Housekeep Reviews 12,959

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the easy booking process and user-friendly app, which allows them to schedule services and manage their preferences. Many consumers highlight the punctuality and friendliness of the staff, as well as their thoroughness and attention to detail during the cleaning sessions. People also value the reliability of the service, with consistent performance and clear communication. Consumers express satisfaction with the overall service, emphasizing the professionalism and efficiency of the cleaners. The ability to have the same cleaner for recurring appointments is also appreciated, as it ensures familiarity and personalized service. The company's responsiveness and helpfulness in resolving issues are also mentioned positively.

Based on these reviews

Rated 5 out of 5 stars
Invited

I just wanted to share how impressed I was with Adeola today. She was absolutely brilliant from start to finish. Her cleaning was incredibly thorough and detailed, and she took real pride in every par... See more

Company replied

Rated 5 out of 5 stars

Easy to book. You can add extras for each individual booking. Once you get a keeper assigned to your first booking, it stays for the future which is good as keeper already knows where everything is.

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Rated 5 out of 5 stars
Invited

Naima did an excellent job. She was professional, efficient, and very thorough. The place looks spotless, and she was also very pleasant to work with. Thank you so much for the great service.

Company replied

Rated 5 out of 5 stars

We have used Housekeep for top-up cleans at various times over the past 5 years. Their cleaners are always punctual, polite and good at cleaning our house, even when we've managed to forget about the... See more

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Rated 4 out of 5 stars
Invited

The first cleaner that I booked was not reliable. She said she overslept, so we rescheduled. Then, she didn't show for that either, saying she was ill. If someone is genuinely ill, I have sympathy, bu... See more

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Rated 4 out of 5 stars
Invited

Cleanings expensive in comparison to hiring cleanings private. The sleeves no availability to offer tips which is asked if you’d like to after you’ve paid for £41 for two hour cleaning? I think th... See more

Rated 3 out of 5 stars

We had two really good experiences, one really bad experience. The cleaner that we booked had informed us ahead that he would send somebody else instead. Fine by us, but when we arrived home when fin... See more

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Rated 5 out of 5 stars

Outstanding service: I've had three regular weekly cleaners through Housekeep, all of whom have been really good. I also like that if they're away (looking after their kids or on holiday or whatever),... See more

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Rated 5 out of 5 stars

Housekeeper truly trustable app. Its very handy. I can choose my own times and areas to work. I can decide when can go on holiday or just take day offs. Stuff always helps immediately when I need a... See more

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Rated 5 out of 5 stars
Invited

Easy to book and you get a quote right away instead of people calling you seven times a day with offers. Price was reasonable as well. Clean itself was super thorough, they cleaned for five hours stra... See more

Rated 5 out of 5 stars
Invited

Cleaner came on time, he was polite, discreet and did a great job. Very pleased with a fresh clean house. Would definitely recommend!

Company replied

Rated 5 out of 5 stars

Housekeep is a very reliable and supportive company to work with. The team are always friendly, warm and quick to sort out any issues. The app is simple and easy to use, and I really appreciate that I... See more

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Rated 5 out of 5 stars

Zorka arrived on time. And went on with the job thoroughly completing it in time. The housekeeping app is amazing. No frills. Lets me organise my housekeeping so I can get on with other work.

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Rated 5 out of 5 stars
Invited

Really good, easy service. We needed a cleaner desperately after our old one had to leave the country urgently to attend to a family emergency, so it was a god send for us

Company replied

Rated 4 out of 5 stars
Invited

I found the interface to be a little clunky and unintuitive; it took me a while to figure out how works: like what happens when a cleaner can't make the booking, or how to get the days I wanted when I... See more

Rated 5 out of 5 stars

The company has a great culture, with friendly service from top down. After an issue with one experience, they made sure that it was rectified and tried to make me feel like I still got the good value... See more

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Rated 5 out of 5 stars

Our cleaner showed up on time and did a great job getting the house cleaned. I appreciated some of the finer details in the clean like emptying the dishwasher and changing bedding without being asked.... See more

Rated 5 out of 5 stars

A great clean after builders were in and everything was covered in sawdust. The cleaners made it sparkling and brought order to the chaos just when we needed it, the day before moving in. Thank you!

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Rated 5 out of 5 stars

I used housekeep for a one-off clean after having some building work done and they were brilliant. The cleaners arrived on time and did a much better job than I would have done for a very reasonable p... See more

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Rated 5 out of 5 stars

Our housekeeper,Hashim arrived on time, was fast and thorough, and went above and beyond. The app is very user friendly and it's simple to book, pay, and have a regular cleaner cover on your preferred... See more

Rated 5 out of 5 stars

Great company to work for. Very professional in their approach to staff. Always paid promptly and they are very quick to respond if I need assistance in any matter. Very satisfied worker indeed.

