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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Consumers appreciate the convenience and simplicity of the service, particularly the locker system, which allows for 24/7 pickup. People highlight the speed and efficiency of deliveries, with many receiving their items on time and in good condition. The text updates and notifications about shipment progress, including text messages with pickup codes, are well-received by reviewers. Customers also value the friendly and helpful staff at the relay points, noting their excellent service. However, some consumers have reported issues with deliveries being rerouted to different pickup locations without notice. While the service is generally considered good and fast, some reviewers have experienced delays and express a desire for clearer communication.

Based on these reviews

Rated 4 out of 5 stars
Verified

I send a lot of parcels through Mondial Relay. Overall the work is fast and good. However, I would like more compensation for lost or undelivered parcels. Also something could be improved with the... See more

Rated 4 out of 5 stars
Verified

Le service mondial relay est au top ! Par contre les commercants chez qui on retire ou on depose lez colis sont trez inegaux .. il faidrait egalemét leur attribuer une note !

Rated 4 out of 5 stars
Verified

I had 4 packages that were all to be sent to the same pickup point. However, one package went to a different pickup point in a separate village probably because it could not fit into an available loc... See more

Rated 4 out of 5 stars
Verified

Can be annoying when they deliever a package at a completely different pick up spot with NO NOTICE. But it happens rarely and overall the service is satisfying

Rated 3 out of 5 stars
Verified

timely, BUT: parcels land in points that are closed often (not scheduled, just „closed due to computer problem” or „closed due to doctors appointment”….have to go there few times and waste time. OR fo... See more

Rated 5 out of 5 stars
Verified

Retrait facile & rapide : places de parking pour se garer juste devant la station essence, on peut faire son plein d’essence en même temps ou acheter diverses choses utiles dans la boutique

Rated 5 out of 5 stars
Verified

good service all around. reasonable prices to send stuff too. but I guess it also really depends on where you are located in general, the density of population etc. Overall, very satisfied (from where... See more

Rated 5 out of 5 stars
Verified

Le point de retrait Mondial Relay est la boutique le CBD FRANCAIS à MARIGNANE (13). Il y a un accueil parfait, chaleureux, aucune attente, le colis est toujours trouvé sans aucune recherche fastidieus... See more

Rated 5 out of 5 stars
Verified

Les relais locker sont une excellente solution. Pratique on y va jour comme nuit, peu de queue à faire. Merci d'avoir développé le concept.

Rated 5 out of 5 stars
Verified

My delivery was first handled by FedEx and they didn’t deliver it when they said they would. Also, it took two extra days for it to arrive at the relay point, but the relay pickup store was very nice... See more

Rated 5 out of 5 stars
Verified

I am loving the buying experience on Vestiare - they have your back in case of faulty or damaged préloved items, they are totally on top of the delivery process and the platform has to be the best in... See more

Rated 5 out of 5 stars
Verified

Emails are always sent to let us know the shipment’s progress as well as text messages when the item has arrived at the collection point. We can also usually track the progress during the day. Rare... See more

Rated 5 out of 5 stars
Verified

Le point relais du four à pizza à saint just Lyon 5 est incroyable !! L’accueil est fabuleux et les colis toujours remis avec le sourire.

Rated 5 out of 5 stars
Verified

Excellente Prestation de Mondial Relay pour Amazon au Point Relais le Fumoir de la Régence à Bordeaux. Très Bon Suivi Internet et au Piint Relais. Bravo, et Merci!!!

Rated 5 out of 5 stars
Verified

Shoutout to Mondial Raleigh for their always fast delivery! I even receive appliances in perfect condition, with well-done packaging. I’ve never had any issues with their service, and I’m really i... See more

Rated 5 out of 5 stars
Verified

Idéal ! Pas de problème d'horaires, on peut retirer ses colis 24 heures sur 24 et même week-end ou jour férié. Pas de file d'attente, on se rend au locker, on tape son code et on prend son colis. La s... See more

Rated 5 out of 5 stars
Verified

V.v. good communication. Seller sent a 40 cm live plant with great packaging so it arrived in perfect condition. Unfortunately I have Seen drivers through packagés from their trucks on to the ground.... See more

Rated 5 out of 5 stars
Verified

I use the service all the time. Whether it is at a point relay or at home, it works fine. Always within the timeframe and packages in good condition.

