Must say I was a little worried when ordering my running trainers from the site , having read some reviews here and connected to TradeInn I was a little uncertain. However, the running trainer... See more
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Runnerinn is a specialist online store that focuses on selling high-quality running equipment at discounted prices. Runnerinn stocks a large range of clothing, shoes and accessories for runners of all abilities, with many types and styles available. For runners, the right footwear is essential to enjoying the sport, as they will help to avoid unnecessary injuries and blisters. Runnerinn offers a large and varied range of running shoes, from top brands such as Adidas, Nike, Asics, New Balance, Mizuno and Saucony. The website allows customers to choose the right shoe by selecting for their price, speed and comfort. For more advanced runners, Runnerinn also has a great selection of specialist stockings and barefoot running shoes. The range of clothing at Runnerinn includes everything from outerwear such as leggings and jackets to underwear and socks, and there is also a selection of heart rate monitors and running technologies to browse. Runnerinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,5 Mio legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world with fast delivery times and a 30-day returns policy.
C Pirineus 9, 17460, Celrà, Spain
Replied to 99% of negative reviews
Typically replies within 1 week
When I ordered my trainers for a trip I was going on it stated wednesday as the day I would receive them, it was Saturday, 8 days before i left. The delivery date then changed to Friday, I waited in all day only to find they hadn't been dispatched. They eventually were delivered a week after that, when i was away. I now will have to return which is costing me £11.49. Be aware of these costs and of shipping times, as they can be long. very disappointing. Also you'll need access to a printer, nobody has a printer ? they suggest you ask a friend or go to your local library ? surely they could use a service that is a bit more user friendly and modern.
Reply from Runnerinn
I ordered a Naked Running belt on 26th July, which at the time of ordering was estimated to arrive within 2-3 days. I got an email to say it had been dispatched on 28th, with a link to Royal Mail, which indicated 31st July delivery - which was longer than advertised, but ok no biggie.
31st came and gone, and now Royal Mail do not have a delivery date, infact says it went to the wrong sorting office and is making its way through the system, although the status on RunnerInn says "The goods have arrived in the destination country". Which begs the question - they are being imported ? at no point did RunnInn indicate this - if I had known I would bought this from someone who is more local.
Anyway its now 7th Aug and I have still not received my order. I have sent a message to RunnerInn , to enquire where it is - that has yet to be replied too.
I dont think these guys are scam, but they do over promise and definitely under deliver, which would make me think twice before I ever order again from them.
UPDATE : 8th Aug - parcel finally arrived, full 8 days after what was originally stated in sellers email.
Conclusion :
I am not one of those people who needs everything now, but I do like to know when it might be delivered - whether thats 2 days , 5 days 1 week. This is where I feel this company really fails. The date of delivery changes almost on a daily basis - infact a few times, didnt even know where it was ! And their support is terrible - I got a reply after 4 days, only to tell me what I already knew.
RunnerInn and its other brands, seems to have a great range of products, and if you dont mind waiting or not even knowing when it may be delivered , this might be for you. Also I feel when things go wrong , their support is lacking - I'm afraid thats a big No No for me
Reply from Runnerinn
How can this Company have a 4.1 rating when 1 out of every 4 people gave it a 1 rating. No matter what 25% 1 ratings is very high and thus this Company should be avoided. They answer these reviews with a standard answer (same) on every complaint.
If you purchase from this Company be prepared for a long wait and use paypal or one of 4 pay systems to ensure you can get your money back. Better yet purchase from your Home Country, ie...,Amazon etc.
Reply from Runnerinn
I made an order the 24 of June ,and was supposed to be delivered the 3 of july but i never received my order and today we are the 6 of august 2025 !After at least 20 calls to their service,they assured me that i would receive a refund but nothing from their side , total silence and no refund .Then i sent some mails to know what will be done , i received multiple answers , some said that i would receive my order shortly , other that they are inquiring , other writing that they are sorry but they do not know what happened.Then after 4 weeks they sent me a PDF to compile for missing orders but when i sent it back , they answered with an automated mail that said that i would receive my order shortly after 1 month and a half again !!!
