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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the products they received, often describing them as being in perfect or like-new condition. People appreciate the prices, considering them sharp and a good value for the quality offered. The delivery service is generally viewed positively, with consumers highlighting the speed and efficiency of the shipments. Consumers express satisfaction with the prices and quality of the products. However, opinions on orders and services are mixed, showing less consensus among reviewers. Some reviewers report positive experiences, while others describe issues with their purchases.

Based on these reviews

Rated 4 out of 5 stars

Ordered a HP Intel Core i5, it arrived 3 days in advance. I was scared at first when the screen started flickering at the top and didn't respond, neither was it booting any further. Already had my c... See more

Rated 4 out of 5 stars
Verified

Ordered 4 things over the span of 2 years. Totalling about 3 grand. 3 were perfect, 1 was abysmal. The one time I needed the service desk was enough to wonder if I ever want to order there again.... See more

Rated 4 out of 5 stars

I ordered a MacBook Pro and received it a few days later, well packaged and it seems to be in almost perfect condition (I chose ‘very good’ condition). However the charger which was meant to be incl... See more

Rated 4 out of 5 stars

I ordered a iPad and the pencil they recomended on the site. It came very fast! Perfect in tact and works great, look just like new. Only thing it came loose in the box with a bit of rapping paper, lo... See more

Rated 2 out of 5 stars

Ordered a refurbished iphone 15 6 months ago "in excellent condition." Long story short, today nfc chip does not work, michophone does not provide clean noise, camera does not work well with light aro... See more

Rated 2 out of 5 stars

after 2 months my google pixel 6a gave me a notification that the battery is being throttled because its about to reach 400 charge cycles. never wasting money on this site again i gave it a chance.... See more

Rated 5 out of 5 stars

I was hesitant but boy am I happy I took the plunge. I ordered a Samsung Galaxy s23 plus in "perfect" condition (one step under the "premium" option for EUR 380. Delivered very rapidly with 5 eur expr... See more

Rated 2 out of 5 stars

Ordered a samsung S21 with galaxy buds 2, they arrived fine and looked good. However, phone turns out to be from a foreign (non-eu) country, so the mobile data does not work. Customer service is terri... See more

Rated 2 out of 5 stars

Friendly customer service, but that's about it. Ordered one item with them (household) - it came defective. I sent it back. The whole thing took 2.5 weeks to complete. Tried my luck with them a... See more

Rated 2 out of 5 stars

Could not enter the right email address with my apartment number during the order process because of some address-field rule that only allows to pick from a pool of addresses. Resulted in quite the de... See more

Rated 5 out of 5 stars
Verified

I got a refurbished Apple MacPro Touch Bar notebook M2 2022, 24 gig ram, 1TB. After long hours of comparing which Apple notebook to choose from amongst the different years, models, specif... See more

Rated 5 out of 5 stars
Verified

I really enjoyed ordering from this company. I bought an iPhone 16 Pro and a drone DJI Mini2. All the products were in excellent condition and at a very attractive price! The product was sent quickly,... See more

Rated 3 out of 5 stars
Verified

I bought an iPhone 13, all in all in good condition. It came with a cheap&nasty charging cord, no plug. The cable doesn’t work properly (I have to switch the phone off and then on several times before... See more

Rated 5 out of 5 stars

Bought Galaxy S24 Ultra... really happy with with everything. Quality of the product, price, delivery time, ease of purchase. Was looking at phones at ebay.de and marktplaats but they were more expens... See more

Rated 5 out of 5 stars

Purchased a refurbished Professional Wacom tablet. Was delivered quickly and in very good state - not a scratch. Seems like these guys really care about the service they provide - will likely order f... See more

Rated 5 out of 5 stars
Verified

I ordered an Apple Watch 8. Didn’t use Back Market before, so not sure what to expect. As a positive surprise, it can as new (which is a different experience that other second hand platforms)

Rated 2 out of 5 stars

I bought "Casque sans fil Sony MDR-RF855RK - Noir". My concept of "refurbished" is very different. The item arrived dirty, and there were hairs in the ear pads. I've bought things from individuals on... See more

Rated 5 out of 5 stars
Verified

Back Market is een aanrader. De site is overzichtelijk, de levering ging razend snel en de iPhone is perfect.

