Runnerinn Reviews 10,047

TrustScore 4 out of 5

4.1

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the quality of the products, especially running shoes. People highlight the good value for money, noting that the products are genuine and made with durable materials suitable for running. Consumers also appreciate the wide range of products available on the website. Many reviewers mention the delivery service, with mixed opinions. Some customers experienced fast delivery, while others found it slower, mainly because the products are shipped from Spain. However, most people mention that they were able to track their orders and were kept informed about the delivery status. Overall, consumers are satisfied with the delivery, especially when considering the international shipping.

Based on these reviews

Rated 4 out of 5 stars

Must say I was a little worried when ordering my running trainers from the site , having read some reviews here and connected to TradeInn I was a little uncertain. However, the running trainer... See more

Company replied

Rated 4 out of 5 stars

Was unable to track my order - possibly because I’m in the UK? Product was as expected as I get the same size and model ASICS every time but no delivery paperwork or returns info so if there had been... See more

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Rated 4 out of 5 stars

I'm buying trail running equipment from Runnerinn since 3 years and overall I had very good experience with them. Many products, good quality and supportive helpdesk. To improve: make sure that the pr... See more

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Rated 4 out of 5 stars

They handled my return/refund very well, the only downsight was the return postage of €13ish, compared to other companies' €2 with ReBound. Hence 4 stars. Apart from that, I recommend. Good product... See more

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Rated 3 out of 5 stars

a pair of running shoes.....well, tbh it is not what I expected here, I anticipated a much much better quality, and I see some regular foam for shoes, how is that for running?

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Rated 5 out of 5 stars

The items I wanted were much cheaper on Runnerinn than on any other site, the ordering was easy and the items arrived 9 days after I placed my order and were exactly as ordered. I was kept informed vi... See more

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Rated 5 out of 5 stars

It's unbelievable how fast their delivery to united states. Specifically in New York. I ordered altra lone peak 9+ on May 16 and got my shoes on the 20th. Surprisingly their international shipping is... See more

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Rated 5 out of 5 stars

Received shoes, only a few days later than quoted, but coming all the way from Spain, not surprised! Very comfy. Only drawback is that the photograph shown when I ordered, had material, traditiona... See more

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Rated 5 out of 5 stars

Had to wait a week for delivery - but the trail shoe didn't disappoint. Comfy, light and well cushioned for those harder underfoot trails. Took them straight out for a 15km run and felt great. Defo... See more

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Rated 5 out of 5 stars

100% legit company & 100% genuine trainers. I ordered a New Balance trainer and was delivered with in a week of purchase. I was however a bit sceptical when buying because I couldn’t really believe... See more

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Rated 5 out of 5 stars

Excellent, this is the second time I have used this company, and I would do so again without hesitation. Quick delivery with tracking and asics were as expected. Pricing was cheaper than anywhere else... See more

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Rated 5 out of 5 stars

All round good experience. They had stock of a trainer that I couldn't find in other stores. The price was competitive, and the delivery process was clear. I was aware the product was being shipped fr... See more

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Rated 5 out of 5 stars

This website offered the best price for what I was after - a pair of Topo Athletic trainers. Never heard of the website before, so was a bit unsure. However the ordering process was straightforwar... See more

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Rated 5 out of 5 stars

I had read that the Asics Kayano design had changed however you can now only buy editions beyond 30 so I had no choice other than to hope for the best! In fact, the elevated heal is amazing, extremely... See more

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Rated 5 out of 5 stars

I shopped here to find good running shoes and I eventually found them. I know that there are many online stores with professional equipment and all that, but I didn't want to overpay so this is the re... See more

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Rated 5 out of 5 stars

Hassle free buy and great price, I had to check trustpilot first as these were a lot cheaper than other stores and found the main complaint was length of delivery time but people weren't reliasing... See more

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Rated 5 out of 5 stars

I was not familiar with this particular site. That being the case I paid through PayPal for security and peace of mind. My package arrived in full and on the exact date stated. The quality of the prod... See more

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Rated 5 out of 5 stars

This was my first order from runnerin, however not from tradeinn. It's quite simple really,if you're in the UK AND if you want the best prices and availability on your items but don't mind waiting a b... See more

