takepayments Limited Reviews 62,487

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendliness. Many reviewers specifically mentioned individual team members who provided exceptional support, highlighting their patience and ability to clearly explain processes. Consumers appreciate the ease and efficiency with which their issues are resolved, often emphasizing the personalized and caring approach of the staff. People also commend the company's customer service, describing it as smooth, efficient, and readily accessible. The user experience is frequently described as seamless and easy, particularly during the initial setup. While opinions on payment matters vary, the overall sentiment towards the service is overwhelmingly positive, with many customers expressing satisfaction with the company's ability to meet their business needs effectively.

Based on these reviews

Rated 5 out of 5 stars

Our terminal started showing error message that EVO was busy. We could not understand the problem or how to overcome it. The web said EVO had some outages so we hoped it would come back. After a fe... See more

Rated 5 out of 5 stars

I had to take the opportunity to come on and express how impressed I was with the take payments team especially Tony. He visited our car dealership, walks us through the payment system and proc... See more

Rated 5 out of 5 stars

I've been with Takepayments for a while. They've been the best provider by far and great doing business with them. Their staff are brilliant. Today I spoke with Devon Metcalfe, what a gentleman.... See more

Rated 5 out of 5 stars

Very informative breakdown from Gary at Grimsby 10/10 Very usefulset up compared to 3 others we have had. Most notably. Cheaper rental by 50%, No minimum charge. Able to take out and about from th... See more

Rated 5 out of 5 stars

In my role as Treasurer for a local registered charity we were seeking to offer our supporters additional options by offering card payments. Through our banking partner (HSBC) we were made aware of Ta... See more

Rated 5 out of 5 stars

The Payment consultant, Tony Barton who signed us up with Takepayments was great. He made a promise to come back and help cancel any previous card suppliers which he kept. Then had a phonecall from... See more

Rated 5 out of 5 stars

WE HAVE JUST JOINED TAKEPAYMENTS THE PROFESSIONALISM, KNOWLEDGE AND FRIENDLINESS OF THE TEAM IS AMAZING ESPECIALLY PETER OUR PAYMENT CONSULTANT WHO SIGNED US UP WITH A GREAT DEAL AND FITTED OUR M... See more

Rated 5 out of 5 stars

I spoke to John Harrison today, he helped me with the many queries I had. He was polite, explained everything clearly and resolved each question. After a less-than-positive experience with takepayment... See more

Rated 4 out of 5 stars

The support is real support. People on the helpline are knowledgeable, kind, patient and really, I mean really, can help. The support is responsive and always ready to help. This is the very best sup... See more

Rated 5 out of 5 stars

Filmon Ablel talked me through setting up our account on the GP-Global system, including going through the payment options we will use. Top marks, Filmon is an asset to your company. Robert Rankin - B... See more

Rated 5 out of 5 stars

As always, the customer service from Take Payments is brilliant. Toby was outstanding, polite, helpful, and he made sure all was sorted before we ended the call Thank you

Rated 5 out of 5 stars

As a new customer I can only review my experience so far, but I have to say its been a pleasure working with take payments. Both Brad Stevenson who came to site and Courben in the office have been... See more

Rated 5 out of 5 stars

Just finished a nice and simple onboarding session with Emma Stevens. I am very pleased with the time and effort that went into making sure I got it. This is my first card machine ever and I can se... See more

Rated 5 out of 5 stars

I was very impressed with the team handlers taking me through the whole process of using the card payment system Ten out of Ten 👍 Gerry @ GT Bumps &Scratches 😎

Rated 5 out of 5 stars

The services I got this morning was excellent. I forgot the supervisor pin as I am new to the card machine. The customer services helpfully and patiently showed me how to get the pin back. It is total... See more

Rated 5 out of 5 stars

Called today with a question.Was greeted by Fern Hall. Asked and answered in the usual Takepayments friendly and efficient manner. Have been with Takepayments for many years no other provider even com... See more

Rated 5 out of 5 stars

We had issues with our new card machine. John Harrison was extremely helpful on the telephone this morning to assist getting it resolved. Great service from John. Thank you.

