Web Ticket Submission Guidelines 

When submitting web requests, please follow these best practices to help the web team process your updates efficiently: 

Small Updates 

• • For minor text or image changes, you may submit your request by email [email protected] or through the Web Request Form. 

Multiple Changes or Pages 

• • If your request includes updates to multiple pages, please attach a Word document that lists each page URL along with the requested changes.
  • Related page changes can be combined into a single ticket, just be sure the details are included in the attached document. 

Complex Requests

• • For more detailed updates, you may include screen shots with annotations to clarify your edits. 
  • You can also request a brief consultation with a web team member directly in your ticket or specify someone familiar with that section of the site. 

Program Finder Updates

• • For changes related to the Program Finder, please note in your request that it should be directed to Malik Jones. 

Requesting Web Team Input on New Pages 

• • If you’d like to consult with the web team before creating new pages, submit a web ticket outlining your goals and the type of support you need (content planning, layout, UX, etc.). 
  • The team will schedule a short consultation to guide next steps.