Rated 5 out of 5 stars
Verified

Impression etiquette au pressing👍. Reduction à 0.99 eurossur le bon coin. 👌 Pourquoi n y a t il pas cette même reduction sur Vinted?🙏

Rated 5 out of 5 stars
Verified

I love the safety of being able to open the doors without standing in the dark by myself when collecting the parcels. I can leave my car running, pull up close to the machine, open the door from insid... See more

Rated 5 out of 5 stars
Verified

Le point relay de l’Intermarché de saint Lye est parfait. Il y a tous les services disponibles sur ce magasin. Merci bien

Rated 5 out of 5 stars
Verified

Suivi de colis facile. Mise à disposition simple . Retrait en point relais à l heure que l on veut. Rien à dire de plus. Impeccable

Rated 5 out of 5 stars
Verified

le u-express de tourves est tres pratique , il y a un parking , des horaires tres etendues , et le personnel est tres sympa en plus.

Rated 5 out of 5 stars
Verified

reception colis a la date prevue ! personnel du site de reception au top! par contre transporteur ????? ya un doute! colis eventré

Rated 5 out of 5 stars
Verified

un lieu ou l'on n'attend pas , mais si c'était le cas on peut admirer le magasin plein de fleurs pour patienter

Rated 4 out of 5 stars
Verified

Point positif : accueil au lieu de retrait top Point négatif : retrait du colis dans un point relais situé à 11 km du point relais demandé

Rated 5 out of 5 stars
Verified

Rapidité des envois et mise à disposition facilitée. Retrait sans difficulté quand on veut en Lockers. Que du plus. Merci.

Rated 3 out of 5 stars
Verified

Il arrive souvent que la machine au locker ne reconnait pas le code barre où que les casiers soient pleins .

Rated 5 out of 5 stars
Verified

I like all the updates letting me know when to expect the package. Getting a text message with code for pick up makes getting the package really easy. Overall excellent service!

Rated 5 out of 5 stars
Verified

After using Mondial Relay for years in France (where the post is terrible) I've maybe had a couple of problems, and one of those was caused by the sender, and resolved in the end.

Rated 4 out of 5 stars
Verified

I think my experience with Mondial Raily was very smooth. I received all my items on time without any stress. So yeah I'll recommend Mondial Railey to any who want to use your service. It's safe fast... See more

Rated 5 out of 5 stars
Verified

I always use the same point-relais, the Proxi in St Chef because they are so kind, helpful and just generally brilliant people. The delivery is fine, the reception when we go to collect it is wonderfu... See more

Rated 5 out of 5 stars
Verified

Information par mail exhaustive et pratique Le point relais de cash express a Samoreau: propre, sérieux, très peu d’attente

Rated 5 out of 5 stars
Verified

Rapide et point l'occurrence lidl top car dispo à tout moment ! Jamais eu de colis perdu via mondial relay

Rated 5 out of 5 stars
Verified

Super fast. But a very strange experience. I walked in and there were 5 young people standing around, but no one offered to help me. I looked at a dude who had a totally blank look on his face and I g... See more

Rated 4 out of 5 stars
Verified

Il a fallu installer l’application pour avoir le qr code donc pas normal parce que le code reçu ne fonctionnait pas

Rated 5 out of 5 stars
Verified

Casier de depot sur le parking d'un supermarché, dispo 24/24, ouverture à code donné par mail...FACILE ! merci Mondial Relay !

Rated 5 out of 5 stars
Verified

The nearest collection point is where we do a lot of our shopping, so is convenient - and easy to use. On this occasion, it also saved postage - bonus!

