Grounding Official Reviews 799

I have purchase a total of 3 of the sheets so we would not have to wash and replace on the bed right away. So far I would say the biggest benefit has been going to bed tired and sore, but waking in the morning ready to take on the day. Keep the sales coming and I may be a customer again Grounding Official.

I am writing to share feedback on both the quality of your product and my overall customer service experience. While I believe in the benefits of your sheets, my experience has been disappointing.
When I first ordered, I carefully followed the washing instructions provided. However, the sheets came out damaged after the very first wash. I reached out via both email and phone, but received no response. It was not until I disputed the charge with my credit card company that I heard back from you. I was then asked to provide photos of the damage, and it ultimately took approximately six weeks to receive a replacement sheet.
The replacement initially worked well, but after some time, one of the metal pieces that connects to the cord detached. Since the set only came with one cord and two attachments, I decided not to contact the company again. I also considered placing another order, but noticed that the pillowcases are no longer sold with the sheet.
While I still believe the concept of your product is strong, the combination of product issues, delayed response times, and the difficulty in resolving problems after payment has been processed has left a negative impression. I hope you will consider this feedback to improve both product durability and customer support responsiveness moving forward.

I was concerned that the Grounding Mat did not arrive on the very day I had been told to expect it. Because I had borrowed a mat from my Reiki instructor, I needed to return hers as soon as possible. But I didn't want to give the mat back without having my own. With the grounding mat I found that I fall asleep faster and wake up more relaxed. And I've been regularly waking up before my alarm clock goes off. I texted Grace at Groundingofficial. She was very friendly and helpful in the very short three-day period it took for the mat to arrive. I had gotten anxious; I shouldn't have. It was shipped on time but the postal service ran slow. My package included a free pair of grounding shoes and two books on grounding explaining how and why it's beneficial. I'm very pleased!

When I placed my order my paypal account was billed. A few seconds later, there was a second charge on my paypal account for a second grounding sheet. I immediatedly went to the website and emailed them to remove the charge. Called and no one answered the phone. No response to the email. Next day sent I called, no answer so I sent another email, this time requesting an immediate refund. I did get a response. They would refund my money if I sent the 2nd sheet back and paid $15 for shipping and handling. You have to be kidding me. It was YOUR fraud Grounding official! Shipped from Germany, I had to wait for the sheets to arrive. Ultimately, I decided not to pay another dime and just kept the sheets. I don't know if the grounding works or not.

I contacted the company a couple of times after sleeping on the sheet for over a month (yes, washed it too, lol) but saw no benefits. I've used grounding half sheets purchased on Amazon that I immediately felt benefits from—so I'm a believer—but they don't last long so thought I'd take the plunge and buy a full fitted sheet. They had great reviews - but the product did not deliver. Just a useless expensive sheet. They will not respond to me after repeated attempts and then I noticed that there's no way to leave a review on their site, which makes me think the reviews are fake. Don't waste your money here. Better off buying something from amazon or paying much more from a reputable seller. Truly disappointed. I'll be buying the Amazon half sheet again... :(

helped you reclaim restful sleep and steady energy is exactly why small lifestyle tweaks can be so powerful. Waking up refreshed and focused all day is a total game-changer.

To: Grounding legal team

I am writing to formally request the immediate erasure of my personal data—specifically my name and city —from the Trustpilot website, pursuant to Article 17 (Right to Erasure) of the General Data Protection Regulation (GDPR), also known as the AVG in the Netherlands.

Publishing my name and city together constitutes processing of personal data under Article 4(1) GDPR, as it can identify me uniquely, and no lawful basis (such as consent under Article 6(1)(a) or legitimate interest under Article 6(1)(f)) appears to justify this without my permission.

Continued publication without a valid legal ground violates GDPR, potentially exposing your company to fines up to €20 million or 4% of global annual turnover (Article 83 GDPR), regulatory action by the Autoriteit Persoonsgegevens, and civil claims for damages (Article 82 GDPR).

