UberEATS Reviews 108,739

I ordered McDonald’s through Uber Eats and was really disappointed with the state of the delivery. The bag was soaked through with grease and drink, the packaging was torn and the fries looked like... See more

useless support team this app is a scam charges triple the price sometime quadruple the actual price on produce items. ordered banana guy brought only three banana uber invoice shows 2.25 kg for 3 ban... See more

When there's no issues, whilst its more expensive than the other food apps, it works well. HOWEVER, their customer service team are the rudest, most arrogant people to deal with. They dont read messag... See more

We've ordered a few times this week as we are having a kitchen redone. Every single time we have had issues, drivers cancelling the order last minute but keeping the tips, food being read but only bei... See more

I ordered PaPa John's Pizza through Instacart's resturant app powered by UberEats. Because I knew there were several PaPa John's close to my house. They sent my order several miles away to another cou... See more

Completely wrong order. Even though the pictures prove it against the receipt which shows my order “we can confirm that this order isn’t eligible for a refund or price adjustment” However they... See more

Order did not come. No refund given. Driver said he waited at the premise for the required 7mins before leaving. This is untrue - we were in the house the whole time, with a view of the front... See more

Uber turned very sly. Their system rearranges itself with zero sugar drinks to sugar drinks as showing you "proof" you purchased the sugar drinks instead purchasing sugar free drinks. Just pointing th... See more

Judging by the consistently awful reviews, uber eats don’t seem to care that their customer service is terrible. Impossible to speak to anyone that isn’t a chatbot. Ordered yesterday, they failed to a... See more

Uber Eats prides itself on slow service, delivering cold food, along with the occasional wrong order just to make things exciting. They love their delivery people placing the order right up against yo... See more

My wife had ordered a MacDonalds happy meal for our Daughter this evening (10/10/25) When the guy handed her the Drink bag, that had a cup of Pepsi in it, the lid was off and most the drink had soaked... See more

Terrible customer service, they don't care much for the customer, every order I get from them is freezing cold and orders are always wrong. Spent £60 on an order, every item delivered was wrong and th... See more

DO NOT ORDER Couldn't even eat it, had beetroot on it which is not in the description and I'm allergic, my partner just ate the gyozas off the top, sushi isn't fresh and isn't anything like the photo... See more

I received the wrong order then ordering from Mcdonalds and they refused to refund me after several attempts contacting them and sending them pictures and evidance They just fobbed me off numerous... See more

I would never give 1 to Ubereats, but unfortunately I can't put 0. How can they still be working? I used them a few years ago and they were horrible. Straight-up awful. No communication, no customer s... See more

My Uber Eats order (LKR 5,898.62) was never delivered, yet Uber refused to refund it — hiding behind a “48-hour policy”. That policy might suit Uber’s internal systems, but it doesn’t override... See more

ordered food, after 3 hours went to bed with no sign, rang restaurant to cancel as still not set off with order, they had no problem and said i would get a full refund, i received a partial refund,... See more

Ordered €50 worth of food, idiot driver never delivered the food so contacted them for a refund which was granted. Then a few weeks pass and no sign of the refund, they are now refusing to process it... See more

Constantly have items missing from our food orders & told they can only refund the cost of the item missing. Leaving us to pay for delivery twice to get the things we originally ordered. Should have k... See more

I ordered 2 milkshakes from smashed and pulled, when my milkshakes came they tasted tangy, I rang the takeaway place up and said my milkshakes are gone off/spoiled, I could of been sick or very ill lu... See more

Last night, I order a few pizza pies for me and my girlfriend since we weren't in the mood to cook but also not in the mood for pizza itself. The food eventually got here, we received it squas... See more

Woeful customer service, on the back of a complaint all you get is generic copy and paste messages. They eventually just stop messaging you back despite leaving your complaint totally unresolved!!! Wo... See more

on Na commander 3 tacos billal a écrite Le menagerie sur l' application ET voila con on a décendu Le parquet est plus la nul IL faux fermer abinir application EN France

Constant issues with deliveries and orders with errors. I was paying for the premium service as a housebound customer. The customer service refusing to refund me for missing items and I am already pay... See more

Driver didnt follow instructions and admitted he didn't and also admitted he didn't know the area. Food was cold, drinks were spilt. Got a £6 refund on a £32 order. Now only getting an automated resp... See more

