Bought 2 vinyl storage racks and a TV unit Nice colour, design and legs and reasonable price, delivery within a week of ordering. Very disappointed with the build quality, materials used ar... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Ordered an item through Amazon ('delivery' arranged by VidaXL) which never arrived. Marked as shipped 3 days ago, but the couriers haven't received the item yet, and it was meant to be deliv... See more
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I bought two outdoor Tarapaulin tent covers for our outdoor wedding. The picture on eBay showed it erected with poles and seemed perfect. They arrived without poles or instructions, and no way of putt... See more
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Purchased the metal triple bin store and we are now on days 3 working from 8.30am until 5.00pm and still not assembled !! The instructions are very scant and the diagrams so small that even with a mag... See more
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I contacted VidaXL to ask if there was any way to speed up the delivery of a stroller, as my cat is very unwell and I wanted to take her out for a stroll while I still could. The first reply felt ge... See more
Company replied
Average quality although probably expected for the price. I bought a wooden desk top which looks nice but somewhat unrefined so there are a few cracks and a couple of places where I need to sand it do... See more
Company replied
I can't believe this is a functioning company, tried to cancel an order within minutes, they've delivered to an address that we no longer occupy, and are unable to access. Unable to effectively answ... See more
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I purchased a wooden planter and a plastic planter over 4 months ago. The plastic planter was fine but the wooden planter could not be assembled as the bolts did not screw in & parts of the wood had... See more
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Brand .. vidaxl .. purchased through wayfair Honestly, don't do it. Sat here trying to work out how the door goes on after days of trying to work the rest out….. Bought a metal shed and... See more
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Absolutely shocking experience I’ve had with this company. I bought a metal cabinet for storage there was a part missing, so I am now left with half of cabinet built. I contacted the customer services... See more
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The drawers ended up being wonky after construction, instructions were hard to figure out, and 2 or 3 pieces came with a crack/chip. The whole build feels a little flimsy, for £85 I'd expect someth... See more
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Absolute disaster, their product arrived incomplete and after more than a month of conversations with them (replied every two weeks mind you from their end) they are completely incapable of helping ou... See more
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The ordering process was quick and easy. Delivery was delayed by the courier, Parcel force, who invited delivery instructions then completely ignored them. The product finally arrived well-packed, wi... See more
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I placed an order and the payment went through. A delivery date was initially set for Thursday, 4 September. I contacted their agent Jojo, who assured me everything was sorted and that I would receive... See more
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Purchased a rabbit hutch which was of such poor quality it was not fit for purpose. Assembled it to discover that it required screwing the roof joists into a thin plywood back. The doors had very f... See more
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Possibly the worst piece of flatpack furniture I’ve ever tried to assemble. It’s only two small garden planters but come with massive industrial size screws that are almost impossible to get in and th... See more
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Purchased the VidaXL Monza 60x40x90 Kitchen Trolley through third party. The sales pictures, used across Vida listings, were misleading, failing to show 12 additional fasteners that get covered by... See more
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I bought one of their steel cabinets and although purchase and delivery were fine, the instructions were unbelievably confusing to the point where we have not been able to assemble it. The measureme... See more
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I purchased their setting and slide set for kids. It was effectively junk, it had missing parts, pre cut timers were the wrong length and the frame had so much movement in it from the swing that I had... See more
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Good! All as described, well packaged & delivered as stated. Perhaps a bit more information on the amount of assembly required would have been helpful in initial details. I think someone with little... See more
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The item turned out to be of very poor quality, and despite all the assurances on the website that it could be returned within two weeks, the owners seem to be doing everything possible to prevent y... See more
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The quality, for what you pay is tragic. The instructions are like trying to decode ancient Egyptian hieroglyphics, and the material broke in your hand like styrofoam. I’d avoid this company in th... See more
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I ordeŕed one of the VidaxL awning and after the delivery, I realised that the box was so damaged that some screws were falling off. During the installation, I realised that one part was broken. The... See more