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Rated 5 out of 5 stars

Happy with the service. The product was delivered safely and in good condition to the UK. NOTE: This company is based in Spain so please check out the conditions for delivery and returns to avoid... See more

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Rated 5 out of 5 stars

Best running shoes I've had since I first bought my first pair of running shoes way back in the 1980's. Really comfortable, great colours and provide good cushioning. So impressed, I have now bought a... See more

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Rated 5 out of 5 stars

Ordered a pair of asics and they took a while to come so looked on here and saw the reviews and was concerned I’d been scammed but arrived today. Really pleased. Delivery was nearly two weeks but trai... See more

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Rated 5 out of 5 stars

The website had a good range of trainers that I couldn’t find anywhere else but as I’d never heard of the company I was a bit cautious and found mixed reviews online. I shouldn’t have worried as the e... See more

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Rated 5 out of 5 stars

Wasn't sure about ordering these trainers when I found out the company was in Spain. But thought I'd give them a try as the trainers were very good value. They came within 7 days of me placing my o... See more

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Rated 5 out of 5 stars

First time I’ve used runnerinn. Ordering wasn’t as straight forward as it could have been but got them ordered. Delivery took longer than I expected, almost 10 days. They were best on price though and... See more

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Rated 5 out of 5 stars

I bought my Son a pair of Adidas Pureboost 5 trainers from Runnerinn because they were £35 cheaper than from Adidas. They arrived on 23 December as stated before I ordered and my Son loves them. Th... See more

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Rated 5 out of 5 stars

I was desperate for ASIC Trabucos and couldn’t find my size (6/40) anywhere. When I googled RunnerInn had my size. I had never heard of them and was nervous ordering. Shouldn’t have been. Ordered &... See more

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Rated 5 out of 5 stars

Excellent service. I had to contact the company as I had made a mistake on the delivery address postcode. Totally my fault. The company were quick to respond and deal with my issue. Product arrived an... See more

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Rated 3 out of 5 stars

I ordered a pair of BROOKS Ghost Max 2 running shoes from the Runnerinn website as they seemed to be the cheapest available on the web. I received an instant notification about the receipt of the orde... See more

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Rated 5 out of 5 stars

Tradeinn is becoming my go-to trusted outlet for sporting goods. Cost effective and reliable delivery, fantastic range of products and great website. Never had any issues with orders so can't comme... See more

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Rated 3 out of 5 stars

They constantly under estimate delivery times. Also ( and part of the problem) the item will say its in stock when you order then later you find that either it is not in stock or sometimes not even... See more

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Rated 5 out of 5 stars

Easy process, fast dispatch and great trainers. The newest version of Kayano are great - akin to wearing comfy slippers! Would definitely buy from Runner inn again. All round a great experience

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Rated 5 out of 5 stars

I’ve ordered 3 pairs of running shoes here, 2 have arrived and 1 is coming soon. Delivery usually takes about a week in my case. They offer the lowest prices I could find and so far I am very happy wi... See more

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Rated 4 out of 5 stars

I was a bit worried, since I had not heard of this company, that I would get scammed but other reviews said it was fine and I am pleased to say that it was! Took a week for my trainers to get to... See more

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Rated 5 out of 5 stars

Fast delivery, best prices, genuine products, couldn't get any better than that. Its my second buy from a Tradeinn partner, fully satisfied. Would buy again.

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Rated 5 out of 5 stars

Was unsure, but was VERY IMPRESSED and VERY HAPPY with dispatch and delivery to UK. WELL DONE, and could not recommend them any higher!

