Prestige Cars Kent Reviews 2,995

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high level of service and the friendly, professional staff. Consumers felt welcomed and respected, with their questions answered patiently and all concerns addressed effectively. People also appreciate the ethical and transparent approach, highlighting honesty and a lack of pressure throughout the sales process. Many reviewers specifically mentioned positive experiences with individual staff members, noting their knowledge, helpfulness, and dedication to providing excellent customer service. While opinions on the booking process are mixed, the overall sentiment towards the company remains very positive, with many customers recommending Prestige Cars Kent to friends and family.

Based on these reviews

Rated 4 out of 5 stars

James was an excellent Sales Advisor and was able to explain the car well in a friendly way. He then negotiated fairly and was able to set out T&C’s well. When I collected the car, Keely, was professi... See more

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Rated 5 out of 5 stars

I recently changed my car and had the pleasure of dealing with Joe. From start to finish he was professional, friendly, and genuinely made the whole process stress-free. He took the time to answer all... See more

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Rated 5 out of 5 stars

Fraser was not only very helpful and knowledgeable but also patient with our various questions. In terms of the handover, as we part exchanged, Daisy was helpful and efficient to speed up the overall... See more

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Rated 5 out of 5 stars

Sean was absolutely fantastic from start to finish. I entrusted him with my Porsche 718 GT4 on a sale-or-return basis, and right from the outset, he was transparent, professional, and easy to deal... See more

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Rated 5 out of 5 stars

Amazing experience this week dealing with James Kay!! Abbey Hedley, make things just as smooth in assisting getting all the relevant paperwork sorted and made the whole experience straight fo... See more

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Rated 5 out of 5 stars

Just wanted to say what a good service I received from Prestige Cars Kent when I recently purchased my new car. Special thank you to Tom in sales and Abbey at hand over, both made it a pleasant expe... See more

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Rated 5 out of 5 stars

From the moment I stepped through the door at Prestige Cars Kent, I knew I was in safe hands. From Jess laying out all the groundwork for my new deal, to Daisy taking me through the necessary paperw... See more

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Rated 5 out of 5 stars

James K sold me my new mercedes - no hard selling tactics and part exchanged old car. Only slight negative was agreed part ex price was reduced upon further inspection but overall a very good garage w... See more

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Rated 5 out of 5 stars

Top lad very professional James is the man at prestige car, very friendly, professional come on management he deserves to be a manager. Also he missed his lunch just to help me! Thanks James

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Rated 5 out of 5 stars

The moment I walked in prestige cars i was welcomed by such helpful people. With no pressure at all to view the cars in my own time . After deciding on a car I was introduced to james who explained th... See more

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Rated 5 out of 5 stars

Joe Kearnes was superb! Very consultative approach friendly and very helpful. I’ve operated in sales for over 20 years and to have such a nature consultative approach at this early stage of his ca... See more

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Rated 5 out of 5 stars

I found a car that matched what I was looking for at Prestige cars which was a bit of a commute, but well worth the visit. Having contacted Prestige cars online, Connor got in touch with me and helped... See more

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Rated 5 out of 5 stars

My husband and I recently purchased a car from Prestige Cars Kent. We couldn’t be happier with the entire experience. From the moment we walked in we were greeted warmly and made feel comfortable- no... See more

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Rated 5 out of 5 stars

Big thanks to James for making the car buying process quick and easy! He was professional, responsive, and got everything done with a fast turnaround. Really appreciate the great service!

