refurbed Reviews 163,701

TrustScore 4.5 out of 5

4.5

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers are pleased with the quality of the products they received, often describing them as being in excellent condition, sometimes even like new. People appreciate the reasonable prices and consider the products to offer great value for money. Consumers also highlight the fast and efficient delivery service. Many reviewers express satisfaction with the overall service, noting the clarity and ease of use of the website. The delivery service is often described as impressively fast. While opinions on the order process are mixed, the consensus on product quality, delivery, and price remains strongly positive.

Based on these reviews

Rated 4 out of 5 stars
Invited

I got just that pc whitch I was finding only isn't the DW player to picture watching in pc single 8gb ramm was in 2-place not 1-place. Well safe sending box arrived soon to near S-Market pickup autom... See more

Rated 5 out of 5 stars
Invited

The start was not so good. Super laptop, but the keyboard didn’t work. However the staff at Refurbed were very helpful, and explained why a Lenovo laptop could be programmed to cut out the keyboard. W... See more

Rated 5 out of 5 stars
Invited

Wow,recieved my excellent S24 and hard to tell the diffrrencenfrom if i had purchased brand new.😀,, With the savings purchased new case..i'm all set.. Excellent tight fit packaging and full shipp... See more

Rated 4 out of 5 stars
Invited

Incorrect plug for my country. PC seems very good so far, I have just tried it a couple of times but its fast. The only problem I had was that the power lead supplied required an adapter to fit into... See more

Rated 5 out of 5 stars
Invited

Got a Samsung Galaxy 23 Dual Sim from Refurbed, condition very good. First of all, the delivery was exceptional, ordered on a Friday and had it on the Monday (to Ireland). The phone is better than ver... See more

Rated 5 out of 5 stars
Invited

I am very pleased with my "new" computer and I must say the delivery service was quick and efficient. I would not hesitate to recommend REFURBED to any interested party. Thank you for your service.... See more

Rated 5 out of 5 stars
Invited

Everything throughout the transaction was very clear. All extras were clearly highlighted. Great options and choice available. I would highly recommend this and I love that it is supporting a circular... See more

Rated 5 out of 5 stars
Invited

The ease of the website & how everything is so clearly described and easy to use. After payment ,the updates on shipping were great. The product arrived quickly and impressed with the packaging. Th... See more

Rated 4 out of 5 stars
Invited

Great website, easy to find the laptop I wanted, price was okay, and laptop was shipped in padded box. Laptop booted up fine and is working great - only problem is I ordered a UK English keyboard and... See more

Rated 5 out of 5 stars
Invited

All but great experience when buying with refurbed. Perfect working order clean device with short manual. It even was shipped in its original box.

Rated 5 out of 5 stars

Absolutely brilliant. I ordered on the Friday and it was with me on a Monday. I ordered an iPad Air in ‘excellent’ condition and there literally isn’t one blemish on it. So so impressed thanks a milli... See more

Rated 5 out of 5 stars

I bought a Samsung Galaxy S23+ in "Excellent" condition. It was far better than I expected, feels like brand new, no scratches at all. The shipping took a few days extra, but it wasn't that big of a p... See more

Rated 5 out of 5 stars
Invited

I bought a Lenovo X1 laptop and it exceeded my expectations. Feels and works like a brand new laptop. Delivery was swift. Absolutely no complaints.

Rated 3 out of 5 stars
Invited

Laptop is a lovely little thing and runs quixk ans perfect. However the software is outdated ans google are NOT making ipdates available to this device anymore

Rated 5 out of 5 stars
Invited

I returned my item on September 17th as there was a problem with the charging port and I received replacement today the 2nd of October. I was helped very efficiently by all involved and I wish to t... See more

Rated 5 out of 5 stars
Invited

The item I purchased - a 2020 M1 MacBook Air - arrived in mint condition and I’m absolutely delighted with it. This was my first purchase from Refurbed and everything went smoothly.

