Mondialrelay Reviews 124

I use Vinted a lot – together with my friends and my husband – and we are all running into the same issues with Mondial Relay. Parcels simply never arrive, many show no movement at all from day one. Everyone I know has at least one or more packages that are lost in their system.

On top of that, pickup points in Amsterdam have almost completely disappeared. Where I used to have four nearby, I now have to travel 30 minutes across the city just to collect a parcel. Completely impractical.

Customer service is useless: Mondial Relay (and Vinted, by extension) are almost impossible to reach. If you do get an answer, it’s just a meaningless chatbot reply telling you to “wait a few more weeks.” That is not customer service, it’s driving customers away.

At this point Mondial Relay is absolutely not reliable.

Cheaters! They stole / lost very expensive package and every week i call them i have to wait another week. Today after two weeks i have to wait another two weeks. They have any informations about package/ dont know where package can be. " investigation " is normalny 5 days. I have to wait another 14 days. Cheaters!!!! Not recomend

1 star is too much.
Ordered a dress with ASOS to be delivered at pick up point.
Box could not be picked up on time for personal reasons.
Pick up point didn't return the pckage and marked it as delivered.

ASOS and Mondial relay both not accountable. No proof the package was picked it up and way past the return time frame now. DELIVERED TO WHO?

Not reachable thought the phone, a disc keeps repeting my order number and asks to confirm. Shameful.

It’s a joke. First takes them over two weeks to ship and they end up delivering to the wrong point “close” to the the one I selected - it’s 1h in public transport one way or 2h walk. I’m sorry for not being willing to Uber to pick the parcel. my rerouting request have been ghosted. Unfortunately I will not be travelling two hours to the middle of nowhere to pick it, so I guess I will now wait another two weeks to process the refund. Anyway, Not the first time it happened with this service. It seems - the drivers just drop it all in one location as they see fit and customer service is just ghosting you.

Impossibly Inefficient
They get two stars because in most instances your parcel will eventually arrive. Most instances. Eventually. Just like cut-rate logistics companies like the abysmal Homerr, Mondial are the slowest, most inefficient, most vexingly vacant shipping companies in Europe. They are preposterously slow. My latest example (out of at least 10 bad examples); I have a parcel that was shipped from Italy on 26 Feb that has currently been sitting in their Dutch sorting facility for the past 8 days. Unacceptable, but not a surprise. It's always like this. One time they delivered my parcel to a pick up point 40 minutes away and it took a week dealing with their poor customer service people to get it to my city. This is just a bad and largely useless company that should be embarrassed at their inefficiency and inability to improve.

I have been waiting for my package 33491018 for more than 30 days and there has been an investigation only to always be extended, have no results and my package is not delivered. Every time I call they tell me I have to wait and that a lot of people are having the same problem and that I just have to wait! Ah come on!!!!!!!!!!

I’d give this company 0 star if I could. Parcels delivered to wrong pick up points far away when there are plenty pick up points nearby. Impossible to reach CS by phone or emails. Sent numerous emails stating that it will be responded in 2-5 days but they never did. Utterly garbage service/company.

Took ages to deliver and then promtly delivered to the wrong pick-up point on the other side of the city. Absolutely useless company.

Horrible experience. They have delivered my parcel to another location very far from my home. I incurred in costs and time for going to that other location which I didn’t even pick up, and they are say they’re not responsible. The company didn’t offer any compensation and just gave unprofessional/mediocre answers. Pathetic!

Horrible experience! Lost packages after a month! local and international shipping!
NO COMPENSATION! no reply by email, phone or fb!
THEY SIMPLY DO NOT F***KING CARE!
AVOID THEM AT ALL COSTS

Not only is my order late, but Mondial refuses to answer my calls. When they pick up and I say hello, they immediately cut the call. What kind of customer service is this?
I am entirely okay with my parcel coming late, if they at least have the courtesy to inform me when it will be coming, and where it is.

Really really slow seems to get stuck at every point sometimes for a week

I had use it twice. internationally, with VINTED.
There were the expected delays due to the pandemic, other than that no issues.