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Rated 5 out of 5 stars

Jess was first class in her approach to myself & my wife, when we visited Prestige. She could not have been more helpful with the purchase, she has a very pleasant demeanor which made the buying proce... See more

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Rated 4 out of 5 stars

Pleasant and relaxed experience with no aggressive hard sell. Daisy and Connor were both brilliant, friendly and professional, and made the process easy. Only very minor negative was low tyre pressure... See more

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Rated 5 out of 5 stars

We recently arranged to see a car at Prestige. James and his colleague were very professional, helpful, polite. They managed to sort everything out in one visit so we could take the Q3 home today.... See more

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Rated 5 out of 5 stars

Always a bit sceptical about independent car centres but I have to say my experience today with Prestige Cars Kent was excellent. I put a £99 reservation on car Monday called PCK this morning and a... See more

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Rated 4 out of 5 stars

I purchased a car from Prestige and was pursuaded to take an allow wheel service add on for 2 years. I just tried to book the car in and was told I would have to wait until January 2026 to receive i... See more

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Rated 5 out of 5 stars

I had a fantastic experience with my purchase. Daisy made the handover process smooth, clear, and stress-free, and Alex was extremely helpful throughout the sales process, answering all my questions... See more

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Rated 5 out of 5 stars

I recently purchased a Toyota RAV4 from Prestige Cars Kent, and I couldn’t be happier with the experience. Fraser was absolutely fantastic from start to finish — professional, knowledgeable, and g... See more

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Rated 5 out of 5 stars

I'd like to thank Fraser & Daisy for helping to make the purchase of my new car as quick and easy as possible. I arrived at short notice as I happened to be working nearby, by but this didn't cause an... See more

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Rated 5 out of 5 stars

Great service from start to finish. Fraser was courteous and polite in his sales approach and listened to our requirements. No pressure, no bullish tactics, just an honest, decent salesman. Highly rec... See more

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Rated 5 out of 5 stars

Part exchanged my JCW mini for a Volvo XC60 the sales man Joe was very knowledgeable and there was no pressure. I needed a certain amount on my car to do the deal and Joe was able to get me that deal.... See more

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Rated 5 out of 5 stars

Sold my 3 year-old Jaguar F-Pace to PCK. Bailey called to thank me for the opportunity to purchase and discuss the arrangements around collection and the replacement V5C (vehicle had a cherished p... See more

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Rated 5 out of 5 stars

Had a great experience from start to finish. Alex made the whole sales process really easy, answering all our questions with no stress or pressure. When it came to picking up the car, Daisy handled th... See more

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Rated 5 out of 5 stars

I had a fantastic experience buying my BMW iX. Joe Kearns turned the deal around in just 24 hours and was really friendly and professional throughout. I was even late for my appointment, but he kindly... See more

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Rated 5 out of 5 stars

The fantastic experience with Prestige Cars started when Alex called me to introduce himself, letting me know he would be attending to me when I visited the showroom (I had completed an online... See more

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Rated 5 out of 5 stars

I recently had the pleasure of working with Joe Kearns while searching for my new Jeep Wrangler, and I can't recommend him enough! From the moment I stepped onto the lot, Joe was welcoming and eag... See more

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Rated 5 out of 5 stars

“I had an excellent experience buying a car from Joe—Prestige Cars Kent. He was honest, professional, and extremely helpful throughout the whole process. Joe took the time to answer all my questions... See more

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Rated 5 out of 5 stars

Prestige Cars Kent, bought my car off me, paid a deposit all organised by Bailey by phone and collected by Nick, Nick checked over the car and then the office paid the remainder before taking car. Ver... See more

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Rated 5 out of 5 stars

Sam was excellent in showing me my next potential car. Had great knowledge on the vehicle and similar cars in its class.

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Rated 5 out of 5 stars

Sam provided an amazing experience. I was welcomed politely, treated with respect, all questions answered. I was given a test drive, minor issues with vehicle (rims were scratched) was pointed out to... See more

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Rated 5 out of 5 stars

James was extremely helpful to my constant enquiries and was never pushy , unfortunately I couldn’t afford the car that I wanted but will go back when I can

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Rated 5 out of 5 stars

Easy to reserve the vehicle and quickly arrange a viewing and to take for a test drive. Good communication, lots of staff. Sales person (Jess) very helpful. Straightforward purchase. Easy process. Goo... See more

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Rated 4 out of 5 stars

Very good service - I called Saturday morning about a vehicle, and drove it home on Sunday afternoon. Process was smooth/fast - managed by Joe and Daisy who were both great, cheers!