Rated 5 out of 5 stars

I never have any issues working with TakePayments, they only contact me when necessary and always advise me of offers/ help available for my business. Corby Davies recently helped me sort out my PCI c... See more

Rated 5 out of 5 stars

great service received from Sheharyaar, no wait time and solved the issue we were experiencing with the terminal quickly and with a friendly manner. Very helpful and polite. Thank you Sheharyaar

Rated 5 out of 5 stars

I spoke with Jonathan Savage whom was very polite and helpful in my query. Unfortunately the issue could no tbe solved remotely so he has kindly sent out a whole new terminal to fix the problem.

Rated 5 out of 5 stars

A quick call as Barclaycard had sent an e-mail advising it was time for my mandatory vulnerability scan I spoke to Corby who advised he will contact Barclaycard to let them know they do our PCI compl... See more

Rated 5 out of 5 stars

Nathan was really helpful so thanks very much!! Fingers crossed it’s all sorted and refreshed / updated. Nathan spoke to me and made sure I knew what was happening step by step, thanks again! - BVW te... See more

Rated 5 out of 5 stars

Great customer service from azzan very helpful and caring with my enquiry , it tooks me few mints to sorted out and it’s been a pleasure working with you guys top 🔝 to top 🔝 5 🌟

Rated 5 out of 5 stars

Excellent Customer Service. Courben was very attentive, friendly and highly professional in assisting me with setting our payment device up. Everything was straight forward and easy to understand.

Rated 5 out of 5 stars

Had an amazing costumer service with Abid Hamid today helping me to fix a card terminal issue.And also their business accessories are amazing.

Rated 5 out of 5 stars

Asim Ali really helped me when my card machine stopped working at a point when I really needed it!.. Asim understood the issue and got me back on track very quickly … thank you 🙏

Rated 5 out of 5 stars

I had issues with network connection.very friendly and helpful person Asim Ali sort out for me .the way he explained it was very simple and easy. Thank you Asim Ali 👍

Rated 5 out of 5 stars

Always a pleasure dealing with Take Payments. Nadine Kasili was very helpful and professional - My query was dealt with straight away.

Rated 5 out of 5 stars

Thank you Shauna for your caring and understanding today on the call - I appreciate your help and support greatly.

Rated 5 out of 5 stars

Really helpful as i know nothing about what dealing with took me though stages perfect

Rated 5 out of 5 stars

Kieran Fernyhough as usual gave outstanding service today. He soon got my terminal running.

Rated 5 out of 5 stars

Tayyab Aslam was very helpful. I had a problem with my account that wasn't in his area. He was able to put me in touch with the correct department, which enabled my problem to be sorted quickly and ef... See more

Rated 5 out of 5 stars

Asim Ali from Takepayments was a pleasurer to deal with, he was happy tp check my query and confirm my request with ease and pleasurer.

Rated 5 out of 5 stars

A bit of a tricky and odd query. Interesting to compare Evalon who I had a tel con with previously and Take Payments - a totally different approach. Toby Dillon was quick, efficient and organised (a... See more

Rated 5 out of 5 stars

I've been with telepayments now some time now and every time i call for help with my card machine i and what experience and a very professional support take payments gives me. thanks again

Rated 5 out of 5 stars

It was very easy to sort out my issue regarding changing details on my account following an email hack. Adam Schofield was friendly and engaging. He also made sure I had all information needed to dea... See more

Rated 5 out of 5 stars

It’s really good for small business and they take small commission and really cheap to run o highly recommend it

Rated 5 out of 5 stars

Just want to say how helpful and calked me back every time he said he was going to. Not like other company’s I’ve dealt with that never ring back once they got your business. Gary was so good at his j... See more

Rated 5 out of 5 stars

Jamie Younger was very efficient and clear as to the service they provide for charities especially. Polite and pleasant at all times. Quick to respond and happy to confirm in writing as required by o... See more

Rated 5 out of 5 stars

Rang them up regarding a faulty terminal and spoke with Jacqueline Cummins who was incredibly helpful, as we discovered that we were not using the units to their full functionality Thank you

Rated 5 out of 5 stars

I had the absolute pleasure of having Ian assist me today for some business related queries and an update on my system. He was absolutely fantastic such a pleasant person to speak to so joyful and eas... See more

Rated 5 out of 5 stars

Adam Saeed did a great job when we joined this company. Made the experience easy and trouble free and actually understood all the particular requirements a customer could have. He took the the time an... See more

Rated 5 out of 5 stars

Abid Hamid from takepayments is honestly the best! After several unsuccessful attempts to get hold of EVO Payments, Abid stepped in and resolved our card machine issues immediately. His support wa... See more

