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Kitchendaily Reviews 2,496

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TrustScore 4.5 out of 5

4.6

Meal Delivery
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Company details

  1. Meal Delivery
  2. Food Products Supplier
  3. Online Food Ordering Service

About Kitchendaily

Written by the company

Kitchendaily – N°1 en France des abonnements des repas livrés à domicile ! C'est une solution idéale pour les personnes qui souhaitent manger mieux et le même temps maintenir une alimentation équilibrée et variée au quotidien. Le concept est simple : choisissez le nombre de repas que vous souhaitez recevoir chaque semaine, sélectionnez vos plats préférés parmi une sélection de 24 plats déjà préparés pour vous, qui changent chaque semaine, et en 48 à 72 heures, vos repas sont livrés directement chez vous. Il ne vous reste plus qu'à les réchauffer au micro-ondes pendant 2 minutes et le tour est joué ! Vous souhaitez faciliter votre quotidien tout en dégustant des petits plats savoureux et équilibrés ? Ayez le réflexe Kitchendaily ! Actuellement nous vous offrons -30% sur votre 1ère livraison avec le code KITCHEN30.

Mangez mieux et gagnez du temps !

Written by the company

Frais
Chez nous, tous nos plats sont préparés à partir d'ingrédients frais et de qualité. Nous utilisons de la viande française, de la volaille élevée en plein air nourrie sans OGM, ainsi que des produits de la pêche durable et française (à l'exception des saumons et des crevettes). Vous pouvez être sûr(e) que nos ingrédients sont à la fois sains et savoureux !
Naturel
Chez Kitchendaily, nous n'utilisons que des ingrédients 100% naturels, et nous évitons les additifs, conservateurs, colorants et arômes artificiels dans nos plats.
Comme à la maison
Nos plats sont préparés à la main par nos équipes de cuisine pour préserver les saveurs authentiques de chaque ingrédient, exactement comme à la maison !
Equilibré
Avec le bon ratio de protéines à 20%, glucides à 45% et lipides à 35% sur l’ensemble de la semaine, certifié et validé par nos diététiciennes diplômées !
Livraison Express
Vous recevez vos plats à domicile, en camion réfrigéré, entre 48 et 72h après le passage de votre commande.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot
Rated 1 out of 5 stars

This website is a scam

This website is a scam. It will auto-order random stuffs you did not choose every week and charge you.
Stay away.

6 September 2025
Unprompted review
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Reply from Kitchendaily

Dear Customer,
We are very sorry to read about your experience and fully understand your frustration. Please be assured that our service should never place or charge orders without your consent.
To help us resolve this quickly:
Could you please provide us with your account email or order number (via private Trustpilot message])?
We will immediately review your account, cancel any unwanted orders, and ensure that no further charges are made.
If necessary, we will also arrange a refund for any orders you did not authorize.
Your trust is very important to us, and we sincerely apologize for the inconvenience caused. We will do everything possible to make this right.
Kind regards,
The KitchenDaily Team

Rated 1 out of 5 stars

Kitchen daily missed our delivery which…

Kitchen daily missed our delivery which we ordered due to having a newborn baby at home and save us cooking, then due to the inconvenience they offered us meals to be re delivered, if we removed our negative review, which we did but never received our extra meals… so I’m reposting! Shocking company

9 August 2025
Unprompted review
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Reply from Kitchendaily

Dear Customer,
We are truly sorry for the bad experience you had with your delivery and for the way your situation was handled.
It is absolutely not acceptable that the promised meals were not delivered afterwards. This is not the standard of service we want to provide. We sincerely apologize for the inconvenience caused.

Rated 1 out of 5 stars

Their communication is terrible

Their communication is terrible. They take money out of your account without delivering anything. I can not comment on the quality of food as I have never received a single meal.

17 June 2025
Unprompted review
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Reply from Kitchendaily

Bonjour,
Nous sommes sincèrement désolés d’apprendre que votre expérience avec KitchenDaily n’a pas été à la hauteur de vos attentes. Veuillez accepter toutes nos excuses pour ce manque de communication et pour le prélèvement sans livraison de repas.
Il est inacceptable que vous n’ayez reçu aucun repas, et nous comprenons parfaitement votre frustration. Nous souhaitons résoudre cette situation au plus vite. Pouvez-vous s’il vous plaît vos coordonnées via la messagerie Trustpilot afin que notre responsable qualité puisse prendre en charge votre situation et vous proposer différentes solutions.
Cordialement,
L'équipe KitchenDaily

Rated 2 out of 5 stars

Don't rely on Kitchen Daily if you are disabled

Update below the original complaint

I have had an on again, off again subscription with Kitchen Daily for a few years. I am disabled and have a number of health issues, so having meals delivered to my door is a really useful thing, and so even when I have had a bad experience, I have given them another chance as the meals are generally quite tasty and are easy to reheat on bad days. But their customer service is atrocious. Again, due to the disabilities, I cannot use the phone, but again and again they insist on phone calls even when I have stipulated I need to communicate by email only. There have also been occasions when deliveries bore no resemblance to the order I had placed, and with food allergies this can be a real issue, and trying to get refunds etc has been like pulling teeth. I want to be kinder. There aren't many options out there that deliver to me where I live, and some of the meals are absolutely delicious but I am tired of being treated so badly.

*Update: Your reply asks me to reply to this email with details of how to contact me, but it isn't an email, and so I couldn't reply with more than my contact details. Email is the only way to contact me. Hopefully you have those details now. I just want to cancel my subscription.