Company replied

Rated 5 out of 5 stars

I’ve rated Housekeep a 5 star because they are very respectful with their staff, Housekeep treats everyone fairly. They’re are very understanding and are willing to listen whenever there is a problem.... See more

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Rated 5 out of 5 stars

I have been working for Housekeep as a cleaner for years, and I state Housekeep is the best Cleaning Company to work for, the help provide by rhe staff and the quality of the customer are outstanding... See more

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Rated 5 out of 5 stars

Great cleaners! They do what they're supposed to at a reasonable price. Always happy with the standard and they communicate well if there's going to be any changes, highly recommended!

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Rated 5 out of 5 stars
Invited

Glen was super friendly and polite, and he did an incredible job at cleaning our oven - it was sparkling in under 2 hours! Would thoroughly recommend ☺️

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Rated 5 out of 5 stars
Invited

Simone was just amazing! she made us feel confident and comfortable and she just knew what she was doing. it was also so easy to get everything done on the website and navigate through the process!

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Rated 5 out of 5 stars
Invited

Keep you updated on any changes, really happy with the easy use of making contact with your cleaner to know exactly when they are arriving.

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Rated 5 out of 5 stars
Invited

Great experience! I like the interface, its very user friendly and specific. The cleaner has been very punctual, efficient and friendly. I needed some specifics and messaged customer service. They... See more

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Rated 5 out of 5 stars

Highly rated. Best cleaning management service. Very professional and fully active on support to adjust bookings. Worth the cost for the flexibility they provide 👍

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Rated 5 out of 5 stars

Nicole and Marius did a thorough job cleaning, it looks like new. Came on time, very friendly and hard working , but most importantly did a great job!

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Rated 5 out of 5 stars
Invited

Absolutely amazing service - he was the best cleaner ever. What a thorough job done before we had to move out. Very impressed.

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Rated 5 out of 5 stars
Invited

Ajumi was excellent and really helped me, I would definitely recommend and look forward to seeing her again

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Rated 5 out of 5 stars
Invited

Jenna did an excellent job, and it was very convenient being able to book at short notice

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Rated 5 out of 5 stars
Invited

Great experience with a one off clean with Aleigha and I look forward to using the other services soon too!

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Rated 5 out of 5 stars
Invited

Agnes was a delightful cleaner. She was polite and got the job done!

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Rated 5 out of 5 stars
Invited

My cleaner Simona is fantastic. Professional, reliable and always thorough. We can communicate via the app and when needed I can easily skip or reschedule

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Rated 5 out of 5 stars
Invited

Quick and efficient cleaning. My carpets look like new again. Thank you.

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Rated 5 out of 5 stars
Invited

Great app, easy to find availability, pleasure to deal with

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Rated 5 out of 5 stars

The best app ever, good service! and excellent cleaners.

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Rated 5 out of 5 stars
Invited

Very pleased with the cleaner that was sent to my home . Would use housekeep again

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Rated 5 out of 5 stars

I have used housekeep quite a few times and have had exceptional service every time. The regular cleans are great and just get the bits done I don’t have time to do myself as often as I like. The end... See more

Rated 5 out of 5 stars
Invited

Alina and her team did an amazing job!! A booked an End of tenancy cleaning, they arrived perfectly on time (even 15mins earlier), they were very kind and the flat looked much better than when I first... See more

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Company details

  1. Cleaning Service
  2. Cleaners
  3. Electrician
  4. Handyman
  5. House Cleaning Service
  6. Plumber

About Housekeep

Written by the company

Brillant local cleaners and tradespeople
Vetted and background checked. 5* service. Managed in-app or online. This is Housework that works.

How does Housekeep work?
1. Match: Just enter your postcode. We’ll pair you with the best local professional and give you a price.
2. Manage: Customise, schedule and confirm your booking - for whenever suits you. You’re in full control.
3. Marvel... at a job well done & your lack of stress. Plus there’s no hassle with cash - we’ll bill your card.

What do you get with Housekeep?
Whether you want a weekly home clean, or some help with the gardening - we go above and beyond to set a new standard for thorough and thoughtful service. With us, you don’t just get quality service – you get Housekeep quality service.

How is Housekeep different?
It’s safer, smarter, simpler. We go out of our way to make the whole process as seamless as possible – so you can transform your home without lifting a finger.

Why should you choose Housekeep?
No calendar mix ups. No hassle with cash. No stress - and no mess. Just an easy experience, super responsive customer support and a squad of experienced, vetted professionals. This is housework that works.

What about the professionals?
All our professional cleaners & tradespeople are tried and trusted, with at least 6 months’ experience. We interview every professional and do an 8-step background check. We collect reviews and feedback from every booking to ensure 5* quality. And we support professionals 7 days a week, help them find more work, and spend less time travelling between jobs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 93% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Total fail

Total fail. The job was to swap a Nest Thermostat for a tado thermostat. Having explained the job in advance and requested an electrician, he came fitted it and left suggesting it would work fine. It doesn't work as it's not communicating with the boiler. Housekeep say I also need a gas enginneer (another 100 quid) to finish the job. TOTAL SCAMMERS. I have a few issues 1) why did the engineer say it was 'good to go' 2) if I needed a gas engineer, why didn't they tell me that in advance as they knew the nature of the job TOTAL SCAMMERS. It's like sending farmer to build a house.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Stephen

Stephen, our cleaner was amazing!!! Very thorough clean and extremely friendly. Easy to use app and kept me in direct communication with Stephen so if he had any issues whilst we were out he could get in touch with us.

