Runnerinn Reviews 10,049

TrustScore 4 out of 5

4.0

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the competitive prices and the quality of the products, especially running shoes. People highlight the good value for money, noting that the products are genuine and made with durable materials suitable for running. Consumers also appreciate the wide range of products available on the website. Many reviewers mention the delivery service, with mixed opinions. Some customers experienced fast delivery, while others found it slower, mainly because the products are shipped from Spain. However, most people mention that they were able to track their orders and were kept informed about the delivery status. Overall, consumers are satisfied with the delivery, especially when considering the international shipping.

Based on these reviews

Rated 4 out of 5 stars

Must say I was a little worried when ordering my running trainers from the site , having read some reviews here and connected to TradeInn I was a little uncertain. However, the running trainer... See more

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Rated 4 out of 5 stars

Was unable to track my order - possibly because I’m in the UK? Product was as expected as I get the same size and model ASICS every time but no delivery paperwork or returns info so if there had been... See more

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Rated 4 out of 5 stars

I'm buying trail running equipment from Runnerinn since 3 years and overall I had very good experience with them. Many products, good quality and supportive helpdesk. To improve: make sure that the pr... See more

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Rated 4 out of 5 stars

They handled my return/refund very well, the only downsight was the return postage of €13ish, compared to other companies' €2 with ReBound. Hence 4 stars. Apart from that, I recommend. Good product... See more

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Rated 3 out of 5 stars

a pair of running shoes.....well, tbh it is not what I expected here, I anticipated a much much better quality, and I see some regular foam for shoes, how is that for running?

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Rated 5 out of 5 stars

The items I wanted were much cheaper on Runnerinn than on any other site, the ordering was easy and the items arrived 9 days after I placed my order and were exactly as ordered. I was kept informed vi... See more

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Rated 5 out of 5 stars

It's unbelievable how fast their delivery to united states. Specifically in New York. I ordered altra lone peak 9+ on May 16 and got my shoes on the 20th. Surprisingly their international shipping is... See more

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Rated 5 out of 5 stars

Received shoes, only a few days later than quoted, but coming all the way from Spain, not surprised! Very comfy. Only drawback is that the photograph shown when I ordered, had material, traditiona... See more

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Rated 5 out of 5 stars

Had to wait a week for delivery - but the trail shoe didn't disappoint. Comfy, light and well cushioned for those harder underfoot trails. Took them straight out for a 15km run and felt great. Defo... See more

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Rated 5 out of 5 stars

100% legit company & 100% genuine trainers. I ordered a New Balance trainer and was delivered with in a week of purchase. I was however a bit sceptical when buying because I couldn’t really believe... See more

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Rated 5 out of 5 stars

Excellent, this is the second time I have used this company, and I would do so again without hesitation. Quick delivery with tracking and asics were as expected. Pricing was cheaper than anywhere else... See more

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Rated 5 out of 5 stars

All round good experience. They had stock of a trainer that I couldn't find in other stores. The price was competitive, and the delivery process was clear. I was aware the product was being shipped fr... See more

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Rated 5 out of 5 stars

This website offered the best price for what I was after - a pair of Topo Athletic trainers. Never heard of the website before, so was a bit unsure. However the ordering process was straightforwar... See more

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Rated 5 out of 5 stars

I had read that the Asics Kayano design had changed however you can now only buy editions beyond 30 so I had no choice other than to hope for the best! In fact, the elevated heal is amazing, extremely... See more

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Rated 5 out of 5 stars

I shopped here to find good running shoes and I eventually found them. I know that there are many online stores with professional equipment and all that, but I didn't want to overpay so this is the re... See more

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Rated 5 out of 5 stars

Hassle free buy and great price, I had to check trustpilot first as these were a lot cheaper than other stores and found the main complaint was length of delivery time but people weren't reliasing... See more

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Rated 5 out of 5 stars

I was not familiar with this particular site. That being the case I paid through PayPal for security and peace of mind. My package arrived in full and on the exact date stated. The quality of the prod... See more

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Rated 5 out of 5 stars

This was my first order from runnerin, however not from tradeinn. It's quite simple really,if you're in the UK AND if you want the best prices and availability on your items but don't mind waiting a b... See more

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Rated 5 out of 5 stars

Happy with the service. The product was delivered safely and in good condition to the UK. NOTE: This company is based in Spain so please check out the conditions for delivery and returns to avoid... See more

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Rated 5 out of 5 stars

Best running shoes I've had since I first bought my first pair of running shoes way back in the 1980's. Really comfortable, great colours and provide good cushioning. So impressed, I have now bought a... See more