Please confirm in writing within one month (Article 12(3) GDPR) that you have: (1) removed all instances of my data from your website and any backups; (2) informed any third parties (e.g., search engines) of the erasure (Article 17(2)); and (3) ceased all further processing. If you claim an exemption (e.g., Article 17(3)), provide justification immediately. Failure to comply may lead me to escalate to the Autoriteit Persoonsgegevens.
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I ordered on the 28th of September, and still haven’t received anything on the 15th of November. Have been in contact with customer service multiple times, but they just tell me to check the tracking number (as if that's magically going to make the package appear?). I've requested a refund 3 times and they just ignore my emails.

According to Dutch law, specifically Article 7:11 of the Dutch Civil Code (Burgerlijk Wetboek), the risk of loss or damage remains with the seller until the goods are physically received by the buyer.

Order #172941

I was not happy with the purchase and wanted to return it. On their website, they advertise a 90 day risk free and 100% money back guarantee, however didn't clearly mention that customers have to pay for the return shipping while they are located in Germany ( overseas from where i am located.) It would cost me as much to ship it back. They didn't recommend no solution and disappointed with the experience. Look for something local instead.

Not even 1%doesnt help my pains and i am using it every night for the whole nght .
WASTE OF MONEY!!!!

Ordered from Europe and wanted to cancel because of shipping and taxes, never got my money back despite numerous requests.
It is a scam.

I have had a horrible experience with this company. I purchased a grounding sheet for $140 Nov 16, 2024 and after about ten days, decided to return it. My husband felt it made his sleep worse, and I noticed no difference. I contacted the company by email Dec 4, 2024. They informed me that I had to return it to Germany. I spent $43 with UPS to have it ship with tracking to the address they gave, and emailed them the tracking number Dec. 29th, 2024. I received several calls over the next few weeks from UPS international stating that they would not accept the package. I called the company several times and informed them, as well as gave them the phone number UPS gave me for them to call. Feb 28, 2025, I received the sheet back from UPS. They said it was never accepted by Grounding Official. I emailed the company that day and they apologized and said they would process a refund.
I have emailed them at least 9 times over the last months, and still no refund. They always send back a message saying they are sorry for the delay, they will escalate the case. There is no way anything is being escalated, about nine months later. This company is dishonest and I would recommend you stay away from them. This is probably the worst customer service I have ever experienced.
Edit- I will email you the tracking information and other information you requested. The order number was #149137. If I receive the refund as you stated, I will update my review and change my rating.

Place order #172915 on September 27/25 at 8:56 a.m. after seeing a post on Facebook. Liked that there was a 90 day money back guarantee so ordered 3. After placing order, I started checking out the reviews online. Should have done that first I know. Found out that even though they were sent from the United States, returns had to be sent to Germany and that the cost to return was more than the sheets. Immediately contacted support to cancel my order. Recieved a response on the same day as ordered, that they would try to cancel my order. Next day received an email verifying that my order was canceled and my credit card would be refunded the $250.06 canadian. Perfect right? Not. After many excuses from " Unexpected system problems to waiting on their Management team for their final response, Still no refund. Went to Trust Pilot to read reviews and what do you know. Same Temp plate responses being recieved by others. Sent a final email to them on October 22/25 asking why the inconsistencies to my refund. Advised them of going to my Credit card company and advising them of this fraud. So that is the only way to get your refund I'm guessing. STAY AWAY FROM THIS COMPANY PLEASE

Love my grounding sheet and mat. I try to stay grounded as much as possible at home. 8-9 hours when i sleep and rest of the time with my mat. Cooking dinner on mat, watching tv on mat so yes as much as possible and love every second of it.

My experience with the customer service of Grounding Official has been horrible! Trusting their marketing promise for delivery within Europe taking 2-4 days I ordered the fitted sheet. Today is day 20 after I have ordered and paid for the product and it still has not arrived. I enquired numerous times via email. I do not get clear answers regarding the date of delivery but general jargon that seems to be generated by AI. My issue is not addressed and I do feel taken seriously. I requested my issue to be escalated to senior level of staff with no luck. This company seems very dodgy and I prefer if I could get my money back as I have lost all trust in their quality and integrity. Do NOT buy from them!

I find I sleep better at night. It took a while but it is great for me. About two weeks. I put a sheet over top of the grounding sheet and it works well. Thank you.