Rated 5 out of 5 stars
Invited

This is our second time returning to refurb. My son bought a phone earlier in the year. From an environmental and sustainability perspective it made sense to go with refurb, especially based o... See more

Rated 4 out of 5 stars
Invited

A nice looking and seems a quality product. A decent delivery time. I was slightly disappointed I only got with the Samsung phone a charging cable but not a plug. I didn't know how to access the po... See more

Rated 5 out of 5 stars
Invited

I’d like to express my appreciation for the device I received—it was exactly what I expected, and even better in quality and performance. Your website was clear and easy to navigate. The delivery w... See more

Rated 5 out of 5 stars
Invited

Simple, easy, as promised. I will definitely use refurbed again, and’s already told my friends about my purchase. All around a great experience, even when I needed customer support to complete my purc... See more

Rated 5 out of 5 stars
Invited

9/10, but just because I bought it from a “.ie” website, yet the settings are in German. It makes (almost) no difference to me but I would have preferred to know anyway before buying. It’s a small thi... See more

Rated 5 out of 5 stars
Invited

I expected to get something less than new but this device turned out to be brand new and I am amazed how quick it got delivered. Thank you and see what I will buy when the new phones are released next... See more

Rated 5 out of 5 stars
Invited

Been buying any tech from refurbed sometimes it's sent by their partner by express get item in a few days sometimes by normal shipping takes around a week saves loads money and items are good qu... See more

Rated 4 out of 5 stars
Invited

Everything went great! My package came quickly and on time and I was satisfied with the quality and accuracy of what was sent. Was a little disappointed they didn't mention it doesn't come with an ori... See more

Rated 5 out of 5 stars
Invited

Phones came in perfect condition 👌 Delivery was extremely fast one phone came the next day and the other came a day after!! Highly recommended

Rated 5 out of 5 stars
Invited

Perfect condition, the phone is working perfectly so far really very pleased with my decision to take a chance and purchase it has paid off and the value for money speaks for itself too!

Rated 5 out of 5 stars
Invited

Item in better condition than expected. Works well and couldnt be happier. Easy process with the trade in and everything.

Rated 5 out of 5 stars

Very happy - have used this company several times now for buying mobile phones and also a laptop. Excellent service, quick delivery and good quality refurbished products. Highly recommended.

Rated 5 out of 5 stars
Invited

HP Elitebook arrived in full working order and very good condition. Would use this company again and recommend to anyone who is thinking of buying from them.

Rated 5 out of 5 stars
Invited

I got a great tablet for less than the price to replace the screen on my old one. There's no need to buy new when there are so many high quality products available at a fraction of the price. Very hap... See more

Rated 3 out of 5 stars
Invited

The service was great and smooth. Though return services weren’t really as I expected since it takes longer time to get your refund back.

Rated 4 out of 5 stars
Invited

Product was good. But the packaging sucked! Macbook was not properly wrapped with bubble wrap and charger was just slopping around in the cardboard shipping box.

Rated 5 out of 5 stars
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I'm moved to leave a review for refurbed.ie,because it's deserves it. It's too common to only leave bad reviews these days. I purchased an expensive phone, and within my 1 year warranty I lost outside... See more

Rated 5 out of 5 stars
Invited

Fast, simple and inexpensive service. Highly recommended for what looks to be a brand new device at a fraction of the rep!

Rated 5 out of 5 stars
Invited

Phone delivered promptly and in perfect condition as described no problems. Had to return a case and it was hassle free and quick

Rated 5 out of 5 stars
Invited

It came with a German text. Fortunately my son is IT literate. I am 92 and my earlier pc, a Dell, was quite old when I exchanged it for your one. The difference was just amazing. I am very happy wi... See more

Rated 5 out of 5 stars
Invited

Great product Was as described Thank you Refurbished for a greatt service Kind regards Sonia Fitzgerald

Rated 5 out of 5 stars
Invited

Simple,hassle free with a guarantee and the phone was in perfect condition not a scratch works perfectly it was for my daughter

Rated 5 out of 5 stars
Invited

Everything from the website description of the phone to payment and delivery was very smooth and tracked. I would definitely recommend refurbed.

Rated 5 out of 5 stars
Invited

Got my item fairly quickly, a part was missing but that was sent out as soon as I let them know. Would definitely recommend and will order again

Rated 5 out of 5 stars
Invited

Their product is in great conditions! It came from Germany, it was a fast delivery and worth it! I recommend it! 👍🏻

Rated 4 out of 5 stars
Invited

The Description/Specifications written on the website was exact match with the delivered product. Super Happy about the quality of service

Rated 5 out of 5 stars
Invited

Trusted site, bought a phone and apple iPad like brand new very quick on delivery. Will definitely buy again

Rated 5 out of 5 stars
Invited

Service online, quick efficient and easy. Product excellent (we have had it approx 2 weeks). It was all set and ready to go.