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Rated 4 out of 5 stars

Got the right shoes with no flaws only negative thing was the delivery considering the estimated arrival was wrong by about 1,5 weeks

Company replied

Rated 4 out of 5 stars

I bought a pair of Nike Pegasus 37, the price was very competitive, even with the cost of delivery which was quite high - as it was coming from Spain I realised after the transaction. The shoes are sp... See more

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Rated 5 out of 5 stars

Ordered Thursday evening, received following Thursday - well within the timeframe I was given for delivery. Given the issues we’re having with borders / Brexit, I was surprised the order arrived so qu... See more

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Rated 4 out of 5 stars

Credit were credit is due. I recieved what I ordered and im happy with my purchase. Just lost 1 star as the communications end of things need to be improved and delivery was longer than expected. I ha... See more

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Rated 3 out of 5 stars

@Updated - got package after 2+ month waiting. If you'll update a proper estimated delivery dates and proper delivery companies in your website, we'll increase your score. Ordered before 2 m... See more

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Rated 4 out of 5 stars

I ordered a pair of running shoes from Runner Inn on the 6th of June, all seemed well until I read the reviews on Trust pilot. So yesterday I sent them a harsh email... And believe it or not they arri... See more

Company replied

Rated 3 out of 5 stars
Invited

I like ordering on Runnerinn. I have a really good communication with them, good products with good price. Have no problem with returning of products. once a shoe get brooked , but it was not a probl... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Asics trail running shoes and only read reviews of Runnerinn after placing it (stupid, I know!) Immediately I regretted being hasty. However, they kept me up-to-date of my order pr... See more

Rated 4 out of 5 stars

Placed an order on 4th May. Received it on 15th. Took longer than expected but trainers were exactly as ordered. I placed another order today. I hope all goes well again. I previously made a mista... See more

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Rated 3 out of 5 stars

Quality quality products, delivery takes agessss and had certain items in my parcel cancelled on me. If i wasnt to have logged into my account to see they had been cancelled i would have not been noti... See more

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Rated 5 out of 5 stars

After seeing quite a few negative reviews about runnerinn, I was a bit nervous about ordering... but the price was so good I took the plunge. It was worth it! Ordered my new asics trainers on Sun... See more

Rated 5 out of 5 stars

Order 2 pairs of Goretex Trail runners one Asics for my wife and a pair of Solomon’s for myself. Arrived in 7 days from Spain photo of package and tracking provided. Shoes are perfect and all round go... See more

Company replied

Rated 3 out of 5 stars
Invited

I am pleased with the product now that I have finally received it but there was a lack of information about the delivery process. Confirmation of the order came through but after that nothing and afte... See more

Rated 5 out of 5 stars

Three times a great experience . The best sport products for the lowest price. Twice the laters Asics running shows and a Garmin woman hart measure band. Delivery as told on the website 3-5 days, a... See more

Company replied

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Company details

  1. Running Store
  2. Online Marketplace

Written by the company

Runnerinn is a specialist online store that focuses on selling high-quality running equipment at discounted prices. Runnerinn stocks a large range of clothing, shoes and accessories for runners of all abilities, with many types and styles available. For runners, the right footwear is essential to enjoying the sport, as they will help to avoid unnecessary injuries and blisters. Runnerinn offers a large and varied range of running shoes, from top brands such as Adidas, Nike, Asics, New Balance, Mizuno and Saucony. The website allows customers to choose the right shoe by selecting for their price, speed and comfort. For more advanced runners, Runnerinn also has a great selection of specialist stockings and barefoot running shoes. The range of clothing at Runnerinn includes everything from outerwear such as leggings and jackets to underwear and socks, and there is also a selection of heart rate monitors and running technologies to browse. Runnerinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,5 Mio legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy.


Contact info

4.1

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Damaged shoe delivery, no return possibility

If something is wrong with your delivery, this company is the worst I have ever seen. There is no way to come in contact with a Customer service!

I bought new assics running shoes. At the time of delivery I saw the assics box was damaged. After openingthe box I saw the laces were damaged, and last but not least the shoes were already USED. There were clear traces of sand and dust on the shoes and the soul of both shoes. This is absolutely ridiculous! So I emailed the customer services. Got first some unclear messages. It took a while before they respond. Never clear. Asking for more pictures, more info, the advice to upload on the website. All very unclear. It has been two and half month ago, and now I had a respons of a person. This person said my case is closed since the time to return the product is 30 days and is over. With open mouth I have read this response. It is an absolute scam!
Abondening customers to their fate.

Do not trust this company. It is a high risk if you experience problems with your delivery. They will not help or pay you back. DO NOT BUY ANYTHING HERE!

11 October 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello Stephan,

We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience.

If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.

Thank you very much.