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Rated 5 out of 5 stars

Ordered a pair of asics and they took a while to come so looked on here and saw the reviews and was concerned I’d been scammed but arrived today. Really pleased. Delivery was nearly two weeks but trai... See more

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Rated 5 out of 5 stars

The website had a good range of trainers that I couldn’t find anywhere else but as I’d never heard of the company I was a bit cautious and found mixed reviews online. I shouldn’t have worried as the e... See more

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Rated 5 out of 5 stars

Wasn't sure about ordering these trainers when I found out the company was in Spain. But thought I'd give them a try as the trainers were very good value. They came within 7 days of me placing my o... See more

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Rated 5 out of 5 stars

First time I’ve used runnerinn. Ordering wasn’t as straight forward as it could have been but got them ordered. Delivery took longer than I expected, almost 10 days. They were best on price though and... See more

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Rated 5 out of 5 stars

I bought my Son a pair of Adidas Pureboost 5 trainers from Runnerinn because they were £35 cheaper than from Adidas. They arrived on 23 December as stated before I ordered and my Son loves them. Th... See more

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Rated 5 out of 5 stars

I was desperate for ASIC Trabucos and couldn’t find my size (6/40) anywhere. When I googled RunnerInn had my size. I had never heard of them and was nervous ordering. Shouldn’t have been. Ordered &... See more

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Rated 5 out of 5 stars

Excellent service. I had to contact the company as I had made a mistake on the delivery address postcode. Totally my fault. The company were quick to respond and deal with my issue. Product arrived an... See more

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Rated 3 out of 5 stars

I ordered a pair of BROOKS Ghost Max 2 running shoes from the Runnerinn website as they seemed to be the cheapest available on the web. I received an instant notification about the receipt of the orde... See more

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Rated 5 out of 5 stars

Tradeinn is becoming my go-to trusted outlet for sporting goods. Cost effective and reliable delivery, fantastic range of products and great website. Never had any issues with orders so can't comme... See more

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Rated 3 out of 5 stars

They constantly under estimate delivery times. Also ( and part of the problem) the item will say its in stock when you order then later you find that either it is not in stock or sometimes not even... See more

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Rated 5 out of 5 stars

Easy process, fast dispatch and great trainers. The newest version of Kayano are great - akin to wearing comfy slippers! Would definitely buy from Runner inn again. All round a great experience

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Rated 5 out of 5 stars

I’ve ordered 3 pairs of running shoes here, 2 have arrived and 1 is coming soon. Delivery usually takes about a week in my case. They offer the lowest prices I could find and so far I am very happy wi... See more

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Rated 4 out of 5 stars

I was a bit worried, since I had not heard of this company, that I would get scammed but other reviews said it was fine and I am pleased to say that it was! Took a week for my trainers to get to... See more

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Rated 5 out of 5 stars

Fast delivery, best prices, genuine products, couldn't get any better than that. Its my second buy from a Tradeinn partner, fully satisfied. Would buy again.

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Rated 5 out of 5 stars

Was unsure, but was VERY IMPRESSED and VERY HAPPY with dispatch and delivery to UK. WELL DONE, and could not recommend them any higher!

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Rated 4 out of 5 stars

Got the right shoes with no flaws only negative thing was the delivery considering the estimated arrival was wrong by about 1,5 weeks

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Rated 4 out of 5 stars

I bought a pair of Nike Pegasus 37, the price was very competitive, even with the cost of delivery which was quite high - as it was coming from Spain I realised after the transaction. The shoes are sp... See more

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Rated 5 out of 5 stars

Ordered Thursday evening, received following Thursday - well within the timeframe I was given for delivery. Given the issues we’re having with borders / Brexit, I was surprised the order arrived so qu... See more

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Rated 4 out of 5 stars

Credit were credit is due. I recieved what I ordered and im happy with my purchase. Just lost 1 star as the communications end of things need to be improved and delivery was longer than expected. I ha... See more

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Rated 3 out of 5 stars

@Updated - got package after 2+ month waiting. If you'll update a proper estimated delivery dates and proper delivery companies in your website, we'll increase your score. Ordered before 2 m... See more

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Rated 4 out of 5 stars

I ordered a pair of running shoes from Runner Inn on the 6th of June, all seemed well until I read the reviews on Trust pilot. So yesterday I sent them a harsh email... And believe it or not they arri... See more

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Rated 3 out of 5 stars
Invited

I like ordering on Runnerinn. I have a really good communication with them, good products with good price. Have no problem with returning of products. once a shoe get brooked , but it was not a probl... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Asics trail running shoes and only read reviews of Runnerinn after placing it (stupid, I know!) Immediately I regretted being hasty. However, they kept me up-to-date of my order pr... See more

