James was an excellent Sales Advisor and was able to explain the car well in a friendly way. He then negotiated fairly and was able to set out T&C’s well. When I collected the car, Keely, was professi... See more
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View the used cars, parts and servicing available from Prestige Cars Kent in Bromley, Kent.
Hewitts Road, BR6 7QR, Orpington, United Kingdom
Replied to 98% of negative reviews
Typically replies within 1 week
On the 3rd-Oct, I came for a test drive the of Volvo XC90-T8 Plugin-Hybrid, and I was quite elated with the different features, importantly the smooth drive, the power mode, the acceleration, the comfortability blended with adaptive features of the SUV.
Mr. Fraser Goodman was prompt in explaining the different aspects of the car thoroughly. Missing certain aspects of the car, when queried, Fraser was promptly responding with my questions, and booked another longer test drive on the 12th-October, to understand the missed features bit better. Patiently, he explained, and was engaging me in different discussions to boost my confidence with the state of the art machine, when I was driving. I like his attitude of benevolence, and compassion blended with professionalism in a sales person. Not many sales people have it, frankly. He even explained the platinum service plan and its advantages. Hope the service plan solve the issues promptly, as they appear in the future.
Next comes the admin aspects of the road tax, and my custom registration plate retention, and other plan details. Happily, Miss Daisy Stacey came to assist on this, with a very smiling disposition. She even patiently yearned to obtain the insurance certificate when we were striving to explain the current insurer to send the certificate in the late afternoon of Sunday (12th-Oct).
Now, I could have given a 5 star rating eagerly, only if I could have found the park assist in the car working consistently, which was working however on the 1st day of the test drive on the 3rd-Oct.
Nevertheless, this is being dealt in by the service station of Prestige Cars, when again promptly Fraser requested me to come to the premises on the 13th-October. Am very hopeful, that the service station will fix the issue very soon.
Overall, I have respect for Prestige Cars Kent staffs as a whole. Keep it up folks, and make the selling of the prestige cars even more prestigious.
Thanks,
Sushant..
(One Proud owner of Volvo XC90-T8, Plugin-Hybrid)
Friendly advice and support from Sam Sims. No hard sale tactics just good genuine customer service.
Reply from Prestige Cars Kent
I recently changed my car and had the pleasure of dealing with Joe and Keeley. From start to finish, they were professional, friendly, and genuinely made the whole process stress-free. Joe helped me find the perfect car and Keeley made sure everything behind the scenes ran perfectly, they’re such a great team!
Keeley was so patient, organised, and kind throughout, and Joe’s knowledge and easy-going approach made the experience feel relaxed and fun. It’s rare to meet people who keep everything running perfectly and make you smile at the same time, they’re both stars! 🌟
You can tell they truly care about their customers, and that makes all the difference. I’m so grateful for the smooth experience and would highly recommend asking for Joe and Keeley if you’re looking for a new car.
Reply from Prestige Cars Kent
Joe was spot on! Got the car I wanted same day and couldn't be happier.
Reply from Prestige Cars Kent
From the moment I stepped through the door at Prestige Cars Kent, I knew I was in safe hands. From Jess laying out all the groundwork for my new deal, to Daisy taking me through the necessary paperwork, it was all handled with the utmost care and attention. Nothing was forced. Nothing was rushed. It was a joy to work with them both.
I also can’t forget Harry. He was always available to speak to, and also made my journey a smooth and enjoyable one.
Thank you, Prestige Cars Kent.
Reply from Prestige Cars Kent
Fraser was not only very helpful and knowledgeable but also patient with our various questions. In terms of the handover, as we part exchanged, Daisy was helpful and efficient to speed up the overall process.
Overall a great experience and would definitely recommend Prestige to anyone wanting to buy a car
Reply from Prestige Cars Kent
Sean was absolutely fantastic from start to finish. I entrusted him with my Porsche 718 GT4 on a sale-or-return basis, and right from the outset, he was transparent, professional, and easy to deal with. He took the time to explain exactly how the process would work, what I could realistically expect in terms of price and timeframe, and kept me updated at every stage.