It keeps on getting worth,with this company , they even answer to all the reviews here on Trustpilot faking that they care and saying that they are sorry and that they will fix the problem but it is all fake they do not do anything !!! If you wanna play russian roulet with your money than you are at the right place , you will order and pay but then , pray that what happened to me won't happen to you !!! AVOID THIS COMPANY AT ALL COSTS !!!
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I wanna aswer their answer ///
The transporter NEVER RECEIVED THE ORDER ,I CALLED COLISSIMO AND THEY NEVER GOT ANYTHING FROM RUNNERINN,and Runnerinn is using this excuse as a NORM !!! AVOID !!!
Reply from Runnerinn
sent me the wrong item and asked me to pay to return it. No apology and generally made the entire process very difficult.
Reply from Runnerinn
Good product fast shipment, surprisingly light but yet powerful battery
Reply from Runnerinn
Reply from Runnerinn
I purchased a high-end pair of Asics shoes from this website, expecting quality and professionalism. Unfortunately, after only two months of normal use, the shoes began to fall apart.
I contacted the company multiple times, sending detailed messages and clear photo evidence of the damage. Despite this, they consistently claimed they did not receive my messages. After several attempts, they eventually dismissed my complaint without any proper investigation.
This behavior raises serious concerns about the authenticity of the products they sell. Based on my experience, I question whether these are genuine Asics shoes at all.
I strongly warn others: **do not trust this website.** The customer service is evasive, the complaint process is dismissive, and the overall experience suggests highly unprofessional – and potentially fraudulent – business practices.
Reply from Runnerinn
They sent the wrong item - they sent me women's trainers instead of mens.
I contacted them and explained - showed them the product page and all the confirmation and dispatch emails, none of which mentioned anywhere them being women's.
But as with others they 'investigated'.
They said 'the trainers were listed in the women's section of the navigation'.
But if you search on Google for a product, and get delivered an advert, and click on that advert, you don't do the site navigation piece do you, you just land on the relevant product.
So they decided they were in the right and charged me £10 to return them to Spain.
I deffo won't buy from them again.
If you're in the UK it's better to use sportsshoes.com
Reply from Runnerinn
Ordered shoes from the Netherlands. They where way cheaper. Received them 5 days later. Communication about the order and delivery was great!
Reply from Runnerinn
I was skeptical when I placed my order, but I must admit that I ordered running shoes and received them just two days later. Works flawlessly.
Reply from Runnerinn
Great price, slow delivery and appalling refund system. My return items were delivered back to them on 12th June. Still no sign of a refund on 28th June.
Reply from Runnerinn
Product arrived swiftly and was as described. Very pleased
Reply from Runnerinn
I received a pair of shoes for which the right one was dirty and requested a refund.
The process to get my money back is very complicated — I had to send multiple different photos several times as they requested.
Even after two weeks, I am still waiting for a final response to return the shoes and receive my refund.
I was considering buying from their website again, but after this experience, I definitely won’t. I cannot recommend this company to anyone, not even my worst enemies.
The customer service was unbelievably poor and frustrating.
Moreover I wrote them multiple time with no responses
Reply from Runnerinn
Easy to order, good communication and delivered in timeframe not forgetting the great prices.
Reply from Runnerinn
If you are a non-EU customer (UK, Switzerland, Norway, etc.) consider other options. It is a well run operation... for the EU. If you order from other websites your order will arrive earlier, and the final price will be comparable and in most cases cheaper.
The expected shipping time was a tad long, but well advertised. I thought that was the effort to do to get a good deal. Yet, they still missed the deadline by almost week. If you contact them, there is a stupid chatbot that answers automatically, providing zero value to the customer and just produces frustration and annoyance.
When the shoes arrived, they came with additional custom fees, which look disproportionate relative to what happened with other retailers. It seems that the logistical setup end-up triggering more fees than their competitors, to put it politely.
Frankly speaking, they may be competitive for the EU market, but if you are outside the EU it's a big disappointment.
Reply from Runnerinn
I'm buying trail running equipment from Runnerinn since 3 years and overall I had very good experience with them. Many products, good quality and supportive helpdesk. To improve: make sure that the products shown as in stock on the site are accurately reflected so the estimated delivery date do not change significantly after the order is placed.
Reply from Runnerinn
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