Rated 3 out of 5 stars

Okkkkk..... Working, cheap, but sooooooo slooooooowwwwww! It's already a week ago that i sent a parcel from Paris suburb to Spain, and, as i follow it, i can see it did not left from the main Mondi... See more

Rated 5 out of 5 stars
Verified

They are very nice and they have consideration even when it’s not time to pick up the parcel they will assist you with smile . Thank you staff of mondial relay

Rated 5 out of 5 stars
Verified

Le point relais ou je vais personnes super aimables et cpetentes quand on perd un colis merci

Rated 5 out of 5 stars
Verified

Le transport a été fait de façon optimale en temps et distance . Le personnel du relais est agréable

Rated 4 out of 5 stars

I ordered a product from Bax Music and Mondial have Relayed my product to Hermes. It is out for delivery today (one day later than advertised). Remember that people are far less likely to review... See more

Rated 4 out of 5 stars

I purchased an item on eBay from France and was horrified when I looked up the courier company to track the package because of the bad reviews... However purely on this experience as a customer via... See more

Rated 4 out of 5 stars

A very good alternative for french post and other TNT, DHL and so on. The drop off and pick up in shops around my house is very convenient and the price is ok. A pity that the delivery points ar... See more

Rated 4 out of 5 stars

To be frank, I was very worried when I came to find that my Ebay seller had chose Mondial Relay. 76% of the reviews are shocking and believe me, I read through a ton of them. Unbeknownst to me (I wa... See more

Rated 4 out of 5 stars
Verified

The service was okay. My package arrived, but the delivery took longer than expected and communication could have been clearer. Not a bad experience, but there is definitely room for improvement

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Company details

  1. Courier and Delivery Service
  2. Package locker

About Mondial Relay

Written by the company

L’application mobile Mondial Relay est votre alliée pour suivre, envoyer et retirer votre colis :

- Suivez vos colis en temps réel et soyez prévenus de leur disponibilité,

- Envoyez vos colis facilement et rapidement à vos proches,

- Trouver le Point Relais® ou Locker le plus proche de chez vous.

Téléchargez l'App Suivez vos colis

Contact info

4.2

Great

TrustScore 4 out of 5

288K reviews

5-star
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1-star

Hasn’t replied to negative reviews


Rated 1 out of 5 stars

What went wrong? Everything!

What went wrong? Everything!
I waited a whole week for my package. When I decided to reach out to them, I first tried to email — but couldn’t find any email address. Then I tried to submit a report on their website, but the system wasn’t working.
After that, I had to look up their phone number and contact customer service (they were nice, so that’s a plus — I even considered not writing this review because of them).
However, when they finally located my package after three days and it was ready to be delivered, I received an email saying that the pickup point I had chosen no longer existed.
There were no other pickup points in or near my city, so I had to travel an hour and a half to collect my package.
Very disappointing experience overall.

8 October 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Mondial relay in France is great !

Mondial relay in France is great !
i just hate the way they stoped making QR code for all the colis, now it's exclusive for the colis bought from monday relay and not through vinted or any other service.

20 November 2024
Rated 1 out of 5 stars

Stole my item

Stole my item. Even with a tracker device inside the package they refuse to deliver it and pretend it is lost.

3 October 2025
Unprompted review
Rated 4 out of 5 stars
Verified

The service was okay

The service was okay. My package arrived, but the delivery took longer than expected and communication could have been clearer. Not a bad experience, but there is definitely room for improvement

22 November 2024
Rated 1 out of 5 stars

Unable to download the Mondial Relay App on The App Store

I ordered a product online and received an email from the selle to track on Mondial Relay my delivery. However, when I clicked on the link to download the IOS app, it said “this app is not available in your country”. Apparently you can only download the French version of the app if you are on the french store.

This is a very poor choice. Customers who shop across borders should be able to track their parcels easily without having to switch app stores or jump through technical hoops. It makes the whole process unnecessarily frustrating and unprofessional for an international service.