Best regards

Rated 3 out of 5 stars

recently purchased

a pair of running shoes.....well, tbh it is not what I expected here, I anticipated a much much better quality, and I see some regular foam for shoes, how is that for running?

28 September 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear Customer,

We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience.

If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.

Thank you very much.

Rated 1 out of 5 stars

Very slow delivery and the return takes…

Very slow delivery and the return takes even longer the cost of return shipping is astronomical even though the parcel arrived a few days ago they think they still haven't received it.
Customer service is so bad that it's hard to communicate with them.
If you don't want to have problems, don't buy from them.
I do not recommend this website to anyone and I even advise against shopping there.

5 September 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 1 out of 5 stars

Yet another company who are stressful…

Yet another company who are stressful to deal with as they only use one way communication. There's no way of interacting with them after you have bought something online and they set the delivery in motion. No way of organising how to receive the goods if you are not in. Hopeless.

19 September 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are very sorry that our service did not meet your expectations.

To continue improving our service, we would like to confirm what happened. Please send us your order number and we will be happy to review your case.

We apologize for any inconvenience this may cause.

Sincerely

Rated 1 out of 5 stars

Late delivery

I ordered trainers for my daughter that she needed for school. The estimated delivery date allowed plenty of time before school started. They arrived a week after the latest estimated date of delivery and after she needed them, she had to borrow a pair of trainers for the 1st PE lesson.
When I complained they offered me a 5% discount on next purchase as long as I made the order within a month.
Don't bother with them, order from somewhere else.

In response to this review they want to know the order number to verify what happened.

So terrible delivery. Poor customer service and then you get accused of lying. Great company.

Message to Runnerinn:I can't see how to send the order number to you directly. Try looking in the complaints department for complaints about late delivery. If there are too many for you to find me you have too many complaints about your delivery and should do something to fix it!

5 September 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 1 out of 5 stars

Super slow delivery

Submitted order on September 2nd now it is 15th and still not arrived and also one item in my order was not available so why have it on the site ?? May have cheaper prices than other sites but don’t expect delivery anytime soon! Very disappointed not sure I will use this site again

16 September 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 1 out of 5 stars

They have the wrong conversion from UK…

They have the wrong conversion from UK to EU size and refuse to accept the fact even when I show that ANY other company and Google and AI all agree that EU 44 is NOT UK 9. They now want me to pay for the return. I ordered UK 9. I did not order EU 44. I checked the order AND CORRECTED THEIR MISTAKE but they still sent the wrong size.

15 September 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear Customer,

We greatly appreciate the time you took to write a review, however, we deeply regret your comments.

The return policy you agreed to at the time of purchase clearly states that, in the case of a voluntary return, shipping costs are the customer's responsibility. Return shipping costs will be our responsibility if the product is actually damaged/defective or the item is incorrect.

Regards

Rated 4 out of 5 stars

Got the right shoes with no flaws only…

Got the right shoes with no flaws only negative thing was the delivery considering the estimated arrival was wrong by about 1,5 weeks

12 September 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear Customer,

Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a nice day!

Best regards

Rated 5 out of 5 stars

Ordered a pay of asics and they took a…

Ordered a pair of asics and they took a while to come so looked on here and saw the reviews and was concerned I’d been scammed but arrived today. Really pleased. Delivery was nearly two weeks but trainers are great!

11 September 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 5 out of 5 stars

Highly Recommended

The items I wanted were much cheaper on Runnerinn than on any other site, the ordering was easy and the items arrived 9 days after I placed my order and were exactly as ordered. I was kept informed via the tracking function of where they were on route at all times right up until delivery. So good service, great prices & products exactly as advertised. Nothing to fault really.

8 September 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

ASICS SONOMA 8 SHOE 'NOT FIT FOR PURPOSE'.

The quality of the material used on the 'vamp' is poor and makes the ASICS Gel SONOMA 8 TRAIL RUNNING SHOE I purchased 'NOT FIT FOR PURPOSE'.
A round 7 mm. diameter hole has appeared in the toe area of the vamp of the left shoe after hardly any use.
I purchased a pair of ACICS SONOMA 8 TRAIL RUNNING shoes on 21 May, 2025 and have worn them around 20 times , including running in them on flat grass & pavement on 12 occasions covering around 36 km. in total.
I paid £70.99 for the pair and I expected to use them for at least 2 years given the below average use I make of them.

