Must say I was a little worried when ordering my running trainers from the site , having read some reviews here and connected to TradeInn I was a little uncertain. However, the running trainer... See more
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Runnerinn is a specialist online store that focuses on selling high-quality running equipment at discounted prices. Runnerinn stocks a large range of clothing, shoes and accessories for runners of all abilities, with many types and styles available. For runners, the right footwear is essential to enjoying the sport, as they will help to avoid unnecessary injuries and blisters. Runnerinn offers a large and varied range of running shoes, from top brands such as Adidas, Nike, Asics, New Balance, Mizuno and Saucony. The website allows customers to choose the right shoe by selecting for their price, speed and comfort. For more advanced runners, Runnerinn also has a great selection of specialist stockings and barefoot running shoes. The range of clothing at Runnerinn includes everything from outerwear such as leggings and jackets to underwear and socks, and there is also a selection of heart rate monitors and running technologies to browse. Runnerinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,5 Mio legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy.
C Pirineus 9, 17460, Celrà, Spain
Replied to 99% of negative reviews
Typically replies within 1 week
If something is wrong with your delivery, this company is the worst I have ever seen. There is no way to come in contact with a Customer service!
I bought new assics running shoes. At the time of delivery I saw the assics box was damaged. After openingthe box I saw the laces were damaged, and last but not least the shoes were already USED. There were clear traces of sand and dust on the shoes and the soul of both shoes. This is absolutely ridiculous! So I emailed the customer services. Got first some unclear messages. It took a while before they respond. Never clear. Asking for more pictures, more info, the advice to upload on the website. All very unclear. It has been two and half month ago, and now I had a respons of a person. This person said my case is closed since the time to return the product is 30 days and is over. With open mouth I have read this response. It is an absolute scam!
Abondening customers to their fate.
Do not trust this company. It is a high risk if you experience problems with your delivery. They will not help or pay you back. DO NOT BUY ANYTHING HERE!
Reply from Runnerinn
a pair of running shoes.....well, tbh it is not what I expected here, I anticipated a much much better quality, and I see some regular foam for shoes, how is that for running?
Reply from Runnerinn
Very slow delivery and the return takes even longer the cost of return shipping is astronomical even though the parcel arrived a few days ago they think they still haven't received it.
Customer service is so bad that it's hard to communicate with them.
If you don't want to have problems, don't buy from them.
I do not recommend this website to anyone and I even advise against shopping there.
Reply from Runnerinn
Yet another company who are stressful to deal with as they only use one way communication. There's no way of interacting with them after you have bought something online and they set the delivery in motion. No way of organising how to receive the goods if you are not in. Hopeless.
Reply from Runnerinn
I ordered trainers for my daughter that she needed for school. The estimated delivery date allowed plenty of time before school started. They arrived a week after the latest estimated date of delivery and after she needed them, she had to borrow a pair of trainers for the 1st PE lesson.
When I complained they offered me a 5% discount on next purchase as long as I made the order within a month.
Don't bother with them, order from somewhere else.
In response to this review they want to know the order number to verify what happened.
So terrible delivery. Poor customer service and then you get accused of lying. Great company.
Message to Runnerinn:I can't see how to send the order number to you directly. Try looking in the complaints department for complaints about late delivery. If there are too many for you to find me you have too many complaints about your delivery and should do something to fix it!
Reply from Runnerinn
Submitted order on September 2nd now it is 15th and still not arrived and also one item in my order was not available so why have it on the site ?? May have cheaper prices than other sites but don’t expect delivery anytime soon! Very disappointed not sure I will use this site again
Reply from Runnerinn
They have the wrong conversion from UK to EU size and refuse to accept the fact even when I show that ANY other company and Google and AI all agree that EU 44 is NOT UK 9. They now want me to pay for the return. I ordered UK 9. I did not order EU 44. I checked the order AND CORRECTED THEIR MISTAKE but they still sent the wrong size.