Rated 4 out of 5 stars

Placed an order on 4th May. Received it on 15th. Took longer than expected but trainers were exactly as ordered. I placed another order today. I hope all goes well again. I previously made a mista... See more

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Rated 3 out of 5 stars

Quality quality products, delivery takes agessss and had certain items in my parcel cancelled on me. If i wasnt to have logged into my account to see they had been cancelled i would have not been noti... See more

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Rated 5 out of 5 stars

After seeing quite a few negative reviews about runnerinn, I was a bit nervous about ordering... but the price was so good I took the plunge. It was worth it! Ordered my new asics trainers on Sun... See more

Rated 5 out of 5 stars

Order 2 pairs of Goretex Trail runners one Asics for my wife and a pair of Solomon’s for myself. Arrived in 7 days from Spain photo of package and tracking provided. Shoes are perfect and all round go... See more

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Rated 3 out of 5 stars
Invited

I am pleased with the product now that I have finally received it but there was a lack of information about the delivery process. Confirmation of the order came through but after that nothing and afte... See more

Rated 5 out of 5 stars

Three times a great experience . The best sport products for the lowest price. Twice the laters Asics running shows and a Garmin woman hart measure band. Delivery as told on the website 3-5 days, a... See more

Company replied

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Company details

  1. Running Store
  2. Online Marketplace

Written by the company

Runnerinn is a specialist online store that focuses on selling high-quality running equipment at discounted prices. Runnerinn stocks a large range of clothing, shoes and accessories for runners of all abilities, with many types and styles available. For runners, the right footwear is essential to enjoying the sport, as they will help to avoid unnecessary injuries and blisters. Runnerinn offers a large and varied range of running shoes, from top brands such as Adidas, Nike, Asics, New Balance, Mizuno and Saucony. The website allows customers to choose the right shoe by selecting for their price, speed and comfort. For more advanced runners, Runnerinn also has a great selection of specialist stockings and barefoot running shoes. The range of clothing at Runnerinn includes everything from outerwear such as leggings and jackets to underwear and socks, and there is also a selection of heart rate monitors and running technologies to browse. Runnerinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,5 Mio legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy.


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

When I ordered my trainers for a trip I…

When I ordered my trainers for a trip I was going on it stated wednesday as the day I would receive them, it was Saturday, 8 days before i left. The delivery date then changed to Friday, I waited in all day only to find they hadn't been dispatched. They eventually were delivered a week after that, when i was away. I now will have to return which is costing me £11.49. Be aware of these costs and of shipping times, as they can be long. very disappointing. Also you'll need access to a printer, nobody has a printer ? they suggest you ask a friend or go to your local library ? surely they could use a service that is a bit more user friendly and modern.

9 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 1 out of 5 stars

Be prepared to wait a long time for your order

I ordered a Naked Running belt on 26th July, which at the time of ordering was estimated to arrive within 2-3 days. I got an email to say it had been dispatched on 28th, with a link to Royal Mail, which indicated 31st July delivery - which was longer than advertised, but ok no biggie.

31st came and gone, and now Royal Mail do not have a delivery date, infact says it went to the wrong sorting office and is making its way through the system, although the status on RunnerInn says "The goods have arrived in the destination country". Which begs the question - they are being imported ? at no point did RunnInn indicate this - if I had known I would bought this from someone who is more local.

Anyway its now 7th Aug and I have still not received my order. I have sent a message to RunnerInn , to enquire where it is - that has yet to be replied too.

I dont think these guys are scam, but they do over promise and definitely under deliver, which would make me think twice before I ever order again from them.

UPDATE : 8th Aug - parcel finally arrived, full 8 days after what was originally stated in sellers email.

Conclusion :
I am not one of those people who needs everything now, but I do like to know when it might be delivered - whether thats 2 days , 5 days 1 week. This is where I feel this company really fails. The date of delivery changes almost on a daily basis - infact a few times, didnt even know where it was ! And their support is terrible - I got a reply after 4 days, only to tell me what I already knew.

RunnerInn and its other brands, seems to have a great range of products, and if you dont mind waiting or not even knowing when it may be delivered , this might be for you. Also I feel when things go wrong , their support is lacking - I'm afraid thats a big No No for me

7 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 1 out of 5 stars

How can this Company have a 4.1 rating…

How can this Company have a 4.1 rating when 1 out of every 4 people gave it a 1 rating. No matter what 25% 1 ratings is very high and thus this Company should be avoided. They answer these reviews with a standard answer (same) on every complaint.
If you purchase from this Company be prepared for a long wait and use paypal or one of 4 pay systems to ensure you can get your money back. Better yet purchase from your Home Country, ie...,Amazon etc.