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After my previous review and back and forth with the company they finally agreed to my refund as my item hadnt arrived until later.. I have recieved my refund and eventually the item to which I made b... See more
Possibly the worst flat pack furniture instructions I've seen in 20 years. This is a 4 pack of outdoor folding chairs. I'd love to add a picture here so everyone else could enjoy step 4 just as mu... See more
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I have the same issue as other reviewers - shipping is fabricated! I ordered via Wayfair (who just keep saying the item has been dispatched, and not to wrry) My items showing from VidaXL as shipped... See more
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I purchased a white tv stand for £129, the pics they put on the website look great... what you get isn't what's advertised. very poor quality is what I got, damaged corners of the wood (clearly done b... See more
Company replied
Ordered an EU single bed frame, well priced and delivered on time but overall quality is dire, missing key screws so had to improvise and many areas requiring an overwhelming amount of screws which is... See more
Company replied
Ordered an outdoor sofa and outdoor chair. The website we ordered from asked us to choose colours for cushions, only after the stuff arrived did we realise no cushions are included - they’re... See more
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Just wanted a VAT invoice. Total waste of time being sent around in circles to provide information it doesn't recognise. Next time I will pay to buy from a reputable source. VERY DISAPPOINTING
Company replied
The value for money is great, the instructions could probably be daunting for some as there are a lot of pieces and the leaflet diagrams cover all variations so no sizes to the plans. The fitting that... See more
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Tent is great, but got damaged by some recent heavy rain. I needed 2 replacement poles, but they don't supply spares. Although they would be able to if the tent was still under warranty. They can'... See more
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Do not use this company. I placed an order they debited my account and yet my order was never placed. I had to contact them and my bank to try to receive a refund for an item that was never even order... See more
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Bought a wheelie bin storage from them. There were a few parts missing. I contacted them and they responded within 24 hours, asking me to identify the parts from the attached parts list. Within 24 h... See more
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Ordered furniture with home delivery. The furniture got delivered to a shop 250 km away from my home and VidaXL couldn’t figure out how to get the furniture to my house. Their only solutions were eith... See more
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Ordered a mesh screen as have a wasp invasion in my 7 yr old room and nest xant be found so this screen was advised. Ordered it 2 weeks ago. Never received it as apparently I requested for it to be re... See more
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Unfortunately, my item arrived infested with woodworm which was pretty shocking, and I can only hope it’s not spread in my house. Organising a refund was difficult and I was met with many irrelevant... See more
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Have contacted the brand and they kindly refunded me . Was happy with the prompt response and issue resolved.
Company replied
The unit ordered was not particularly good quality. Difficult to assemble with confusing instructions. Delivery came in two parts. I realised that the cost was lower than equivalent products so i... See more
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I had a lot of problems assembling the triple bin store. After my review I was contacted by Vidaxl the next day who were quite sympathetic and promised to pass my comments on to quality control. They... See more
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I am extremely disappointed with the bed I purchased for my son from this shop. The entire experience has been nothing short of a nightmare, and I feel completely misled for the price I paid (alm... See more
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I ordered a bed base, but unfortunately it didn’t have any size, I’d searched on a double bed base, it looked like a double bed base so I ordered it. I then immediately regretted, so messaged asking... See more
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Prices are great and the x2 products I ordered are lovely quality, it's just a shame there is no free return option, as I had to order both to see quality/colour etc but now it would cost me half the... See more
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Everything went well from ordering to delivery. Thank you
Company replied
I’ve purchased 2 x side tables. Both the same item, in mango and gold/brass. The items arrived promptly (a little delayed by Storm Amy) and I got down to business of opening and building... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
3.0
Average
8K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
Ive got defective cabinet
Ive got defective cabinet. Ask them for refund. Nobody answer calls, and didnt call back, wrote them to email. No answer ,only asked me for pictures and then dissapeared. Cost me 80eu. Not cheap for this broken cabinet. Dont recommend!
1 October 2025
Unprompted review
Reply from vidaXL
Dear Juditha,
Thank you for bringing this to our attention, and I’m truly sorry to hear about the issue with the cabinet you received.
What you've described doesn't reflect our usual standards, as we always strive to maintain excellent customer service and ensure every issue is handled promptly and fairly.
