you want off of Shane is just sometimes the days could be a little bit messed up but other than that I would recommend buying everything off a sh... See more

Rated 4 out of 5 stars

I love the selection of clothing for the price. What I don't understand is why in the heck most all the sleeves on the women's clothing goes to almost the fingers??!! Because of this, I send a lot of... See more

Rated 5 out of 5 stars
Verified

Everything I ordered was good and a few things I was gonna send back but they said just keep or donate

Rated 5 out of 5 stars

I am a first-time mom, and choosing the right quality of clothes for my baby can sometimes be challenging. Thank goodness SHEIN makes it easier for me to shop for my little one. Their clothes are aest... See more

Rated 5 out of 5 stars
Verified

I love the application💖. The quality of the products shoes, clothing, are great. I don't shop stores anymore. Im still using.

Rated 5 out of 5 stars

I'm happy with all the items I purchased with Shein. They give me expensive free gift and it's free shipping. Although it's free gift, I hardly earned it from Puppy Keep. I'm hoping Shein will give me... See more

Rated 4 out of 5 stars

I started to buy stuff online recently. The experience turns out to be way better than shopping IRL, because I consumed sooo much energy walking around the mall just to see overpriced fee for some clo... See more

Rated 5 out of 5 stars

I've ordered from Shein several times, and overall, it's been a mixed but mostly positive experience. The biggest advantage is definitely the price.

Rated 4 out of 5 stars

I absolutely love shopping on SHEIN! The clothes are super trendy, affordable, and there’s always something new to discover. My orders usually arrive on time, and everything is neatly packaged. The qu... See more

Rated 5 out of 5 stars

Shein is a popular online fashion store known for trendy and affordable clothes. The prices are very low, and there are lots of styles to choose from. Shipping can take some time, and quality varies d... See more

Rated 5 out of 5 stars

I bought a few shirts for my little boy, and they turned out to be so cute and really good quality. The fabric feels soft and durable, and the stitching is solid not the flimsy kind you sometimes get... See more

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Company details

  1. Clothing Store

Written by the company

Fashion for every girl! We bring you the latest trend items at amazing prices. SHEIN is an exciting online fast fashion retailer with 200+ new styles launched on a daily basis. SHEIN APP is ranked top 10 in retail apps, with 10 million registered users from over 200 countries.


Contact info

4.0

Great

TrustScore 4 out of 5

328K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 3 out of 5 stars

The sizes are never consistent

The sizes are never consistent, so I am constantly shipping items back, which I don't really mind. What I do mind is the EXTREMELY long sleeves on women's blouses. What's up with the sleeves? They appear ill fitting and doesn't look good for the office when they are hanging down to my fingers. The length of the long sleeve blouse need to be made shorter.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Return experience is awful

On 09-17-2025 we ordered a Outdoor Water Fountain With Flower Pot And Lights-Cascading Pitchers Farmhouse order number GSU1362700019ET.

We received the package in poor condition but examined the contents. The contents were undamaged but Shein failed to describe the size of the item and it was too small so asked Shein for a refund which they approved. We took the package to a UPS store and at our expense had the package repackaged so that it would arrive undamaged at Shein.

UPS gave us proof of delivery. Shein received the returned package on 10-02-2025 at 11:44AM.

Shein claims that they have not received the return and refuses to refund our purchase price.

They continue to maintain that the package was not received in their warehouse. How is that our fault?

Shein not only refuses to refund our money but they refuse to look for the package or even try to find out which address it was delivered to. They refuse to open a claim with the shipper.

We are out over a hundred dollars. We have the shipment re boxed in good faith so it will pass Shein's quality check and they refuse to do any of the above things we've asked them to do. Instead they quote their policies concerning returns and then have the audacity to ask us if they provided good customer service after at least ten back and forth emails .

Were hoping and praying for justice concerning the Shein company in the USA.

October 1, 2025
Unprompted review
Rated 3 out of 5 stars

Package never arrived

Package never arrived
I ordered some clothes from shein but for some reason i don't know my order did not arrive
Im contacting customer service but its taking too much time
I will update with new feedback

September 29, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service and non delivery.