4 September 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear Customer,

We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience.

If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.

Thank you very much.

Rated 1 out of 5 stars

Still the order is not delivered.

Still the order is not delivered.

Order placed on 08/08/2025 nearly a month still order not delivered.

8 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 2 out of 5 stars

19 days to arrive

19 days to arrive. All too late. Not notified of the delay. Company refused to cancel the order as they had allegedly been dispatched. Just not good enough. Won't use them again.

And following the response below, I have no issues with the shipping company. The issue is will the trader, who advertised and sold a product that they didn't have in stock, and then didn't inform the purchaser that that was the case. Hence the 19 days. I requested a refund after 14 days but it was refused, as the product had allegedly been dispatched. It appears to have passed through more country borders and customs than I could name, and that renders the tracking information useless. As stated earlier, not good enough.

29 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 1 out of 5 stars

Order 61249248

Order 61249248
Faulty trainers – terrible returns process
Trainers arrived with marks. I uploaded 6 photos as requested, then days later they asked for more photos! Absolutely ridiculous. Just send me a returns label so I can send the faulty product back. Awful customer service – avoid. Scam of a company

Sent trainers back on the 27th of August - still no refund

22 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear Customer

We deeply regret your comments. We have verified your case and see that our department is processing your return request. As soon as we receive a response, we will contact you by email. For more information, please contact us at support@tradeinn.com.

Regards

Rated 5 out of 5 stars

VERY IMPRESSED and VERY HAPPY

Was unsure, but was VERY IMPRESSED and VERY HAPPY with dispatch and delivery to UK.

WELL DONE, and could not recommend them any higher!

23 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

Rated 1 out of 5 stars

Warning - Do not order from this company

Do not order from this company. Your order will not turn up and you will fight for a refund. I am currently in a battle with them to get a refund for my trainers that never showed up. They are sending fabricated picture shots of royal mail 'attempts to deliver', saying my entrance is blocked which is simply untrue. Unfortunately now I have to go to trading standards. Do not go anywhere near this company.

20 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 1 out of 5 stars

Sent the wrong size shoes, very time consuming and costly to get refund.

Runnerinn sent the wrong size shoes. Ordered ASICS Novablast 5 in EU 45, was sent EU 44. Process to get a refund was very complicated and extremely time consuming. Lost money on exchange rate and then received a tax bill with 2nd reminder, so ended up with no shoes and minus about €50! Cannot comment on the shoes, as I never received what I ordered. Reading others' reviews, sending the wrong size or an entirely different item seems like a common occurrence - presumably the company figures that if you make it difficult enough for customers to return goods, then some will give up and decide to keep the wrong product; so if the correct size or item is not available, then they just send something else. Or they just have terrible processes and quality control. Either way, I'm never ordering from RunnerInn or TradeInn again.

7 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 2 out of 5 stars

Delivery dates to the UK were unreliable

I ordered on the basis of estimated delivery between 12-14th August. Delivery was rescheduled to Monday 18th August morning and the shoes have not been delivered. On vacation and needed the shoes before I travelled back. It's now taken over 7 days and still no shoes.

18 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 5 out of 5 stars

Excellent

Excellent, this is the second time I have used this company, and I would do so again without hesitation. Quick delivery with tracking and asics were as expected. Pricing was cheaper than anywhere else. I would absolutely recommend.

13 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

They break consumer law consistently…

They break consumer law consistently with their return policies

12 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We apologize for the inconvenience. In this case, if you received an incorrect/defective/incomplete product or simply want to return it, please submit a return request through your account.

Opening a return request doesn't always mean you want to return the product. It also means you want to complain about issues related to the order you received (for example, the item is missing from the order, customization issues, the product doesn't match the image, etc.).

Log in to your account using your email address and password and select My Orders. Then, click on the order, select the reason that best fits the situation, and follow the instructions. For more information, you can contact us at support@tradeinn.com.

Please excuse the inconvenience.

Regards

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