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Rated 5 out of 5 stars

Katie was great, she kept me up to date with the repair and when the repair took longer than expected, offered me a loan car. The warranty with prestige cars Kent is first class and the best experienc... See more

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Rated 5 out of 5 stars

Perfect dealership, very professional from the initial approach right through to the vehicle hand-over. The sales team were knowledgeable, extremely easy to deal with and helpfull throughout. All the... See more

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Rated 5 out of 5 stars

Great experience test driving cars at Prestige. Frasier was a fantastic help and couldn't have done more to make me feel welcome. Certainly would recommend.

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Rated 5 out of 5 stars

Very Good Customer service and prompt and quick assistance from Jake was amazing as in the case of many car dealership they offered similarly on price comparison and I chose prestige cars as Jake kep... See more

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Rated 5 out of 5 stars

From start to finish Joe was professional, honest and helpful. It was a very easy experience buying a car from prestige cars kent

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Rated 5 out of 5 stars

Connor and Keely were amazing and an absolute pleasure to deal with. Will definitely be using this place again! ⭐️⭐️⭐️⭐️⭐️

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Rated 5 out of 5 stars

Went to prestige cars Kent looking for a new car Thomas was fantastic really helpful couldn’t do enough for us extremely helpful would definitely recommend

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Rated 5 out of 5 stars

Oisin was fantastic yet again ! Shout out to jess for helping me with my paperwork and James for helping with the test drive

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Rated 5 out of 5 stars

Upon arrival at Prestige Motors Kent I was made very welcome by Abbey and Jess who dealt with my part exchange and buying a used vehicle from their company in a very professional manner and would reco... See more

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Rated 5 out of 5 stars

Excellent flawless purchase. Car is immaculate no problems at all. Salesman James and Daisy were very polite and helpful. Would highly recommend Prestige Car's Kent.

Company replied

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  1. Car Dealer

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View the used cars, parts and servicing available from Prestige Cars Kent in Bromley, Kent.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Replied to 98% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars

Proud owner of Volvo XC90-T8 Plugin-Hybrid

On the 3rd-Oct, I came for a test drive the of Volvo XC90-T8 Plugin-Hybrid, and I was quite elated with the different features, importantly the smooth drive, the power mode, the acceleration, the comfortability blended with adaptive features of the SUV.
Mr. Fraser Goodman was prompt in explaining the different aspects of the car thoroughly. Missing certain aspects of the car, when queried, Fraser was promptly responding with my questions, and booked another longer test drive on the 12th-October, to understand the missed features bit better. Patiently, he explained, and was engaging me in different discussions to boost my confidence with the state of the art machine, when I was driving. I like his attitude of benevolence, and compassion blended with professionalism in a sales person. Not many sales people have it, frankly. He even explained the platinum service plan and its advantages. Hope the service plan solve the issues promptly, as they appear in the future.

Next comes the admin aspects of the road tax, and my custom registration plate retention, and other plan details. Happily, Miss Daisy Stacey came to assist on this, with a very smiling disposition. She even patiently yearned to obtain the insurance certificate when we were striving to explain the current insurer to send the certificate in the late afternoon of Sunday (12th-Oct).

Now, I could have given a 5 star rating eagerly, only if I could have found the park assist in the car working consistently, which was working however on the 1st day of the test drive on the 3rd-Oct.
Nevertheless, this is being dealt in by the service station of Prestige Cars, when again promptly Fraser requested me to come to the premises on the 13th-October. Am very hopeful, that the service station will fix the issue very soon.

Overall, I have respect for Prestige Cars Kent staffs as a whole. Keep it up folks, and make the selling of the prestige cars even more prestigious.

Thanks,
Sushant..
(One Proud owner of Volvo XC90-T8, Plugin-Hybrid)

12 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Friendly advice and support from Sam Sims. No hard sale tactics just good genuine customer service.