**Further Update. I have changed my review from 1 star to 2, as the assistance I received from Ghada after posting this review has been excellent and I am extremely grateful for Ghada's input and the outcome reached. It is, however, a shame that in order to get the kind of customer service expected of a company with a really good product that I had to leave a bad review in the first place. Everyone should be able to contact a company in whatever manner they prefer in this day and age, and be able to receive a full customer service experience. It should not be limited just to those able to use a phone.

28 April 2025
Unprompted review
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Reply from Kitchendaily

Bonjour,
Thank you for taking the time to share your experience with Kitchen Daily. We truly appreciate your honesty and the trust you’ve continued to place in us over the years, despite the difficulties you've encountered.
We are sincerely sorry to hear that our service has fallen short of your expectations, especially regarding accessibility and customer support. Your feedback about the challenges you've faced — particularly the insistence on phone communication despite your clearly expressed needs — is deeply concerning.
We also want to apologize for the delivery errors and the difficulties you've had in resolving them.If you are open to it, we would appreciate the opportunity to make this right for you. Please reply to this email with your preferred contact details and a convenient time for our support team to follow up with you — strictly by email, as requested.
Best regards,
Customer experience Team

Rated 5 out of 5 stars

Great Service from Customer Service

We had a few problems, and Siwar from customer service sorted them out for us.

10 March 2025
Unprompted review
Kitchendaily logo

Reply from Kitchendaily

Bonjour,
Nous sommes vraiment désolés d’apprendre ce qu’il s’est passé avec votre commande. Recevoir seulement deux boîtes sur quatre est inacceptable, et nous comprenons parfaitement votre mécontentement, d’autant plus si une tentative de facturation a suivi.
Ce n’est absolument pas l’expérience que nous souhaitons offrir à nos clients. Nous allons faire le nécessaire pour éclaircir cette situation au plus vite. Pourriez vous svp nous laisser vos coordonnées via la messagerie Trustpilot afin que l'un de nos responsables qualité puisse vous contacter ?
Restant à votre disposition,
Cordialement,
L'équipe KitchenDaily

Rated 5 out of 5 stars

Délicieux plats préparées

Délicieux plats préparées , pour un rééquilibrage alimentaire parfait pour moi! Rapide, simple à réchauffer au micro onde ou four traditionnel. Manger sainement devient un plaisir.

18 March 2025
Unprompted review
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Reply from Kitchendaily

Bonjour,
Merci pour votre retour ! Nous sommes ravis que nos plats vous aident à trouver l’équilibre alimentaire tout en vous régalant. C’est vrai que la simplicité et la rapidité de préparation sont de vrais atouts pour un quotidien plus sain.
À très bientôt pour d'autres moments gourmands et équilibrés !

Rated 1 out of 5 stars

Always missing plats and there are…

Always missing plats and there are never an automatic reimbursement, send at least 8 mails and called 5 times ant there is never a reimbursement. This is SCAM!
Don't know where do the positive come from.

17 January 2025
Unprompted review
Kitchendaily logo

Reply from Kitchendaily

Dear Customer,
We are really sorry to hear about your experience, and we can understand your frustration. Missing items and the lack of a quick resolution are not the standards we strive for, and we deeply regret any inconvenience this has caused you.
We encourage you to contact our customer service team once more and ensure they have all the necessary information to process your reimbursement. If you’d like, we can help you by forwarding your issue to the relevant department for immediate attention. Your satisfaction is important to us, and we’d love to resolve this as quickly as possible.
Regards,
Customer Team

Rated 1 out of 5 stars

My experience was a disaster

My experience was a disaster , i got engaged for 4 weeks ( what if I don’t like the first week ?)
I did not like meals , it s a shame , I think frozen meals can be better
And only 300 g per meal ( I think it s more 200g and 100 sauce )
I tried to contact customer service ( ok they are good :-) here the one star )
But I won’t order again this company based on marketing ( because the owner is a good chef )

21 November 2024
Unprompted review
Kitchendaily logo

Reply from Kitchendaily

Bonjour,
I'm sorry to hear about your disappointing experience. It's important to us that customers enjoy their meals and feel satisfied with their service. Your feedback regarding portion sizes and meal preferences is valuable, and we take your concerns seriously.
While we're glad to know that our customer service was able to assist you, we deeply regret that the overall experience did not meet your expectations. We are committed to improving and ensuring that future customers have a better experience.
Our Customer service will contact you shortly.
Best regards,
Kitchendaily Team

Rated 2 out of 5 stars

A Mess

I have orderd for 6weeks.
The first week, one meal was missing, arrived on time.
The second week, was late for 4 days.
The third-forth week, arrived on time.
The fifth week, was late for one day.
The sixth week, was late for 4 days and 5 meals were incorrect.
I am tired keeping calling the hotline to help me.

1 June 2024
Unprompted review
Kitchendaily logo

Reply from Kitchendaily

Madame,
We sincerely apologize for the ongoing issues you've encountered with your KitchenDaily orders over the past 6 weeks. Your detailed feedback is invaluable, and we take your concerns very seriously.
Please call our customer service and ask for Frederic.
Best regards,
Kitchendaily Team

Rated 5 out of 5 stars
Verified

Service client au top

16 January 2024
Kitchendaily logo

Reply from Kitchendaily

Monsieur,
Nous vous remercions sincèrement pour vos mots positifs sur notre service client. Nous sommes ravis d'apprendre que vous le trouvez au top ! Chez Kitchendaily, la satisfaction de nos clients est notre priorité, et nous mettons tout en œuvre pour offrir un service réactif et de qualité.
Excellente journée !

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