Reply from Runnerinn
Got the right shoes with no flaws only negative thing was the delivery considering the estimated arrival was wrong by about 1,5 weeks
Reply from Runnerinn
Ordered a pair of asics and they took a while to come so looked on here and saw the reviews and was concerned I’d been scammed but arrived today. Really pleased. Delivery was nearly two weeks but trainers are great!
Reply from Runnerinn
The items I wanted were much cheaper on Runnerinn than on any other site, the ordering was easy and the items arrived 9 days after I placed my order and were exactly as ordered. I was kept informed via the tracking function of where they were on route at all times right up until delivery. So good service, great prices & products exactly as advertised. Nothing to fault really.
Reply from Runnerinn
The quality of the material used on the 'vamp' is poor and makes the ASICS Gel SONOMA 8 TRAIL RUNNING SHOE I purchased 'NOT FIT FOR PURPOSE'.
A round 7 mm. diameter hole has appeared in the toe area of the vamp of the left shoe after hardly any use.
I purchased a pair of ACICS SONOMA 8 TRAIL RUNNING shoes on 21 May, 2025 and have worn them around 20 times , including running in them on flat grass & pavement on 12 occasions covering around 36 km. in total.
I paid £70.99 for the pair and I expected to use them for at least 2 years given the below average use I make of them.
Reply from Runnerinn
Still the order is not delivered.
Order placed on 08/08/2025 nearly a month still order not delivered.
Reply from Runnerinn
19 days to arrive. All too late. Not notified of the delay. Company refused to cancel the order as they had allegedly been dispatched. Just not good enough. Won't use them again.
And following the response below, I have no issues with the shipping company. The issue is will the trader, who advertised and sold a product that they didn't have in stock, and then didn't inform the purchaser that that was the case. Hence the 19 days. I requested a refund after 14 days but it was refused, as the product had allegedly been dispatched. It appears to have passed through more country borders and customs than I could name, and that renders the tracking information useless. As stated earlier, not good enough.
Reply from Runnerinn
Order 61249248
Faulty trainers – terrible returns process
Trainers arrived with marks. I uploaded 6 photos as requested, then days later they asked for more photos! Absolutely ridiculous. Just send me a returns label so I can send the faulty product back. Awful customer service – avoid. Scam of a company
Sent trainers back on the 27th of August - still no refund
Reply from Runnerinn
Was unsure, but was VERY IMPRESSED and VERY HAPPY with dispatch and delivery to UK.
WELL DONE, and could not recommend them any higher!
Reply from Runnerinn
Do not order from this company. Your order will not turn up and you will fight for a refund. I am currently in a battle with them to get a refund for my trainers that never showed up. They are sending fabricated picture shots of royal mail 'attempts to deliver', saying my entrance is blocked which is simply untrue. Unfortunately now I have to go to trading standards. Do not go anywhere near this company.
Reply from Runnerinn
Runnerinn sent the wrong size shoes. Ordered ASICS Novablast 5 in EU 45, was sent EU 44. Process to get a refund was very complicated and extremely time consuming. Lost money on exchange rate and then received a tax bill with 2nd reminder, so ended up with no shoes and minus about €50! Cannot comment on the shoes, as I never received what I ordered. Reading others' reviews, sending the wrong size or an entirely different item seems like a common occurrence - presumably the company figures that if you make it difficult enough for customers to return goods, then some will give up and decide to keep the wrong product; so if the correct size or item is not available, then they just send something else. Or they just have terrible processes and quality control. Either way, I'm never ordering from RunnerInn or TradeInn again.
Reply from Runnerinn
I ordered on the basis of estimated delivery between 12-14th August. Delivery was rescheduled to Monday 18th August morning and the shoes have not been delivered. On vacation and needed the shoes before I travelled back. It's now taken over 7 days and still no shoes.
Reply from Runnerinn
Excellent, this is the second time I have used this company, and I would do so again without hesitation. Quick delivery with tracking and asics were as expected. Pricing was cheaper than anywhere else. I would absolutely recommend.
Reply from Runnerinn
They break consumer law consistently with their return policies
Reply from Runnerinn
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