Well, I ordered a brown wooden shed/ house for my robot lawnmower... The one I received is PLUME in colour 😳 It is as described except for the dreadful colour - delivery was 14 days to Iceland.... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
I bought a table top from vidaXL, transport was good, arrived on time, somebody called to check if you're home. Material of the table top is good heavy wood. Problem in the design, there are 2 conne... See more
Company replied
I purchased a tent which was poor quality. It broke on the first night using it. However, when contacting the company to explain what happened they were more than happy to give me a full refund which... See more
Company replied
Why your company in Greece has so much different prices? All items are more expensive in Greece, and some of them have double price than Netherlands.
Company replied
I recently purchased some blind rollers from this shop, and it has been nothing but a frustrating experience. The product itself was subpar, but that’s not even the worst part. When I decided to r... See more
Company replied
I strongly advise against using this online store. They sell poor-quality goods and their customer service is appalling. I ordered sunshades with declared UV protection. Apart from the fact that they... See more
I placed an order for a TV unit, but it arrived without the legs. I had to wait for the missing parts, and then they said they would resend the whole item — but they only sent half of it. When I... See more
Company replied
I ordered via another marketplace (obi.de). I never got emails from either companies about my order details and status of delivery. The product was sent back without even telling me that they tried to... See more
Company replied
Really regret not reading the reviews before buying 2 bedside cabinets at a total cost of £280 which I may aswell have put down the drain. They were terrible quality, the wood hadn't been painted w... See more
Company replied
They are using a poor class delivery company. And no customer service at both vidaXl and delivery company named packs. Last 2 days in the morning its showing will be delivered today but end of day not... See more
Company replied
**EDIT: They offered me a voucher or partial refund after this review, which was truly appreciated.** Original review: The package took more than four times as long to deliver as promised, and was of... See more
Company replied
I had a terrible experience with this product. The wooden planks on the couch were all different sizes, making assembly frustrating and the final result uneven. The wood itself felt cheap and brittle—... See more
Company replied
I am still waiting for my orders from 7th and 8th May. I did not expect that you will keep the promise to deliver within 1-2 day. But it would be essential to receive a realistic delivery-time. If no... See more
Company replied
STAY AWAY we got a sitting bench, LITERALLY ADVERTISED AS SITTING BENCH, my wife who is 60kg sat on it and it broke, it was still under warranty so we have contacted to them and they offered 16 eur... See more
Company replied
I bought an external awning, unfortunately I did not receive all the elements and I cannot assemble it. Customer service only apologizes and promises to deliver the missing parts.. but I still do not... See more
Company replied
Bought a garden sun shade, had it less than 3 weeks when it broke beyond repair. Trying to contact customer service is virtually impossible and when I finally managed it was told they would be in cont... See more
Company replied
Half day I am trying to order. Page does not accept any paymen (I have tried all 4), I have used 3 different browser and Android app, PC and Phone, different network connections (celural, Wifi, LAN).... See more
Company replied
Very disappointed Ordered a dogcouch on 5/6, it was dispatched and stayed in transit for 1 week (2-5day delivery is said on website). Contacted customer service - quivk reply “we will check”... See more
Company replied
Hello, I would like to share with very bad experience of the customer service of the VIdaXL. I bought 2 times trapmatten (carpet parts for stairs) on 17th of September 2025 and on 25th of September 20... See more
Company replied
I had an awful experience with VidaXL. They completely failed to pick up my return despite confirmations and reminders. They also lie telling they were at my place but I was not there. So bad.Cust... See more
Company replied
Vidaxl sell exactly the planters I wanted to buy for 3 fruit trees to celebrate the lives of loved ones who died recently. I spent a whole weekend trying to buy them. I couldn't access my basket to bu... See more
Company replied
Would give them minus stars!!! Advertised an item as pack of 12. I bought 2 packs. They sent me 4 anchors out of the 24! They won't return any communication with me. I would just like a refund... See more
Company replied
their "trading partner" MKDISCOUNT is a con...they do not reply to emails there is no link for online chat althought it states there is one. There feedback is awful..DO NOT BUY ANYTHING FROM MKDIS... See more
Company replied
The product is really disappointing. I didn't expect anything amazing but at least decent. This is not Ikea-level quality but way below. The LED strip of the headboard doesn't work, the plug... See more
Company replied
I ordered a table on 5th August. It was supposed to be delivered to me on 7th August because I had guest coming on 9th August. Today is 20th August, and the table has not yet arrived. Neither I know... See more
Company replied
We have purchased 4 products from Vida XL. I think this company lacks quality control. All items we purchased we usable if we did a work around, but not precision made. With holes not aligning either... See more
Shipping times are very misleading. They suggested it would take 2 days to deliver the product, more than a week later nothing has happened. Now 2 week later they claim to have delivered the product,... See more
Company replied
Tent is great, but got damaged by some recent heavy rain. I needed 2 replacement poles, but they don't supply spares. Although they would be able to if the tent was still under warranty. They can't te... See more
Company replied
Products of very questionnable quality (2 out of 2). The return process is an administrative obstacle course - very unfriendly way of doing business. Won't order again.