Mondial Relay should fix this and provide a proper multilingual / multi-country app so that customers in Belgium (and elsewhere) don’t face this problem.

3 October 2025
Unprompted review
Rated 1 out of 5 stars

Grosse déception de ce site

Lorsque j'ai voulu suivre un envoi, le site m'a affiché le message suivant: "Sorry, you have been blocked. You are unable to access mondialrelay.fr". Que voulez-vous que je pense d'un site qui me refuse l'accès? Il obtient ZERO point dans mon classement.

2 October 2025
Unprompted review
Rated 1 out of 5 stars

delays delays

i dont understand what happened to their schedule....some strikes or what?
but i got delayed delivery....and it is not first time, several in a row. no deadliens met, no respect..
and my replies to the CS, what is this treatment? firs gotta learn how to listen properly to the customers!
Very inhappy about this company, they ve got long way to imrpove now!

1 October 2025
Unprompted review
Rated 1 out of 5 stars

You have to do their job for them

You have to do their job for them. When your parcel stops moving for days on end, as it almost always does, you have to waste loads of time contacting them to make them find it again. Sometimes this takes weeks. If not, they won't do anything, because they are not bothering to track parcels or identify issues.
My parcel was out for delivery last week, but of course, as always, the relay was unavailable so I had to choose another one, and now the parcel is stuck somewhere.
This happens EVERY TIME a relay isn't available.
There are suspicious 5-star reviews being left by people who, in every other review they leave, they write a long comment, but for MR they put one word, almost like they're being incentivised to do it. I don't know anyone who doesn't hate Mondial relay, and I have constant problems every time I use them (which sometimes I do because Vinted obliges it, or people don't read my instructions not to use Mondial).
This company is a total joke and the sooner they disappear the better.

30 September 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience — package dropped in another city

Terrible experience — package dropped in another city

I ordered through Vinted and selected a pickup point in Amsterdam. Mondial then informed me that the pickup point was closed and, instead of choosing another location nearby, they dropped my package in a completely different city — 25 km away.

When I called customer service, I was told they had no possibility to send the package back to Amsterdam. The advice? “Just don’t pick it up.” I pointed out that transport costs had already been paid — the agent said I could get those back from Vinted, which is simply not how it works.

But the real issue: I want my package, not just a refund. When I asked for escalation to someone who could help, I was told no, that she was “just following protocol.” If the protocol means leaving customers without their package and without help, that’s unacceptable.

Finally, when I asked for her name (which she gave very reluctantly) and the complaints email address, she cut off the call.

This is not just poor service, it’s complete lack of accountability.

22 September 2025
Unprompted review
Rated 1 out of 5 stars

The worst service and customer support

The worst service and customer support

My parcel is being late for 13 days. To my questions the only answer I got is that we cannot help.

-my parcel location has been changed 3 times and I asked them to do express delivery and I got answer we cannot do that
-I asked them to tell me the location of my parcel I will go and take it from there : the only answer I got is we cannot do that
- I asked to talk with manager they told me sorry they are working they cannot talk with you

Noone even cannot give me estimation when my parcel will be given to me.

These people are liers!!!!

25 September 2025
Unprompted review
Rated 1 out of 5 stars

Don’t deliver the parcel

If you want your parcel just traveling around country during 10 days after arriving but not be delivered to you, even though you paid extra for urgent delivery - use this goddamn service.

19 September 2025
Unprompted review
Rated 4 out of 5 stars
Verified

Good

Can be annoying when they deliever a package at a completely different pick up spot with NO NOTICE. But it happens rarely and overall the service is satisfying

20 November 2024
Rated 1 out of 5 stars

Three packages this month

Three packages this month - three lost.
status - issued for delivery and you will not hear anything more about the package.
In total, I sent four packages to this company in my lifetime. Of course, 4 lost and not delivered. The worst carrier company.

17 September 2025
Unprompted review

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