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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease with which Dojo simplifies business processes, particularly highlighting the convenience of payment links and the clarity provided by the app for monitoring transactions. The helpfulness and approachability of the staff are frequently mentioned, with specific employees being commended for their exceptional support, detailed explanations, and prompt responses to queries. Consumers appreciate the straightforward charging system, reliable fund transfers, and user-friendly card readers that support both 4G and Wi-Fi. People find the service easy to set up, with a smooth and professional onboarding process. The efficiency and speed of the card machines are also a plus, with reviewers noting quick transaction times and reliable connectivity. The customer service team receives high marks for their responsiveness and ability to resolve issues swiftly. Overall, individuals express satisfaction with the product and the level of support received, making Dojo a highly recommended payment solution.

Based on these reviews

Rated 4 out of 5 stars

I've been a customer of Dojo for a long time. They always pick up the phone quickly and respond personally when we need help. The card machine is slick, reliable and easy to use. On an occasion where... See more

Company replied

Rated 4 out of 5 stars

I originally gave Dojo 2 stars because, while the software and app are excellent, I was disappointed that they sent out the older card machines. The older ones don’t have USB-C chargers and the ba... See more

Company replied

Rated 4 out of 5 stars

Overall this is a well run business with quick customer service response. A good addition to the marketplace. We use them for our credit card processing. They are competitive and always available to... See more

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Rated 4 out of 5 stars
Verified

This is my first time using one and this was very good. However, I am still struggling to understand how to set it properly but other than that, a decent experience.

Company replied

Rated 5 out of 5 stars
Verified

Very easy experience! Our contract ran out with another provider and Dojo got us set up next day with a new reader and lots of support to get the machine up and running! Competitive rates compared to... See more

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Rated 5 out of 5 stars
Verified

A great service from start to end. From talking to sales to getting fully set is fast and easy. Called support twice to help with the Epos integration, both times received professional, friendly and... See more

Company replied

Rated 5 out of 5 stars

Super service , this is our second restaurant location , both using dojo , easy , quick and definitely reliable. Henrick made set up easy and straight forward and replies quickly to any questions.... See more

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Rated 5 out of 5 stars
Verified

Robin was fantastic from start to finish. Explained everything with absolute transparency. The rates we got we over 1% better than anyone else. And device and app were super simple to set up. Highly r... See more

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Rated 5 out of 5 stars
Verified

So glad we signed up with Dojo - the machines are great and absolutely no problem with connectivity which we've found with other providers in the past. The app is great and very user friendly. Graham... See more

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Rated 5 out of 5 stars

I recently got the Dojo card machine for my business, and I couldn’t be happier! The setup was quick and easy, and the machine itself is super reliable. A big shout-out to Aaron crossin , who guided m... See more

Company replied

Rated 5 out of 5 stars
Verified

A brilliant company if you need help, you can always talk to someone the way they bill you is good you know what’s going in your bank each day

Company replied

Rated 5 out of 5 stars
Verified

I recently got the Dojo card machine for my business, and I couldn’t be happier! The setup was quick and easy, and the machine itself is super reliable. A big shout-out to Anthony, who guided me throu... See more

Company replied

Rated 5 out of 5 stars
Verified

Of the 3 Card processing providers we have tried, Dojo outstrips the rest by a mile. Better App. Straightforward charging. No so called "security" retension of your money Easy PCi compli... See more

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Rated 5 out of 5 stars
Verified

Emma she was great during the onboarding and she made me aware of all costs before and also guided me through all the process

Company replied

Rated 5 out of 5 stars
Verified

After an extremely stressful experience with an alternative card provider Ross Whitehead reached out to me. Ross set up a new contract with me and provided help and advice with the nightma... See more

Company replied

Rated 5 out of 5 stars

Best card machine company with the best customer service!! Owen Toller has always been super helpful through the whole process of my card machine, any questions I had were always answered so quickly... See more

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Rated 5 out of 5 stars

Dojo has made our business processing much easier. We can issue payment links to customers for deposits and see payments at a glance using the app. Zara our rep is super helpful, she has been amazing... See more

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Rated 5 out of 5 stars
Verified

I’ve been with Dojo for two weeks and I’m really happy with their service. Everything has been smooth and professional from the start. I truly appreciate their support and efficiency — I wish every co... See more

Company replied

Rated 5 out of 5 stars
Verified

From beginning to end our local agent, Tim, has been so helpful. Always there if needed. I find the DOJO app to be full on information - much more than I'll probably ever need but it's fun exploring... See more

Company replied

Rated 5 out of 5 stars
Verified

The technician who came to sort out our Dojo card machine was excellent. He was very friendly, approachable, and made everything easy to understand. He clearly explained how to use the machine and got... See more

Company replied

Rated 5 out of 5 stars
Verified

Hi, I have tested the DOJO Terminal device and its pretty easy to configure and use. The payment gets processed automatically, fast and easy. Also, if the payments that gets processe... See more

Company replied

Rated 5 out of 5 stars
Verified

I had a guy by the name of Ace (probably not his real name ). But he was the most helpful person ever went above and beyond to answer my questions and sort out any stumbling blocks. When received my m... See more

Company replied

Rated 5 out of 5 stars
Verified

Only joined for few days so far but excellent service for start. Also brilliant for keeping real time viewing of transactions. Very good introduction and communication from first contact with dojo rep... See more

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Rated 5 out of 5 stars

Thanks to Owen Toller, the transition over to my new card reader was professional & straight forward, quick response with no hassle. Especially for a non tech human.