Company replied
Product was really good, support from vidaxl was really good but delivery was planned for 5 different times/dates with no proper communication so took me 3 days waiting at home, couple of calls and co... See more
Company replied
Terrible company if youre from Switzerland dont buy from them. You dont get everything at once amd no costumer service. I lost 277 franken
Company replied
Ordered a couch. It was way to small, too thin and unstable. The pictures and description on the website were pretty deceiving. Contacted customer service to return the couch. They told me that th... See more
Company replied
This is an update that after chasing them for months they've finally taken action to give me back my money but that was only after I wrote a review on trust pilot, so my rating still remains 1. I... See more
Company replied
The worst supplier for droppshipping, doesn't reply emails, or take ages to get any answer from them, clients are angry, very very bad..
Company replied
They forgot to send me some parts of my order. Contacted customer service and ended up being ghosted. Horrible experience overall. Dont shop here.
Company replied
Very disappointing experience with vidaXL. For my business order (order number 0031008617814), I was promised a VAT refund. Despite multiple emails with customer service and repeated assurances that i... See more
Company replied
The quality of two side tables I ordered was horrible; one broke during assembly and the other had a screw sticking out that would scratch our floor. They only sent me 1 return label for 2 boxes so... See more
The staff and customer care were amazing. Answered thoughtfully with understanding. Even provided return slips for home pick up of return delivery!! (when postNL wouldn't ship the packages for being... See more
Bought item, it was way below expectations. Started return process, but I only receive attempts to convince me to keep this faulty item. They finally propose 2 solutions for return, I chose 1 of... See more
Company replied
I only got ONE of two items I ordered! I payed 8.614 ISKr for two boots (4.349 for size 46 and 5.699 for size 43) The more expensive smaller pair (no 43) just was not in there. :( ...Ok Now... See more
Company replied
The cabinet I received required me to get my tools out to make cuts to the wood where it extended out too far, keeping other pieces from fitting. Also had to create new holes because some pre-drille... See more
Company replied
Company details
Written by the company
vidaXL is een internationale online retailer die alles heeft wat jij nodig hebt voor je huis, tuin, garage en doe-het-zelfprojecten. Ons concept is gebaseerd op het bieden van een grote variatie aan producten waarmee mensen "meer leven voor minder". Door eenvoudige, kostenbesparende oplossingen te gebruiken die geen negatief effect hebben op de kwaliteit van de producten, kunnen we onze producten toegankelijk maken voor zo veel mogelijk mensen. Alle processen, van de productontwikkeling en -aankoop, marketing & sales, logistiek to aan de klantenservice, zijn in onze handen. Op die manier behouden wij de volledige controle over de functionaliteit, kwaliteit en kosten van onze producten
Contact info
Mary Kingsleystraat 1 , 5928 SK, Venlo , Netherlands
- Chat: ma t/m vr 13:00u - 17:00u
- webservice@vidaXL.nl
- vidaxl.nl
2.6
Poor
40K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
VidaXL customer service playing trick refusing to give labels for return of the products within 14 days after purchase
Hello, I would like to share with very bad experience of the customer service of the VIdaXL. I bought 2 times trapmatten (carpet parts for stairs) on 17th of September 2025 and on 25th of September 2025. Unfortunately the color and texture of the "Lunas" carpet (trapmatten in Dutch) were not what I like, If return of the package from 17th of September 2025 was very easy and quick after chat with bot& agent I received return labels. For the purchase from 25th of September 2025 I already made 3 attempts to receive return labels for the 2nd package: 2 of October, 3rd of October and 7th of October) and still did not receive it yet, I received only 3 transcript sof my conversation with bot/agent with promise to send within 12 hours the return labels. Tomorrow 14 days notice of receiving of package will expire clearly VidaXL customer service playing tricks to delay their answer until 14th days notice of return package will be expiring. It is my essential right as European customer to be able to return the good in due time and it is very bad that the EU laws are being neglected and bad tricks are played.