I would give it 0 stars. I ordered some food and when I opened the container it had the workers hair in it (even though they said their hygiene was rated 5 out of 5). I complained to Uber and sent pic... See more

There’s been more than a few orders when I’ve been told the business didn’t provide some part of my order, usually the drink. Usually I can get a refund but this time around; the app was not allowing... See more

Food arrived and it was a mess - all the dishes had leaked out. The driver stood at the door and kept saying it was the restaurants fault (swearing a lot) and that I needed to contact them. I got in... See more

Ordered groceries from UberEats. The driver delivered someone else's order. Took all the pictures to prove this. Raised an issue with UberEats directly and the reply was that they were not going... See more

I placed an order that was supposed to arrive in 30 minutes. The delivery driver had my food within 15minutes of placing the order. The delivery took 45+ minutes to arrive to me. At the time there w... See more

I ordered a drink for myself and a combo meal for my daughter and paid $44 with a driver tip. Driver delivers two drinks. UberEats comps $2 saying this is not an issue that requires refund. I contact... See more

I’ve had uber eats for a long time. I even upgraded to UberOne. The amount of actual time I’ve lost is sickening. In my last 10 orders I’ve had 4 orders get cancelled either due to the driver stealing... See more

My final Uber Eats order was an absolute disaster. The food was ready less than 30 minutes after I placed it, then sat on the counter for over an hour while drivers were assigned, cancelled, reass... See more

I did not receive my order and was charged for it, there is no way to complain or connect with anyone at uber eats. I spend $6000 a year on food and rides. I am cancelling my account and using lyft an... See more

Uber Eats, Broke a clause 18 of customer rights, not delivering my food within the time agreed and do not want to refund me. Disappointing company that steal your money and never delivers your food.... See more

Go for DoorDash. Customer Service is TRASH. for Ubereats. One pic by the delivery person is good for them. Whole time they took your food & you checked & didn’t get anything lol. Their response: “well... See more

They will always side with the merchant. Regardless of if the merchant has cancelled 10 orders in a row for no reason (across several weeks time and different times during the day), or they just faile... See more

ordered a mcdonald’s. simple enough. watching the progress was embarrassing for them. after 4 drivers i decided to contact customer service. now we are on the 5 th driver. the rep told me 4 drivers ha... See more

My recent UberEATS experience was absolutely disappointing. The first driver showed up at the restaurant, picked up my order — and then disappeared. After that, I saw driver after driver (five... See more

Uber doesn't want you to eat, at it again, try hiring people that speak the language of the country their in or that are able to at least read the orders they’re delivering, brain dead driver brings t... See more

I agree Uber Eats is a scam. They claim to pick up food and never deliver to then state they are charging you for the order regardless.

✳️ PUBLIC NOTICE – MISUSE OF ABN BY UBER EATS ✳️ I recently discovered that Uber Eats has falsely used my ABN (Australian Business Number) and reported to the ATO that I earned income through t... See more

Absolutely horrific customer support. I was overcharged for an ASDA order because it let me apply a £25 promotion in checkout only to remove it days later when the order arrived. UberEats support t... See more

Worst terrible service !!! All agents from india ignore you bad bad agents swallow your money and mark order as complete when it doesn't arrive stay away from these filthy people and check the tick to... See more

Lack of Transparency and Support $19 Overcharge Ignored I placed a grocery order through Uber Eats on September 9, 2025, with an original checkout total of $216.12 (including a $30 tip). After... See more

Absolutely idiotic "customer service" reps. On their X account, they say to DM them with your issue, but their account isn't set up to allow DMs. I placed a grocery order that was delivered with multi... See more

Food is ALWAYS missing and when you complain or try and get your money back your met with please send us proof message etc etc and messages that seem a little hostile. i can’t be arsed with all that n... See more

Worst experience ever. Ordered food with uber eats, just to experience that their expected waiting times taken by a lot of imagination. "Time I should have received my food was 21.20, arrived at... See more

I ordered from UberEats, and the restaurant I ordered from sent me the wrong order. The way the food looked was disgusting and presented serious health and environmental issues. I reported the pr... See more

I’ve never had such a frustrating experience with a delivery service. I ordered from McDonald’s through Uber Eats, paid for everything including a drink and sauce, and they were never deliv... See more