Rated 5 out of 5 stars

Always had a good experience with TakePayments in the past and now, having started a new venture, I returned to TakePayments and was not disappointed. Setup was quick and painless, rates are great and... See more

Rated 5 out of 5 stars

Jacky at Takepayments was fantastic- very patient, knowledgeable and supportive. She was able to ensure that I was set up with the payment machine all ready to go

Rated 5 out of 5 stars

Outstanding Service from Adam Saeed at TakePayments I couldn’t be happier with the service provided by Adam Saeed. From the very first conversation, Adam was professional, knowledgeable, and incr... See more

Rated 5 out of 5 stars

★★★★★ 5 Stars – Excellent Service from Jacqui Cummins I had a brilliant experience with Jacqui today. She was genuinely so helpful and handled everything I needed quickly and efficiently. Sh... See more

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Company details

  1. Card Processing Service
  2. Business to Business Service
  3. e-Commerce Solution Provider
  4. Payment Service

Written by the company

At takepayments, a Global Payments company, we specialise in making it easy for independent businesses to take card payments.

takepayments - we make it easy

Written by the company

Merchant services that work for you
We make getting paid simple, whether you're looking to accept card payments in store, online or on the go we have a solution for you. One of our payment consultants will come and see you to get a really good understanding of what makes your business tick. You'll get a personalised pricing package that works for you, and we can help you become PCI compliant - meaning you can take card payments securely.

Contact info

4.9

Excellent

TrustScore 5 out of 5

62K reviews

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Replied to 97% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Take payments

My agent for take payments was Hannah Taylor she was very friendly, polite & helpful, helped me set up my card machine step by step. Overall great experience

10 December 2025
Unprompted review
Rated 1 out of 5 stars

this company not have a single responsible person

I don’t even know where to start. We decided to try a more professional POS system after seeing the advertisements and got in touch. They came, set everything up (or so we were told), delivered the POS device, and said there would be a 14-day trial period.

However, nothing was actually set up, and we never got to use or test the device. I’ve had countless phone conversations with multiple people, lasting hours, and I’ve lost track of the number of calls. Every time, the response was the same: “a representative will call you,” but no one ever called.

I persistently tried to reach the managers myself. They told me they had made a note and someone would get back to me immediately — yet no one ever did. When we finally asked them to take back the POS device that we never used, the response was absurd: “Your 14-day trial period has expired. We cannot cancel.”

Now, they are sending monthly usage invoices as if nothing has happened. What I cannot understand is, does this company not have a single responsible person to check whether the POS device is actually being used, if there is money flowing in or out, or if there is any issue?

Long story short, our experience with this company has been a disaster. If there were negative stars, I would give them that, but there aren’t.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Taken through the process of setting up…

Taken through the process of setting up my machine with Adam Saeed today who was polite, knowledgeable and helpful.
He made it very easy for me to follow the steps and even ironed out complications for me.
I’m set and good to go!
Golf star Adam!

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience

We have been with our existing company for a number of years and decided to test out the market for alternative suppliers.
Owen Kenny explained the benefits of joining Takepayments, which compared extremely favourably with our current system. Much better terms of trading after going through the previous year's trading details with him.
The sign-up details were straightforward, with a minimum of detailed paperwork to complete.
On arrival of the terminal, Courben Pound talked me through the set-up and the link-up with the wifi system. Everything worked the first time, and all detailed questions were answered thoroughly.
On opening the package, the base unit was missing, but after mentioning this to Courben, he placed an order, which arrived the next day by courier.
Brilliant service, very pleased to recommend.

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from these guys.

I had a very disappointing experience with this company. Even after requesting a settlement figure to close things out fairly, they declined. When the contract ended, they then added large “non-usage” fees, which felt unreasonable. In my view, their card-machine service is overpriced, and it’s worth looking elsewhere for a standalone card terminal. I would personally advise caution based on my experience.

If you shop around you will most likely find someone better and alot cheaper trust you want nothing to do with this company. Also I can say for sure that most of these reviews are fake.

29 November 2025
Unprompted review
Rated 5 out of 5 stars

Still exceptional

I got the usual excellent, personal and patient service and, as always, my issue was resolved quickly and competently - thank you Sherry.
It's a pleasure to deal with TakePayments.

9 December 2025
Unprompted review

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