Rated 3 out of 5 stars

Bought an IPhone 12. Condition should be excellent, but the damages were like the good example at the website. You cannot complain or get in touch. The only thing you can do is send it back and t... See more

Rated 5 out of 5 stars
Verified

Simply the best products , super fast delivery and customer services ! I have orderd 5 products in the last month , all quality tested, great products

Rated 5 out of 5 stars

I purchased a refurbished iPhone 14 with a new battery. Product is like new. All works well. Delivery to my home was very fast, 2 days. Price was better than at other refurbish-companies.

Rated 5 out of 5 stars
Verified

The device I purchase is functioning very well and I can't even tell the difference between this and a brand-new device. I think this is gonna be my new sustainable method in purchasing electronic... See more

Rated 5 out of 5 stars
Verified

From choice selections to delivery and ultimately the product itself, everything has been absolutely astonishingly smooth and correct. I can't thank Back Market enough for making this seem so easy a... See more

Rated 5 out of 5 stars
Verified

I've received a great product and I am glad to say that I am very happy with its performance. it was delivered on time and everything was up to standerd. I will most certainly be purchasing from this... See more

Rated 5 out of 5 stars
Verified

Perfect packaging and condition! I was worried about the two sections at first, but it’s super convenient. I can cook fries and chicken at the same time. Love it!

Rated 5 out of 5 stars
Verified

It was a great experience, the only thing that could possibly be better is the clarity of when it will be delivered. All in all, it was great, very nice people, good product and a clear website.

Rated 5 out of 5 stars
Verified

ipad arrived as offered, in perfect condition Shipment was fast and communication was good It was my 3rd purchase, all three deserved the 5 stars

Rated 5 out of 5 stars
Verified

Perfect quality sharp price! Bought a refurbished IWatch here and it is perfect! The description matched the product and it’s quality. And the price was super! Great way to get good quality product... See more

Rated 5 out of 5 stars
Verified

De sound box geluid is perfect en de service is goed. Graag in het Nederlands ook de informatie maar de rest is ok Aflevering is goed.

Rated 5 out of 5 stars
Verified

I am incredibly shocked how good it was clean no scratches battery amazing and everything is smooth I was scared about this cause it was my first time buying here but you guys surprised me you guys ar... See more

Rated 5 out of 5 stars
Verified

Everything was on time and phone was in perfect condition with battery health 86%. I don’t use phone a lot but if I have 100% in the morning, in the evening I have 50-40 %. I am more than happy with p... See more

Rated 3 out of 5 stars

when I first got my phone, there was nothing wrong. Nice delivery, on time, without damage. But after a week, my screen stopped working. When I send my phone back, i didn't get a message or something... See more

Rated 5 out of 5 stars
Verified

Phone came with a great "as good as new"shape. I was expecting way worse. Fast delivery, huge surprise. Recommended 100%

Rated 2 out of 5 stars

Bought an ipad pro 11 inch 2021 supposed to be « like new ». The device that arrived had scratches everywhere on the screen. I give 2: stars though because it was fairly easy to return the item.

Rated 2 out of 5 stars

Ordered a phone with a new batterie. The battery was in very bad condition, and it broke completely 3 months after I ordered it.

Rated 5 out of 5 stars
Verified

Bought two phone for my young sisters iphone 14 and the one Samsung s21…. Both were good and no complaints until now!thank you guys..❤️

Rated 5 out of 5 stars
Verified

I was very pleased with both the service and the scooter. I was expecting a scratch or two on the scooter but it was so well presented that it looked like new. I could not find one blemish on the pain... See more

Company replied

Rated 5 out of 5 stars
Verified

this is the second phone I buy from backmarket and I am very happy with it. It worked perfectly from the first moment, it looked like new and I have no complaints. As I said before, next time I need t... See more

Company replied

Rated 4 out of 5 stars
Verified

The phone arrived in good time, was satisfied to see that the state of the phone matched the description of 'mint condition'. The s9 plus works wonderfully, no complaints. Would definitely recommend t... See more

Company replied

Rated 4 out of 5 stars
Verified

The laptop I purchased is in great condition. The keyboard has unfortunately been modified by putting stickers on it which dampens the backlight. Other than that, nothing to complain about.

Company replied

Rated 5 out of 5 stars
Verified

I am very happy with my purchase. I payed a good price for an iPhone that looks like it was never used before. The delivery was also on time. I would definitely recommend this website.