Company replied

Rated 5 out of 5 stars

I have been extremely happy with the service that I’ve received from Zara. She has gone over and above to make sure my card machine was the right one for me. She explained everything in detail and phy... See more

Company replied

Rated 5 out of 5 stars
Verified

The machine is great, works instantly and my payments have been put into my account on time

Company replied

Rated 5 out of 5 stars
Verified

Graham was very helpful and made the installation and set up process seem less and swift. The machines are working well and integration with our Epps system was simple.

Company replied

Rated 5 out of 5 stars
Verified

Previous customers of Dojo and now returned. I think that says it all really. Customer service is great and it feels good to be back.

Company replied

Rated 5 out of 5 stars
Verified

I love working with Dojo! So fast in terms of set up a new account and getting the install done even on a new company. Great service from Iain our consultant, fast and responsive and really helpful.... See more

Company replied

Rated 5 out of 5 stars
Verified

Thank you for your service. I am impressed well. I think always you are doing write things to the customer. I have a humble request that is better to transfer the payment in morning hours is better... See more

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Rated 5 out of 5 stars
Verified

Couldn’t ask for a better service, fast speed and accurate. Would highly recommend to any new business or any business for that matter! :)

Company replied

Rated 5 out of 5 stars
Verified

Intutive and modern way of taking payments. Receipts can be scaaned through barcodes on end users phone.

Company replied

Rated 5 out of 5 stars
Verified

Super happy with my machine! Much better rates than my previous machine, Customer service extremely good! Would recommend to everyone :) xx

Company replied

Rated 5 out of 5 stars
Verified

Easy process. Applied and checks done on the same day, terminal installed with 72 working hours. Very smooth from start to install.

Company replied

Rated 5 out of 5 stars
Verified

Great experience Jeremy your broker explained everything in full and great communication he even paid us a visit to set us up

Company replied

Rated 5 out of 5 stars
Verified

Friendly helpful and knowledgeable nothing too much trouble

Company replied

Rated 5 out of 5 stars
Verified

Easy to understand and Lee was very patient when explaining how to use it

Company replied

Rated 5 out of 5 stars
Verified

Able to assist you understand how to use the equipment

Company replied

Rated 5 out of 5 stars
Verified

Very easy to operate also help the business by supporting funds.

Company replied

Rated 5 out of 5 stars
Verified

Seamless onboarding process and very quick multisite rollout.

Company replied

Rated 5 out of 5 stars
Verified

Great machine, easy to use,great back up team

Company replied

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Company details

  1. Card Processing Service
  2. Eftpos Equipment Supplier
  3. Financial Institution
  4. Payment Service

Written by the company

Accept card payments and get your money fast with Dojo. Our tools and services help business owners focus on achieving their goals. Take payments face-to-face, over the phone or online with our virtual terminal and manage and measure your transactions with the Dojo app.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 93% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars
Verified

Signing up was very straightforward

Signing up was very straightforward, card machine delivered promptly and was easy to set up. Had a couple of questions which were answered quickly.
All in all a smooth transition from previous provider

5 December 2025
Rated 1 out of 5 stars

Why not a VAT receipt?

Why not a VAT receipt?
Last night, it seemed that every bar and restaurant we went to had a Dojo card payment system. And after each transaction we were give the opportunity to have the receipt emailed to us. Some even made the process easier by displaying a QR code on the terminal.

Today, I got to the office to see that every one of them says "This is not a VAT receipt".

Buyers of vatted products in the UK are entitled to a VAT receipt. It's extremely disingenuous to offer a receipt and it not ba a VAT receipt. The offer should be for a card payment confirmation.

11 December 2025
Unprompted review
Dojo logo

Reply from Dojo

Hi, thank you for bringing this to our attention. We want to look into this as a priority, so we have requested your contact information. Please respond with your details, and we'll reach out.

Rated 1 out of 5 stars
Verified

Missold

Agreement not as agreed with staff over the phone

3 October 2025
Dojo logo

Reply from Dojo

Hi Jacques, thank you for bringing this to our attention. We tried to reach you a couple of times today, but were unable to get through. We'll try again on Monday. If you need any support in the meantime, please contact us on 0800 044 3550

Rated 5 out of 5 stars
Verified

Very nice service

Very nice service

10 December 2025
Dojo logo

Reply from Dojo

Hi, thank you so much for your five-star review! We are happy to hear you are enjoying the Dojo service!

Rated 5 out of 5 stars

Always courteous

Always courteous, friendly and willing to help. Been with this company 5 years and they are always available to contact.

10 December 2025
Unprompted review
Dojo logo

Reply from Dojo

Hi Douglas, we greatly appreciate your kind words and are so glad to hear about your positive experiences over the past five years. It's great to know we've been helpful and available!