To assist you as quickly as possible, could you please provide your order number? Once we have that, I’ll personally look into the matter and do my best to resolve it for you.
Kind regards,
Catalin
vidiaXL
Honestly, dont do it
Brand .. vidaxl .. purchased through wayfair
Honestly, don't do it.
Sat here trying to work out how the door goes on after days of trying to work the rest out…..
Bought a metal shed and the instructions were fit to be used as toilet paper only. I wish i had listened to another reviewer who said the same, but the price and the size were right.
Holes in the wrong places, random hole in the wall, numbered piece thats not in the instructions, unclear tiny pictures for instructions. You assemble it then the next page makes you deassemble in order to assemble the next part Etc etc. the stress it has caused is immense.
I messaged vidaxl directly and they wouldnt help despite it being them that made it. ‘You need to go to wayfair.’ Rubbish.
So i spoke to wayfair who obviously had no clue. Vidaxl should have helped.
If you are good at puzzles and have endless time and patience … crack on
10 October 2025
Unprompted review
Reply from vidaXL
Dear Tracey,
Thank you for your feedback. We apologize for any inconvenience you may have encountered with your item.
Please note that the experience you described relates to a different seller, and all relevant information can be found on the invoice.
Please contact them directly to resolve the issue.
Kind regards,
Catalin
vidaXL
Fine until you want to return an order
I bought several items, which were mostly OK given the price. I wanted to return a part of the order, though - 4 foldable garden chairs that were not THAT cheap, which turned out to be too small for an average grown-up to comfortably sit on. Given the complete lack of instruction on how to return an order, I contacted the support through chat, and they reassured me that I would receive an email with a shipping label and further instructions in the next 12 hours. That email never arrived, even after the follow-up the next day. I am now unable to return the product since I don't have a return address to which I should send it, and thus cannot receive a refund. This is absolutely unacceptable. I had to open a case through PayPal, and given all the hassle and trouble, I won't give another chance to this company in the future.
Update: They did sort it out eventually, but it took countless back-and-forths or no response at all. Lack of communication is unacceptable.
9 October 2025
Unprompted review
Reply from vidaXL
Dear Mateja,
Thank you for your review!
We are sorry that the product did not meet your expectations, but we are here for you.
Please check the email address used in your order, as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
Kind regards,
Tzveta
vidaXL
Honking service so far
I’ve purchased 2 x side tables. Both the same item, in mango and gold/brass.
The items arrived promptly (a little delayed by Storm Amy) and I got down to business of opening and building.
Unfortunately, I’d been sent two different items, one was correct and the other was the same style of table but with black/charcoal legs.
I promptly engage with their chatbot which directs me to email and I did receive a fairly swift response asking me for SKU numbers and photos of the “incorrect” item. I dealt with this immediately, sending everything they requested over. One would think it’s a simple solve, right? Send me one correct item, like I ordered and take back the one you sent me in error. Apparently not. They need to “consult with their quality department to get the most accurate answer to my question”. I don’t have a question. Send me what I ordered and take back what didn’t!
I note there are a LOT of bad reviews when it comes to returns and refunds. I didn’t order this table, I won’t be paying to return it and I want what I paid for. I don’t want to expend energy on this, but I will.
Update 7 October: was contacted overnight and asked to send all the same info again 🤦♀️. Not sure if it’s incompetence or stalling. Brutal customer service either way.
Update 6 October: Catalin completely turned this around. Kudos. I have upgraded the stars from one to three purely as a result of his approach to resolving this problem.
4 October 2025
Unprompted review
Reply from vidaXL
Hi,
I’m very sorry to hear about the frustrating experience you’ve had with your side table order and the difficulties with the returns process. I completely understand how disappointing and exhausting this must be, especially after you’ve already provided all the necessary information.
Please know that this is not the level of service we strive to provide, and I sincerely apologize for the inconvenience and frustration this situation has caused you.
As discussed on the phone, I will be personally assisting you further to ensure your issue is resolved as quickly and smoothly as possible. I’m committed to making this right and will keep you updated every step of the way.