11 October 2025
Unprompted review
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Reply from Prestige Cars Kent

Thank you for sharing your experience! We’re glad Sam could provide genuine support and make your visit stress-free!

Rated 5 out of 5 stars

From Start to Finish- Perfect!

I recently changed my car and had the pleasure of dealing with Joe and Keeley. From start to finish, they were professional, friendly, and genuinely made the whole process stress-free. Joe helped me find the perfect car and Keeley made sure everything behind the scenes ran perfectly, they’re such a great team!

Keeley was so patient, organised, and kind throughout, and Joe’s knowledge and easy-going approach made the experience feel relaxed and fun. It’s rare to meet people who keep everything running perfectly and make you smile at the same time, they’re both stars! 🌟

You can tell they truly care about their customers, and that makes all the difference. I’m so grateful for the smooth experience and would highly recommend asking for Joe and Keeley if you’re looking for a new car.

9 October 2025
Unprompted review
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Reply from Prestige Cars Kent

Thank you for your kind words! We’re thrilled Joe and Keeley could make your car change smooth and stress-free!

Rated 5 out of 5 stars

Joe was spot on

Joe was spot on! Got the car I wanted same day and couldn't be happier.

10 October 2025
Unprompted review
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Reply from Prestige Cars Kent

Thank you for your feedback! We’re thrilled Joe could help you get the car you wanted so quickly!

Rated 5 out of 5 stars

A Smooth Car Journey

From the moment I stepped through the door at Prestige Cars Kent, I knew I was in safe hands. From Jess laying out all the groundwork for my new deal, to Daisy taking me through the necessary paperwork, it was all handled with the utmost care and attention. Nothing was forced. Nothing was rushed. It was a joy to work with them both.
I also can’t forget Harry. He was always available to speak to, and also made my journey a smooth and enjoyable one.
Thank you, Prestige Cars Kent.

8 October 2025
Unprompted review
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Reply from Prestige Cars Kent

Thank you for your kind words. We’re delighted that Jess, Daisy, and Harry made your experience with Prestige Cars Kent smooth and enjoyable!

Rated 5 out of 5 stars

Excellent

Fraser was not only very helpful and knowledgeable but also patient with our various questions. In terms of the handover, as we part exchanged, Daisy was helpful and efficient to speed up the overall process.
Overall a great experience and would definitely recommend Prestige to anyone wanting to buy a car

9 October 2025
Unprompted review
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Reply from Prestige Cars Kent

Thank you for your feedback! We’re glad Fraser and Daisy could make your experience smooth and enjoyable!

Rated 5 out of 5 stars

Sean is an SoR magician!

Sean was absolutely fantastic from start to finish. I entrusted him with my Porsche 718 GT4 on a sale-or-return basis, and right from the outset, he was transparent, professional, and easy to deal with. He took the time to explain exactly how the process would work, what I could realistically expect in terms of price and timeframe, and kept me updated at every stage.

What really stood out was his honesty and deep market knowledge — there was no overpromising or sales talk, just straight, genuine advice that proved to be spot on. Within the timeline he set, he managed to sell the car smoothly and for the agreed figure, making the whole experience completely stress-free.

I wouldn’t hesitate to recommend Sean to anyone looking to sell their performance or specialist car. He’s trustworthy, communicative, and clearly passionate about what he does. I’ll definitely be using him again in the future.

22 August 2025
Unprompted review
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Reply from Prestige Cars Kent

Thank you for your kind words! We’re thrilled Sean could make the process smooth and stress-free for you!

Rated 5 out of 5 stars

James was extremely helpful to my…

James was extremely helpful to my constant enquiries and was never pushy , unfortunately I couldn’t afford the car that I wanted but will go back when I can

4 October 2025
Unprompted review
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Reply from Prestige Cars Kent

We’re really pleased to hear that James was helpful and patient throughout your enquiries — we always want our customers to feel comfortable and never pressured.