6 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 1 out of 5 stars

AVOID AT ALL COSTS !!!

I made an order the 24 of June ,and was supposed to be delivered the 3 of july but i never received my order and today we are the 6 of august 2025 !After at least 20 calls to their service,they assured me that i would receive a refund but nothing from their side , total silence and no refund .Then i sent some mails to know what will be done , i received multiple answers , some said that i would receive my order shortly , other that they are inquiring , other writing that they are sorry but they do not know what happened.Then after 4 weeks they sent me a PDF to compile for missing orders but when i sent it back , they answered with an automated mail that said that i would receive my order shortly after 1 month and a half again !!!
It keeps on getting worth,with this company , they even answer to all the reviews here on Trustpilot faking that they care and saying that they are sorry and that they will fix the problem but it is all fake they do not do anything !!! If you wanna play russian roulet with your money than you are at the right place , you will order and pay but then , pray that what happened to me won't happen to you !!! AVOID THIS COMPANY AT ALL COSTS !!!
////
I wanna aswer their answer ///
The transporter NEVER RECEIVED THE ORDER ,I CALLED COLISSIMO AND THEY NEVER GOT ANYTHING FROM RUNNERINN,and Runnerinn is using this excuse as a NORM !!! AVOID !!!

6 August 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are deeply sorry for your comments. The delay with your order was not our intention, and we assume full responsibility for our actions and any related inconvenience.

However, there are external factors that can affect the delivery of an order, which is why our estimated dates are not exact.

Also, please note that you can always choose between different shipping companies if you are not satisfied with the service of a particular carrier.

Your comments will be taken into account for continuous improvement.

Regards

Rated 1 out of 5 stars

sent me the wrong item and asked me to…

sent me the wrong item and asked me to pay to return it. No apology and generally made the entire process very difficult.

23 July 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear,

We are very sorry to hear that you rated our service as not meeting your expectations.

Please be assured that the experience of our customers is very important to us.

We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.

Please accept our sincerest apologies for any inconvenience caused.

Best regards

Rated 5 out of 5 stars

Top quality product

Good product fast shipment, surprisingly light but yet powerful battery

2 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Delivered as advertised

Delivered as advertised, quick delivery

1 July 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

I purchased a high-end pair of Asics…

I purchased a high-end pair of Asics shoes from this website, expecting quality and professionalism. Unfortunately, after only two months of normal use, the shoes began to fall apart.

I contacted the company multiple times, sending detailed messages and clear photo evidence of the damage. Despite this, they consistently claimed they did not receive my messages. After several attempts, they eventually dismissed my complaint without any proper investigation.

This behavior raises serious concerns about the authenticity of the products they sell. Based on my experience, I question whether these are genuine Asics shoes at all.

I strongly warn others: **do not trust this website.** The customer service is evasive, the complaint process is dismissive, and the overall experience suggests highly unprofessional – and potentially fraudulent – business practices.


7 July 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear Customer,

We greatly appreciate the time you took to write a review and are deeply sorry for any inconvenience caused.

If you received the wrong item, you must submit a return request through your account. As soon as you complete the process, our returns department will contact you and explain all the steps to follow. Please remember to attach photos of the item and any damage.

Thank you very much.

Rated 5 out of 5 stars

Fast and smooth delivery

27 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Everythink was great

2 July 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 1 out of 5 stars

They sent the wrong item, charged me to return them.

They sent the wrong item - they sent me women's trainers instead of mens.
I contacted them and explained - showed them the product page and all the confirmation and dispatch emails, none of which mentioned anywhere them being women's.
But as with others they 'investigated'.
They said 'the trainers were listed in the women's section of the navigation'.
But if you search on Google for a product, and get delivered an advert, and click on that advert, you don't do the site navigation piece do you, you just land on the relevant product.
So they decided they were in the right and charged me £10 to return them to Spain.
I deffo won't buy from them again.
If you're in the UK it's better to use sportsshoes.com

21 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We apologize for the inconvenience. In this case, if you received an incorrect/defective/incomplete product or simply want to return it, please submit a return request through your account.

Opening a return request doesn't always mean you want to return the product. It also means you want to complain about issues related to the order you received (for example, the item is missing from the order, customization issues, the product doesn't match the image, etc.).

Log in to your account using your email address and password and select My Orders. Then, click on the order, select the reason that best fits the situation, and follow the instructions. For more information, you can contact us at support@tradeinn.com.

Please excuse the inconvenience.