2 October 2025
Unprompted review
Reply from vidaXL
Hi Olga,
Thank you for your feedback. I am truly sorry to hear how disappointing your experience has been.
I have contacted you personally to discuss this further and find a suitable solution. I would like to resolve this for you as best I can.
We sincerely apologise for the inconvenience.
Have a nice day!
Kind regards,
Luana
vidaXL
Waste of money and lack of trust
I placed an order for a TV unit, but it arrived without the legs. I had to wait for the missing parts, and then they said they would resend the whole item — but they only sent half of it.
When I contacted them again, they claimed the remaining parts were out of stock. Really? Out of stock?
After I wrote a review about this experience, they reached out and promised to send the missing legs if I removed my comment. I agreed, but guess what? They never sent them.
So, if you’re thinking of ordering anything from them — don’t bother. It’s just a waste of money.
4 March 2025
Unprompted review
Reply from vidaXL
Dear Mohamed,
Thank you for your feedback. We are sorry to hear that you had a less than satisfactory experience.
I see that your order was not placed directly through VidaXL, but through an external seller. In that case, the order will be handled by the seller in question. We advise you to contact the seller so that you can get in touch with the right party and they can help you resolve the issue.
Good luck and have a nice day!
Kind regards,
Luana
vidaXL
Terrible company if youre from…
Terrible company if youre from Switzerland dont buy from them. You dont get everything at once amd no costumer service. I lost 277 franken
3 October 2025
Unprompted review
Reply from vidaXL
Hi,
first of all, thank you for your review.
We appreciate all feedback – it's the only way we can understand and respond to our customers' needs.
Thank you for the pleasant conversation. However, we noticed that your review was posted on the domain vidaXL.nl, while you are located in Switzerland. Would you be so kind as to transfer your review to the correct domain, vidaxl.ch .
If you have any further questions, you can always contact us at feedback.de@vidaxl.ch.
We wish you a nice day.
Customer Service,
vidaXL-Lucian
Great customer service
Great customer service. Initial problem with product excellent resolved. I will definitely shop here again! :)
3 October 2025
Unprompted review
I had a problem with bartafel
I had a problem with bartafel, was very bad quality. I make not nice opinion, because I was very angry and unhappy. VidaXL send me money back and workers from Vida was very helpful. Maybe meubel was not nice, but found solution and speak with me from Vida worker, is satisfactory and helpful.
2 October 2025
Unprompted review
I strongly advise against this online store
I strongly advise against using this online store. They sell poor-quality goods and their customer service is appalling.
I ordered sunshades with declared UV protection. Apart from the fact that they first sent me a different shade and surprisingly refused to acknowledge their mistake for a long time, the shades I finally received literally fell apart after 3 months in the sun. When I try to complain, they keep offering me the same tarps as a replacement... probably so that they will fall apart again in three months and we can have another pleasant exchange of emails. We are now up to about 20 emails, and I don't understand why they think it's worth the 50 Euros or so.