We completely understand your decision, and we’ll be delighted to welcome you back whenever the time is right. Thanks again for considering Prestige Cars Kent!

Rated 5 out of 5 stars

Just wanted to say what a good service…

Just wanted to say what a good service I received from Prestige Cars Kent when I recently purchased my new car.
Special thank you to Tom in sales and Abbey at hand over, both made it a pleasant experience.
Thanks again Neale.

5 October 2025
Unprompted review
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Reply from Prestige Cars Kent

We’re delighted to hear that you had such a positive experience purchasing your new car. It’s great to know that Tom and Abbey made the process smooth and enjoyable from start to finish.

We really appreciate your feedback and hope you’re loving your new car — thank you again for choosing Prestige Cars Kent!

Rated 5 out of 5 stars

James the new manager

Top lad very professional James is the man at prestige car, very friendly, professional come on management he deserves to be a manager. Also he missed his lunch just to help me! Thanks James

6 October 2025
Unprompted review
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Reply from Prestige Cars Kent

We’re glad to hear you had such a positive experience and found the team professional — we’ll be sure to pass your kind words on!

Rated 5 out of 5 stars

Cheers guys 👍

The moment I walked in prestige cars i was welcomed by such helpful people. With no pressure at all to view the cars in my own time . After deciding on a car I was introduced to james who explained the whole process to me in a professional manner from start to finish and answered all of my questions . I can't recommend these guys highly enough if your searching for a new car .I now have a nice audi parked on my new drive . Thanks again james for all your help . Mark s

4 October 2025
Unprompted review
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Reply from Prestige Cars Kent

We’re thrilled to hear that you felt so welcome from the moment you arrived and that the team gave you the space to browse without any pressure. It’s wonderful to know that James made the process clear, professional, and enjoyable from start to finish.

We really appreciate your recommendation and are delighted that you’re loving your new Audi — it sounds perfect on your new drive!

Thanks again for choosing Prestige Cars Kent, and enjoy every mile in your new car

Rated 4 out of 5 stars

Buying a new BMW M240i…

James was an excellent Sales Advisor and was able to explain the car well in a friendly way. He then negotiated fairly and was able to set out T&C’s well. When I collected the car, Keely, was professional and friendly and made the process simple and efficient. Unfortunately, despite booking a viewing one day ahead, the car was dirty and unprepared when I arrived to view, so this caused delay and car had to be cleaned, hence 4 star rating.

4 October 2025
Unprompted review
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Reply from Prestige Cars Kent

Thank you for your review. We’re delighted to hear that James provided an excellent, friendly, and transparent experience during your purchase, and that Keely made the collection process smooth and efficient. We’re very sorry, however, that the car was not fully prepared when you arrived for your viewing — this is not the standard we aim for, and we appreciate you bringing it to our attention. Your feedback helps us improve, and we hope you’re enjoying your new car despite the initial delay.

Rated 5 out of 5 stars

Sam was excellent in showing me my next…

Sam was excellent in showing me my next potential car. Had great knowledge on the vehicle and similar cars in its class.

7 October 2025
Unprompted review
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Reply from Prestige Cars Kent

We’re delighted to hear that Sam provided such an excellent experience and shared his knowledge to help you find the right car. We’ll be sure to pass on your kind words — he’ll really appreciate them.

Thanks again for visiting Prestige Cars Kent, and we hope to see you again soon!

Rated 5 out of 5 stars

Excellent customer service …

We recently arranged to see a car at Prestige. James and his colleague were very professional, helpful, polite. They managed to sort everything out in one visit so we could take the Q3 home today. So thank you very much

7 October 2025
Unprompted review
Prestige Cars Kent logo

Reply from Prestige Cars Kent

We’re so pleased to hear that James and the team made your visit such a positive experience. It’s great to know everything was handled efficiently so you could take your Q3 home the same day!

We really appreciate your kind words and hope you’re enjoying your new car. Thank you again for choosing Prestige Cars Kent!