I ordered 11 Halloween costumes at 250$ for a special soccer game. 6 weeks prior to needing. The package said delivered but it was not. As speaking w SHEIN text chat and the delivery service got me nowhere I ordered the same costumes and paid another 250$. The same thing happened only this time the delivery service had a picture showing package at someone’s else’s door. I could not locate this package and the delivery provider and SHEIN closed the case stating it had been delivered. And zero refund. I’m out 500$ w no human to speak to regarding and therefore no recourse. I do not trust this company or their arrangements w delivery providers.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

I wouldn't even give one star I orederd…

I wouldn't even give one star I orederd almost 200 worth of stuff it says it got dilverd over almost two months ago I never gotten any of my stuff I chated with the company and thery said they couldn't do anything about it ....yeah its called refund or send me what I paid for...

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

I’m beyond disappointed and frustrated…

I’m beyond disappointed and frustrated with SHEIN. My account was hacked — someone got in, changed my information, and made unauthorized purchases — and instead of helping me, SHEIN has done absolutely nothing to fix it.
I followed every step they asked for: sent screenshots, provided proof of my identity, my order history, even my payment details. And after all that, they just kept sending the same generic messages over and over, like a robot copy-and-paste apology that doesn’t solve anything. No urgency, no accountability, no real help.
How does a billion-dollar company allow customers’ accounts to be hacked and then act like it’s not their problem? I trusted this brand, spent hundreds over time, and this is how they treat loyal customers? Completely unacceptable.
SHEIN, if you can’t protect your customers’ personal information or stand behind your own security system, you don’t deserve anyone’s business. I’m warning anyone reading this — do NOT trust this company with your personal data or your money.
This isn’t just bad service — it’s negligence. And it’s the last time I’ll ever spend a single dollar here.
ZERO STARS. DO BETTER.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars
Verified

Fitting is not good

October 1, 2025
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Rated 1 out of 5 stars

Don’t buy anything from shein because i…

Don’t buy anything from shein because i buy something and deliver date 6-7 oct but now oct 16 didn’t shipped my order every time they told me give us some time and didn’t refund my money didn’t buy anything

October 16, 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar
Type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap.
Thank you and have a nice day!❤️

Rated 1 out of 5 stars
Verified

my item wasn’t delivered

my item wasn’t delivered. i was really excited just for it to not be here.

October 15, 2025
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.
To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar 
Please type your question directly in the message box to get an answer or solution.
Or you can contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.
If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars

I did not receive my order within the…

I did not receive my order within the time. I called a week after the last date. It was supposed to be delivered and they told me to wait. Another is no phone number to talk to anybody. When something goes wrong, I will never use them again. And they're only allowing me to put one order at the bottom of this , and it's actually three orders that they screwed up on.

October 16, 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar (https://us.shein.com/robot?page=navigationBar.)Please type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars
Verified

yeah

shit + bad + ass

October 15, 2025
SHEIN logo

Reply from SHEIN

Hello, sorry for any inconvenience.To protect your privacy, we suggest you contact our customer service through this link: https://us.shein.com/robot?page=navigationBar (https://us.shein.com/robot?page=navigationBar.)Please type your question directly in the message box to get an answer or solution.Or you can contact Customer Service by app.Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution.If the answers don't match, please go ahead and describe the issue in detail and submit a ticket to get manual service. We'll offer a proper solution for you asap. Thank you and have a nice day!❤️

Rated 1 out of 5 stars

They suspend your account

They suspend your account due to 'suspicious activity' and tell you it is temporary. The suspicious activity is normal usage or a simple return request but they don't want to know. Very inconvenient and no way of appealing. Unbelievable how they treat the customers and terrible customer support. I cannot believe they just suspend your account with no explanation and treat you this way.

August 30, 2025
Unprompted review
SHEIN logo

Reply from SHEIN

Hello, sorry for the inconvenience.
To protect your privacy, we recommend contacting our customer service via this link: https://nl.shein.com/robot?page=navigationBar
Type your question directly into the message box to receive an answer or solution.
Alternatively, you can contact customer service via the app.
Click "Me" -> Support -> Customer Service -> Type your question directly into the message box to receive an answer or solution.
If the answers don't match, please describe the problem in detail and submit a ticket for manual support. We will provide you with a suitable solution as soon as possible.
Thank you and have a nice day! ❤️

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