What really stood out was his honesty and deep market knowledge — there was no overpromising or sales talk, just straight, genuine advice that proved to be spot on. Within the timeline he set, he managed to sell the car smoothly and for the agreed figure, making the whole experience completely stress-free.
I wouldn’t hesitate to recommend Sean to anyone looking to sell their performance or specialist car. He’s trustworthy, communicative, and clearly passionate about what he does. I’ll definitely be using him again in the future.
Reply from Prestige Cars Kent
James was extremely helpful to my constant enquiries and was never pushy , unfortunately I couldn’t afford the car that I wanted but will go back when I can
Reply from Prestige Cars Kent
Just wanted to say what a good service I received from Prestige Cars Kent when I recently purchased my new car.
Special thank you to Tom in sales and Abbey at hand over, both made it a pleasant experience.
Thanks again Neale.
Reply from Prestige Cars Kent
Top lad very professional James is the man at prestige car, very friendly, professional come on management he deserves to be a manager. Also he missed his lunch just to help me! Thanks James
Reply from Prestige Cars Kent
The moment I walked in prestige cars i was welcomed by such helpful people. With no pressure at all to view the cars in my own time . After deciding on a car I was introduced to james who explained the whole process to me in a professional manner from start to finish and answered all of my questions . I can't recommend these guys highly enough if your searching for a new car .I now have a nice audi parked on my new drive . Thanks again james for all your help . Mark s
Reply from Prestige Cars Kent
James was an excellent Sales Advisor and was able to explain the car well in a friendly way. He then negotiated fairly and was able to set out T&C’s well. When I collected the car, Keely, was professional and friendly and made the process simple and efficient. Unfortunately, despite booking a viewing one day ahead, the car was dirty and unprepared when I arrived to view, so this caused delay and car had to be cleaned, hence 4 star rating.
Reply from Prestige Cars Kent
Sam was excellent in showing me my next potential car. Had great knowledge on the vehicle and similar cars in its class.
Reply from Prestige Cars Kent
We recently arranged to see a car at Prestige. James and his colleague were very professional, helpful, polite. They managed to sort everything out in one visit so we could take the Q3 home today. So thank you very much
Reply from Prestige Cars Kent
Paid twice for the same car parts at Prestige Cars Kent, paying £650 for the parts and vehicle check, and then paying again for the same parts once they were fitted. Staff admitted the error, and promised to refund it, but no refund has arrived despite many follow-ups. Very poor customer service — be cautious and always double-check your invoices!
Reply from Prestige Cars Kent
Big thanks to James for making the car buying process quick and easy! He was professional, responsive, and got everything done with a fast turnaround. Really appreciate the great service!
Reply from Prestige Cars Kent
I recently purchased a Toyota RAV4 from Prestige Cars Kent, and I couldn’t be happier with the experience. Fraser was absolutely fantastic from start to finish — professional, knowledgeable, and genuinely helpful throughout the whole process.
He made everything simple and stress-free, taking the time to answer all my questions and ensuring I felt confident about my purchase. His communication was excellent, and he went above and beyond to make sure everything ran smoothly, right through to collection day.
I’m delighted with my new RAV4 and would highly recommend Fraser and the team at Prestige Cars Kent to anyone looking for a friendly and trustworthy car-buying experience.
Reply from Prestige Cars Kent
Stress free service. Thanks to James and Abbey for their help.
Reply from Prestige Cars Kent
Upon arrival at Prestige Motors Kent I was made very welcome by Abbey and Jess who dealt with my part exchange and buying a used vehicle from their company in a very professional manner and would recommend anyone looking for a used car to visit Prestige Motors Kent.
Reply from Prestige Cars Kent
Oisin was fantastic yet again ! Shout out to jess for helping me with my paperwork and James for helping with the test drive
Reply from Prestige Cars Kent
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