28 September 2025
Unprompted review
Once the BOT was out of the equation…
Once the BOT was out of the equation they were fantastic. I bought a dog carrier and 1 piece was missing, unfortunately they couldn't replace it. The BOT offered some money back, I explained you couldn't purchase the part even with the money. I was transfered to a person. They didn't hesitate to send me a whole new dog carrier FREE of charge AND I kept the other parts. I DID read these reviews prior to purchase and was sceptical, but once I by passed the bot they were fantastic. I wouldn't hesitate to buy from them again and IN MY EXPERIENCE they dont justify a poor rating that they have. I can only thank them for making this purchase not without a small problem, but with a PERFECT outcome to me.
27 September 2025
Unprompted review
I recently purchased some blind rollers…
I recently purchased some blind rollers from this shop, and it has been nothing but a frustrating experience. The product itself was subpar, but that’s not even the worst part. When I decided to return them, the process was an absolute nightmare! The return method was so convoluted and costly that it felt like I was being charged almost the same amount as the original purchase. I’m furious! I will never shop here again and strongly advise others to steer clear if you value your time and money. Save yourself the headache!
---
24 September 2025
Unprompted review
Reply from vidaXL
Hi,
Thank you for your feedback.
I'm sorry to hear that the blind rollers and our return process did not meet your expectations. I have contacted you personally to resolve this issue.
We apologise for any inconvenience caused.
Have a nice day!
Kind regards,
Luana
vidaXL
UPDATE:
I recently contacted you to help resolve the issue, but I have not yet received a response from you. I would like to let you know that we do everything to provide our customers with the best possible support and to work together to find a suitable solution.
If you still require assistance at a later date, please feel free to contact us at feedback@vidaxl.nl
I wish you a pleasant day!
Kind regards,
Luana
vidaXL
Placed an order via b&Q with VidaXl
Placed an order via b&Q with VidaXl. Outstanding customer service received. Did not expect the promptness of replies made by this company. Dealt with my matter efficiently and effectively. Will defo recommend and buy from here again.
19 September 2025
Unprompted review
Bad Service, no information about status of order
I ordered via another marketplace (obi.de). I never got emails from either companies about my order details and status of delivery. The product was sent back without even telling me that they tried to deliver but didnt meet anybody. I called the customer service 10 times, each person told sth different about the status, system seamed to be totally broken.
1 September 2025
Unprompted review
Reply from vidaXL
Hello,
thank you for your review. I'm sorry to hear about your experience.
However, we noticed that your review was posted on the domain vidaXL.nl, while you are located in Germany. Would you be so kind as to transfer your review to the correct domain, vidaxl.de ?
If you have any further questions, you can always contact us at feedback@vidaxl.de.
Thank you and kind regards,
Lucian, vidaXL
Absolutely GORGEOUS stuff
Absolutely GORGEOUS stuff! Well made, all the parts line up perfectly, and they look DOPE AS HELL in your house!!
7 September 2025
Unprompted review
Bad quality; unnecessary complex returns
Products of very questionnable quality (2 out of 2).
The return process is an administrative obstacle course - very unfriendly way of doing business.
Won't order again.
19 August 2025
Unprompted review
Reply from vidaXL
Hi,
first of all, thank you for your review.
We appreciate all feedback – it's the only way we can understand and respond to our customers' needs.
I'm sorry to hear that the product you purchased from us didn't meet your expectations.
Unfortunately, I was unable to identify your order and did not receive the requested additional information.
Please feel free to contact us at feedback@vidaxl.nl
We wish you a nice day and look forward to hearing from you.
Customer Service,
vidaXL- Lucian
This is one of the worst companies to…
This is one of the worst companies to deal with no corrospodence by email or text to say when item was being delivered RUBBISH My item arrived Parcel Drop Box Metal errected friday 5/9/2025 rained on saturday 6/9/2025 already rust is showing have tried to get intouch with no outcome please Dont buy from this company
5 September 2025
Unprompted review
Reply from vidaXL
Hi Patricia,
I am truly sorry to learn that your item has begun to show signs of rust so soon after receipt. We understand how disappointing it must be to receive a product that does not meet your expectations in terms of quality and durability.