Kind regards,
Catalin
vidaXL
Refunded well and promptly
Have contacted the brand and they kindly refunded me . Was happy with the prompt response and issue resolved.
30 September 2025
Unprompted review
Reply from vidaXL
Hi,
Thank you for the update! I’m glad I was able to assist you promptly and that the issue has now been resolved. If there’s anything else you need or any way I can help further, please don’t hesitate to let me know.
Kind regards,
Catalin
vidaXL
Defective product, no refund and slow customer service
I purchased a wooden planter and a plastic planter over 4 months ago. The plastic planter was fine but the wooden planter could not be assembled as the bolts did not screw in & parts of the wood had not been painted. I complained, showed them a video of the product showing the defects but they refused to refund me as they would not pay for the item to be returned. Instead they said that I could purchase other items to the value. However, after I requested items, they increased the prices and refused to send them to me as the products are now slightly over the limit. Their customer service bot kept cutting me off and their email customer service is slow and does not meet their own timescales.
5 October 2025
Unprompted review
Reply from vidaXL
Dear Rachel,
I’m very sorry to hear about the issues you’ve experienced with the wooden planter and the difficulties you’ve faced in getting this resolved. I completely understand how frustrating this must be, especially with the problems assembling the product and the challenges with customer service.
I'm glad we were able to work together toward a resolution, and I truly appreciate your patience and cooperation throughout the process. It's always our goal to find a satisfactory outcome, and I'm pleased we could reach one in your case.
If you need further assistance in the future, please email us at feedback@vidaxl.co.uk - we're always happy to help!
Best wishes,
Catalin
vidaXL
Average quality, excellent customer service
Average quality although probably expected for the price. I bought a wooden desk top which looks nice but somewhat unrefined so there are a few cracks and a couple of places where I need to sand it down as my clothes get caught on it. I also bought table legs to go with it which came with no instructions and I could not work out how to attach them so that the desk top is secure. However I have rated with 4 stars as I can not praise enough the excellent and quick customer service.
3 October 2025
Unprompted review
Reply from vidaXL
Dear Sofia,
Thank you for sharing your feedback. I’m glad to hear that you are happy with our customer service, though I’m sorry the desk top and table legs did not fully meet your expectations.
Your comments about the product quality and assembly difficulties are important, and we’ll be sure to pass them on to our team for review.
I've sent you an email to see if further assistance is needed. If that is the case, please feel free to reply at your earliest convenience.
Kind regards,
Catalin/ vidaXL
I contacted VidaXL to ask about delivery speed
I contacted VidaXL to ask if there was any way to speed up the delivery of a stroller, as my cat is very unwell and I wanted to take her out for a stroll while I still could. The first reply felt generic and left me disappointed.
However, after posting my review, a team member reached out to sincerely apologise, which I really appreciated. Their follow-up was thoughtful and genuine, and it’s clear the company does care about its customers
3 October 2025
Unprompted review
Reply from vidaXL
Dear Ana,
I'm truly sorry to hear about your cat’s condition, and I completely understand how important it is for you to make the most of your time together. Please accept my sincere apologies for the response you received — I’m so sorry it came across as cold and impersonal, especially given the circumstances. That’s absolutely not the experience we want our customers to have, and I regret that we let you down during such a sensitive time.
Thank you very much for allowing me the opportunity to intervene in this matter and to extend a small gesture of appreciation as a token of our commitment to your satisfaction. We value your feedback greatly and hope this gesture reflects our dedication to providing you with the best possible service.
Best wishes,
Catalin/ vidaXL
Worse service ever.
I can't believe this is a functioning company, tried to cancel an order within minutes, they've delivered to an address that we no longer occupy, and are unable to access. Unable to effectively answer emails or make any contact with staff at all. Avoid!!!
29 September 2025
Unprompted review
Reply from vidaXL
Dear Hollie,
I'm really sorry to hear about the trouble you've had with your order. It sounds incredibly frustrating, especially with the delivery going to an address you no longer occupy.
From what you've described, it seems the order was placed with an incorrect address, and unfortunately, the cancellation didn’t go through in time. I’d really like to look into this for you and see what can be done to help.