Rated 5 out of 5 stars
Invited

I bought pixel 6 pro. The price was affordable and the condition of phone was good as mentioned.

Rated 5 out of 5 stars
Invited

I have used refurbed 3 times now. All these times the phone was delivered quickly and the way it was described in the website. The phones I've chosen were described as in excellent condition and t... See more

Rated 5 out of 5 stars
Invited

I received the phone in 3 working days. No damage. Everything is fine. The phone is working perfectly okay.

Rated 5 out of 5 stars
Invited

The product came quickly, well packed and the customer service when I inquired about it's functionality was also awesome. Definitely will buy again here, save money and save the environment!

Rated 5 out of 5 stars
Invited

I'm very satisfied. I recently bought a PC and a refurbished iPhone and I'm very satisfied! I highly recommend them to everyone.

Rated 5 out of 5 stars

Preso Apple Watch serie 10 con( opzione premium)ed è arrivato come descritto , i tempi di consegna rispettati.

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Company details

  1. Online Marketplace
  2. Appliance Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electrical Supply Store
  6. Fitness Equipment Store

Written by the company

Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

164K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 48 hours


Rated 4 out of 5 stars
Invited

Very easy to deal with and transparent…

Very easy to deal with and transparent process. The only thing I was a bit disappointed with was the extras I had purchased took over a week longer than the phone to be delivered. It had been explained that they were different companies but shipping times were estimated to be the same. A small thing but when you have a new precious phone you want to protect it from day 1

24 September 2025
Rated 1 out of 5 stars

I wouldn’t recommend refurbed

I wouldn’t recommend refurbed. I bought AirPods Pro, I paid €180 for them but they don’t connect to the find my app on my phone because the previous owner is still connected. Very frustrating because they are easy to lose and the app is crucial feature. I told this to refurbed and they replied in German. I don’t speak German. I want a refund and they wont refund me. The product isn’t fit for purpose. Bad customer service, bad product. Just buy directly from Apple

15 October 2025
Unprompted review
Rated 1 out of 5 stars
Invited

Wrong product, little support, troublesome return process

I was sent the wrong product and the return process was troublesome to say the least. Refurbed offered zero help despite me asking for it and never gave solutions of how to get the product I actually ordered or suggestions for similar alternatives. Nor has refurbed answered my request to at least promise that I’ll receive a refund eventually. The whole thing has been a lot of hassle for a mistake that was not mine.

29 September 2025
Rated 5 out of 5 stars
Invited

Very good quality phone at a good…

Very good quality phone at a good price, quick delivery and excellent customer service. I ordered the wrong phone and sent it back. However communication with customer service was excellent. I will be ordering another phone from them.

23 September 2025
Rated 5 out of 5 stars
Invited

Everything was great

Everything was great. The product matched the description. The price was appropriate for the condition of the product. It was shipped quickly. The packaging was more than adequate.

23 September 2025
Rated 1 out of 5 stars

Terrible experience, and my return got denied

I had a very disappointing experience regarding the return of a refurbished phone.

The device arrived in considerably worse condition than described, so I documented everything immediately and initiated a return without even using the phone. I shipped it back using the exact same packaging provided by the seller.

However, they refused my refund, claiming damage occurred in transit and that I was responsible for using "better" packaging (despite having used the exact same packaging I received the phone in), even though that is not legal based on EU and German law.

Their handling of my case was both dismissive and misleading about consumer rights. I would strongly advise others to avoid purchasing from this shop.

14 October 2025
Unprompted review
refurbed logo

Reply from refurbed

Hello Andrei,

We sincerely apologize if your experience on our online marketplace was not positive. However, we would first like to thank you for choosing refurbed and thus, together with us and our refurbed sellers, for setting an example for sustainable consumption. ♻️

You can find our warranty guidelines on our website: https://www.refurbed.ie/warranty/

If your damage does not fall under the described exclusion reasons, please let us know. We will then be happy to look at your request in detail.

We agree that this should not have happened and we will immediately inform our refurbed seller.
We will also be happy to intervene, take over the communication with the refurbed seller for you and stay by your side until we can solve your request.

Customer Happiness is indeed an important topic for us at refurbed. That's why we would like to take care of you personally!

Kind regards,
your refurbed team

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