Since I couldn't reach you by phone, I have sent you an email to assist further. Please feel free to reply whenever you see fit.
UPDATE: I'm glad we were able to work together toward a resolution. I appreciate your patience and cooperation throughout the process, and I hope the outcome has helped to address your concerns. Should you need any further assistance, please don’t hesitate to reach out. Our email address is feedback@vidaxl.co.uk.
Kind regards,
Catalin
vidaXL
Great solution from customer support
I ordered a metal garden door which was not straight when I placed it. Therefore customer service gave me a compensation for the inconvenience which I appreciate much
29 August 2025
Unprompted review
Warning for Business Customers – Broken VAT Refund Promise
Very disappointing experience with vidaXL. For my business order (order number 0031008617814), I was promised a VAT refund. Despite multiple emails with customer service and repeated assurances that it would be handled, three months have now passed. Suddenly, they refuse to process the refund because it is “too late,” even though this was never mentioned anywhere. Refusing to honor a rightful refund is unprofessional and unreliable.
27 August 2025
Unprompted review
Reply from vidaXL
Hello Dave,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience.
I’ve personally looked into your case and have reached out to you directly to discuss it further. It’s never our intention to cause inconvenience, and I understand how this situation may have left you feeling disappointed.
Please accept our sincerest apology for the inconvenience caused.
Kind regards,
Luana
vidaXL
UPDATE:
I previously reached out to you regarding the VAT refund request. I haven’t received a response from you yet, so I just wanted to let you know that I’m still here to help you find a suitable solution.
If you change your mind, feel free to contact us at: feedback@vidaxl.nl
We’ll be happy to assist you.
Kind regards,
Luana
vidaXL
Good customer service but poor quality tent.
I purchased a tent which was poor quality. It broke on the first night using it. However, when contacting the company to explain what happened they were more than happy to give me a full refund which I put towards a new tent. So for that I give 3 stars. Poor quality item but good customer service.
4 August 2025
Unprompted review
Reply from vidaXL
Hello Kay,
Thank you for your feedback. I'm truly sorry to hear that the tent didn’t meet your expectations and broke so quickly.
I’m glad to hear our customer service was able to assist you promptly. To look into this further and prevent similar issues in the future, I’ve just sent you an information request.
If there's anything else I can help you with, feel free to let me know!
Kind regards,
Luana
vidaXL
UPDATE:
We have tried to contact you and have therefore asked you via Trustpilot to provide us with information about your order.
As we have not received a response to our request, we are unfortunately unable to find your order in our system and cannot contact you to offer a solution to the problems you have reported.
However, you can always send us an email to feedback@vidaxl.nl stating that it concerns an order with negative feedback. This way, it will be forwarded to the appropriate department and we can help you as soon as possible.
Have a nice day!
Kind regards,
Luana
vidaXL
Total waste of money and time!
Really regret not reading the reviews before buying 2 bedside cabinets at a total cost of £280 which I may aswell have put down the drain.
They were terrible quality, the wood hadn't been painted white properly, chips in it and then when decided to try and put it together anyway, none of the drawers line up so its unusable. I know it's not an error on my side as I've lost even more money paying a joiner to try and put them together.
Contacted them to request a return and refund and I'm being completely ignored.
15 August 2025
Unprompted review
Reply from vidaXL
Hi,
Please accept our sincere apologies for the poor quality of the items received and for the frustration and inconvenience this has caused you — especially after investing additional time and money in attempting to assemble them. This is far from the standard we aim to uphold, and I completely understand your disappointment.
I wasn't able to find any records in our system indicating that you previously contacted us. However, I’d be happy to assist you with arranging a return. I've sent you an email with the following steps.