Regards

Rated 5 out of 5 stars

Ordered shoes from the Netherlands

Ordered shoes from the Netherlands. They where way cheaper. Received them 5 days later. Communication about the order and delivery was great!

26 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 5 out of 5 stars

Works flawlessly

I was skeptical when I placed my order, but I must admit that I ordered running shoes and received them just two days later. Works flawlessly.

20 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a great day.

Best regards,

Rated 2 out of 5 stars

Poor refund experience still waiting after 16 days

Great price, slow delivery and appalling refund system. My return items were delivered back to them on 12th June. Still no sign of a refund on 28th June.

28 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Good morning,

We are very sorry that you found our service below your expectations.

In order to continually improve, we would like to verify what happened. Please send us your order number and we will be happy to review your case.

Please apologize for any inconvenience.

Regards

Rated 5 out of 5 stars

Product arrived swiftly and was as…

Product arrived swiftly and was as described. Very pleased

28 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear,

Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.

Thanks and best regards,

Rated 5 out of 5 stars

quick delivery also into the abroad

20 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear,

Thank you for taking the time to share these positive comments about your experience with us. We are very happy to have been able to serve you in the best way.

This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!

Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.

Thanks and best regards,

Rated 1 out of 5 stars

The customer service is unbelievably

I received a pair of shoes for which the right one was dirty and requested a refund.

The process to get my money back is very complicated — I had to send multiple different photos several times as they requested.

Even after two weeks, I am still waiting for a final response to return the shoes and receive my refund.

I was considering buying from their website again, but after this experience, I definitely won’t. I cannot recommend this company to anyone, not even my worst enemies.

The customer service was unbelievably poor and frustrating.

Moreover I wrote them multiple time with no responses

26 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear Matteo,

We are very sorry to hear that you rated our service as not meeting your expectations.

Please be assured that the experience of our customers is very important to us.

If you need more information or assistance, please contact our customer service team by emailing to support@tradeinn.com.

We have also taken your comments into account and sent them to the corresponding department in order to continuously improve and take action to also enhance the quality of our service.

Please accept our sincerest apologies for any inconvenience caused.

Best regards,

Rated 5 out of 5 stars

Great Puma Pricing

Easy to order, good communication and delivered in timeframe not forgetting the great prices.

26 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

Thank you for taking the time to write such a positive review. Your feedback is essential for continuous improvement.

We hope you enjoy your product!

Have a nice day!

Best regards

Rated 2 out of 5 stars

Not fit for non-EU customers

If you are a non-EU customer (UK, Switzerland, Norway, etc.) consider other options. It is a well run operation... for the EU. If you order from other websites your order will arrive earlier, and the final price will be comparable and in most cases cheaper.
The expected shipping time was a tad long, but well advertised. I thought that was the effort to do to get a good deal. Yet, they still missed the deadline by almost week. If you contact them, there is a stupid chatbot that answers automatically, providing zero value to the customer and just produces frustration and annoyance.

When the shoes arrived, they came with additional custom fees, which look disproportionate relative to what happened with other retailers. It seems that the logistical setup end-up triggering more fees than their competitors, to put it politely.
Frankly speaking, they may be competitive for the EU market, but if you are outside the EU it's a big disappointment.

25 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Dear customer,

We are very sorry to hear that our service did not meet your expectations.

We would like to remind you that the experiences of our customers are very important to us, that's why we examined your case.

Since the customs duties are calculated according to the type/value of the goods and other factors unknown to us, we cannot include them in the final price. These and the applicable customs fees are automatically billed separately by the shipping company.

That is why we point out on our product page (from where the item is placed in the shopping cart) and in the shopping cart that our prices do not include VAT and do not include customs duties (Switzerland, Norway etc.)

For shipments within the European Union, all products already include the applicable VAT.

We point out on our homepage, in the terms and conditions and in the email of the order confirmation that our company is based in Spain.

In addition to the purchase price and the transport costs, you will also find the VAT stated as 0 on your invoice.

We have taken into account your comments and forwarded them to the appropriate department in order to continue to improve and increase the quality of our services.

If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.

Best regards,

Rated 4 out of 5 stars

Wide products range, good quality and supportive helpdesk

I'm buying trail running equipment from Runnerinn since 3 years and overall I had very good experience with them. Many products, good quality and supportive helpdesk. To improve: make sure that the products shown as in stock on the site are accurately reflected so the estimated delivery date do not change significantly after the order is placed.

16 June 2025
Unprompted review
Runnerinn logo

Reply from Runnerinn

Hello,

We greatly appreciate the purchase made and your time taken to leave us a review.

Your opinion is very important to us.

Have a wonderful day!

Best regards,

The Trustpilot Experience

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