Couldn’t reccomend Stephen enough!

10 December 2025
Rated 5 out of 5 stars
Invited

great service

great service

10 December 2025
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Reply from Housekeep

Hi James

Thank you so much for your review. We are really glad to hear you had a great experience with the service. If you ever need anything, we are here to help.

Rated 5 out of 5 stars
Invited

So kind

So kind! Made my day x

9 December 2025
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Reply from Housekeep

Hi Lucia

Thank you so much for your lovely review. We are so pleased to hear the service made your day. If you ever need anything at all, we are always here to help.

Rated 5 out of 5 stars

Reliable and trustworthy

All fine and appreciated

9 December 2025
Housekeep logo

Reply from Housekeep

Hi Lisa

Thank you so much for your kind review. We are really glad to hear that you found the service reliable and trustworthy.

Rated 5 out of 5 stars
Invited

Really great service and not too…

Really great service and not too expensive, my helper was hardworking 🩷

9 December 2025
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Reply from Housekeep

Hi Tris

Thank you so much for your lovely review. It is great to hear that you found the service really great and good value, and we are so pleased your Housekeeper was hardworking.

Rated 5 out of 5 stars
Invited

Efficient service

Efficient service. Housekeeper Claire is efficient, neat and clean. She listens to requests carefully and does the job with care and attention to detail.

9 December 2025
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Reply from Housekeep

Hi Sharon

Thank you so much for your kind review. It is wonderful to hear that your Housekeeper has been efficient, neat and attentive during your cleans. We are so pleased she listens carefully to your requests and delivers everything with great care and attention to detail. If there is ever anything more we can do to support you, we are always here to help.

Rated 5 out of 5 stars
Invited

Easy to book

Easy to book, easy to use, variaty of choice. Short waiting time for appointment.
Great service

9 December 2025
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Reply from Housekeep

Hi Judy

Thank you so much for your kind review. We are really glad to hear you found Housekeep easy to book and use, with plenty of choice and a quick turnaround for appointments. It is great to know the service has been working well for you. If you ever need support with anything in your home, we are always here to help.

Rated 5 out of 5 stars
Invited

Excellent and professional cleaners

They came within the time they said, went through the booking before starting, did a thorough job, then rang before they left and we went through via video everything which was done

8 December 2025
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Reply from Housekeep

Hi Shiromani

Thank you so much for your kind review. We are really pleased to hear that your end of tenancy clean went so smoothly. It is great to know the team arrived on time, walked you through the booking, carried out a thorough clean, and even completed a video handover before leaving. We are delighted the service met your expectations and made the move out process a little easier.

If you ever need help with anything else around your home, we are always here to assist.

Rated 5 out of 5 stars
Invited

Amazing experience

Great service from Luiza

8 December 2025
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Reply from Housekeep

Hi Maria

Thank you so much for your lovely review. It is wonderful to hear you had such an amazing experience and that your Housekeeper provided great service. We are really glad everything went so well.

If you ever need anything else around the home, we are always here to help.

Rated 5 out of 5 stars
Invited

Easy to book a cleaner on line.

Easy to book a cleaner on line.
Matched me with a great cleaner.
Very happy

8 December 2025
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Reply from Housekeep

Hi Billing

Thank you so much for your kind review. We are so pleased to hear that booking online was nice and easy and that we matched you with a great Housekeeper. It is wonderful to know you are very happy with the service.

If you ever need anything else around the home, we are always here to help.

Rated 5 out of 5 stars
Invited

Excellent

Excellent, very good cleaner

8 December 2025
Housekeep logo

Reply from Housekeep

Hi Karina

Thank you so much for your kind review. It is great to hear that you have been matched with a very good Housekeeper and that everything has been going well.

If you ever need anything else around the home, we are always here to help.

Rated 5 out of 5 stars
Invited

Found a cleaner at the last minute who…

Found a cleaner at the last minute who was lovely, polite and thorough! Thank you!

5 December 2025
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Reply from Housekeep

Hi Martha

Thank you so much for your kind review. We are really pleased we could find a lovely and thorough Housekeeper for you at the last minute.

If you ever need anything else around the home, we are always here to help.

Rated 5 out of 5 stars

Great service

Great service

7 December 2025
Housekeep logo

Reply from Housekeep

Hi

Thank you so much for your kind review. We are really glad to hear you received great service and that everything went smoothly for you.

If you ever need anything at all, we are here 7 days per week to help.

Rated 5 out of 5 stars
Invited

Excellent Housekeeping service

Housekeep has helped me to tidy my house. This is the first time I took their services. Appreciate the staff who came in to do the job, she did her job really well.

7 December 2025
Housekeep logo

Reply from Housekeep

Hi Liza

Thank you so much for your lovely review. We are delighted to hear that your first experience with Housekeep went so well and that your Housekeeper did such a great job tidying your home.

If you ever need any support at all, we are here 7 days per week to help.

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