Please provide your order number so I can assist further.
Kind regards,
Catalin
vidaXL
Everything went well from ordering to…
Everything went well from ordering to delivery. Thank you
8 September 2025
Unprompted review
Reply from vidaXL
Dear Hawa,
thank you for your kind words! We're glad to hear everything went smoothly from start to finish.
We truly appreciate your feedback and hope to serve you again soon!
Best wishes,
Catalin
vidaXL
Stop using cheap carriers
Stop using cheap carriers. I was given a 2 hour time slot by Yodel which delivery failed. A second 2 hour time slot where delivery failed and a request for address on final day of delivery. Asked to contact courier without being provided with the necessary details for courier. Hung up on by customer services of the courier. Delivery will be reattempted with the same delivery details...
26 September 2025
Unprompted review
Reply from vidaXL
Dear Adam,
We're really sorry to hear about the issues with your delivery and the poor experience with the courier. We completely understand your frustration and have contacted you privately to follow up.
Thank you for your patience.
Kind regards,
Catalin
vidaXL
Absolutely shocking experience I’ve had…
Absolutely shocking experience I’ve had with this company. I bought a metal cabinet for storage there was a part missing, so I am now left with half of cabinet built. I contacted the customer services to which I was told that it was nothing to do with them and I had to go through the middle platform that I bought it through can’t get in touch with those so that’s it. I have a wardrobe that is incomplete total waste of money unless. Not recommend.
19 September 2025
Unprompted review
Reply from vidaXL
Hello Narelle,
Thank you kindly for your review.
We are deeply sorry that you had such a terrible experience with our customer service. We assure you that this case is not representative for us and that we will do everything possible to remedy the situation.
We contacted you directly to find out more and see if we can be of help. Indeed, if it was placed through a third party that is not an authorized partner, then it is advisable to contact the seller directly for assistance.
Awaiting your reply with thanks.
Andreea, vidaXL
Ordered an EU single bed frame
Ordered an EU single bed frame, well priced and delivered on time but overall quality is dire, missing key screws so had to improvise and many areas requiring an overwhelming amount of screws which is evidence that overall it is a poor design.. one part needed 84 screws as they requested in the instructions… Having built many bed frames this is an absurd amount, then further into the build another 48 screws needed to be put in..
22 September 2025
Unprompted review
Reply from vidaXL
Hello Laurance,
Thank you for your review.
We are sorry to hear you received an improper bed with missing screws and would like to make it up to you somehow.
We have made several attempts to contact you but have been unsuccessful in reaching you. If you still need assistance, please email us at feedback@vidaxl.co.uk and we'll be happy to help.
Kind regards,
Andreea/ Catalin
vidaXL
Prices and quality are great but returns lacking
Prices are great and the x2 products I ordered are lovely quality, it's just a shame there is no free return option, as I had to order both to see quality/colour etc but now it would cost me half the cost of the item to return 🤷♀️ so I'll probably end up keeping it
17 September 2025
Unprompted review
Reply from vidaXL
Hello Bean,
Thank you kindly for your review.
We are sorry that you were disappointed by our return policy. The return tax as described on our website serves to cover a portion of the return costs to our warehouse in The Netherlands. You can also opt to book and pay for the order yourself if you so choose under the legal right of withdrawal.
We will do our best to highlight this information more clearly, to avoid such uncomfortable situations in the future.
Have a great day,
Andreea
vidaXL
Impossible instructions!
I bought one of their steel cabinets and although purchase and delivery were fine, the instructions were unbelievably confusing to the point where we have not been able to assemble it. The measurements are off and actually, the quality of the product is pretty poor.
Although it’s cheaper to purchase, the wasted man hours trying to assemble it were not worth it.
16 September 2025
Unprompted review
Reply from vidaXL
Dear Victoria ,
Thank you so much for your feedback, we are glad that the purchase and delivery were good, we are delighted to receive such a response from customers.
We are sorry that the instructions are not easy to understand and that the dimensions do not fit.
We assure you that this case is not representative for us and we want to do everything we can to be as efficient as possible.
