Ordered a HP Intel Core i5, it arrived 3 days in advance. I was scared at first when the screen started flickering at the top and didn't respond, neither was it booting any further. Already had my c... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Company details
- Cell Phone Recycling and Unlocking Service
- Computer and Accessories Store
- Electronics Store
- Online Marketplace
Written by the company
Oh hallo! Wij zijn Back Market Onze missie is om het vertrouwen en verlangen naar refurbished apparaten te herstellen.
Contact info
Netherlands
- hallo@thebackmarket.nl
- backmarket.nl
Hasn’t replied to negative reviews
Failed to reimburse my money
Bought a laptop, they sent the wrong charger. After long talks they kept deflecting the responsibility to the supplier in Poland. They finally agreed to reimburse me for the charger so I could buy a new one. I sent the charger to the agreed address. But they never accepted the package (although courier attempted to deliver it multiple times). Now I have no charger: not the new one and not the old one. Plus it's super hard to contact them. So yeah, I'm buying a new charger out of pocket.
Good refurbished stuff
Got 2 refurbished apple devices from them so far. They work fine but I give 4 stars instead of 5 because a downside with all refurbished items is a lower battery life. It makes it through the day, just like they promise, but recharging every day is already a bit annoying for me. Worth the money though, for sure!
If I knew I wouldnt order
Ordered a refurbished iphone 15 6 months ago "in excellent condition." Long story short, today nfc chip does not work, michophone does not provide clean noise, camera does not work well with light around it, phone heats up. It was my first time trying refurbished, and my last. Now I have to go through the hassle of sending the phone back so they fix, pack it up, find a new phone for the meantime and all that, honestly f that..
Back Market cannot provide a correct invoice
Back Market cannot provide a correct invoice. The customer and sent to information has been swapt and the amount on the invoice doesn't match the amount I payed. They are not able to correct it.
after 2 months my google pixel 6a gave…
after 2 months my google pixel 6a gave me a notification that the battery is being throttled because its about to reach 400 charge cycles.
never wasting money on this site again i gave it a chance.
BackMarket is een aanrader
Back Market is een aanrader.
De site is overzichtelijk, de levering ging razend snel en de iPhone is perfect.
Very honest and transparent company and…
Very honest and transparent company and seamless service
Great prices. Product as expected. Great shipping.
Great service and devices!
Already purchased more than 20k and my…
Already purchased more than 20k and my account has been blocked without reason
wrong delivery estimates
Deliver estimates are absolutely inaccurate. I made two orders and in both delivery delayed for 1 week!
Simply the besSimply the best products , super fast delivery and cusomter services !t products
Simply the best products , super fast delivery and customer services !
I have orderd 5 products in the last month , all quality tested, great products
When Misrepresentation Becomes a Business Model
Back Market allows refurbishers to advertise products with higher grades than they actually deserve. The condition of my laptop was clearly misrepresented. The refurbisher probably assumed I wouldn’t notice or wouldn’t bother to act.
They did offer me a €15 compensation, but that was far too low considering the actual condition of the device. A fair offer could have avoided the unnecessary return. I was willing to keep the laptop, as it was fully functional.
After returning the device, I did receive my money back, which I appreciate. But that refund was the only positive part of the entire experience.
Be VERY cautious when buying from Back Market. Do thorough research on the refurbisher, and understand that misleading customers and taking calculated risks might actually be part of how this platform operates.
So please, be very, very aware. I wouldn’t recommend buying from Back Market unless you know exactly what you’re getting into.
Scam!
Scam!
Ordered a Garmin watch, it got delivered completely dirty and not working.
Still waiting for the refund after 1 month after sending it back.
Folks save yourself some trouble and do not buy from here.
An extreme, either way
Ordered 4 things over the span of 2 years. Totalling about 3 grand. 3 were perfect, 1 was abysmal. The one time I needed the service desk was enough to wonder if I ever want to order there again.
Still, a thee out of 4 success rate. It would have been a different outcome would the products not have been in such great shape.
Probably a scam site..
Having received the phone, opened the package and was surprised there Is no shock absorption foam..having said that, battery seemed to be empty so I placed the phone on chrage. It showed some progress, and after I tried to power on It stopped responding. Now the phone won't even charge, I tried different cables..I had my friend look at the phone grabbed It one time and said ''this is fake'', he works with phones. Absolutley horrible experience..Now I have to waste my time shipping this back and who knows If I will even get the refund back..
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.