Rated 1 out of 5 stars

Charged twice for parts

Paid twice for the same car parts at Prestige Cars Kent, paying £650 for the parts and vehicle check, and then paying again for the same parts once they were fitted. Staff admitted the error, and promised to refund it, but no refund has arrived despite many follow-ups. Very poor customer service — be cautious and always double-check your invoices!

4 September 2025
Unprompted review
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Reply from Prestige Cars Kent

We are extremely sorry for the inconvenience and frustration this situation has caused you. After thoroughly reviewing your case, we can now confirm that the funds have been reimbursed in full.

We completely acknowledge that this should never have happened. Our Aftersales Manager is personally investigating where the process failed, and will be in direct contact with you to discuss this matter further and ensure it is fully resolved to your satisfaction.

Please accept our sincere apologies once again. We deeply regret the experience you’ve had and truly appreciate your patience while we’ve worked to put things right.

Rated 5 out of 5 stars

Big thanks to James

Big thanks to James for making the car buying process quick and easy! He was professional, responsive, and got everything done with a fast turnaround. Really appreciate the great service!

26 September 2025
Unprompted review
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Reply from Prestige Cars Kent

We’re delighted to hear that James made your car-buying experience quick, easy, and stress-free. It’s fantastic to know you appreciated his professionalism and efficiency — we’ll be sure to pass on your thanks to him.

Enjoy your new car, and thank you again for choosing Prestige Cars Kent!

Rated 5 out of 5 stars

Excellent Service from Fraser at Prestige Cars Kent

I recently purchased a Toyota RAV4 from Prestige Cars Kent, and I couldn’t be happier with the experience. Fraser was absolutely fantastic from start to finish — professional, knowledgeable, and genuinely helpful throughout the whole process.

He made everything simple and stress-free, taking the time to answer all my questions and ensuring I felt confident about my purchase. His communication was excellent, and he went above and beyond to make sure everything ran smoothly, right through to collection day.

I’m delighted with my new RAV4 and would highly recommend Fraser and the team at Prestige Cars Kent to anyone looking for a friendly and trustworthy car-buying experience.

3 October 2025
Unprompted review
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Reply from Prestige Cars Kent

We’re thrilled to hear that you’re delighted with your new Toyota RAV4 and that Fraser made the entire experience so smooth and enjoyable. It’s fantastic to know his professionalism, communication, and attention to detail helped make the process stress-free and confident from start to finish.

Your recommendation means a great deal to Fraser and the whole team here at Prestige Cars Kent. We truly appreciate your kind words and hope you enjoy every mile in your new car!

Rated 5 out of 5 stars

Stress free service

Stress free service. Thanks to James and Abbey for their help.

5 October 2025
Unprompted review
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Reply from Prestige Cars Kent

We’re delighted to hear that you had a stress-free experience and that James and Abbey were able to help make everything go smoothly. We really appreciate your feedback and hope you enjoy your new car!

Rated 5 out of 5 stars

Upon arrival at Prestige Motors Kent I…

Upon arrival at Prestige Motors Kent I was made very welcome by Abbey and Jess who dealt with my part exchange and buying a used vehicle from their company in a very professional manner and would recommend anyone looking for a used car to visit Prestige Motors Kent.

4 October 2025
Unprompted review
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Reply from Prestige Cars Kent

We’re so pleased to hear that Abbey and Jess made you feel welcome and handled your part exchange and purchase so professionally. Your recommendation means a great deal to us — it’s exactly the experience we aim to provide for every customer.

Rated 5 out of 5 stars

Oisin was fantastic yet again

Oisin was fantastic yet again ! Shout out to jess for helping me with my paperwork and James for helping with the test drive

1 October 2025
Unprompted review
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Reply from Prestige Cars Kent

We’re delighted to hear that Oisin looked after you so well once again, and that Jess and James were such a help with your paperwork and test drive.

It’s always wonderful to see our team recognised for their efforts — we’ll be sure to pass your kind words on to them. Thanks again for choosing us, and we hope you’re enjoying your new car!

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