At the same time, we have also sent you a private message to learn more about the situation created, and we assure you that we will be at your disposal for anything you may encounter. Thank you for being our customer and for choosing to buy from us, we want the best for you as our customer.
UPDATE: As we have not heard back from you for some time, we will assume that assistance is no longer required.
However, should you still need any support, please do not hesitate to reach out to us. We remain at your disposal and are always happy to help. Our email address is feedback@vidaxl.co.uk.
Kind regards,
Emma, Catalin
Reply from vidaXL
Dear Amy,
Thank you so much for your kind feedback! We're delighted to hear that you found the ordering process easy, the delivery fast, and the products as described.
We truly appreciate your support and look forward to serving you again in the future!
Best wishes,
Catalin
vidaXL
Easy to navigate website
Easy to navigate website, purchasing was stress free, quick delivery and item is top quality, highly recommend this company and the products
27 August 2025
Unprompted review
Reply from vidaXL
Dear Fiona,
Thank you so much for your kind words! We're delighted to hear that you found our website easy to navigate, the purchasing process smooth, and the delivery quick. It’s also great to know that you're happy with the quality of the item.
We truly appreciate your recommendation and look forward to serving you again in the future!
Best wishes,
Catalin
vidaXL
Woodworm infested item
Unfortunately, my item arrived infested with woodworm which was pretty shocking, and I can only hope it’s not spread in my house. Organising a refund was difficult and I was met with many irrelevant and unhelpful responses before threatening a bad review, which successfully got the refund process going.
The item itself would have been adequate and as expected had it not been full of tiny bugs🤢
4 September 2025
Unprompted review
Reply from vidaXL
Dear Amanda,
I’m so sorry to hear about your experience, and I completely understand how upsetting and shocking this must have been for you. Receiving an item in that condition is absolutely unacceptable, and the added stress of worrying about it spreading in your home is something no customer should have to go through.
On top of that, I’m genuinely sorry to hear that the refund process was so frustrating. You should never have had to fight to be heard or to get a resolution, and I sincerely apologize for the unhelpful responses you received. That’s not the kind of experience we ever want our customers to have, and it's certainly not reflective of the service we aim to provide.
This situation is very concerning and does not sound like our usual standards at all. I contacted you directly to find out more and make amends if possible. I see the full refund has already been requested and processed by our colleagues.
Thank you again for taking the time to share this with us, even though it must have been frustrating. We truly value your feedback, and we’re committed to making this right.
UPDATE:
We have made several attempts to contact you without success. Given the lack of response and the fact that, according to our records, the matter was resolved by one of my colleagues some time ago, we are proceeding on the assumption that no further assistance is required. Should you still need support, however, please do not hesitate to reach out. Our email address is feedback@vidaxl.co.uk.
Kind regards,
Catalin
vidaXL
Simple & Effective
The item was well priced, well packaged and delivered when stated.
1 September 2025
Unprompted review
Reply from vidaXL
Dear Terry,
Thank you for your feedback! We're delighted to hear that you were happy with the pricing, packaging, and timely delivery. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience.
Best wishes,
Catalin
vidaXL
Absolute disaster
Absolute disaster, their product arrived incomplete and after more than a month of conversations with them (replied every two weeks mind you from their end) they are completely incapable of helping out nor accept the product back. Avoid this company like the plague
10 September 2025
Unprompted review
Reply from vidaXL
Hi Dan,
I’m very sorry to hear about your experience. This certainly doesn’t sound like the level of service we aim to provide, and I believe there may have been a misunderstanding on our end. We take these matters very seriously, and it’s not our usual practice to leave any issue unresolved.
UPDATE: Thank you for providing the order details. Since I couldn't reach you by phone, I've sent an email. Please feel free to reply at your earliest convenience.
UPDATE: I'm glad I was able to step in and make some adjustments to help improve the situation. While I truly regret that things didn’t go as they should have from the start, I’m pleased that we could work toward a better outcome. Your experience matters to us, and I appreciate the opportunity to turn things around, even in a small way. If you need further assistance in the future, please email us at feedback@vidaxl.co.uk.
Best wishes,
Catalin
vidaXL
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