Furthermore, we have initiated a request to transfer your feedback to the corresponding domain, allowing the responsible team to review your case and provide the appropriate assistance.
UPDATE: I am just checking in as I haven't heard back from you yet.
If you still require assistance, kindly refer to my previous email and reply at your earliest convenience.
I look forward to hearing from you.
I’m pleased that, through our cooperation, we were able to arrive at a satisfactory resolution. If you need further assistance in the future, please email us at feedback@vidaxl.co.uk - we're always happy to help!
Kind regards,
Catalin
vidaXL
Unprofessional and misinformation
I ordered a table on 5th August. It was supposed to be delivered to me on 7th August because I had guest coming on 9th August. Today is 20th August, and the table has not yet arrived. Neither I know about its where-being, nor am I able to track it.
This is one of the most unprofessional and misleading thing I have ever encountered.
20 August 2025
Unprompted review
Reply from vidaXL
Hello,
Thank you for your feedback.
I am sorry to hear that you had such a disappointing experience. I completely understand your frustration.
In order to address this issue and assist you, I have just sent you a request for information. Once I have received your details, I will look into this further for you.
We sincerely apologize for this inconvenience.
Have a nice day!
Kind regards,
Luana
vidaXL
UPDATE:
We hebben geprobeerd contact met je op te nemen en hebben je daarom via Trustpilot gevraagd ons informatie te geven over je bestelling.
Omdat we geen reactie hebben ontvangen op ons verzoek, kunnen we je bestelling helaas niet terugvinden in ons systeem en kunnen we geen contact met je opnemen om een oplossing te bieden voor de problemen die je hebt gemeld.
Je kunt ons echter altijd een e-mail sturen naar feedback@vidaxl.nl met de vermelding dat het gaat om een bestelling met negatieve feedback. Op deze manier wordt het doorgestuurd naar de juiste afdeling en kunnen we je zo snel mogelijk helpen.
Een fijne dag gewenst!
Met vriendelijke groet,
Luana
vidaXL
Terrible customer service
They forgot to send me some parts of my order. Contacted customer service and ended up being ghosted. Horrible experience overall. Dont shop here.
6 August 2025
Unprompted review
Reply from vidaXL
Hello Tom,
Thank you for your feedback.
I'm truly sorry to hear about your experience. That's certainly not the level of service we aim to provide. I’ve just sent you an information request so I can look into this further and help resolve the issue as quickly as possible.
Please accept our apologies for this inconvenience.
Kind regards,
Luana
vidaXL
UPDATE:
We have tried to contact you and have therefore asked you via Trustpilot to provide us with information about your order.
As we have not received a response to our request, we are unfortunately unable to find your order in our system and cannot contact you to offer a solution to the problems you have reported.
However, you can always send us an email to feedback@vidaxl.nl stating that it concerns an order with negative feedback. This way, it will be forwarded to the appropriate department and we can help you as soon as possible.
Have a nice day!
Kind regards,
Luana
vidaXL
STAY AWAY
STAY AWAY
we got a sitting bench, LITERALLY ADVERTISED AS SITTING BENCH, my wife who is 60kg sat on it and it broke, it was still under warranty so we have contacted to them and they offered 16 euro voucher ahahaha, the product is 169 and it is under warranty
17 August 2025
Unprompted review
Reply from vidaXL
Hi Ege K,
Thank you for your feedback.
I'm very sorry to hear about your experience. I completely understand how frustrating this must be. I've just sent you an information request, so I can look into this further and work toward a proper resolution.
Once I have your response, I’ll take it from there.
Kind regards,
Luana
vidaXL
UPDATE:
We have tried to contact you and have therefore asked you via Trustpilot to provide us with information about your order.
As we have not received a response to our request, we are unfortunately unable to find your order in our system and cannot contact you to offer a solution to the problems you have reported.
However, you can always send us an email to feedback@vidaxl.nl stating that it concerns an order with negative feedback. This way, it will be forwarded to the appropriate department and we can help you as soon as possible.
Have a nice day!
Kind regards,
Luana
vidaXL
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