Rated 5 out of 5 stars
Verified

Good service and easy to install rates…

Good service and easy to install rates also best when i spoke to argent I will see

8 December 2025
Dojo logo

Reply from Dojo

Hi, thanks for your five-star review! We're happy to hear that the installation was easy and that you found our service helpful. Thanks for choosing Dojo!

Rated 1 out of 5 stars

i spent more time on the phone…

i spent more time on the phone resolving issues chargebacks shutting of your account on a weekends when you have staff to pay i did not have a great experience with this company and would not recommend

24 October 2025
Unprompted review
Dojo logo

Reply from Dojo

Hi, thank you for bringing this to our attention. We want to look into this as a priority, so we have requested your contact information. Please respond with your details, and we'll reach out.

Rated 5 out of 5 stars
Verified

greet

greet, The effect of quickly collecting money is very good.

7 December 2025
Dojo logo

Reply from Dojo

Good morning! We're happy to hear you are finding our services so efficient. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars
Verified

Dojo have been very easy to deal with

Dojo have been very easy to deal with. Great communication, answered our queries with straightforward explanations and easy to follow instructions when moving over.

29 October 2025
Dojo logo

Reply from Dojo

Hi Sally, thanks for your five-star review! It's great to know our clear communication and straightforward explanations made the move seamless for you. Thanks for choosing Dojo!

Rated 5 out of 5 stars
Verified

Easy to use

The rep that approached me worked quickly and personably to get me up and running. No hidden costs, everything explained simply. Easy to use handheld device. Cheaper than my old system.

2 December 2025
Dojo logo

Reply from Dojo

Hi Julia, thanks for the five-star feedback! It's great to hear how quickly our rep was able to get you set up. Welcome to Dojo!

Rated 5 out of 5 stars
Verified

kfir @dojo was next level in addressing…

kfir @dojo was next level in addressing all our concerns and was very helpful in getting us moved over to dojo, its great when you save money being small bizniz but most importantly kfir called in many times to make sure everything was all working. we moved from izettle and are saving money already and i must say the app and device for taking card transactions is easy, also we get paid every day. thanks

20 April 2025
Dojo logo

Reply from Dojo

Hi Curt, thanks for your five-star feedback! It's great to hear how easily you were able to switch over to Dojo. Welcome aboard!

Rated 5 out of 5 stars
Verified

Good componey

Good componey

6 December 2025
Dojo logo

Reply from Dojo

Hi Ciha, thanks for the five-star feedback! It's great to hear how much you're enjoying everything. Thanks for choosing Dojo!

Rated 1 out of 5 stars

I’ve had an extremely disappointing…

I’ve had an extremely disappointing experience with this company. I was charged multiple times for a card machine, even though the terminal they originally sent me was faulty. On top of that, the transaction fees they billed me were completely different from the rates their team had promised in writing.

I also want to highlight that you should not believe everything the sales rep tells you—they will say whatever they need to in order to get you to sign up. In my case, the promises made upfront simply weren’t reflected in the actual charges or contract, and once I was signed in, everything changed.

Every time I raised concerns, I received conflicting information from different staff members. I was even offered lower rates to stop me from switching providers—yet those rates were never actually applied to my account. Instead, I continued to be overcharged with no explanation.

The lack of transparency, incorrect billing, and poor communication have made this whole process incredibly frustrating. As a small business owner, I rely on honest and consistent service, and unfortunately this company has not delivered that.

I cannot recommend them based on my experience.

17 October 2025
Unprompted review
Dojo logo

Reply from Dojo

Hi Oliver, thank you for bringing this to our attention. We want to look into this as a priority, so we have requested your contact information. Please respond with your details, and we'll reach out.

Rated 5 out of 5 stars
Verified

good very good

5 December 2025
Dojo logo

Reply from Dojo

Hi, thanks for your five-star review! We're pleased to hear how much you're enjoying our service. It's great to have you on board!

Rated 5 out of 5 stars
Verified

Great machine

Great machine, easy to use,great back up team

3 December 2025
Dojo logo

Reply from Dojo

Hi Sue, thanks for your five-star feedback! We're pleased to hear about the great service you've received. Thanks for choosing Dojo!

Rated 1 out of 5 stars

Harassment Disguised as Sales.

Dojo’s approach to business is nothing short of appalling. Despite our company repeatedly and clearly stating that we are not interested in their card machine services, they continue to hound us relentlessly with calls.This is not persistence, it’s harassment.

It is absolutely unacceptable for any company to ignore a clear refusal and continue to badger potential clients. Their sales tactics are desperate, pushy, and completely disrespectful. Dojo clearly values making a sale more than basic human decency or professional conduct.

If you are a business considering Dojo, beware: their representatives will not take “no” for an answer and will treat you as nothing more than a target for their aggressive sales quotas. This is not professional, ethical, or trustworthy behaviour….it is harassment.

It was like listening to someone who had swallowed a radio.

4 December 2025
Unprompted review
Dojo logo

Reply from Dojo

Hi, thank you for bringing this to our attention. We want to look into this as a priority, so we have requested your contact information. Please respond with your details, and we'll reach out.

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