Company replied

Rated 2 out of 5 stars

I bought a device 1 year and three months ago. It has a ghost touch issue that makes it unusable at this point. I contacted backmarket on their website and they told me there's nothing they can do sin... See more

Rated 5 out of 5 stars
Verified

Refurbished iPhone 14 Pro besteld via Backmarket, super snel geleverd en in topstaat. Tevreden.

Rated 5 out of 5 stars

Bought MacBook Pro with Magic Mouse, arrived in time, MacBook is in exact state like it was advertised, no scratch and clean. Same goes with Magic Mouse. Satisfied in full.

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Company details

  1. Cell Phone Recycling and Unlocking Service
  2. Computer and Accessories Store
  3. Electronics Store
  4. Online Marketplace

Written by the company

Oh hallo! Wij zijn Back Market Onze missie is om het vertrouwen en verlangen naar refurbished apparaten te herstellen.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

Failed to reimburse my money

Bought a laptop, they sent the wrong charger. After long talks they kept deflecting the responsibility to the supplier in Poland. They finally agreed to reimburse me for the charger so I could buy a new one. I sent the charger to the agreed address. But they never accepted the package (although courier attempted to deliver it multiple times). Now I have no charger: not the new one and not the old one. Plus it's super hard to contact them. So yeah, I'm buying a new charger out of pocket.

30 June 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Good refurbished stuff

Got 2 refurbished apple devices from them so far. They work fine but I give 4 stars instead of 5 because a downside with all refurbished items is a lower battery life. It makes it through the day, just like they promise, but recharging every day is already a bit annoying for me. Worth the money though, for sure!

1 September 2025
Rated 2 out of 5 stars

If I knew I wouldnt order

Ordered a refurbished iphone 15 6 months ago "in excellent condition." Long story short, today nfc chip does not work, michophone does not provide clean noise, camera does not work well with light around it, phone heats up. It was my first time trying refurbished, and my last. Now I have to go through the hassle of sending the phone back so they fix, pack it up, find a new phone for the meantime and all that, honestly f that..

8 October 2025
Unprompted review
Rated 1 out of 5 stars

Back Market cannot provide a correct invoice

Back Market cannot provide a correct invoice. The customer and sent to information has been swapt and the amount on the invoice doesn't match the amount I payed. They are not able to correct it.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

When Misrepresentation Becomes a Business Model

Back Market allows refurbishers to advertise products with higher grades than they actually deserve. The condition of my laptop was clearly misrepresented. The refurbisher probably assumed I wouldn’t notice or wouldn’t bother to act.

They did offer me a €15 compensation, but that was far too low considering the actual condition of the device. A fair offer could have avoided the unnecessary return. I was willing to keep the laptop, as it was fully functional.

After returning the device, I did receive my money back, which I appreciate. But that refund was the only positive part of the entire experience.

Be VERY cautious when buying from Back Market. Do thorough research on the refurbisher, and understand that misleading customers and taking calculated risks might actually be part of how this platform operates.

So please, be very, very aware. I wouldn’t recommend buying from Back Market unless you know exactly what you’re getting into.

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Scam!

Scam!
Ordered a Garmin watch, it got delivered completely dirty and not working.
Still waiting for the refund after 1 month after sending it back.
Folks save yourself some trouble and do not buy from here.

21 August 2025
Unprompted review
Rated 4 out of 5 stars
Verified

An extreme, either way

Ordered 4 things over the span of 2 years. Totalling about 3 grand. 3 were perfect, 1 was abysmal. The one time I needed the service desk was enough to wonder if I ever want to order there again.

Still, a thee out of 4 success rate. It would have been a different outcome would the products not have been in such great shape.

8 September 2025
Rated 1 out of 5 stars

Probably a scam site..

Having received the phone, opened the package and was surprised there Is no shock absorption foam..having said that, battery seemed to be empty so I placed the phone on chrage. It showed some progress, and after I tried to power on It stopped responding. Now the phone won't even charge, I tried different cables..I had my friend look at the phone grabbed It one time and said ''this is fake'', he works with phones. Absolutley horrible experience..Now I have to waste my time shipping this back and who knows If I will even get the refund back..

29 August 2025
Unprompted review

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